Terrace/patio

Reviews of Grand Hotel d'Orléans

3 out of 5
Grand Hotel d'Orléans
72, rue de Bayard, Toulouse, Haute-garonne

Reviews

8.0

Very good

Rating 10 - Excellent. 71 out of 227 reviews" "
Rating 8 - Good. 99 out of 227 reviews" "
Rating 6 - Okay. 44 out of 227 reviews" "
Rating 4 - Poor. 8 out of 227 reviews" "
Rating 2 - Terrible. 5 out of 227 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Louise, réceptionniste on 24 Feb 2024
Merci d'avoir pris le temps de nous partager votre expérience. N'hésitez à nous joindre par mail à contact@grand-hotel-orleans.fr, afin de partager vos remarques sur votre séjour.Cordialement,L'équipe du GHO

10/10 Excellent

Ana, Whittier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We expected a place close to la gare and walking distance to Capitole. Location was perfect. It is an old building, rooms are small but very clean and functional. We stayed 1 night, so had little need for room. May reconsider or ask ask for larger room if staying several days.
Stayed 1 night in Jan 2024
Response from Louise, réceptionniste on 27 Jan 2024
Thank you very much for taking the time to leave us a comment.Please do not hesitate to ask us about our different room categories the next time you visit Toulouse, as each of our rooms are unique unto themselves.We look forward to welcoming you again soon!The team at the GHO

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
It was welcoming and clean
Stayed 1 night in Jan 2024
Response from Louise on 27 Jan 2024
Thank you for your comment.We are delighted to know that your stay with us was pleasant. We look forward to welcoming you the next time you visit Toulouse!The team at GHO

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great classic style an fantastic location.
Very quaint hotel. Staff was exceedingly friendly. The room was a tad small, but served our purpose as well. Location was just across the street from the bus and train station. We plan on returning the next time we’re in Toulouse.
Stayed 1 night in Oct 2023
Response from Ségolène on 22 Oct 2023
Hello,We are very pleased to read your review! Thank you very muchWe are delighted that you enjoyed our welcome. We will pass it on to our teams. We are also proud to see that you liked our hotel.We would be happy to see you again soon for another stay in Toulouse.The entire team at the Grand Hôtel d'Orléans

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Louise, réception on 1 Oct 2023
Merci pour votre retour, et merci pour cette note des plus élevées ! Nous sommes heureux d'avoir pu répondre à vos attentes.Au plaisir de vous retrouver lors d'un prochain séjour,L'équipe du GHO

10/10 Excellent

Keith

Stayed 1 night in Sep 2023
Response from Louise, réception on 1 Oct 2023
Merci pour votre note, elle donne plaisir à voir.En espérant vous revoir lors d'un prochain séjour.L'équipe du GHO

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Ségolène, Réceptionniste on 5 Sept 2023
Bonjour Henri,Nous vous remercions pour cette excellente note et espérons vous revoir prochainement.Belle journée,L'équipe du GHO

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, pleasant staff
Great location, good food pleasant staff , near the Railway Station and close enough to city centre. The AC was very welcome in the warm weather. The room was comfortable and there was no problem with noise as other reviewers mentioned !
Stayed 3 nights in Jul 2023
Response from Cécile/ Cheffe Réceptionniste on 4 Aug 2023
Votre retour d'expérience nous ravis, merci pour ce partage et le temps consacré à écrire ces lignes. Le Grand Hôtel Orléans vous accueillera pour un prochain séjour avec grand plaisir ; nous avons hâtes de vous revoir :) Toute l'équipe du GHO

10/10 Excellent

Leeann

Stayed 2 nights in Jun 2023
Response from Cécile, Cheffe de Réception on 5 Jul 2023
Bonjour,Nous vous remercions du temps que vous avez pris pour pouvoir évaluer votre séjour au sein de notre établissement. Nous sommes ravis de découvrir la note que vous nous avez attribué car notre objectif est la satisfaction clients.Au plaisir de vous accueillir à nouveau au sein du GHO***.

