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Reviews of Ueno Terminal Hotel

3.5 out of 5
Ueno Terminal Hotel
2-21-10 Higashi Ueno, Taito-ku, Tokyo, Tokyo-to

Reviews

7.4

Good

Rating 10 - Excellent. 99 out of 641 reviews" "
Rating 8 - Good. 275 out of 641 reviews" "
Rating 6 - Okay. 204 out of 641 reviews" "
Rating 4 - Poor. 41 out of 641 reviews" "
Rating 2 - Terrible. 22 out of 641 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so understanding and amazing.
Stayed 3 nights in Mar 2024

6/10 Okay

Thanh Son

Stayed 1 night in Nov 2023

6/10 Okay

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Convenient, close to Ueno train station and Ueno park. Decor is outdated.
Stayed 1 night in Jul 2023

8/10 Good

Uwe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2023

4/10 Poor

qwertyui

Disliked: Amenities, property conditions & facilities
stinky smoking rooms and corridor. bad ventilation. bad soundproof.
Stayed 5 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Nutapon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely staff, clean nice rooms and comfortable beds.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ueno station. Easy access. Great Japanese breakfast.
Stayed 2 nights in Aug 2019

8/10 Good

Ingrid-Kristine

Liked: Cleanliness, staff & service
Disliked: Room comfort
Was just her because I forgot my keys in my home country, it served it’s purpose for the price I think.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located close to Ueno train. The staff were friendly. The room was reasonably clean, although the carpet was a bit tired and stained. I think they should instal new carpet in the rooms, maybe like the carpet in the hallway. I also recommend they change the floral wallpaper in the rooms to freshen them up and make the walls look stylish (maybe not a floral pattern). They shoul also vacuum under the bed.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I chose the Japanese style breakfast that was so great. It made this hotel worth to stay. Location was what they described, walking distance from JR Ueno station.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service desk people were very helpful. The room was more than enough for the family of five. Breakfast was the best, taste good and healthy, and the staff in the restaurant was very friendly. The location is accessible to everything we needed, train, restaurant, convenient stores etc. I was really happy with my stay in this hotel and will be booking with them again in the future.
Stayed 3 nights in Apr 2019
Response from front ozawa on 16 May 2019
Thank you for stay our hotel. I'm glad for your stay too. We hope to meet you next time, Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Tetsuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It could be better if they have ramp slope at entrance.
Stayed 1 night in Mar 2019

6/10 Okay

yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is located to very near to the station, however, very difficult to find.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Steve

Very pleasant, clean, reasonably priced and convenient.
Stayed 2 nights in Aug 2018
Response from Front ozawa on 5 Sept 2018
Thank you for stay our hotel. we hope to meet you next time.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
By the Ueno station
nothing good except the location
Stayed 1 night in Jul 2018
Response from front ozawa on 5 Sept 2018
Thank you for stay our hotel. we hope to meet you next time.

6/10 Okay

Tim, Victoria

Liked: Cleanliness, staff & service
Reasonable hotel, good location
Very close to Ueno Station; quiet area, comfortable but small room. Good staff; quite a good hotel, overall.
Stayed 9 nights in Jun 2018
Response from Front Ozawa on 27 Jul 2018
Thank you for stay our hotel. We hope to meet you next time. Thank you.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018

10/10 Excellent

Yuew Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good receptionist with good breakfast
Stayed 1 night in Jun 2018
Response from Front Ozawa on 27 Jul 2018
Thank you for stay our hotel. We hope to meet you next time. Thank you.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely value for money
Typical room size for a single traveller, but desk was extremely small, even though they could have provided a bigger table. Not enough space to put my bag and lay out my makeup/toiletries. Walls were extremely thin and I was woken up every morning at 8 when the cleaners began housekeeping, even on the floor below. The lady staying next door had phonecalls every night and i could hear the majority of her conversations. Very cheap though, with comfortable bed, meticulous housekeeping and clear instructions in 3 or 4 languages. Front desk personnel spoke pretty good english and were very quick to respond to requests or calls. Totally value for money and I would stay again if I visit alone.
Stayed 4 nights in Apr 2018

8/10 Good

Andy, HKG

Liked: Staff & service, room comfort
Not all bad choice
The hotel is located near Iron station which is convenient to connect to the airport by the skyliner from Narita airport. It's close to the Iron station too. The room is a basic one but clean and enough for short stay. Breakfast is not good but if you just expect a contenital one it's OK. With its comparatively low price to the other hotel I think this is not a bad choice.
Stayed 1 night in Apr 2018

6/10 Okay

Joy Joy, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location but old room
Very conveniently located at Ueno Station (even have escalator when coming down and going up the bridge). Walking distance to various shopping areas and good restaurants. Reasonable price but room is very old. Smells mouldy and toilet ventilation is extremely loud. Cleanliness of room falls below my expectations (as a frequent traveller to Tokyo) Would not stay here again.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Not very clean, but ok. Price is quite reasonable.
Stayed 1 night in Jan 2018

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, near to the train/metro station
Very nice staff, helpIng me all the time of my stay. Is near to Ueno Station and metro, that helps a lot.
Stayed 4 nights in Jan 2018

8/10 Good

Pingping, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good place to visit JP. Easy to move in and move out.
Stayed 2 nights in Sep 2017

