Desk, free WiFi, bed sheets

Reviews of Sotetsu Fresa Inn Tokyo Kyobashi

3 out of 5
Sotetsu Fresa Inn Tokyo Kyobashi
2-11-1 Kyobashi, Chuo-ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 409 out of 1014 reviews" "
Rating 8 - Good. 401 out of 1014 reviews" "
Rating 6 - Okay. 143 out of 1014 reviews" "
Rating 4 - Poor. 39 out of 1014 reviews" "
Rating 2 - Terrible. 22 out of 1014 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Thao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom may need an update.
Stayed 5 nights in Mar 2024

10/10 Excellent

Noelle Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Crystal

Travelled with family
Liked: Amenities
Room was very small
Stayed 3 nights in Mar 2024
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 23 Mar 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.We are very sorry to hear that you were not able to enjoy a comfortable stay in your room.Although the number of twin rooms and connecting rooms is limited compared to regular rooms, please consider staying with us again.We will continue to strive to further improve our services.We look forward to your next visit.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 23 Mar 2024
Thank you for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.We would also like to thank you for choosing our hotel out of many hotels.All of our staff will continue to work hard to make our customers happy, so we look forward to your continued support.All the staff are looking forward to your next stay.

10/10 Excellent

Gomathi, Canton

Liked: Cleanliness, amenities
Clean and friendly staff.
Stayed 4 nights in Feb 2024
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 23 Mar 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.We would also like to thank you for your compliments regarding the response of our staff. We will continue to provide services while valuing customer feedback.Thank you for taking the time out of your busy schedule to write a review.We look forward to serving you again.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did love everything from the Sotetsu Fresa Inn Tokyo Kyobashi, although the breakfast shouldn't be charged as a client, we are already paying alot of money for staying there.
Stayed 9 nights in Feb 2024
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 23 Mar 2024
Thank you for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.We would also like to thank you for choosing our hotel out of many hotels.Free breakfast service is not available as the breakfast management company is different.All of our staff will continue to work hard to make our customers happy, so we look forward to your continued support.All the staff are looking forward to your next stay.

10/10 Excellent

Wai Yee Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very nice to help me complete the form to send my luggages via courier compared to another hotel. They also helped to contact the next hotel to verify and inform them about the sending of luggages. The hotel also provides amenities such as cleansing oil, foam, lotion, moisturiser, sunblock, hair treatment etc for our stay. Though the room is small which is pretty standard in Japan, the location is very good since it is walking distance to Tokyo station. It is also near to metro. I will consider this hotel again if I am coming to Tokyo again.
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 23 Mar 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.We are very happy to receive your compliments regarding the hotel's staff, facilities, and location.Also, thank you for choosing our hotel out of many hotels.All of our staff will continue to strive to please our customers, so we appreciate your continued support.All the staff are looking forward to your next stay.

10/10 Excellent

Isoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to subway station. Only 1 train from Haneda airport. Tokyo station was 10 min walk. Room was spacious enough to open large suitcase.
Stayed 1 night in Feb 2024
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 27 Feb 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.I am very happy to hear that you were satisfied with your stay.Please be sure to use our hotel again when you come to Tokyo.All the staff are looking forward to seeing you.

10/10 Excellent

Kristelle

Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to tokyo station. Provides alot of amenities (toiletries, laundry, etc)
Stayed 7 nights in Feb 2024
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 27 Feb 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.Thank you for your review.The nearest station, Takaracho Station, is also a stop for direct trains from Narita Airport and Haneda Airport.This hotel is in a convenient location.We look forward to seeing you again.

8/10 Good

Melody

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There were some stains that were overlooked. But overall the staff were very nice and the stay otherwise was pleasant.
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.We are very happy to receive your compliments towards our staff.Our hotel is conveniently located a 7-minute walk from the Yaesu South Exit of Tokyo Station, and a 2-minute walk from Takaracho Station on the Asakusa Line and Kyobashi Station on the Ginza Line.However, we apologize for the lack of cleaning in your room. We will share this with the cleaning staff and do our best to prevent this from happening again.All the staff are looking forward to using your service again.

