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Reviews of SureStay Hotel by Best Western Tupelo North

2.5 out of 5
SureStay Hotel by Best Western Tupelo North
852 North Gloster street #A, Tupelo, MS

Reviews

7.2

Good

Rating 10 - Excellent. 60 out of 211 reviews" "
Rating 8 - Good. 58 out of 211 reviews" "
Rating 6 - Okay. 53 out of 211 reviews" "
Rating 4 - Poor. 18 out of 211 reviews" "
Rating 2 - Terrible. 22 out of 211 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Leon

Stayed 2 nights in Nov 2023

10/10 Excellent

Natalee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place! Basic amenities, but super clean, & quiet (it’s kind of out of the way). Unbeatable rate. Owners are super sweet. Will always stay here when going thru Tupelo!
Stayed 1 night in Oct 2023
Response from Ben on 21 Oct 2023
Thank you for your recent stay feedback. We appreciate you letting us know that you had a great stay and it will be our pleasure to have you as our guests again when you are in Tupelo area.

10/10 Excellent

Belinda

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ben on 14 Oct 2023
Thank you for your recent stay feedback. We appreciate you choosing to stay at our property and we hope that you will stay again when your travel plan brings you to Tupelo.Thank you once again .

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like having to walk up stairs or a long way on the ramp to our room, especially with bags and clothing from our car.
Stayed 1 night in Sep 2023
Response from Ben on 11 Sept 2023
Thank you for sharing your recent stay experience with us. We apologize for the inconvenience you experienced with you stay. We are old property and do not have elevators. We try our best to provide rooms per requirements. We hope that you will stay again when your trip brings you to Tupelo. Thank you once again for staying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ben on 9 Sept 2023
Thank you for your recent stay feedback. We appreciate you choosing to stay at our hotel and we hope that you will stay again when your trip brings you to Tupelo.Thank you once again for staying.

10/10 Excellent

Robert J Jones

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff friendly. Basic accommodations without the frills. I’d stay again
Stayed 1 night in Jul 2023
Response from Ben on 25 Jul 2023
Thank you for your recent stay feedback. We appreciate you choosing to stay at our hotel and it will be our pleasure to have you as our guests when your trip brings you to Tupelo. Thank you for staying.

10/10 Excellent

Nancy

Stayed 1 night in Jul 2023
Response from Ben on 26 Jul 2023
Thank you for staying at our hotel. We appreciate you letting us know how your stay was and it will be our pleasure to have you staying at our hotel.Thank you once again .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ben on 21 Jun 2023
Thank you for choosing to stay at our hotel. We hope that you will stay again when in Tupelo Area.

10/10 Excellent

Jessy, Clear Lake

Travelled with family
Liked: Cleanliness, property conditions & facilities
When we got there to check in, the gentleman working was very nice and friendly. Room was spotless, beds were comfortable. I’m the morning, the lady that was working was also very nice and friendly. She had everything for breakfast ready. Our next trip down south, we will definitely stay here again. I wish I would have got the names of the 2 people working, but they have amazing customer service.
Response from Ben on 17 Jun 2023
Thank you for your recent stay feedback . We appreciate you letting us know how your stay was. We will share your wonderful review with our staffs. It will be our pleasure to you have staying again at the hotel when you make your trip to Tupelo. Thank you once again for choosing our hotel for your rest stop.

8/10 Good

Tracy

Travelled with family
To small
Stayed 1 night in Jun 2023
Response from Ben on 12 Jun 2023
Thank you for your recent stay feed back. We appreciate you letting us know how your stay was. We apologize for not meeting your expectation. Our rooms are standard size and we do not have suites. We hope that you will give us another opportunity and stay again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from ben on 12 Jun 2023
Thank you for staying at our hotel and providing us a wonderful feedback. We appreciate you choosing to stay at our hotel and we hope that you will stay again when in Tupelo Area.

10/10 Excellent

Patsy

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was very clean I thought the motel was new but I found it was five years old. Staff were very friendly
Stayed 1 night in Apr 2023
Response from Ben on 1 May 2023
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was. We hope that you will stay again at our hotel when you are in Tupelo Area.Thank you once again for staying at our hotel.

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Dec 2022
Response from Ben on 31 Dec 2022
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was at our hotel. We hope that you will choose to stay again when in Tupelo Area. Thank you once again for staying.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Ben on 20 Nov 2022
Thank you for choosing to stay at our hotel. We appreciate you letting us know how your stay was. It will be our pleasure to have you as our guest again when you are visiting Tupelo area. Thank you once again for staying at the hotel.