10/10 Excellent

robert pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, professional and efficient ( Catherine at breakfast ) front desk with superbe people skills . The room is quiet well put together . The hotel is very central (across from train station ) and 5 mns walk from downtown . I stayed to many hotel in Toulouse . My favorite where I return regularly . No. I don’t use airbandb any more .
Stayed 4 nights in Oct 2022
Response from Directrices on 11 Dec 2022
Good afternoon, Your comment is sensational An indescribable pleasure to read these words!Thank you so much for taking the time to write to us, we have shared your feedback with our teams as well.Thank you very much, we look forward to seeing you soon :)Céline and Brigitte Hugounet

10/10 Excellent

robert pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff ( Catherine breakfast) and front desk . Well Located , I love that hotel
Stayed 2 nights in Oct 2022
Response from Directrices on 11 Dec 2022
Good afternoon, Thank you very much for your feedback. We are happy to know that you are satisfied; and we have passed on your feedback to our teams :)We look forward to seeing you soon, see you soon Céline and Brigitte Hugounet

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europe Holiday
Great hotel very French.
Stayed 1 night in Oct 2022
Response from Directrices on 11 Dec 2022
Good afternoon Europe Holiday, Thank you very much for your review :)We hope to see you soon again Have a nice day, Céline and Brigitte Hugounet

8/10 Good

yoram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked the size of the room' and the hotel/s parking we were lacking of vegetables on breakfast
Stayed 2 nights in Oct 2022

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location within 5 minutes walk from the station. Helpful and pleasant staff and comfortable room. Hotel decor was vibrant. We didn’t have time for the breakfast but it looked very nice and inviting.
Stayed 1 night in Sep 2022

8/10 Good

awet A

Stayed 1 night in Aug 2022
Response from Directrices on 18 Sept 2022
Bonjour, Nous vous remercions pour votre note. Belle journéeCéline et Brigitte Hugounet

6/10 Okay

Rosemary

Travelled with group
Liked: Staff & service
The first room I was given smelled of smoke. I complained & was given another room immediately. It was on the 4th floor which was exceedingly hot, but the room itself had an air conditioner & was fine.
Stayed 1 night in Aug 2022

10/10 Excellent

Patrick, Juneau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat building with character. Super close to train station and walking distance to city center.
Stayed 1 night in May 2022
Response from Directrices on 13 Jun 2022
Good morning Patrick, We thank you very much for your review :) We hope to see soon, Have a nice day ! Céline and Brigitte Hugounet

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. Beds are hard. Not a 4-5 star but good for the price
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near the train station, good check out time at 12 noon
Stayed 1 night in Sep 2019
Response from GRAND HOTEL D'ORLEANS on 23 Sept 2019
Good afternoon, Thank you to share with us and the community of EXPEDIA your comment about our establishment. We hope to welcome you an other time. Have a great day ! Brigitte et Céline HUGOUNET

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location by the train station
Clean, affordable, quiet, nice sized (paid for upgraded queen) and very convenient location by the train station. Easy to walk to downtown area for sightseeing. Would stay again
Stayed 1 night in Aug 2019

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommendable
Excellently located well kept hotel with comfortable rooms.
Stayed 1 night in Jul 2019
Response from GRAND HOTEL D'ORLEANS on 31 Jul 2019
Dear Oliver, Thank you for your comment, and we'll hope to welcome you an other time for an other stay. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from GRAND HOTEL D'ORLEANS on 6 Dec 2018
Bonjour, Nous vous remercions d'avoir pris le temps de noter notre établissement après votre séjour ans notre établissement. Nous espérons vous accueillir de nouveau dans les meilleures conditions. Cordialement, Brigitte et Céline HUGOUNET

8/10 Good

peggy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from GRAND HOTEL D'ORLEANS on 6 Dec 2018
Bonjour, Nous vous remercions d'avoir pris le temps de noter notre établissement. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Cordialement, Brigitte et Céline HUGOUNET

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, well located hotel
This was a good spot for a business trip stay. Hotel met all expectations. The only thing that might bother some people is that the only window in the room looks out into the indoor hotel lobby.
Stayed 2 nights in Sep 2018
Response from Direction GHO on 11 Oct 2018
Good evening, Thank you for your return about our establishment. We are glad to read you had a great stay for your business trip. We hope to welcome you again for a new trip ! Best regard, Brigitte et Céline HUGOUNET

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and accomadating and i was very happy after a miserable rail travel experience.
Stayed 2 nights in Jul 2018
Response from GRAND HOTEL D'ORLEANS on 15 Aug 2018
Dear Anonymous, Thank you to take the time to leave a comment on our establishment. We are glad you had appreciate our staff and our services. Hope we will see you in different case ! Best regards, Brigitte and Céline HUGOUNET

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good location for station. Room overlooked main road so at certain times noisy. Area appeared safe but some rough sleepers could be slightly offputting.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the train station, very clean, very nice hotel. The staff was wonderful. We missed the breakfast time by a few minutes and the staff prepared and brought out plates and plates of items for us. Will stay there again anytime I am in the area.
Stayed 1 night in Dec 2017

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely classy old hotel with friendly service
This is a lovely hotel it is decorated with velvety and linens in sumptuous jewel like colours. The public parts are very grand and the staff particularly helpful and charming. We enjoyed the breakfast very much too. The room was smallish but clean and had a lovely view of the square and a comfy bed. Would recommend its was a really lovely experience and was inexpensive. The town is enchanting.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yvonne & Brian , Adelaide Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to facilities. Staff were great
Staff all friendly and ready to help with any questions

8/10 Good

Andrew, ontario, canada

Liked: Cleanliness, staff & service
Pleasant accommodations near train station.
Great front staff, excellent breakfast, decent location.

