Classic Room, 2 Single Beds (Top Floor)
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Reviews of The Strings by InterContinental Tokyo, an IHG Hotel

5 out of 5
The Strings by InterContinental Tokyo, an IHG Hotel
26-32/F Shinagawa East One Tower, 2-16-1 Konan, Tokyo, Tokyo-to

Reviews

9.2

Wonderful

Rating 10 - Excellent. 607 out of 894 reviews" "
Rating 8 - Good. 218 out of 894 reviews" "
Rating 6 - Okay. 43 out of 894 reviews" "
Rating 4 - Poor. 15 out of 894 reviews" "
Rating 2 - Terrible. 11 out of 894 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jon, Honolulu

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What is so unique about this property is the fact that it is very clean and upscale. What I don’t like about the property is the front desk staff. They seem always overworked and stressed. This percolates to the guests when they are greeted. The front desk seem rude although they may not be but they are always overworked and rushed. They speak English but you can’t understand them because of their accent.
Stayed 1 night in Mar 2024

10/10 Excellent

Beverly

Stayed 4 nights in Mar 2024

10/10 Excellent

Beverly

Stayed 3 nights in Mar 2024

10/10 Excellent

Lay Tin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are helpful and nice. The environment is quite and convenient access to train station .
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

riley

Stayed 5 nights in Dec 2023

8/10 Good

Vineet

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic modern hotel
Fantastic modern hotel, geat staff, easy atmosphere complemented by an excellent buffet breakfast. Not forgetting the panoramic city views.
Stayed 3 nights in Dec 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Fantastic experience. Everything from check in to check out was flawless and the room was wonderful. The location was good, the staff was excellent, the room condition was excellent as well as the hotel itself. Truly a wonderful facility.
Stayed 1 night in Dec 2023

10/10 Excellent

Leila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
LOVED IT
Stayed 5 nights in Dec 2023

10/10 Excellent

Kin Wang, Tai Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Kin Wang, Tai Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a sophisticated feel which is nice. The Rhythmos Bar & Melodia restaurant were excellent.
Stayed 3 nights in Nov 2023

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options in hotel was very limited
Stayed 3 nights in Nov 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic stay at the strings intercontinental Tokyo. Great value, great view, great service, and great dining / breakfast. Will be back the next time I am in Tokyo!
Stayed 4 nights in Oct 2023

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to recognize Ms. Tanaka at the reception desk for all her assistance with our stay and hotel bill.
Stayed 5 nights in Oct 2023

8/10 Good

Jon, Honolulu

Stayed 2 nights in Oct 2023

10/10 Excellent

YongNam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic spot and beautiful rooms.
Stayed 3 nights in Sep 2023

10/10 Excellent

E Chung Sze

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the surroundingd of the hotel. It's 5-7 mins walk from the Shinagawa station. There are 7-11, and coffee shops right on the ground floor of the hotel. There are also many more choices of dining options in the station. Since the hotel is on the yamanote line, we can ride the train anywhere within Tokyo. Room is spacious enough for a king size bed, one round table, and a lounger. We felt so comfortable in our room after a long day walk. The bed is heavenly. Staff are friendly and eager to help. We felt like coming home everyday during our trip.
Stayed 6 nights in Sep 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jihye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms Easy access
Stayed 3 nights in Sep 2023

10/10 Excellent

marc

Liked: Cleanliness, property conditions & facilities
Perfect hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
Conveniently located next to the train station, making it convenient to commute to and fro Haneda airport and access to the rest of the city. Check in process was efficient and fast. The receptionist was polite and friendly. The room feels modern and spacious, comfortable and clean, has a good view too.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities
Big room size
Stayed 3 nights in Aug 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central, clean and welcoming
The room was modern and clean. The were super friendly and accommodating. Recommend this hotel for location; very accessible for main train line and shops/eateries.
Stayed 3 nights in Aug 2023

10/10 Excellent

Leong Fong Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient
Stayed 2 nights in Jul 2023

10/10 Excellent

Leong Fong Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient
Stayed 4 nights in Jul 2023