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were allowed to check in early. The room was very clean. Bed was comfortable. Staff was polite.
Stayed 1 night in Nov 2022
Response from Ben on 14 Nov 2022
Thank you for your recent stay feedback. It was our pleasure to have you as our guest and we hope to continue providing great service. We hope that you will stay again when in Tupelo Area.Thank you.

10/10 Excellent

Natalee

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised by this place! Fairly basic as far as amenities, but absolutely everything is super clean & the price was great. Property is quiet, in good repair, & well-lit. Staff is friendly & professional. Breakfast is decent for this caliber of place, but could use more protein options. Mattress & TV could use an upgrade, but everything else was so great about this budget-friendly hotel, it hardly even mattered to me. Would absolutely stay here again.
Stayed 1 night in Oct 2022
Response from Ben on 30 Oct 2022
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was. We are in process of upgrades and renovation and it will be our pleasure to have you back as our guest. Thank you for the team compliments and we hope to see you soon again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Seemed recently remodeled. Close to shopping and highway.
Stayed 1 night in Oct 2022
Response from Ben on 8 Oct 2022
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was. Thank you for the compliment and we hope that you will stay again at the hotel when in Tupelo area.

10/10 Excellent

Bennie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
Stayed 1 night in Oct 2022
Response from Ben on 3 Oct 2022
Thank you for your recent stay feedback. It was our pleasure to have you as our guest and we hope in future you will stay again when in Tupelo area.Thank you once again for staying at our property.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Sep 2022
Response from Ben on 22 Sept 2022
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was and it was our pleasure that you were our guest. We hope that you will stay again when you are in Tupelo Area.Thank you once again for staying at the hotel.

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and remodeled
Stayed 1 night in Sep 2022
Response from Ben on 14 Sept 2022
Thank you so much for your recent stay feedback. We appreciate that you enjoyed your stay and we hope that we will have you as our guest again when in Tupelo area.Thank you again for staying at the hotel.

10/10 Excellent

shermonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2022
Response from Ben on 27 Aug 2022
Thank you for choosing to stay at our hotel. We appreciate you letting us know how your stay was. We hope that you will stay again when in Tupelo Area.Thank you once again.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Comfortable large rooms
Stopped in on the way to Florida. The room felt great when walked in, it was 90 degrees outside. It took about an hour to actually get comfortable. The ice machine is leaking all over the sidewalk, causing a slip hazard.
Stayed 1 night in Jul 2022
Response from Ben on 23 Jul 2022
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was and we sincerely apologize for the ice-machine leak. We had been working on the issue and to provide guests with ice. We our glad that room was welcoming and we hope that you will stay again when in Tupelo Area. Thank you.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and nice stay
It was quiet and peaceful.. One night stay. They offer a continental breakfast. Pool is not open
Stayed 1 night in Jun 2022
Response from Ben on 29 Jun 2022
Thank you for your recent stay feedback. We appreciate you choosing to stay at our hotel. Please accept our humble apology for the pool area not open, We have been working really hard to get the pool repaired and in working condition. Thank you once again for staying and we hope you will stay again at the hotel when in Tupelo.

8/10 Good

Michael

Stayed 1 night in Jun 2022

6/10 Okay

Gail

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Was ok for a one night stay.
People were very nice and helpful. Pool not operational. No ice machine.
Stayed 1 night in May 2022
Response from Ben on 13 Jun 2022
Thank you for your recent stay feedback. We sincerely apologize for the issues with pool and ice machine. We had been working hard to get the amenities in working condition. Thank you for staying at the hotel and we hope you will give us another opportunity.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers were so wonderful! Very friendly and kind! The room was the cleanest hotel room I’ve seen in a long time! We really really loved our stay!
Stayed 2 nights in May 2022
Response from Ben on 13 Jun 2022
Thank You for your recent stay review. We really appreciate you letting us know how your stay was. It was our pleasure to have you as our guest and hope that you will stay again with us.

10/10 Excellent

Martavius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Ben on 28 Apr 2022
Thank you for your recent stay feedback. We appreciate that you chose to stay at our hotel and it will be a great pleasure to have you as our guest again. We hope to continue with great hospitality service for all our guests. Thank you.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a supposedly homeless person come up to my 16 year old son and pester him for money to stay the night at the hotel. It was a bit scary as the man followed my son up to the 3rd floor where our room was. Other than that it was a good stay. Oh, the beds were a bit too firm for us.
Stayed 1 night in Apr 2022
Response from Ben on 29 Apr 2022
We sincerely apologize for the issue that you had at our property. We would like to assure you that our property is secure and we had no one inform at the front desk about the issue. We would have called in authorities for assistance. Once again please accept our apology.

