Tortugas Open Mall Tours and Activities

Super friendly and helpful staff. Large, comfortable room

Not worth it - book elsewhere. Very basic rooms with frustrating issues and unfortunately the service and inflexibility to accomodate guests lets the hotel down. The room also had a lot of construction noise through the day, the automatic light system in the room does not work properly and we had to find ways to cover the lights because they would not turn off and the last night one of the main entry lights would not turn off an had to contact maintenance around 1am after 30 minutes of fighting with the light system to go find switch panels outside to get it turned off. The hotel was also not accomodating for an unplanned change in our itinerary. We had three rooms booked and unfortunately had to leave a day earlier due to an unplanned schedule change. Colleagues in two seperate hotels close by also in 1the same situation and those hotels were extremely accomodating and offered a credit to use the last night on a return trip - no questions asked and booked with same booking conditions. Duhau reception staff said to contact reservations, reservations could not care less, the manager tried to be nice in email and offered 1 night credit to return for 1 person. Not a great welcoming experience for guests from far away spending thousn

Service is incredible they even handled a fed ex package we were sending to the US - great service beautiful grand hotel.