Booking for a family with a 10 years old child, we received a room with no separate child bed. Were told our daughter has to sleep in our bed, as the room was not booked over hotel's internet site.... on top of that got a handy-cuped room with no at all storage surfaces in the bath & shower door not closing properly. Shampoo & co were given only once even though we stayed for 3 nights. Used glases never exchanged.