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
While checking in they said I needed $100 cash only deposit. They said I would not get a receipt for the money but I would get it back the next day. They made me check in standing outside at a window. Worst hotel experience of my life. I may be done with Best Western hotels forever now.
Stayed 1 night in Apr 2022
Response from Ben on 12 Apr 2022
Thank you for providing you feedback. We sincerely apologize for the issues you had at our hotel. However, the $100.00 deposit is required and is on site when you are making reservations that we require cash deposit. We did refund in the morning when you came to check out. We do take safety precaution measures for our employee and with on going pandemic , we do limit access to the office. Thank you for staying with us and we please accept our apology.

6/10 Okay

Ashley, Columbus

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The garbage in the room had not been taken out from the guests before us. There were no blankets on the bed, just a sheet and a duvet cover. The tv/remote wouldn’t work. A little over priced, but it was fine for one night. Probably won’t stay there again.
Stayed 1 night in Apr 2022
Response from Ben on 8 Apr 2022
Thank you For Your recent stay feedback. We sincerely apologize for the issues you had with your stay. We will be addressing all this with our staffs and wanted to assure that we do take all cleaning measures. Once again please accept our apology and hope you will give stay again when you are in Tupelo area.

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2022
Response from Ben on 29 Mar 2022
Thank you for your recent stay feedback. We appreciate you choosing to stay with us and letting us know how your stay was. We will share your comments with our amazing staffs and we hope that you will stay again with us when in Tupelo Area. Thank You once again.

6/10 Okay

Selah

Business traveller
Disliked: Amenities
It was raining and cold outside, yet they checked me in through a window rather than letting me in the lobby.
Stayed 1 night in Jan 2022
Response from Ben on 21 Jan 2022
Thank you for your recent stay feedback. We sincerely apologize about our lobby not open to check in guest. Due to on going Pandermic we are taking precaution and therefore checking guest via night window. We sincerely apologize for the issue and hope that you will come and stay at our hotel soon. Thank you.

4/10 Poor

Lederek

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Ben on 27 Dec 2021
We appreciate you letting us know about your stay. We apologize for not meeting your expectation. We hope you will give us another chance. Thank you For staying at ou Property.

4/10 Poor

Shauna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
I would never recommend this place we had to sleep on top of the blankets as the sheets you could tell had never been changed… they claimed it had also they gave no receipt at check in I had to go back down the next morning after having surgery on foot!! Was definitely NOT what pictures showed on hotels.com
Stayed 1 night in Nov 2021
Response from Ben on 8 Nov 2021
Thank you for letting us know about your stay. We would like to assure you that our bedding as well as the blankets are changed everyday. We do take care to make sure all safety measures are taken. Our system for charges apply upon check out and therefore the receipt is presented upon check out. We sincerely do apologize for the issues you had. We had no additional information on reservation for any special request otherwise we would have taken special measures for your stay. Once again please do accept our apology.

10/10 Excellent

Brittany

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was not very expensive. It was clean and tidy. No loud outdoor noises. Staff was friendly and had to go breakfast packed and ready at check out. I would recommend this stay.
Stayed 1 night in Oct 2021
Response from Ben on 10 Nov 2021
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was and we sincerely like to thank you for staying at our property. We hope you will choose again to stay when you are in Tupelo area. Once again thank you .

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Room was clean, comfortable and desk staff was amazing!!
Stayed 2 nights in Oct 2021
Response from Ben on 23 Oct 2021
Thank you for your recent stay feedback. We are glad that you enjoyed your stay and we will share your comments with our amazing staff. We hope you will stay with us again when you are in Tupelo area. Once again thank you for staying at our property.

8/10 Good

Char

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ben on 18 Oct 2021
Thank you for staying at our property. We hope you had a great stay and we appreciate you letting us know by your ratings how your stay was. We hope you will choose to stay again and thank you once again for staying at our property.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was truly impressed with the cleanliness of the room, the shower was immaculate, clean towels, everything worked ... faucets, coffee maker, lights, A/C ... it was a good stay at a great price. The only draw was the pool needed maintenance, but I wasn't going to use it, so no problem.
Stayed 1 night in Oct 2021
Response from Ben on 6 Oct 2021
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was and where we need to improve. We do apologize for the pool area. We are working on pool being repaired and winterized. We are happy that you enjoyed your stay and we hope you will stay again when you are in Tupelo. Thank you.

