View from property

Reviews of Grand Prince Hotel Takanawa

4 out of 5
Grand Prince Hotel Takanawa
3-13-1 Takanawa Minato, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1021 reviews" "
Rating 8 - Good. 305 out of 1021 reviews" "
Rating 6 - Okay. 68 out of 1021 reviews" "
Rating 4 - Poor. 36 out of 1021 reviews" "
Rating 2 - Terrible. 14 out of 1021 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Angelina

Travelled with family
Liked: Staff & service
The stay was nice, but overstimulating if you want to relax. There are many properties connected, and it’s a bit confusing. The staff members are fine, but I would not consider them friendly. It is a good spot if you’re on business but maybe not for vacation.
Stayed 2 nights in Mar 2024

10/10 Excellent

vipin

Liked: Property conditions & facilities
A nice place with friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good size room
Stayed 1 night in Mar 2024

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
The Japanese Garden makes for a lovely evening stroll.
Stayed 1 night in Mar 2024

4/10 Poor

MICHAEL

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were good and the property was clean but it is DATED. For spending almost 600 USD and booking a suite, we would have expected more. The restaurants on-site close early so if you want to get food, check in at 1500. Not the greatest overall.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Prince Takanawa was a great pick for a first time visit to Tokyo. The hotel itself is great, and the area around it is fairly residential, but offers some amazing restaurants like Danta. A five minute walk to Shinagawa station means you have access to the entire city, and if you’re feeling adventurous are only an hour long walk to Shibuya, Harajuku and Tokyo proper.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and super helpful from day one. Even if you need to get a taxi, the ladies were there to even run to wave for taxi to see them. Will stay there again, clean and odorless.
Stayed 2 nights in Mar 2024

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great, I would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and luxurious property. Great views. Friendly and polite staff. Generous with the in-room amenities. Offers in room massages that was fantastic after a long day exploring Tokyo.
Stayed 3 nights in Mar 2024

8/10 Good

Katsue

Liked: Staff & service
Service was excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

Sangeeta, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, lit up at night.
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location 15 minutes walk to Takanawadai station or Shinagawa station. Beautiful Gardens with Fish Pond, very helpful staff, would come again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Korbin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Jan 2024

8/10 Good

Orlando, Miami Lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the room was a little old/ragged, nothing major but still felt like it should be better for a 4 star hotel.
Stayed 1 night in Feb 2024

8/10 Good

jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Excellent view of the city. Very helpful staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Stayed 4 nights in Feb 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was absolutely wonderful and the staff was incredibly helpful as well. I would NOT recommend the in room massage service as it was the worst massage I’ve ever received. Lots of poking in areas that was not actually a muscle. If you avoid the massage everything is great! I shipped my heavy luggage to my next hotel that was far away. Just keep in mind it takes a day to get to the destination.
Stayed 4 nights in Feb 2024

10/10 Excellent

Donald, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Paul.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredible with their assistance in achieving my best Tokyo experience. They helped me with all my questions in regards to transportation and dining.
Stayed 3 nights in Feb 2024

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Marissa

Liked: Amenities
It's very clean and hommy.... I would love to stay here again in our next visit.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kumiko

Stayed 1 night in Jan 2024

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tetsu

Liked: Cleanliness

10/10 Excellent

Shizuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens
Stayed 1 night in Dec 2023

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby was nice with a beautiful courtyard. The staff were very helpful as well. Unfortunately, it was difficult sleeping due to a lot of noise coming from outside of the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles, Cincinnati

Stayed 1 night in Dec 2023

10/10 Excellent

Masato, Scarsdale

Stayed 1 night in Dec 2023

8/10 Good

Ebony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but good hotel. Location limiting
The hotel and service were great. The location of this Grand Prince hotel is close to a somewhat central train station (Shinagawa) with access to the Shinkansen. However, this hotel is on top of a hill which is not convenient to walk up multiple times a day. They do offer a shuttle service that runs every 20 minutes. You also have to walk through the other Grand Prince Shin Takanawa to get to it.
Stayed 5 nights in Dec 2023

10/10 Excellent

SANG SOO, Torrance

Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family and small children
Big and safe property
Stayed 3 nights in Dec 2023

10/10 Excellent

Nakia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service great customer service
Stayed 4 nights in Dec 2023

2/10 Terrible

Summer

Stayed 4 nights in Dec 2023

10/10 Excellent

Esra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Esra

Stayed 2 nights in Dec 2023

10/10 Excellent

Alexandra, Gaithersburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with beautiful garden and dining options. The beds are large, especially when compared to other hotels in Japan. Very close to the subway station and lots of food options nearby, both on the property and near the subway. It is on steep hill but we didn’t mind the walk, especially because there is a beautiful garden you can walk through. The staff was very kind and helpful. Overall we enjoyed our stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Igor

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the feel of the hotel and the area.

10/10 Excellent

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and great room!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great 3 hotels
Very comfortable place. Access between 3hotels are great!
Stayed 1 night in Dec 2023

6/10 Okay

Melvyn, San Diego

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Checked in at 10:30pm after a long day flying from Singapore and the desk staff was less than friendly. The dining manager was equally as abrupt, rather flatly telling my wife that breakfast was not included with an underlying feeling we went cheap. Our overall reception in most Japan hotels was over the top cordial which we expected. This hotel was a distinct exception. Other staff,i.e. waiters, bell, etc were properly delightful. Someone needs to educate the more senior staff that they are in the "hospitality" business.
Stayed 2 nights in Dec 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 2 nights in Oct 2023

10/10 Excellent

david, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds, charmingly retro rooms. Bring adapter as no USB charging.
Stayed 2 nights in Nov 2023

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are not just dated but in poor condition. Common area like lobby, the garden simply stunning. Uphill walk not conducive to luggages.
Stayed 5 nights in Nov 2023