Lobby lounge

Reviews of Springhill Suites by Marriott Tulsa

3 out of 5
Springhill Suites by Marriott Tulsa
11015 E 73rd St, Tulsa, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 332 out of 725 reviews" "
Rating 8 - Good. 231 out of 725 reviews" "
Rating 6 - Okay. 87 out of 725 reviews" "
Rating 4 - Poor. 40 out of 725 reviews" "
Rating 2 - Terrible. 35 out of 725 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Crystal, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was great for the quality of the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The best part of the stay is the pool Everything is 10/10
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great shape. Would have loved to see more options for breakfast.
Stayed 2 nights in Mar 2024

8/10 Good

Rachial

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left an item. We called and was told we would receive a call back. We have not received a call back. My $50 incidental cost has not been returned. The hotel smelled clean. The breakfast was good.
Stayed 1 night in Dec 2023

8/10 Good

Ralena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, especially for a suite.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexa

Stayed 2 nights in Mar 2024

6/10 Okay

Alex

Liked: Cleanliness, property conditions & facilities
Have to ask when registering to have room refreshed. Otherwise they dont go in. I could hear the conversations in next room- thats how thin the walls are between rooms. Other than that good place.
Stayed 2 nights in Feb 2024
Response from Jeremy on 25 Feb 2024
With an extended stay hotel, you will be scheduled every other day for a refresh, yes, if you would like it more often you need to request it. We apologize you were not aware of this. We hope to see you again in the future. Please have safe travels with our Marriott Family.

10/10 Excellent

Maegan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant and helpful! Loved their quick responses and hospitality. Destiny was great!
Stayed 1 night in Feb 2024
Response from Jeremy on 25 Feb 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

6/10 Okay

Rashondala

Liked: Cleanliness, property conditions & facilities
.
Response from Jeremy on 25 Feb 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

8/10 Good

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Response from Jeremy on 25 Feb 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. No complaints
Stayed 1 night in Feb 2024
Response from Jeremy on 25 Feb 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

10/10 Excellent

Jana

Stayed 1 night in Jan 2024
Response from Jeremy on 25 Feb 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Our room and stay was great!
Stayed 2 nights in Dec 2023
Response from Dawn Price AGM, GSM on 29 Dec 2023
Thank you for taking the time to share your experience! It's wonderful to hear positive feedback from our guests. It was an honor to host you and we hope to welcome you back in the future.

10/10 Excellent

Paul

Stayed 3 nights in Dec 2023
Response from Dawn Price AGM, GSM on 22 Dec 2023
Thanks so much for sharing about your stay with us. It's wonderful to hear from guests like you that we did a good job. It would be an honor to host you again when your travels bring you back to the area.

4/10 Poor

Mohammad

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dawn Price AGM, GSM on 22 Dec 2023
I'm very sorry to hear you did not enjoy your stay with us. We strive to deliver the highest level of service and comfort to every guest, every time. Clearly that was not your experience and for that I apologize. I hope you will choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Megan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dawn Price, AGM, GSM on 12 Dec 2023
I'm very sorry that you did not enjoy your stay with us. We strive to provide exemplary service to every guest, every time. Clearly that was not your experience and for that I sincerely apologize. I hope you will give us another chance if your travels bring you back to the area.

10/10 Excellent

Kylee

Response from Jeremy on 25 Feb 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

4/10 Poor

Meridith

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Ice machine broken, pool broken, tiles in bathroom moved when you walked on them, had to throw my shoulder into door to get it to open. At breakfast the milk was expired, the juice machine broken, and proper food safety rotations were not being followed.
Stayed 1 night in Dec 2023
Response from Dawn Price, AGM, GSM on 12 Dec 2023
I'm very sorry that you did not enjoy your stay with us. We strive to provide a high level of service to every guest, every time. Clearly that was not your experience and for that I apologize. I hope you will give us another chance if your travels bring you back to the area.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small. Door on shower would not stay closed.
Stayed 2 nights in Nov 2023
Response from Dawn Price, GSM AGM on 30 Nov 2023
Thank you for taking the time to share your experience. It was our pleasure to have you as a guest, and we hope to see you again when your travels bring you back to the area.

8/10 Good

daisha

Stayed 1 night in Nov 2023
Response from Dawn Price AGM, GSM on 22 Dec 2023
Thanks so much for sharing about your stay with us. It's always wonderful to hear when we do a good job!

