"We stayed here for several nights, and while we initially tried to be understanding, the experience ultimately fell far below expectations.
For the price and size of the apartment, we were willing to overlook the fact that the unit did not match the photos advertised online. However, the condition of the apartment made that difficult. It was noticeably dirty, there were ants throughout the space, and the air conditioning unit was leaking from the ceiling, which was both uncomfortable and concerning.
Communication with the host was also inconsistent. At times, responses would come a day later, and when we asked a simple question about access to the pool (which was shown in the listing photos), we never received any reply.
The main reason for this low rating, however, is the checkout experience. The host sent a staff member to handle our checkout, and despite confirming the time the day prior, he arrived 15 minutes late. When he did arrive, he was unfriendly, did not greet us, and offered no assistance with luggage. Instead, he went straight to the bathrooms, gathered the towels, laid them out on the bed, and attempted to charge us extra to “bleach” them because he claimed they were dirty.
When we refused, he made inappropriate and offensive comments about Viet kieu like us, saying we should not return to Vietnam. This was extremely disrespectful and unacceptable.
Although the host later sent a message apologizing and explained that the staff member was new, it felt like a weak"
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