6/10 Okay

Eric, Arizona

Liked: Cleanliness, staff & service, room comfort
Near train station..
Good place for an overnight. Staff were friendly..room on the small side but clean. Breakfast was minimal. Place was a little worn but did have some character about it.

10/10 Excellent

Erik, Tunis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy boutique-type small hotel
My family was very pleased with the hotel. It has a good restaurant and is very close to the train station.

10/10 Excellent

Peter, Portland, OR USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close-in, clean, and convenient
We needed to be near the train station. This hotel was well priced and charming. Quiet and clean with a very helpful and friendly staff. We walked everywhere we wanted to go and simply needed to wheel our bags across the street to the train station. For this occasion with kids and bags it was just right for us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

La nimoise, Nimes, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenientesk
Very convenient location for rail, bus, metro and walking distance to all major attractions.. Neighborhood not recommended for single ladies. Very warm reception, helpful smiling front desk which is rare. Safe covered garage around the corner . Great amenities, good breakfast choices.

8/10 Good

Jimmy & Shonat, Uphall, Scotland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to centre & station, good for short stay
Nice hotel. Clean, modern & located close to city centre. Good choice for short stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable but basic
The room was functional but small, the breakfast was adequate but limited selection, and the same day after day. Clean hotel, nice staff, interesting internal architecture.

10/10 Excellent

Tom, Jersey City NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find
I chose this hotel based on its proximity to the train station (Gare Matabiu). I had just dropped off my rental car and was leaving the next morning on the TGV for Paris. It was perfect. It's an old hotel with a history apparently dating back to the 1800s. But the staff was very welcoming and the room small but comfortable and clean - typical for hotels of this class and price range. I wanted to keep my costs down this trip so I had no problem. And breakfast was superb with again very friendly staff and a nice selection of fruit, meats, cheeses, breads, etc. It was a nice and quick way to start the day and my journey. I'll stay here again.

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean, nice hotel
Only downside was location..not in the nicest of areas..but once inside very nice well kept hotel. defiantly stay again. still only a walk from town.

6/10 Okay

Verified traveller

6/10 Okay

Neil

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Handy, but poor area
Basically OK, but the surrounds are down market, and the pavements outside the hotel are filthy - mind where you walk. Replacing items at breakfast is a little iffy, but overall, not bad. Very convenient for airport navette and main rail station

6/10 Okay

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
Near Train Station
Hotel emitted typical European charm. Staff was very friendly and helpful. Great location near the train station and walking distance to all the sites. Neighborhood a little edgy but the local turkish restaurants were really good.

6/10 Okay

Pras

Liked: Staff & service, room comfort
Central location, not great neighbourhood
Staff were very friendly and helpful, and once in, the hotel is up to standard. However neighbourhood is in the red light district, which was safe but not the most pleasant. Central location and main train/ metro station meant everything was very asscessible.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in a Sketchy Neighborhood
The hotel itself was just great, especially for the price. Room was very comfortable and quiet with amenities -- A/C, hair dryer, a safe, luggage rack, comfortable desk chair, roomy bathroom. The neighborhood is filled with people, mostly men, drinking all the day long, and it smells like urine. The street at night seems to be used for excrement as well. Toulouse's solution seems to be to send out the street washers and garbage collectors every morning before 6 AM, which certainly helps, but... I will say I did not feel unsafe, the characters seemed pretty harmless, and most of them were gone by 9 PM or so, so walking back to the hotel at night was not an issue. The street one block over was just fine for walking in and out of the downtown, which was a 10-15 minute walk. The hotel restaurant was quite good, and there's a great enclosed patio on the ground floor as well as an open reading room on the first floor. I enjoyed the stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, convenient location, the streets not quite as nice as some other nearby streets.

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Erika, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel d'Orleans Toulouse - excellent!
Great location, very professional staff, comfortable and clean room, good breakfast, strong internet. We will definitely stay here again!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great location
It's a an old classical hotel, located right in the center of Toulouse. It's not the best street in town, but it has metro, but and trains nearby. It's not fancy or too comfortable or beautiful, but, if you're not too demanding, it is OK for a city visit.