10/10 Excellent

Donna

Stayed 1 night in Nov 2023
Response from Dawn Price, AGM GSM on 12 Dec 2023
Thank you so much for taking the time to share your experience with us. It's good to know that we delivered a great guest experience. We sincerely hope to host you again when your travels bring you back to the area.

10/10 Excellent

Miho, Foster City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Dawn Price, GSM AGM on 4 Nov 2023
Thank you for taking the time to offer feedback on your recent stay. It was a joy to have you as our guest and we hope to welcome you back again soon.

10/10 Excellent

Leonard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and walkable to Restaurants
Stayed 1 night in Oct 2023
Response from Jeremy on 18 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , clean
Stayed 1 night in Oct 2023
Response from Jeremy on 17 Oct 2023
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service, but the bathroom toilet sat too low to the floor and not enough towels in the room for three people.
Stayed 3 nights in Oct 2023
Response from Jeremy on 17 Oct 2023
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip.
Great stay, comfortable beds and plenty of restaurants to choose from in area.
Stayed 2 nights in Oct 2023
Response from Jeremy on 17 Oct 2023
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night family stay
Friendly staff, excellent location, good breakfast. Would definitely stay here again!
Stayed 1 night in Oct 2023
Response from Jeremy on 9 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jeremy on 10 Oct 2023
Thank you for taking the time to tell us about your stay. We are happy to hear you enjoyed yourself. We hope to see you again. Please have safe travels with our Marriott family.

6/10 Okay

Janie

Travelled with partner
Disliked: Amenities
Average is the word to describe our two night stay. We checked in and the staff was friendly enough but they didn’t have any more washcloths so they told us to take additional hand towels. Room smelled stale but it was decent enough. The curtain was broken and light was coming through. The bed was comfortable and it was a basic room over all.
Stayed 2 nights in Oct 2023
Response from Jeremy on 9 Oct 2023
Thank you for taking the time to tell us about your stay. We are sorry to hear you did not enjoy your stay. We hope you will try us again in the future once we get our training back up to par. Please have safe travels with our Marriott family.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clean, comfy rooms and great customer service.
Stayed 1 night in Sep 2023
Response from Jeremy on 4 Oct 2023
Thank you for telling us about your stay. We are glad you enjoyed yourself. We hope to see you again soon. Please have safe travels with our Marriott Family.

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm pool! Friendly staff!
Loved the warm pool! The staff was so nice! Everyone was clean! Breakfast could use improving. Hotel could use some updates in places. Overall it was good and would stay again.
Stayed 2 nights in Sep 2023
Response from Jeremy on 3 Oct 2023
Thank you for taking the time to tell us about your stay. We will take your suggestions under advisement as we are in the process of updating a few things. We hope to see you again. Please have safe travels with our Marriott Family.

10/10 Excellent

Melinda

Travelled with family
The staff was friendly and helpful and the place was very clean
Stayed 2 nights in Sep 2023
Response from Dawn Price, GSM AGM on 25 Sept 2023
On behalf of our entire hotel team, thanks so much for taking the time to share about your stay. Your comments will be shared with the whole staff as a way to celebrate the outstanding experience we delivered. We sincerely hope to welcome you back again soon.

8/10 Good

Kimilah

Travelled with family
Liked: Property conditions & facilities, room comfort
Bugs and Luke warm water
It was a big dead bug in my room advised the front desk and said we get bugs coming thought the front all the time sorry. And that was all and the shower did not get hot only luke warm
Stayed 1 night in Sep 2023
Response from Jeremy on 29 Sept 2023
Thank you for taking your time to tell us about your stay.

2/10 Terrible

Cassie

Disliked: Cleanliness, property conditions & facilities
Room was dirty lots of broken things stains old hair dirty sheets
Stayed 3 nights in Sep 2023
Response from Dawn Price, GSM/AGM on 20 Sept 2023
On behalf of the entire team, I sincerely apologize for your negative experience. I will forward your comments to our head housekeeper in order for her to address the issues you had and prevent problems like this in the future.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jeremy on 19 Sept 2023
Thank you for telling us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, pool was great with water that was perfect. rooms are nice, breakfast was great. Everything was wonderful about the hotel and location and I have nothing negative to say.
Stayed 1 night in Sep 2023
Response from Dawn Price, GSM AGM on 6 Sept 2023
Thank you so much for taking the time to let us know about your experience. We hope to welcome you back soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeremy on 5 Sept 2023
Thank you for taking the time telling us about your stay. We are glad to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Lloyd