10/10 Excellent

Hongwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. The location is near Ginza and two subway stations which is very convenient. The staff was very friendly. Highly recommended.
Stayed 5 nights in Dec 2023
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.We are very happy to receive your compliments.Our hotel is conveniently located a 7-minute walk from the Yaesu South Exit of Tokyo Station, and a 2-minute walk from Takaracho Station on the Asakusa Line and Kyobashi Station on the Ginza Line.We hope you will use our service when you are in the area.All the staff are looking forward to using your service again.

10/10 Excellent

KAM WING OLIVER

Stayed 1 night in Jan 2024
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.Thank you once again for taking the time out of your busy schedule to write a review.We will continue to strive to receive even higher evaluations.I look forward to meeting again.

10/10 Excellent

Hafezullah Amin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favourite location and centralize to go all around Tokyo.
Stayed 13 nights in Dec 2023
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.Our hotel is conveniently located, a 7-minute walk from the Yaesu South Exit of Tokyo Station, and a 2-minute walk from Takaracho Station on the Asakusa Line and Kyobashi Station on the Ginza Line.We would appreciate it if you could use it if you are in the area.All the staff are looking forward to using your service again.

6/10 Okay

Hiroyuki

Stayed 1 night in Dec 2023
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
この度は相鉄フレッサイン 東京京橋にご宿泊いただきまして誠にありがとうございます。お忙しい中、貴重なお時間を割いてレビューをしていただきまして、重ねて御礼申し上げます。今後もより高い評価をいただけるよう努力してまいります。またお会いできるのを楽しみにしています。Thank you for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.Our hotel is conveniently located, a 7-minute walk from the Yaesu South Exit of Tokyo Station, and a 2-minute walk from Takaracho Station on the Asakusa Line and Kyobashi Station on the Ginza Line.We would appreciate it if you could use it if you are in the area.All the staff are looking forward to using your service again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.We are very happy to receive the highest evaluation.We are not satisfied with this and will continue to strive to receive the highest evaluation.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you for staying at Sotetsu Pressa Tokyo Kyobashi.Thank you for your highest rating.We will continue to strive to receive the same highest evaluation in the future.We look forward to seeing you again.

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.Thank you once again for taking the time out of your busy schedule to write a review.We will continue to strive to receive even higher evaluations.I look forward to meeting again.

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Kar Cheong, Edwin

Travelled with family
Liked: Staff & service
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.Thank you once again for taking the time out of your busy schedule to write a review.We will continue to strive to receive even higher evaluations.I look forward to meeting again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Room is very clean and the staff is accommodating and willing to help and the place near mrt.
Stayed 4 nights in Dec 2023

8/10 Good

ERIK B

Liked: Staff & service, property conditions & facilities
Olor en el baño
Muy bien el hotel y el servicio con el staff. El único problema es que al estar un par de horas en el cuarto nos dimos cuenta que no se apagaba el extractor del aire. No había de dónde apagarlo y nos dimos cuenta hasta el día siguiente que es por qué olía mal ( creo que tenían un problema de caño) no sobre la limpieza del cuarto, más bien algo técnico.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dhaulet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicole was awesome, nice and very helpful since the day we checked in, until the day we checked out.
Stayed 5 nights in Nov 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! 10 min walk to Tokyo station and even closer to subway lines.
Stayed 5 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel os super clean. Close to Tokyo station and 2 blocks to train A. The A train takes you to Narita hotel for around 1500 yens .
Stayed 4 nights in Nov 2023

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying at this hotel for 2 nights. Walking distance from Tokyo station and Ginza. Staff speaks english and was very helpful with transporting luggage to next hotel. Room size is comparable with other hotels in Tokyo and found no issues with cleanliness. Will recommend this hotel and will stay again in the future.
Response from Sotetsu Fresa Inn Tokyo Kyobashi on 18 Feb 2024
Thank you for staying at Sotetsu Fresa Inn Tokyo-Kyobashi.I am very happy to receive your compliments.Our hotel is conveniently located, a 7-minute walk from the Yaesu South Exit of Tokyo Station, and a 2-minute walk from Takaracho Station on the Asakusa Line and Kyobashi Station on the Ginza Line.All the staff are looking forward to using your service again.