6/10 Okay

Jackie, Bangkok

Could be better
The main room light didn't work. Smaller room lights worked fine, so we had enough light in the room, though. When we arrived, the trash cans inside the room had not been emptied. I'm sorry about this hotel because the location is good (close to Ueno station) and the facilities are old but just fine. I think our stay could have been much better if the hotel took care of these little things properly.
Stayed 1 night in Aug 2017

10/10 Excellent

Ian, Columbia, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only part of my trip to go as planned
I had a 20 or so hour layover in Tokyo, and Ueno Terminal Hotel was in a good location to get to Akihabara, Asakusa, and Ueno. The staff at the front desk spoke English and check-in took barely a minute. The room may be small by American standards and I am a giant but I still had no trouble fitting in the room or the bed. Still, if you are thinking of sharing one of their smaller room, don't (unless you don't mind someone sleeping right on top of you). The toilets are far more advanced than anything I've seen in America. The shower/sink combo took a little figuring out but should be no trouble to anyone with basic problem solving skills. The wifi was plenty reliable enough. I did not visit the in-house restaurant/bar (as a general rule I do not), so I can't say anything about that. Likewise, I cannot comment on room service (which is offered) because I do not use room service if the hotel is within walking distance of a good convenience store (and Ueno Terminal Hotel right in the middle of plenty of them). The only issue I had was trying to find it without Google maps. This is not really their fault. They are on Google maps but I was coming out of China and my phone is still having trouble reconnecting to Google. Still, I found it in under half a hour, so if you have a traveler SIM or a Wifi anywhere app, you should be able to find it right away.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Bathroom was a bit smelly
Stayed 2 nights in Jun 2017

6/10 Okay

Evgeniy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Irwan

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

gus, melbourne, aus

Liked: Staff & service
Disliked: Property conditions & facilities
Great access to Ueno station, but not great hotel
Great location, foyer looks promising but my room (and the whole floor) was dated, in disrepair, smelly. Did not feel 100% safe, and could hear everything from the next room.

6/10 Okay

Knox, Sydney

Liked: Cleanliness, staff & service
Simple hotel near train station
Compact room with 2 beds and a tatami room with futons for the children. Clean but uninspiring location

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Location good, but would not stay there again
Restaurant downstairs stunk of cigarette smoke. We received free breakfast vouchers but didn't even want to go in as the smell wafting out into the lobby was bad. The room was ok but pretty tired, there were holes in the sheets. No Wifi. Lift didn't go all the way to the top floor (stopped 1 short). Very noisy from trains.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room with separate sleeping areas
We had to find a room at the last minute for three adults. This met our needs.

6/10 Okay

annita, H. Queensland, Australia

Disliked: Property conditions & facilities
Convenient location.
Room was clean and very large for a room in Tokyo. Very convenient location. Walking distance to Ueno train station and Ochimachi. Common areas in hotel need renovating. Staff were friendly and helpful.

8/10 Good

nonna, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff went out Hotel staff helpful
Hotel staff helped me with directions toget to post office ,Dining room staff have English menu. I found it a good hotel to a customise to a new culture,helpfulness

6/10 Okay

Chor Shan Joseph

8/10 Good

artdeconerd, Canberra

Liked: Cleanliness, staff & service
Within walking distance to Ueno station
Easy access to station, restaurant, shopping etc. Very handy to catch JR or Skyliner

6/10 Okay

Ixac, Singapore

Liked: Cleanliness, staff & service, room comfort
Stay at Ueno Terminal Hotel
I have stayed at the Ueno Terminal Hotel in the April 2016. I like the location which is very near to Ueno station and there are many eateries in the vicinity.

8/10 Good

Ray , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience
10-15 minutes walk from Ueno Keisei Station, the terminal station of the Skyliner from Narita Airport. 3 minutes walk to the metro subway and 5 mins,walk to the JR Ueno station. Many reasonably priced restaurants within 5 mind walk. The Japanese restaurant at the basement of the hotel serves Japanese set meals at ¥1,200 for lunch and dinner on weekends and public holidays. As it is a business hotel, basic items like night gown,disposable toothbrush, shaver, scrub, hair dryer and even a kettle are provided. Definitely a good choice.

6/10 Okay

Jill, Singapore

Disliked: Property conditions & facilities, room comfort
Moved after one night...
I moved because this was substandard even for two stars. The room was tiny, even by Tokyo standards and zero outlook from tiny window. No closet, just 3 hooks on wall, nowhere to put suitcase, no drawers, weird smell even tho non-smoking and the bathroom was a tiny raised cubicle like in a camper van. I'm a regular sized European person but still felt I had to back in and back out to use the toilet. Bed very low. Lots of corridor noise. The wifi was very odd with multiple wifi names and the staff seemed just as confused. On the plus side it was clean And the location was excellent with short walks to the park, the station and plent of eating places. Also great value breakfast in cafe downstairs. Just wasn't up to my expectations even for the cheap room rate. Went to stay in Shinjuku.

8/10 Good

Joe, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet clean affordable and great location.
Comfortable and clean . If you are looking for affordable and efficient this is your place. It's not the Ritz but it's quiet clean comfortable and affordable. The location. Is prime for sightseeing g as well. Excellent staff too.