Front of property - evening/night

Reviews of E Hotel Higashi Shinjuku

3 out of 5
E Hotel Higashi Shinjuku
2-3-15 Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

8.0

Very good

Rating 10 - Excellent. 311 out of 1010 reviews" "
Rating 8 - Good. 428 out of 1010 reviews" "
Rating 6 - Okay. 177 out of 1010 reviews" "
Rating 4 - Poor. 52 out of 1010 reviews" "
Rating 2 - Terrible. 42 out of 1010 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto Mateo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great stay. it’s a small room but complete
Stayed 4 nights in Mar 2024

8/10 Good

Kayo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
部屋がものすごく小さくてびっくりしましたが、東新宿駅の階段を出てすぐだったので、とても便利でした。
Stayed 1 night in Mar 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Jacob

Liked: Staff & service, amenities, property conditions & facilities
The double (single use) room that I had was tiny-- I barely had room to open one of my suitcases on the floor. Underneath the bed and behind the desk looked like they've never been cleaned, but the actual top of both were comfortably clean when I checked in. The bathroom came with liquid bath soap and shampoo, which was great, although the dispensers had them caked onto the bottom, which was kind of gross. The bidet remote's chain was broken, but it worked fine. The area in Shinjuku (and near Kabukicho) has sirens and accompanying loudspeaker announcements until 2 or 3 in the morning some days of the week, and the room was not soundproof from the outdoors. On the other hand, I didn't have any issues with noise from neighboring rooms in the same building. The internet worked well. Guests (who aren't signed up for the room) aren't technically allowed, but the staff didn't seem to enforce it strictly, despite the signage. There's no non-emergency staircase, so you'll have to wait for the elevator every time you come or go. I'd recommend this place if you're on a budget and you want convenient access to Tokyo.
Stayed 7 nights in Mar 2024

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the triple room for 8 nights. It can easily accommodate 4 persons. Hair brush cotton buds razor provided at Recep MacDonald 24 hours literally across the road. Lawson and Tully are just downstairs. Station is downstairs only heard fire engine once at about 1 am on 1st night stayed on 13th highest floor facing main road but no noise at all. Very clean carpet and bed. Room cleaning very good. Thin Bathrobe double up as sleeping gown. Material felt soft and snuggly. Pillow has beads on one side and cotton on the other. Very thoughtful of hotel. Bathroom is typically small but room is spacious room is bright with day and night curtains bath slippers changed everyday air freshener bottle provided self svc washing machine 400 yen for 1 hour wash. Dryer 100 yen for 30 min 2 sets per floor. Clean applicances no one using when I was there. Fire engine sirens could be heard a few times at night and through the night but it’s not piercing to the ears. Sometimes no sirens at all. Kind of soothing sound. Mini fridge is cold. Heater aircon is working very well. No safe but hotel provides safe keeping service. One mention is the bidet. If it doesn’t work, lift the remote control off the holder and hold it near you and it will work.
Stayed 8 nights in Mar 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk folks were super nice, friendly, and helpful in assisting us with anything and everything. Our rooms were cleaned everyday and restocked with new pjs, sandals, water, shampoo, etc- all VERY convenient. I am only knocking down 1 star due to the extra firm mattress that left my mom and I (25yrs old w/ no history of back pain) with pretty bad lower back pain each morning.

10/10 Excellent

James

Stayed 1 night in Mar 2024

8/10 Good

Fung

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pyjamas needs a fresh change, it's too old.
Stayed 5 nights in Feb 2024

6/10 Okay

SAI TATT

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room to small..surrounding are very noisy even at night..hospital around the corner so u can hear ambulance siren all day..the only thing i like is the location..very convenient to the station..is like just next to the property
Stayed 10 nights in Feb 2024

6/10 Okay

Muhammad Farhan

Travelled with family
Liked: Cleanliness
It’s great that they do have rooms to accommodate 4 adults which is rare. However these rooms wouldn’t have space for luggage opening areas. Not recommended if travelling with a few luggages.
Stayed 2 nights in Feb 2024

8/10 Good

Gui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely won’t be booking near this area the next time I visit Japan. Can’t believe how many ambulances go through this area day and night. Hotels in Tokyo is way too small for couples. We had no space to even put our luggage’s. This hotel was just okay like average.
Stayed 1 night in Jan 2024

10/10 Excellent

Ishmail

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 1 night in Feb 2024

8/10 Good

Lim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent hotel for the price. the only con is the constant sirens in the area, not sure how common that is in tokyo.
Stayed 7 nights in Jan 2024

