Exterior

Reviews of La Quinta Inn & Suites by Wyndham Tupelo

2.5 out of 5
La Quinta Inn & Suites by Wyndham Tupelo
1013 N Gloster St, Tupelo, MS

Reviews

8.2

Very good

Rating 10 - Excellent. 499 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Savannah

Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

4/10 Poor

Angie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was not clean, bedside tables had ring marks from drinks, floors were dirty in bathroom and walls were thin. Could hear guest talking and loud tv next door. Pillows were yellow and stained. Elevators were also down.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Angie,We are truly sorry to hear about the cleanliness issues and the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and it's unacceptable that we fell short in meeting your expectations. We take your feedback seriously and will address the cleanliness issues with our housekeeping team immediately to ensure that such oversights are rectified. Additionally, we apologize for the inconvenience caused by the noise disturbance from neighboring guests and the elevator outage. Sincerely, Hotel Manager

2/10 Terrible

Sonja

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No working elevator, bed had 2 sunken indentations, and hearing the alarm in the next room and snoring in the other room.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,We apologize for the issues you experienced during your stay. It's concerning to hear about the lack of a working elevator, the condition of the bed, and the noise disturbances from neighbouring rooms. We will address these concerns with our maintenance and management teams to ensure improvements are made. We hope you will visit again soon.Sincerely,Hotel Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities
TV didn’t work. Bed super uncomfortable.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay, including the issues with the TV and the discomfort with the bed. Your feedback is valuable, and we will address these concerns promptly with our maintenance team to ensure improvements are made. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, well located and reasonably priced. Not a 10 but definitely a good buy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Jessica,Thank you for your feedback. We're pleased to hear that you found our hotel nice, well-located, and reasonably priced. Your satisfaction is important to us, and we appreciate your kind words. We will continue striving to meet and exceed your expectations. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 Good

Gary

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hair all over the shower. Bathtub and bathroom floor was very slick. Other than that pretty nice.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Gary,Thank you for your feedback about your recent stay. We apologize for the issues you encountered with the cleanliness of the bathroom. Providing a clean and safe environment is a priority for us, and we regret falling short of our standards. Your comments will be shared with our housekeeping team to ensure improvements are made. We hope to welcome you back for a more pleasant experience in the future.Sincerely, Hotel Manager

4/10 Poor

Cathryn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Smelled
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,We apologize for any inconvenience caused by the smell during your stay. We will investigate this matter promptly to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The motel was clean and quiet. The breakfast was stocked well with biscuits, gravy, sausage, waffle, juices, cereal, and yogurt.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Debra,Thank you for your positive feedback! We're delighted to hear that you found our motel clean and quiet and that you enjoyed the breakfast options provided. Your satisfaction is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

Nikki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful!! The beds were comfortable. The only complaint was the breakfast was not very good at all.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Nikki,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be friendly and helpful and that you enjoyed the comfortable beds during your stay. However, we apologize that the breakfast did not meet your expectations. Your comments are valuable to us, and we will use them to improve our offerings for future guests. We hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Sherry

Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

8/10 Good

Kristin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived for check in and the young lady helping me was very ... unenthused. I get it, work might suck, but have a little pride in your job getting done and done well, no matter what it is. She wasn't rude, maybe irritable. Rooms were clean, breakfast was what you should expect, and it was good and clean! The food attendant was AMAZING. The front desk lady on our way out was also a 180 from the night one. Average hotel, CLEAN.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for any lack of enthusiasm displayed by our staff during your check-in experience. We appreciate your understanding and will address this issue to ensure a more positive interaction for our guests in the future. We're glad to hear that you found the rooms clean and breakfast satisfactory, and we'll be sure to pass along your compliments to our food attendant. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Jeanette A