10/10 Excellent

Leong Fong Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient
Stayed 14 nights in Jun 2023

10/10 Excellent

Charmaine

Travelled with family
Liked: Amenities
Customer service Cleanliness Comfort of facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return and recommend to others
Stayed 3 nights in Aug 2023
Response from The Strings by InterContinental Tokyo on 16 Aug 2023
Dear Michelle san,Thank you very much for your recent stay with us.We are looking forward to wecoming you again.Best regards,

8/10 Good

josephine lc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

B

Stayed 4 nights in Jul 2023

10/10 Excellent

Tanny

Liked: Cleanliness, staff & service, property conditions & facilities
Super easy to walk to from Shinagawa train station. Lots of local options to eat with the low prices to match at the ramen and udon shops. Sushi too. McDonald’s also. 7-11 and Lawson stores too for late night drinks and food.
Stayed 4 nights in Jul 2023
Response from Manager on 6 Aug 2023
Dear Tanny san,Thank you very much for your recent stay with us.We really appreciate your feedback of your staying.It was truly a pleasure to have you as our guest and we hope you visit us again in the future.Sincerely yours,The Strings By InterContinental Tokyo

10/10 Excellent

Hanako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Great place. Would definitely stay here again!
Stayed 1 night in Jul 2023

10/10 Excellent

NG

Stayed 4 nights in Jun 2023

10/10 Excellent

John Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. They let us borrow umbrellas for the entirety of our visit. Beds where the most comfiest I've ever slept in and the view was amazing from the 36th floor. Location is surrounded by places to see and eat and only less than 10 minutes away to the train station.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location
Stayed 4 nights in May 2023

4/10 Poor

Jesus

Stayed 1 night in May 2023

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to base yourself
Stayed 4 nights in May 2023

10/10 Excellent

CHUN

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We used two rooms during this week. My wife and I stayed in the standard room. It was spacious, in my opinion, by Tokyo standard. My daughter's family with a baby girl stayed in a larger one. The room is more impressive with a super king size bed. There was still a lot space left even after adding a crib. The location was the key factor as it is so near the Shinagawa Station as we planned only using public transport the week we stayed in Tokyo. This is a 5-star luxury even though it is not a huge hotel. It is quiet and super clean. Unfortunately we were not able to try their restaurants because we were always busy in town. There was a time when they delivered the tea bags which were different from what I requested. After I mentioning the issue to the front desk, the young lady receptionist followed by a room maid came up to apologize. I was impressed by their follow-up service, reflecting their high quality Japanese culture. We really enjoyed staying at this hotel.
Stayed 6 nights in Apr 2023
Response from HS on 1 May 2023
Dear Chun san,Thank you very much for your recent stay with us. We really appreciate for feeding back to us about your stay. We are relieved to hear that your stay at the hotel was generally pleasant.If you have the opportunity to visit to Tokyo again, we look forward to welcoming you back to the Strings by InterContinental Tokyo.Best regards,Guest Experience ManagerThe Strings by InterContinental Tokyo

10/10 Excellent

EuJin

Stayed 5 nights in Apr 2023

10/10 Excellent

Thomas, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who will do anything to satisfy you.
Stayed 8 nights in Apr 2023

10/10 Excellent

Inderpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Randall

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a good location next to the Shinagawa station. The property is older with limited amenities but rooms are good size. My main concern was the lack of good English communications of front desk staff making it difficult to get accurate information. Don’t think this property lived up to a Five Star reputation and room rates were too high for the poor quality of staff knowledge.
Stayed 7 nights in Apr 2023

10/10 Excellent

Nada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice and the staff was extremely kind. It’s conveniently located next to the Shinagawa train station so all areas of Tokyo were easily reachable. I would stay here again for sure.
Stayed 5 nights in Mar 2023

10/10 Excellent

Cami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to everything - shopping and dining, and the JR Line. The service was very good, from the time we checked in until checkout (assistance with luggage, accommodating a late checkout, calling taxi service). We had afternoon tea in the lounge while waiting for our flight and it was excellent.
Stayed 1 night in Mar 2023