Town of North Castle Holidays from NZ$2,551

Great hotel and staff were great but the fact you had to pay for literally everything in the room was not well communicated and so charging for teabags and coffee was a bit of a shock.

Clean room, nice staff, location was good

Good size room and clean. A/C worked wonderfully as did blackout curtains. Bed and pillows comfy. Was worried about outside noise due to Times Square location but it was a non issue. Bell hops were friendly and timely with bags. Some small negatives: bathroom frosted glass door shines bright light into room at night (if not staying alone) and no fan; pretty noisy from neighbors and doors slamming (glad I had ear plugs); was surprised at check-in they needed multiple ids and cc swiped twice.

affordable. friendly online desk. seriously clean.

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.