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
The bed had dirty sheets on bed
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,We sincerely apologize for the unacceptable condition of your bed sheets. This is certainly not the standard we uphold, and we deeply regret any discomfort this may have caused you. Rest assured, we will investigate this matter thoroughly and take immediate steps to rectify it. Thank you for bringing it to our attention. We hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
I always appreciate the dog friendly policy of La Quinta and the free breakfast is always convenient. This particular building is a little older, but good stay for traveling across country.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for your kind words regarding our dog-friendly policy and complimentary breakfast. We're delighted to hear that these amenities enhanced your stay with us. Your feedback about the building's age is noted, and we appreciate your understanding. We hope to welcome you back for another comfortable stay during your travels.Sincerely, Hotel Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed it
Stayed 1 night in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear Adam,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad that we could meet your expectations. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delivered on the La Quinta experience at a good value. Nice size room, clean, with a firm bed. Breakfast included hot options.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you enjoyed your experience and found value in our offerings, including the spacious and clean rooms, comfortable beds, and a satisfying breakfast selection. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

manuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Entrance to your place is confusing
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your positive rating and your insights regarding the entrance to our establishment. We apologize for any confusion you experienced upon arrival. Your feedback is invaluable, and we will take steps to improve signage or provide clearer directions to ensure a smoother entrance experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Suzanne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Suzanne,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 Okay

Amy

Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Amy,Thank you for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

6/10 Okay

Ron

Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Ron,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

8/10 Good

Monica, Corinth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Feb 2024
Response from Hotel Manager on 11 Mar 2024
Dear Monica,We're thrilled to hear that you enjoyed your stay with us! Providing a positive experience for our guests is our top priority, and we're delighted that we could contribute to your enjoyment. Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, clean property.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff pleasant and our property clean. Providing exceptional service and maintaining cleanliness are top priorities for us, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 10 Mar 2024
Dear Guest,Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Mar 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is in severe need of better management. The room was terribly dirty, I can't even say what we found under the desk. Grime and dirty smudges everywhere and not just in the room.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Mar 2024
Dear Mary,We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is concerning, and we will address these matters urgently to ensure a more pleasant experience for our guests. We appreciate you bringing this to our attention and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Property conditions & facilities
Desk clerk was very nice & informative!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Linda,Thank you for your fabulous feedback. We're thrilled to hear that our desk clerk provided you with excellent service and helpful information during your stay! Providing friendly and informative service is important to us, and we're glad that it made a positive impact on your experience. We hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 3 Mar 2024
Dear Guest,Thank you for your positive rating! We're glad to hear that you had a satisfactory experience during your stay. Your feedback is appreciated, and we hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Jacqueline

Travelled with pets, Travelled with partner
So nice to be able to vacation with our furry friend!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Jacqueline,We're delighted to hear that you enjoyed vacationing with your furry friend! Providing a pet-friendly environment is important to us, and we're glad you and your companion had a pleasant stay. Thank you for choosing our hotel, and we look forward to welcoming you both back for another enjoyable visit.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Robert,We're glad to hear that you had a nice experience during your stay! We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Good

Roddy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could benefit from a quite hour. While the building is smoke free, having a smoking area right at each entrance kinda defeats the purpose. However, rooms were pretty good over all, very good location, and overall we were happy with our stay.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the rooms to be pretty good and enjoyed the convenient location of our hotel. Your comments about the smoking areas are duly noted, and we'll explore ways to address this issue to better align with our smoke-free policy. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Terence

Liked: Cleanliness, staff & service
Nice Staff
Stayed 1 night in Feb 2024
Response from Hotel Manager on 25 Feb 2024
Dear Guest,Thank you for your positive feedback regarding our staff. We're delighted to hear that you had a pleasant interaction with our team members. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

robert, Ames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Guest,We're glad to hear that you liked our location! Thank you for choosing to stay with us, and we hope our convenient location added to the enjoyment of your visit. We look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Keaundra

Stayed 3 nights in Jan 2024
Response from Hotel Manager on 21 Mar 2024
Dear Keaundra,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient stay. Check in girl was really lovely and helpful
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Debbie,Thank you for your perfect rating and kind words! We're delighted to hear that you had a clean and convenient stay with us. It's wonderful to know that our check-in staff provided you with lovely and helpful service. We strive to ensure all our guests feel welcome and have a comfortable experience. We appreciate your feedback and hope to welcome you back for another great stay in the future! Sincerely, Hotel Manager

