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Reviews of Shinjuku Washington Hotel Main

3.5 out of 5
Shinjuku Washington Hotel Main
3-2-9 Nishishinjuku, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

8.0

Very good

Rating 10 - Excellent. 572 out of 1553 reviews" "
Rating 8 - Good. 537 out of 1553 reviews" "
Rating 6 - Okay. 253 out of 1553 reviews" "
Rating 4 - Poor. 126 out of 1553 reviews" "
Rating 2 - Terrible. 65 out of 1553 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Rachel Ngang Wei

Liked: Amenities
Disliked: Cleanliness
I like that there is airport transfer from/to the airport directly to the hotel. Hotel is around 15mins walk from the Shinjuku JR station. This hotel is 'going green' hence they explicitly stated that there would not be any room cleaning (change of sheets, vacuum, bathroom cleaning) if you stay less than 3 days, however towels could be changed, if opted for. If you stay more than 3 days, the cleaning would happen every 3 days. I stayed for 8 days however I noted that there was no cleaning done even after 3 days passed (stains on my sheets from the beginning of my stay were still there on the 4th day of my stay). I called up the reception and told them that, and then that was the only time cleaning was done...however it was very badly done. After the so-called 'cleaning', hair was still found in the bathroom/bathtub, floor still has some stuff stuck onto them, and also, the cleaner has used my disposable slippers to put under the humidifier provided in the room, and they did not replace those slippers. I don't think the cleaning staff are properly trained, hence some training would be good. Room size was pretty small (I had a single room with a double bed). I couldn't even open my luggage fully. Table was small and also, the cleaner when pushing back the table, also pushed my stuff onto the floor and left it there. Don't think that was very professional.
Stayed 7 nights in Mar 2024

4/10 Poor

Grace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at 23rd floor, it's super hot in the room! There is no control in the room temperature , you cannot open the window. It's very uncomfortable
Stayed 3 nights in Mar 2024

10/10 Excellent

kwok fai

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again.
Stayed 7 nights in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and so many on site amenities like Lawsons, Zhaou fishing restaurant and washing machines.
Stayed 4 nights in Mar 2024

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpfull
Stayed 2 nights in Mar 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
The hotel seems to specialize in tour groups so there are usually long lines at check-in and check-out, elevators and breakfast, but the staff handle this efficiently and wait times are usually less than ten minutes. The bedrooms are small but well-designed to maximize space…the carpets should be replaced however, they’re worn and dirty. The bathrooms are the familiar modular Japanese design and although small, work very well. There are two breakfast restaurants, on 3rd floor and the 25th, which has great views over Tokyo if you’re able to nab seats along the panoramic windows. But both restaurants close after breakfast so they’re not available for lunch or dinner and there’s not even a bar within the hotel. However, at basement level there’s a convenience store, a fun “fishing” restaurant where you can catch your own meal and a coffee shop. There’s also an underground passageway to Shinjuku Station that’s really great if it’s raining or snowing. Overall a good experience but it’s not a suitable hotel if you want to meet clients for a drink or a meal and it’s not a great place for a romantic weekend.
Stayed 1 night in Mar 2024

8/10 Good

Jeannie, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Food, traffic, shopping, etc
Stayed 2 nights in Mar 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay at this hotel again in Shinjuku

6/10 Okay

Eri

Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer, Woodland Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Super helpful staff.
Stayed 8 nights in Mar 2024

10/10 Excellent

Hiram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 2 nights in Mar 2024

8/10 Good

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was ok but tight for 3 of us There was no business centre open ever and no lounge where I could go work when roommates were asleep Staff wouldn't let me use power in the reception area to keep my phone/laptop charged so I had to go find a 24hr cafe in the pouring rain to do a zoom meeting
Stayed 3 nights in Mar 2024

8/10 Good

Tomio

Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Washington is a big, busy hotel but the staff are very good and will make you feel welcome - the rooms are smallish but comfortable, with hairdryer, hot water jug, fridge and a desk. There are many dining options all around but on a basement level there’s a seafood restaurant where you can catch your own meal with a fishing rod ! Ten minute walk to Shinjuku station which is a major transportation hub and there’s a shuttle bus to the airport…really good accommodation option for Tokyo.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Stayed 6 nights in Feb 2024