Stayed 1 night in Sep 2023
Response from Jeremy on 5 Sept 2023
Thank you for taking the time telling us about your stay. We are glad to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were very customer service people and friendly to all its guest. A plus for me. Excellent service at this location.
Stayed 1 night in Aug 2023
Response from Dawn Price, GSM AGM on 30 Aug 2023
Thank you so much for your positive feedback! I will share your comments with our entire team to let them know they're appreciated!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2023
Response from Jeremy on 31 Aug 2023
Thank you for telling us about your stay. We are glad to hear that you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

2/10 Terrible

Mona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
MOLD and doors to rooms do not close properly. I told the staff and they never relayed the information to the manager. Wont be going back .
Stayed 3 nights in Aug 2023
Response from Jeremy on 27 Aug 2023
We apologize you did not enjoy your stay. We have just undergone new management changes. We hope you will give us a try in the future once we have our training issues sorted out. Please have safe travels with our Marriott Family.

10/10 Excellent

Rosa

Travelled with family
Liked: Amenities
Todo estuvo perfecto
Stayed 1 night in Aug 2023
Response from Jeremy on 22 Aug 2023
Thank you for letting us know about your stay. We are glad you enjoyed your stay. We hope to see you again. Please have safe travels with our Marriott Family.

6/10 Okay

Nathan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Our key card didn’t work 1/2 the time and the other 1/2 of the time when we’d return to our room, the door would be open even though we’d been sure to close it on our way out.
Stayed 3 nights in Aug 2023
Response from Jeremy on 22 Aug 2023
I apologize you did not enjoy your stay with us. Thank you for letting us know about the issues you had during your stay. We hope you will give us a try again in the future. Please have safe travels with our Marriott Family.

4/10 Poor

Crysti

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
When we arrived they had over sold rooms. So i booked 2 rooms and only ended up with 1 room. Then went to our rolm that we all had to cram into because they didnt have a double bed. So it was 1 bed and a couch for 3 adults and a child. Get to are said room and bed looked like someone was sleeping in it and towles on the floor. Went back down stairs and the assistant manager had to clean another room for us. Get in that said room and only 2 towels for 5 people. Air-conditioner made an awful nosie and slugs were climbing up the wall from behind the closet. But due to all hotels being booked and over sold out. We were unable to get anything else. Made front desk aware of the situation as we checked out that morning. Very disappointed with this hotel as which we have stayed at swveral and have never had thia happen to us. We had to call eexpieda and have them contact the hotel to get our money refunded. Not an evening we had planned for.
Stayed 1 night in Aug 2023
Response from Jeremy on 30 Aug 2023
We apologize that you did not enjoy your experience. Unfortunately, we have had some staff & Management turnover and that is no excuse. We hope you will give us a try again in the future once we have everything worked out.

6/10 Okay

Ashley

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Jeremy on 22 Aug 2023
I apologize you did not enjoy your stay with us. Thank you for letting us know about the issues you had during your stay. We hope you will give us a try again in the future. Please have safe travels with our Marriott Family.

6/10 Okay

Meghan

Stayed 1 night in Aug 2023
Response from Jeremy on 22 Aug 2023
I apologize you did not enjoy your stay with us. Thank you for letting us know about the issues you had during your stay. We hope you will give us a try again in the future. Please have safe travels with our Marriott Family.

10/10 Excellent

Lawrence

Stayed 1 night in Aug 2023
Response from Jeremy on 22 Aug 2023
Thank you for letting us know about your stay. We are glad you enjoyed your stay. We hope to see you again. Please have safe travels with our Marriott Family.

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room. Nice staff. Delicious breakfast.
Stayed 1 night in Aug 2023
Response from Jeremy on 22 Aug 2023
Thank you for letting us know about your stay. We are glad you enjoyed your stay. We hope to see you again. Please have safe travels with our Marriott Family.

10/10 Excellent

Evelyn

Stayed 1 night in Aug 2023
Response from Jeremy on 5 Sept 2023
Thank you for taking the time telling us about your stay. We are glad to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jeremy on 22 Aug 2023
Thank you for letting us know about your stay. We are glad you enjoyed your stay. We hope to see you again. Please have safe travels with our Marriott Family.