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"Poor customer service. Dirty floors, the door to our room didn’t close securely."

"It was stated on hotels.com to pay at the property. When we paid it was a $40 difference. Spoke to the owner he said that covers his 15% he has to pay hotels.com. Then they charged our card 3x’s. They did reverse the charges 2 days later when we brought it to their attention. These people are scammers ! Beware "

"Better than I was expecting for a super 8"

"Carpets where super stained. Mattresses were old and very dirty. Roaches in the tub. They were short staffed and our room did not get cleaned. They only took dirty towels to wash and never brought them back. We had to go and look for the cleaning staff and ask clean towels late in the evening. The only reason we stayed was because we had already cancelled a previous reservation for the same reasons and could not find another room. I can’t believe Expedia represents this quality of Hotels. They are not what seem on the online photos. Disgusted with the Expedia and that chain of Hotels."

"Yes "

"I paid $453 for one night at this hotel, and after seeing the first room they assigned us, I honestly would not have let a stray animal stay there. To begin with, I was told check-in was not until 4:30 p.m. Since we were attending a graduation, I stopped by around 4:00 p.m. to see whether our room might be ready early. Imagine my surprise when I saw a sign clearly stating that check-in time was actually 3:00 p.m. When I questioned the front desk clerk about the discrepancy, she claimed it was because they had a full hotel and were waiting on guests to check out. That explanation made absolutely no sense considering standard checkout times are much earlier in the day. Things only got worse from there. Our room key would not work. I had to go downstairs three separate times before the clerk finally came upstairs herself — and even then, she still could not get the door open with any of the keys she had programmed. She ultimately had to use her master key to let us in. Yet somehow, she acted as though I was the inconvenience. Once inside the room, I was shocked. The carpet had large visible stains — one bright red and another dark brown. There were chips and debris on the floor, scuff marks all over the walls, and the overall condition of the room looked dirty and poorly maintained. I genuinely questioned whether the sheets had even been changed. To make matters worse, the toilet did not work. I immediately contacted the front desk to report th"

"The conditions are very poor and it was just a horrible experience to stay there."

"Clean rooms, great break fast , "

"We love our stays at Home2Suites and Abilene’s south location was a great experience. Very friendly and supportive team."