10/10 Excellent

Daisy

Stayed 5 nights in Feb 2024

6/10 Okay

Yansheng, Sunnyvale

Disliked: Property conditions & facilities
The room is too small even for a single person
Stayed 3 nights in Feb 2024

8/10 Good

John

Stayed 2 nights in Feb 2024

10/10 Excellent

Andrea

Stayed 2 nights in Feb 2024

10/10 Excellent

Loren, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tochomae station is closer to Shinjuku Washington hotel. Tochomae is less crowded and less complex compared to Shinjuku station. There is a shorter under passage to Tochomae. Compare this to the tunnel connecting Shinjuku Washington to Shinjuku station which is farther away. Shinjuku Washington hotel has several restaurants on property.
Stayed 7 nights in Feb 2024

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Shinjuku Washington Hotel was a great stay, friendly and helpful staff, great location, great dining options, and walkable to mostly everywhere you would want to go to in Shinjuku. My only complaint from the hotel is that they turn off the air conditioner at night and you can not turn it on because it is controlled by the hotel. Sleeping at night with no air conditioner made it very uncomfortable resulting in some not so good sleepless nights. because the rooms are very small not having air circulating made it very muggy and uncomfortable. Wish they allowed the air conditioner to work because if it did then my stay would def have been a 4-5 star. But having this issue made it for a very unpleasant night.
Stayed 7 nights in Jan 2024

8/10 Good

Edna de

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I don’t like is that rooms are really tiny!
Stayed 6 nights in Feb 2024

10/10 Excellent

Alan, Kaneohe

Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Stayed 2 nights in Feb 2024

8/10 Good

MEOW GEOK

Liked: Cleanliness
Do not allow early check in even though I’m willing to pay for a fee
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay - room a little cluttered with heater and dehumidifier else all good
Stayed 2 nights in Feb 2024

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel overall. My only “complaint” if you would call it is the layout of the room. It’s quite small and there is a rather large table/chair by the bed. I think it would be awesome if they could do a folding table or sliding table instead and have the chair possibly be a folding chair or something for there to be more available space in the room. But it’s not a big deal
Stayed 14 nights in Jan 2024

6/10 Okay

Mary Dawn

Stayed 4 nights in Feb 2024

10/10 Excellent

JIWEN

Stayed 6 nights in Feb 2024

4/10 Poor

Nareerud

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room is very small for 3 persons. Carpet has lot of dust. What we really hated was room can not adjust temperature. Building has central heat which was too hot in room and no window can be opened. We need to ask for more fan. There was cigarette smoke from next room came in ours. Bathroom and coffee table way too small. With this price it was dissatisfied. Staff barely speak English. Amenities were great. Quality of bedding was good. We moved to another hotel “Knot” next block was way better and bit cheaper.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tatsuaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Misako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is super convenient. We can walk to Shinjuku station through the underpass without getting wet in the rain. There are some restaurants that opens early morning in the underpass of the station.
Stayed 1 night in Feb 2024

8/10 Good

Misako

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and very helpful
Stayed 3 nights in Jan 2024

10/10 Excellent

Shiraz, Carrollton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 5 nights in Jan 2024

8/10 Good

Natasha

Travelled with family and small children
Liked: Amenities
good service
Stayed 10 nights in Jan 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024

8/10 Good

michael

Liked: Staff & service
Good value. Small rooms; windows are weirdly tiny. I enjoyed my stay, especially in terms of $$ value.
Stayed 4 nights in Jan 2024

6/10 Okay

Tyler

Stayed 2 nights in Jan 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and bed is quite comfortable and big. Staffs are very attentive. Only thing is the room heater is auto we can't adjust ourselves.
Stayed 5 nights in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Lynda

Travelled with family
Small room but good for a quick visit
Stayed 1 night in Jan 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here from California. Great and friendly staff and service! I will definitely have this be my go to hotel whenever I visit Japan
Stayed 5 nights in Jan 2024

8/10 Good

Maria Jennepher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and value for money.
Stayed 1 night in Dec 2023

8/10 Good

Maria Jennepher

Liked: Cleanliness, staff & service, property conditions & facilities
Good location accessable to all
Stayed 1 night in Dec 2023

8/10 Good

Maria Jennepher

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and accesable to all.
Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024

8/10 Good

Kc Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024