4/10 Poor

William

Liked: Cleanliness
Disliked: Staff & service, room comfort
F for service!
Lobby was closed so the picture presented by Owner doesn't exist to Guests. TV remote needed batteries but instead Owner said I was operating it incorrectly. Replace the batteries or get up to our room and show us what we were doing wrong. Its called service! Bed a bit uncomfortable with almost no covers.
Stayed 2 nights in Sep 2021
Response from Ben on 29 Sept 2021
Thank you for letting us know about your stay. However it was not our intention to make you feel that you were doing something wrong. We did change remote batteries and checked out the remote before giving to the guest. We were trying to help if there was any issue with the TV we will come and check out. As we stated before we were just trying to help and not to make a guest uncomfortable. Our lobby is closed due to increase of Pandemic in our state and have limited access. Once again we sincerely Apologize for the issue.

2/10 Terrible

Carrie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021
Response from Ben on 19 Sept 2021
Thank you for rating our hotel Stay. We apologize for any issues you had with your stay and we would like to be informed what issues you had. Once again thank you for staying at our hotel.

8/10 Good

Janette D, Cape Girardeau

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not fancy but clean for a night. It was easy to find, the staff were very friendly, no frills but for an overnight while traveling- the price was fine for a clean bed. They had a nice healthy bag breakfast instead of just a danish. And the parking lot was lit very bright.
Stayed 1 night in Sep 2021
Response from Ben on 18 Sept 2021
Thank you for your recent stay feedback. It was our pleasure for you choosing to stay at our property. We will inform our staffs of the amazing review and we hope you will stay here again when you are in Tupelo Area. Thank you once again.

10/10 Excellent

Shanesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival, Service clerk greetings we're great! He put me in a great room, clean, bed comfortable, etc. Hotel is around restaurants which is great! Would recommend.
Stayed 1 night in Sep 2021
Response from Ben on 8 Sept 2021
Thank you for providing a feed back on your recent stay. We are working hard at this property to improve and renovate. We appreciate you letting us know about your stay. We hope to see you soon again. Thank you once again for choosing to stay with us.

10/10 Excellent

Charlissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service checked to see if i needed anything
Stayed 2 nights in Aug 2021
Response from Ben on 25 Aug 2021
Thank you for your recent stay feedback. We appreciate you letting us know how we are taking care of our guests. We hope to keep working hard on great services and hope you will come back and stay at our property.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ben on 15 Sept 2021
Thank you for your recent stay feedback. We appreciate you letting us know how your stay was and we are working on more improvement. We hope you will stay at our property again when you are in Tupelo. Thank you once again for choosing to stay with us.

10/10 Excellent

Lacey

Stayed 1 night in Aug 2021
Response from Ben on 18 Sept 2021
Thank you For taking your time and informing us about your stay. We apologize for replying so late. We appreciate you choosing to stay at our property and we hope to see you soon again. Thank you once again.

6/10 Okay

Donald

Business traveller
Liked: Cleanliness, staff & service
It’s alright
Stayed 1 night in Jun 2021
Response from Ben on 2 Jul 2021
Thank you for your recent stay feedback. We sincerely apologize for not meeting your expectation and we appreciate you staying at our property. We hope you will reconsider staying again . Thank you

6/10 Okay

Amy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good for just a night stay
Hotel room was 81 degrees when we arrived. It did eventually cool down after we left and had been gone several hours. Stain on the bed spread. Seems to be in sketchy part of town but we didn't have any troubles
Stayed 1 night in Jun 2021
Response from Ben on 24 Jun 2021
Thank you for writing about your recent stay. We are currently working on improvements and we appreciate our guest letting us know what to look out for. We apologize for the air not turned on before your arrival and to assure you that our property is safe. We appreciate you choosing to stay here and hope we will see you soon again. Thank you.

4/10 Poor

Melissa

Business traveller
Disliked: Room comfort
Stayed 1 night in May 2021
Response from Ben on 26 May 2021
Thank you for your feedback on your recent stay. We apologize for any issues you had at our property. We appreciate each and every guest feedback so we can improve on our property. Thank you for taking time to write back to us.

8/10 Good

Marlena

Travelled with family
Liked: Staff & service
Stayed 2 nights in May 2021
Response from Ben on 26 May 2021
Thank you for choosing to stay at our property. We really appreciate to hear from our guest so that we are able to provide better and superior accommodations. We would like to thank you for choosing to stay and hope you will come back again soon.