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Rating 10 - Excellent. 360 out of 1004 reviews" "
10 - Excellent
360
Rating 8 - Good. 426 out of 1004 reviews" "
8 - Good
426
Rating 6 - Okay. 149 out of 1004 reviews" "
6 - Okay
149
Rating 4 - Poor. 38 out of 1004 reviews" "
4 - Poor
38
Rating 2 - Terrible. 31 out of 1004 reviews" "
2 - Terrible
31
8.8/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
8.2/10
Property conditions & facilities
Reviews
2/10 Terrible
jennifer r
Travelled with family, Business traveller, Travelled with partner
Well l when i arrived did not know this hotel has been a homeless shelter for the last 2 years. It needs to be taken off this site and others.. a kind man at the Strathcona hotel said our reservstion was at the Pantages a few blooks away.
We arrived and were told the hotel had been turned into a shelter. The gentleman apologized and told us that our reservation had been sent to another hotel. We were dog tired and had to spend another $20 to go to another hotel. The alternate hotel was lovely but we had picked the Strathcona largely because it was a 3 minute walk to Union Station as we were moving to Halifax and had to be at the airport at 5am. We had to pay for a taxi 3 times instead of once. The man told us that because we had booked through Hotels.com, they didn’t have our contact information and could not give us advance notice. We have great sympathy and understanding of their situation however very disappointed that we were not notified by Hotels.com. We will be very hesitant to book this way again since the hotel is not given the ability to contact us is something happens.
I loved how clean and nice the rooms were. The bed was very comfortable
David
Stayed 1 night in Mar 2020
Response from Michael Kashan on 3 Apr 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good Afternoon,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to see you enjoyed your experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Cozy, quite, spacious room in the middle of Toronto
Manabu
Stayed 1 night in Mar 2020
Response from Michael Kashan on 23 Mar 2020
Good Afternoon,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Great location, rooms were clean and we got upgraded!!
Verified traveller
Stayed 2 nights in Mar 2020
Response from Michael Kashan on 19 Mar 2020
Good Morning,
Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good Morning,
Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
6/10 Okay
Roy
Business traveller
17 Mar 2020
Liked: Cleanliness
Roy
Stayed 1 night in Mar 2020
Response from Michael Kashan on 18 Mar 2020
Good Afternoon,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
The front desk staff was very attentive; I needed some minor first aid, which they were quick to provide. Also, I had difficultly with the printer for getting a boarding pass, and they were very helpful dealing with that, including using an alternative computer and printer.
Dick
Stayed 1 night in Mar 2020
Response from Michael Kashan on 16 Mar 2020
Good Afternoon,
Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Welcoming reception and better room than anticipated.
Rob
Stayed 1 night in Mar 2020
Response from zelaikha Rahimi on 15 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Zelaikha Rahimi
Guest Service Manager
It’s is more of a heritage property. Rooms are smaller, and walls are quite thin, so you can hear what’s happening in the hallways. Would say it’s a pretty professional property, but great if your here for travel and don’t need to be in your room long. Probably not ideal for kids or babies, as again, the walls are thin.
Verified traveller
Stayed 3 nights in Mar 2020
Response from Hardik Rindani on 14 Mar 2020
Greetings,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Hardik Rindani
Guest Services Manager
Staff are friendly and welcoming. The rooms are clean and just enough if you plan to touring the city. Close to everything downtown. I’ve stayed there twice and will again.
Verified traveller
Stayed 2 nights in Mar 2020
Response from Michael Kashan on 13 Mar 2020
Good Afternoon,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Great customer service. Nice clean property with a good price point for the area.
Verified traveller
Stayed 1 night in Mar 2020
Response from Michael Kashan on 12 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good evening
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back again soon. Kind Regards, Zelaikha Rahimi Guest Service Manager
They upgraded our room, nice rooms small but served its purpose.
Verified traveller
Stayed 3 nights in Mar 2020
Response from zelaikha Rahimi on 11 Mar 2020
Good evening ,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back again soon.
Kind Regards,
Zelaikha Rahimi
Guest Service Manager
Good evening ,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back again soon.
Kind Regards,
Zelaikha Rahimi
Guest Service Manager
Everyone was totally fine and suitable for me, including the price.
Roberta
Stayed 1 night in Mar 2020
Response from Michael Kashan on 9 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
This is an AMAZING hotel! The staff are friendly and knowledgeable, great location and super clean. I will definitely book again!
Jenny
Stayed 1 night in Mar 2020
Response from Michael Kashan on 9 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Great location! The only negative i would say is that there is no parking included and i found that out when i arrived at the hotel. Had to pay an extra $18 for parking, that was located in back of hotel.
