Tucuns Hotels, Búzios

"We had a very mixed experience at Own Búzios. While the staff was initially very kind and the location is excellent conveniently across from a grocery store and easy to get around the room and maintenance issues were disappointing. We were first checked into a room with a shared bathroom despite booking a Premium Double. Once rectified, the second room had a broken AC. We eventually landed in a third room that felt quite run-down with stained sheets. The garden was poorly maintained, with high weeds and even mushrooms growing on the porch. The main positives were the very comfortable bed, a nice pool area for a post-beach swim, and the friendly initial welcome. However, these were overshadowed by a lack of property maintenance and a repetitive breakfast that seemed recycled over our four-day stay. Another down side m was the checkout experience where we were presented with an open bar tab. It felt like they tried to charge us for our "complimentary" welcome drinks, and the staff seemed irritated when we disputed it. Next time, I’ll likely try one of the nearby pousadas instead."

"This hotel is well located, tasteful in all aspects, and creates a sense of calm enjoyment the moment you arrive. Highest recommendation."

"Café da manhã ok, staff muito simpático, o ponto alto do hotel com certeza. O hotel fica um pouco distante da praia e de alguns pontos de interesse. Mas o ponto mais baixo pra mim foi a conservação do local, precisa de reparos, lençóis e fronhas encardidas, cheiro de mofo no quarto, corredores e cheiro estranho na água. Para apenas 1 noite, e como o objetivo não era lazer, foi ok, para uma hospedagem mais longa e com foco em lazer eu não ficaria novamente. "

"Ótima pousada e detalhe especial no excelente serviço de restaurante "

"Breakfast was very limited if you remove the abundance of sugary cakes on offer. (You have to pay for coffee too…. ) The bedding was dirty blood and urine stains… we got bitten alive by mosquitoes and in general the place had no vibe. On the positive side the pool area is lovely including the sauna and the food / drinks at lunchtime were always nice. Food and drink are circa twice the price of Rio prices. "

"Apesar de, na nossa chegada, o ambiente não estar totalmente limpo, durante toda a estadia a limpeza foi impecável. A equipe merece destaque: todos são extremamente solícitos, educados e atenciosos. Em especial, o recepcionista Felipe, que se destacou pela prestatividade e cordialidade. Na praia, o atendimento do Carlos também foi excelente e digno de elogios. Como sugestão de melhoria, o espumante servido no café da manhã aos domingos poderia ser oferecido como uma taça de boas-vindas no momento do check-in. Além disso, a música ao vivo no restaurante seria melhor aproveitada pelos hóspedes se tivesse início por volta das 17h, em vez de encerrar nesse horário, já que muitos ainda estão na praia durante a tarde. Essa mudança provavelmente contribuiria para aumentar o consumo no restaurante."

"Good space"

"Everything was perfect!"

"I really liked it. The cleanliness is very good, and the staff is great. The only thing I didn't like was that the room I stayed in didn't have a mirror, making it difficult to put on makeup. There's also no hairdryer in the rooms. These are small things that make a big difference. Luzia "