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Reviews of Microtel Inn & Suites by Wyndham Claremore

2 out of 5
Microtel Inn & Suites by Wyndham Claremore
10600 E Mallard Lake Rd, Claremore, OK

Reviews

6.8
Rating 10 - Excellent. 78 out of 350 reviews" "
Rating 8 - Good. 102 out of 350 reviews" "
Rating 6 - Okay. 67 out of 350 reviews" "
Rating 4 - Poor. 60 out of 350 reviews" "
Rating 2 - Terrible. 43 out of 350 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 1 night in Mar 2024
Response from Avi on 13 Mar 2024
Hi Cecilia,Thank you for your kind words! We're delighted to hear you had an excellent experience.Sincerely,Avi P - GM

4/10 Poor

Brooke

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Booked a room with a jacuzzi tub just for the jets to be broken. Remote to tv was not there. I paid $120 for the night just for the Jacuzzi jets to be broken. Waste of $$.
Stayed 1 night in Jan 2024
Response from Avi P on 15 Jan 2024
Hello Brooke, We apologize for the inconvenience you experienced during your stay. After checking your reservation, it seems the room has been regularly occupied without reported issues. Another guest stayed in the same room after you, and no jet problems were mentioned. It appears the jet button might require a bit more pressure; we've put in new buttons in all jacuzzi rooms recently. A remote has been added to address the TV issue. We appreciate your feedback and hope you'll consider giving us another chance.Thank you,Avi P - GM

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing especially Jason & Chelsea. My daughter loved the window seats & so did puppy too! Would definitely stay here again!
Stayed 2 nights in Jan 2024
Response from Avi P on 15 Jan 2024
Hello Michael,Thank you for your positive feedback! We're thrilled to hear that Jason and Chelsea made your stay enjoyable. It's heartwarming to know your daughter and puppy enjoyed the window seats. We look forward to welcoming you back for another delightful stay. Thank you,Avi P - GM

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service
Staff very helpful simple room
Stayed 1 night in Dec 2023

10/10 Excellent

Richard Scott

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My room was not serviced during the three night stay. Asked for fresh towels both nights. The desk personnel were very friendly and helpful. Just disappointed that my room was not cleaned.
Stayed 3 nights in Nov 2023

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, Staff friendly, prices reasonable
Stayed 1 night in Nov 2023

2/10 Terrible

Daniele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever!
This was awful. Charge me a total of $200 more than I was told at booking. $50 for my dog and then $150 cash deposit. It was so dirty that I had to go buy cleaner before using the tub. No housekeeping or laundry on weekends. Had to buy my own towels to have clean ones. Horrible experience.
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrew

Stayed 2 nights in Oct 2023

6/10 Okay

Tera

Stayed 1 night in Sep 2023

8/10 Good

Celestie

Stayed 3 nights in Sep 2023

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not the worst, but not the best
It was ok, there were some of the outlets in the room that didn’t work, the bathroom light went out I had to use my cell phones flashlight to take a shower the last night we were there.. the breakfast wasn’t the best especially if you don’t eat cereal, bread or milk products.. the shower was great at least! It was also nice to have a microwave and fridge in the room most of the places around were closed when we were coming back so it was good to be able to reheat food and store stuff. I’m glad I brought my own soaps and shampoos the quality of those products in the room were not great.
Stayed 3 nights in Sep 2023

2/10 Terrible

Brian

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Avi P - GM on 27 Aug 2023
Hi Brian,We understand you were not allowed to stay at the hotel due to our pet policy. Our pet policy states that maximum of 2 dogs are allowed. You had 5 cats which were not registered when you tried to check-in. We do not allow cats on property hence you were requested to check-out and your reservation was cancelled. Our pet policy is in place to ensure the comfort, safety, and satisfaction of all our guests. Sincerely,Avi P - GM

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did leave my jacket in the room when I checked out. It's been almost a week and several calls and I've been informed it's been recovered but I haven't had call back on when I'll be receiving it? Could you help me on this? Thank you.
Stayed 4 nights in Aug 2023

8/10 Good

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok
Stayed 1 night in Aug 2023
Response from Avi P on 27 Aug 2023
Hello Steven,Thank you for your feedback.Sincerely,Avi P - GM