Verified traveller
Stayed 1 night in Mar 2020
Response from Michael Kashan on 9 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
The final cost was more than I had expected from what I agreed to originally
Marc
Stayed 1 night in Feb 2020
Response from Michael Kashan on 9 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good afternoon, Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Zelaikha Rahimi
Guest Service Manager
6/10 Okay
Verified traveller
Travelled with partner
7 Mar 2020
Liked: Staff & service
Very small room, very small window to side of room with no view, only of a brick wall. Ceiling very low, no fan in bathroom
Verified traveller
Stayed 1 night in Mar 2020
Response from zelaikha Rahimi on 8 Mar 2020
Good morning ,
Thank you for staying with The Strathcona Hotel during your recent visit to Toronto!! I'm sorry to hear that you did not enjoy your full experience with us as you found the room sizes smaller to your liking. May I suggest you to stay in one of our Executive Rooms during your next visit? They are more spacious compared to our Standard Rooms & I'm sure you will enjoy staying in one of those. We look forward to welcome you again in the future.
Kind Regards,
Zelaikha Rahimi
Guest Services Manager
Greetings,
Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to see you enjoyed your experience with us. We hope to have a pleasure of welcoming you back in the near future.
Kind Regards,
Hardik Rindani
Guest Services Manager
Good evening , Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to see you enjoyed your experience with us. We hope to have a pleasure of welcoming you back in the near future. Kind Regards, Zelaikha RahimiGuest Services Manager
Greetings,
Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to see you enjoyed your experience with us. We hope to have a pleasure of welcoming you back in the near future.
Kind Regards,
Hardik Rindani
Guest Services Manager
Convenient location across the street from the airport train UP.
Verified traveller
Stayed 1 night in Feb 2020
Response from zelaikha on 4 Mar 2020
Good evening
Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards
Zelaikha Rahimi
Guest services manager
It was within walking distance to the ScotiaBank arena.
Erica
Stayed 3 nights in Feb 2020
Response from Michael Kashan on 2 Mar 2020
Good Afternoon,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
8/10 Good
Verified traveller
2 Mar 2020
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Feb 2020
Response from Michael Kashan on 2 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Very clean. Great location. A little small but it’s all we needed. It was perfect
Trina
Stayed 1 night in Feb 2020
Response from Michael Kashan on 2 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
8/10 Good
K
1 Mar 2020
Liked: Cleanliness
Room beside the staff room. Was noisy during the night
K
Stayed 1 night in Feb 2020
Response from Michael Kashan on 2 Mar 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good Afternoon,
Thank you so much for choosing The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good Morning,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Location is great only wish they had a fridge in the room.......
Verified traveller
Stayed 1 night in Feb 2020
Response from Michael Kashan on 28 Feb 2020
Good Morning,
Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good day
Thank you for staying with The Strathcona Hotel during your recent visit to Toronto. Thank you for rating us .
Regards,
Zelaikha Rahimi
Guest Services Manager
The location,amenities that were close by,very convenient location.
Verified traveller
Stayed 1 night in Feb 2020
Response from zelaikha Rahimi on 26 Feb 2020
Good afternoon,
Thank you so much for staying with us at The Strathcona Hotel while in Toronto. I'm so happy to see you enjoyed your experience with us. We hope to have a pleasure of welcoming you back in the near future.
Kind Regards,
Zelaikha Rahimi
Guest Services Manager
Excellent location and easy to walk from Union Station.
Staff was very friendly and helpful.
Room was very small and felt a little claustrophobic. But we didn’t spend much time there, so it was okay.
WiFi worked great for video calls and doing a little work.
I would stay here again.
Melissa
Stayed 1 night in Feb 2020
Response from Michael Kashan on 24 Feb 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Good Morning,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
Excellent price. Great location. Staff were friendly and professional. Room was very clean. Bed comfy.
Verified traveller
Stayed 2 nights in Feb 2020
Response from Michael Kashan on 24 Feb 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager
The property has been recently renovated. Which is nice however the rooms are extremely small. I've never experienced a room which is so small and we did not book the smallest size room. (smart king category room) the room was clean and bed fairly comfortable. The hot water was lacking. At 3 in the afternoon o had a like warm shower and at 11 am the after was warm but that's about it. We also found the "valet" service to be extremely annoying . It is $25/day to self park at the lot next door. Not $25 for 24 hours like the front desk told me when I called ahead to confirm. It is $25 for 7am-7pm an addition overnight fee AND they begin charging you again at 7am the next morning so you will spend close to $60 to park your own car for one day. So we had no choice but to use the valet. (He takes a 2 bojr lunch break so you can not have your car parked or pick it up between 12-2) there is only one valet who parks your car in a lot off site then walks back to the hot so it takes about 30 minutes to get or park a car be prepared to wait for those in an hour privledges if you plan to use them.
Verified traveller
Stayed 1 night in Feb 2020
Response from Michael Kashan on 24 Feb 2020
Good Morning,
Thank you so much for choosing The Strathcona Hotel while staying in Toronto. I'm so happy to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future.
Kind Regards,
Michael Kashan
Guest Service Manager