Hotel and staffs were truly great. However, when you reach Tsukuba Station by the Tsukuba Express (assuming most people would do), there is no direction and/or info/map to show the exact location of this hotel. Even hotel info says that it takes only 1-2 min from the train station, it took more than 15 min (no joke) for us to locate this hotel. In fact, the pedestrian bridge blocks the signboard in front from the nearest exit. Hope hotel would think for the first timer who stay for the first time.