From checkin with, Narelle and Ian, I knew my stay was going to be great. I booked an 8 day stay for my birthday and it was perfect.
Narelle, on behalf of Novotel, gave me a sneaky arrival surprise of, Heineken’s as a birthday gift and her customer service was beyond great. Not only did she surprise me with cheeky bevs, she also gave me extra activity bands and towel vouchers for the venue as she knew my sister and nephew were visiting the following day.
My friends and family came up to visit me and they thoroughly enjoyed themselves too.
I would like to make mention of a few ladies who made mine and my friends stay more enjoyable and their customer service is to be noted as fantastic. Rebecca B (waitress in Sola), Annie & Tania (hostesses of the breakfast buffet). These ladies were under a lot of pressure but never failed to make the guests smile and cater to each of their needs.
The venue itself is beautiful, modern with a Balinese twist; it’s family friendly & the activities kept us all busy and entertained. The amenities within the building were well maintained and the Deli was another great option for eating.
Housekeeping did a great job. Thank you.