8/10 Good

Kwong Ying Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent. But the restaurant closed and no breakfast offered.
Stayed 2 nights in Nov 2023

8/10 Good

Oi Ting

Stayed 2 nights in Nov 2023

8/10 Good

Janice

Stayed 7 nights in Nov 2023

10/10 Excellent

Sylvia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locarion, with walking distance to Tokyo station. Staff was amazing. Rooms are very small but enough big for me.
Stayed 5 nights in Nov 2023

6/10 Okay

David

Travelled with family
Liked: Staff & service
Very convenient location, nice helpful staff. Room is a bit dated and cleanliness is average.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Diane

Stayed 1 night in Nov 2023

4/10 Poor

Grace

Disliked: Cleanliness, amenities, property conditions & facilities
Check in was slow. Room looked tired and not clean. Mildew around the tub. Toilet had foul smell. Air conditioning unit very noisy.
Stayed 1 night in Nov 2023

10/10 Excellent

WEI YANG AARON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff. Rooms are small but liveable. Excellent value.
Stayed 8 nights in Oct 2023

8/10 Good

Keiji

Liked: Cleanliness, staff & service, property conditions & facilities
Not so bad but not great.
It hard to found entrance of the hotel, it look like some apartments entrance. Location of the hotel are not so bad in busy place near the Tokyo station.
Stayed 2 nights in Nov 2023

6/10 Okay

hiroshi

Stayed 1 night in Oct 2023

8/10 Good

Man Kai

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Priscilla

Stayed 1 night in Oct 2023

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walkable to Tokyo station
Great location (near Tokyo station), very clean and small but comfy room. Only gripe was the nylon sheets.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gentleman at check-in counter was very friendly and polite. The hotel location is very convenient, the price got higher than before, but a room was clean and comfortable. It's just their evening-night shift staff are much nicer than morning shift staff. I love this hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Len

Liked: Cleanliness, staff & service
Typical business hotel but conveniently located next to a Metro station (Takaracho) and not too far from Tokyo Station. Easy to get to/from Haneda Airport. Check-in/out process was simple. Room is small and can hear neighbors through the shared door. Also, the wifi cutout late at night but was back on in the morning.
Stayed 1 night in Oct 2023

8/10 Good

MEGUMI, San Diego

Stayed 1 night in Oct 2023

8/10 Good

Ellie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good little property, with great general facilities and staff! Amazing transport links and lots of great food in the area. Room was small but good for what you pay for. Toilet noisy when in preparation mode when you sit down also, not ideal if staying as a pair. Air vents were dirty but overall cleanliness was okay. Slept well but mattress was ripped at the bottom edge? Didnt effect sleep and was covered by the bedding. Good budget hotel in Tokyo with awesome links and has everything you need for a comfortable stay
Stayed 9 nights in Oct 2023

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property

10/10 Excellent

Judie

Stayed 1 night in Sep 2023

6/10 Okay

Qun

Liked: Cleanliness
Disliked: Property conditions & facilities
Convenient location, extremely small room, very limited service except a reception for check in and out.
Stayed 3 nights in Oct 2023

8/10 Good

Ee Geok Stella

Travelled with partner
Liked: Staff & service
The property is a little old, hence there’s a musty smell each time I open the door of the room. But overall it’s a good budget hotel.
Stayed 3 nights in Sep 2023

8/10 Good

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2023

10/10 Excellent

Rajeevkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Nicw
Stayed 4 nights in Oct 2023

6/10 Okay

Wynne

Liked: Staff & service
Stayed 1 night in Oct 2023