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service
Wish the hot tub worked. Breakfast kinda slim on offerings. Shorted wash cloths from our room.
Stayed 1 night in Aug 2023
Response from Avi P on 27 Aug 2023
Hi Kelly,Thank you for your feedback. We did check the hot tub and it was working. The button needs to be pressed a bit harder. We recently made some changes to our breakfast menu. We have replaced honey buns with variety of danish and bagels. We hope that next time you will be able to have more options for breakfast. We had shortage on supply at that time but now we have plenty of wash cloths. Sincerely,Avi P - GM

10/10 Excellent

Afton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are always friendly and courteous.
Stayed 1 night in Aug 2023
Response from Avi P on 27 Aug 2023
Hello Afton,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our staff.It's always our pleasure to provide a friendly and courteous experience for our guests. Our team takes great pride in ensuring that every guest feels welcomed and well taken care of during their stay. Your positive comments are a testament to their hard work and dedication.Once again, thank you for choosing us, and we hope to welcome you back soon for another memorable stay.Sincerely,Avi P - GM

4/10 Poor

Shelia

Liked: Staff & service
Disliked: Cleanliness
There were crickets coming out of the plumbing. Toilet, sink etc. And throughout the night jumping on the bed. It's an older hotel and the staff was very nice. The sheet had ripped areas but honestly its the crickets that just make it a NO for me.
Stayed 1 night in Jul 2023

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Marsha

Disliked: Amenities, property conditions & facilities
I would not recommend…Fire trap- too much electrical back to back with other room…Too. Small…advertise queen bed but we’re full…Pool ok but spa not working….Mirrors everywhere to make it look bigger…hairdryer didn’t work
Stayed 6 nights in Jul 2023

4/10 Poor

Dawn

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
We don't really care, since you paid in advance.
We arrived and unloaded without checking out the room fully and went out to eat. When we returned we realized there NO shower curtain in our handicap bathroom. Needless to say we wasted towels mopping up the floor after each of our showers. Good thing we brought shampoo and soap as well, none provided. And the hair dryer was broken, so had to dry my hair in front of the air conditioner. When we went for breakfast at 6:30 am, there was one package of cream cheese for a bagel and only enough milk for one bowl of cereal. I have no idea what anyone after us were going to eat. When I went to notify the desk clerk about our frustration he said he needed to write this all down, got out a note pad, fumbled with it and never wrote down anything. When we checked out before 9am, I noticed nothing had been refilled at the breakfast bar, and the desk attendant was visiting with another employee and ignored me as I returned my key cards, no greeting, no have a nice day, no thanks for staying with us. At least the beds were comfortable, but the stained sheets needed bleaching.
Stayed 1 night in Jul 2023

8/10 Good

Mairicio

Stayed 1 night in Jul 2023

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sadly- little things- loud AC- horrible pillows Breakfast ends at 9- badly I need of painting Really bring hotel down
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Diane F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot days,no pool
Pool wasn't open never stayed it wasn't gonna be open when I booked in late February
Stayed 4 nights in May 2023

4/10 Poor

Cindy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No electric outlet near bed to charge phone. No individual reading lights. Breakfast was lacking anything hot. No extra chair to sit in. Small rooms.
Stayed 1 night in May 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
It was an ok hotel short staff
Stayed 1 night in Apr 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2023
Response from Avi on 18 Mar 2023
Hi Brain,Thank you for your feedback!Avi - GM

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was very fast and professional. No issues with anything, enjoyed my stay.
Stayed 1 night in Feb 2023
Response from Avi on 18 Feb 2023
Hi Donna,Thank you for your feedback. We are happy to hear you had a good stay!Sincerely,Avi P - GM

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat stay
Was surprized at check-in that they were aware that I had stayed previously. The only negative aspect was that the coffee maker in the lobby was marked as out of order.
Stayed 2 nights in Jan 2023
Response from Avi on 7 Feb 2023
Hi Gene,Thank you for your feedback! We did not have coffee in stock hence it was out of order. But we do have it in stock now. Sincerely,Avi P - GM