8/10 Good

Dewey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Dewey, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Nancy, Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
As always, a great stay.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Nancy,Thank you for your continued loyalty and positive feedback! We're thrilled to hear that you had another great stay with us. Providing excellent experiences for our guests is always our goal, and we're delighted that we consistently meet your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside is the location off the highway - while convenient, the location is difficult to navigate access to the hotel that close to ramps. It would be helpful to have a stop light near to navigate across the busy highway.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 11 Feb 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed your overall experience. We appreciate your suggestion regarding the access to the hotel from the highway and will certainly take it into consideration as we strive to improve our guests' experience. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and staff was very nice and courteous.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Feb 2024
Dear Guest,Thank you for your positive feedback! We're pleased to hear that you found your room clean and that our staff provided courteous service. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Scott, Highlands Ranch

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Scott,We appreciate your perfect 5/5 ratings! It's fantastic to know that you had a wonderful experience during your stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. If your travels bring you back our way, we would be thrilled to host you again.Sincerely, Hotel Manager

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Richard,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a number of times and always have had good experiences. Front staff was friendly and very efficient. Its clean, beds are comfortable , breakfast is good and its pet friendly. I will be staying here again
Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Diane,We're delighted to hear about your consistently positive experiences during your stay with us. It's fantastic that our friendly and efficient staff, clean accommodations, comfortable beds, good breakfast, and pet-friendly environment have contributed to your satisfaction. We look forward to welcoming you back on your future visits!Sincerely, Hotel Manager

8/10 Good

Renee

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Renee,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to welcome you again soon. Sincerely, Hotel Manager

8/10 Good

Sandra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the lady that checked me in. She was very nice and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Sandra,Thank you for your feedback. We're delighted to hear that you had a positive experience with our check-in staff member. Providing friendly and helpful service is important to us, and we're glad that she made a positive impression on you. We'll be sure to pass along your kind words to her. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Kimberly

Travelled with family
It was a nice 1 night stay. Would stay there again. Nice ,clean, and a friendly staff
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Kimberly,We're delighted to hear that you had a nice one-night stay and that you found our hotel to be clean with a friendly staff. Providing a positive experience for our guests is important to us, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back again whenever your travels bring you our way. Sincerely, Hotel Manager

10/10 Excellent

shawntay

Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Mar 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 Good

Jennifer

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was an unexpected stay due to a hazardous weather event . I stayed for 6 days with my dog and it was clean (sans the weed smell in the stairwell). Breakfast was good and satisfying. The staff were friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Jennifer,We appreciate your feedback, and we're glad that we could provide you with a clean and satisfactory stay, especially during unexpected circumstances. We apologize for any inconvenience caused by the weed smell in the stairwell and appreciate your understanding. It's great to hear that the breakfast met your expectations, and we're pleased that the staff was friendly and helpful. If there's anything else we can do to enhance your experience in the future, please let us know. Thank you for choosing to stay with us during the hazardous weather event, and we hope to welcome you back under more favorable circumstances.Sincerely, Hotel Manager

10/10 Excellent

Connie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Connie,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your input. If there are specific aspects you'd like to discuss or if there's anything we can do to enhance your experience, please feel free to provide more details. Your satisfaction is important to us, and we value your insights.Sincerely, Hotel Manager

10/10 Excellent

JaShawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear JaShawn,Thank you so much for your perfect 10 out of 10 rating! We're thrilled to have provided you with a positive experience. If there's anything specific you loved or any suggestions for improvement, feel free to share. We look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Friendly service
Asked for a non-feather pillow and was given a brand-new pillow and pillowcase. Walls were a bit thin, and there were some candies in one of the drawers (left by a previous guest). Breakfast was fine.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that your request for a non-feather pillow was promptly addressed, and the breakfast met your expectations. However, we apologize for any noise disturbance due to the thin walls and the oversight with candies left in the drawer. Your comments are valuable, and we'll use them to improve our services. We hope to welcome you again soon.Sincerely, Hotel Manager