4/10 Poor

Michael

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I prepaid for 2 nights. On returning to the room on the second night, my key did not work and I had been checked out . This took a bit of time for resolution. The next morning I was attempting to sleep later as I was working a shift at the hospital. The maid tried to gain entry prior to 9 am , despite a “ do not disturb “ sign on the door . She also didn’t announce “ housekeeping “. Disappointing stay….
Stayed 2 nights in Jan 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay at a reasonable price
The stay was good. The rooms are a bit small compared to other hotels. The closet had no hangers for my clothes. The bathroom exhaust fan was broken. I don't know about the breakfast as I did not eat there. Now for the good. The room was comfortable. There was an LCD TV, microwave, fridge, coffee maker and Wi-Fi. Everything worked just fine. Check in was quick and easy. The price was very reasonable. I must say the best thing about the hotel was the staff. The front desk staff was very friendly and helpful and made me feel welcome, even though they were working on Christmas eve and Christmas day. Would I stay here again? Yes I would.
Stayed 1 night in Dec 2022

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have like more breakfast options.

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked more breakfast options.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean room, but hotel is near an active railroad track. I would stay here again, but if you are a light sleeper this might not be the best hotel for you.
Stayed 3 nights in Nov 2022

2/10 Terrible

Vernon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
cockroachs in room
Stayed 2 nights in Nov 2022

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Avi on 10 Oct 2022
Hi Gene,Thank you for your feedback.Sincerely,Avi P - General Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Rooms clean and well looked after
Stayed 1 night in Sep 2022
Response from Avi on 2 Oct 2022
Hi Kathleen,Thank you for your feedback!Sincerely,Avi P - General Manager

6/10 Okay

John

Travelled with family
Place smelled like smoke, was charged at the desk on top of the Hotels.com charge (I thought it was for incidentals but apparently it was for the room (and it was cheaper than Hotels.com price.
Stayed 1 night in Sep 2022
Response from Avi on 10 Oct 2022
Hi John,Thank you for your feedback. We are a 100% non-smoking hotel... we'll check the room you were in and treat it for smoking. Sincerely,Avi P - General Manager

8/10 Good

Joan Page

Stayed 1 night in Sep 2022

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the night
Stayed 1 night in Aug 2022
Response from Avi on 11 Aug 2022
Hi Nicole, Thank you for your feedback. Sincerely, Avi P - General Manager

10/10 Excellent

Katelynn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Avi P on 5 Jul 2022
Hi Katelynn, Thank you for your feedback. Sincerely, Avi P - General Manager

10/10 Excellent

Jonas

Travelled with family
Liked: Staff & service
Quick check in and out. Hot tub was not working at the time, but it was in the middle of the summer. Price was ok.
Stayed 1 night in Jun 2022
Response from Avi P on 27 Jun 2022
Hi Jonas, Thank you for your feedback. Our hot tub has some issues hence it was out of order. Sincerely, Avi P - General Manager

10/10 Excellent

Audra

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The bed was super comfy, but the room smelled like BO. Not a bad motel at all for the price.
Stayed 2 nights in Jun 2022
Response from Avi P on 13 Jun 2022
Hi Audra, Thank you for the great feedback. We will look into the room odor and will make sure there is a pleasant smell in the room. Thank you for bringing that to our attention. Sincerely, Avi P - General Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Average hotel, clean and safe
Easy access, easy to find. Breakfast was a joke. Don’t waste your time. Older hotel, strong smell of carpet freshener in the hallways. Limited towels, one bar of soap for shower and sink use. AC worked well, fridge was great. The price was insane due to PGA in Tulsa, definitely not worth the 225.00 nightly cost. But overall, it was quiet, clean and safe.
Stayed 4 nights in May 2022
Response from Avi P on 13 Jun 2022
Hi Amy, Thank you for your feedback. We are limiting our bathroom amenities due to a shortage of hotel supplies. We do currently have a limited breakfast menu but we will soon have more items on the menu. On non-event days we do have very affordable prices and we really hope you will stay with us again at an affordable price and hopefully will have more breakfast items. Sincerely, Avi P - General Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Anish was a great host. Place is kept clean and our bathroom had new fixtures
Stayed 1 night in May 2022
Response from Avi P on 31 May 2022
Hi Stephen, Thank you for the great feedback. We hope to see you again soon. Sincerely, Avi P - General Manager

8/10 Good

Westin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2022

8/10 Good

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022