10/10 Excellent

Site

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, perfect English service. railway station right next to the front door. At least 3 convenient store nearby. I also found 4-5 restaurants open overnight in 3 minutes walking distance. Love the hotel!
Stayed 1 night in Jan 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right next to the subway station which was super convenient for getting around the city quickly. The room was adequate considering space is at a premium in Tokyo so most of the hotel rooms were small. The only con was that they wouldn't let us run the AC and for some reason the windows in our room didn't open unless we had someone come up and use a special key to open them so we had to ask them everyday to come open them because they would close them when they cleaned the room. The staff were super friendly and helpful and they kept our luggage on check out day because I flight didn't leave until late afternoon. Overall, it was a good choice for 3 adults traveling together. I would stay here again.
Stayed 3 nights in Nov 2023

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service
Everything was good, except the rooms are quite small. Can’t really fit more than 1 suitcase.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are super small, not really room to move around or put your suitcase. If you ok with a very small room, this place is perfect! 3 train station entrances super close, Sinjuku shopping district walking distance, staff was very kind, room was super clean!
Stayed 7 nights in Dec 2023

8/10 Good

Tan Si

10/10 Excellent

Vincent Chih Seng

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location
Stayed 14 nights in Dec 2023

6/10 Okay

Jordan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient property and a good value choice, no frills. The single rooms and bathrooms are tiny.
Stayed 3 nights in Dec 2023

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is great, however the room is too small and cleanliness could be way better. Staff were very helpful when getting help to the airport.
Stayed 9 nights in Nov 2023

6/10 Okay

Matthew

Stayed 3 nights in Nov 2023

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Too small for tall ppl
The room was incredibly small. We are a couple that had one large suitcase, one small suitcase and a backpack. We were stepping around each other so much it was uncomfortable and inconvenient. The bathroom was even smaller. If youre over 5'10", your knees will hit the door. The tub is made for those of smaller stature as well. Therre were noises nightly from sirens. I knew this because of other reviews but thought the sound proofing would be a bit better. All told, i wouldn’t stay there again. The price was good but would rather pay a few more dollars for general comfort.
Stayed 3 nights in Nov 2023

8/10 Good

Thomas Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Oct 2023

10/10 Excellent

Kongkeo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home stay.
We are glad to stay at this hotel. Next door to metro station and perfect location. Quiet place and friendly staff.
Stayed 3 nights in Nov 2023

8/10 Good

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Train station is just less than a minute away. Room is small though
Stayed 5 nights in Nov 2023

8/10 Good

Michael G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
E hotel Higashi Shinjuku
Rooms are typically small but not a big problem and 2 persons with one luggage each can manage. Very near to almost everything. There is a Higashi Shinjuku station that will make your travel to other parts of Tokyo very accessible. Clean hotel with friendly and polite staff. Highly recommendable.
Stayed 7 nights in Oct 2023

6/10 Okay

Patrick

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Close to subway station, convenient to shops and restaurants. Building requires maintenance and rooms are too small.
Stayed 4 nights in Oct 2023

8/10 Good

Leticia

Liked: Staff & service
Stayed 6 nights in Oct 2023

10/10 Excellent

Fitsum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and decent price
The hotel is in a very convenient location, 15 mins walk away from the main Shinjuku station and right next to a subway entrance to higashi station. The room is very small and we barely managed to fit 2 luggage, 2 carryon and 2 backpacks, most people left their strollers in the hallway. Washroom is tiny as well with barely any space, with decent ventilation. I did not have any issues with the AC as many reviewers mentioned it, but I also travelled in October. If you are sensitive to the noise, it is next to a hospital and you will hear ambulance sirens all night, I was able to sleep through it so it wasn’t an issue for me. This hotel is great for its price and super convenient. Staff is very friendly and even when we requested not to have the room made, they gave us a ticket for clean towels and extra water bottles.
Stayed 8 nights in Oct 2023

8/10 Good

nancy

Stayed 3 nights in Sep 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to traim across street. staff is helpful
Stayed 4 nights in Oct 2023

6/10 Okay

Tricia

Travelled with family
Disliked: Amenities
The hotel was really convenient as it was diagonally above the Higashi-Shinjuku station, which helped us to get around pretty easily. The staff were really friendly and helpful as well with our requests. However, the room was not the best as it was a little dirty and the toilet was the smallest I’ve ever used. The toilet seat was not even aligned to the bowl which made it uncomfortable to use. :( Sirens could also be heard all night, as we were within the main district I guess.

8/10 Good

Chong Lai

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable charge and close to subway
Stayed 3 nights in Sep 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a train station next door that is just a few stops from some major areas.
Stayed 6 nights in Sep 2023

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice simple hotel room, friendly and helpful staff
Stayed 12 nights in Sep 2023

10/10 Excellent

Francis, Calgary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and tries to overcome the language barrier with extra effort.
Stayed 4 nights in Sep 2023

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable
Stayed 3 nights in Jul 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. Clean too. There’s a cafe downstairs next to the hotel and other restaurants nearby
Stayed 3 nights in Aug 2023

8/10 Good

Rennel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it cheaper near train station clean room little bite small ok for two person..
Stayed 4 nights in Jul 2023

10/10 Excellent

Thanh Sam

Stayed 10 nights in Jul 2023

10/10 Excellent

JONAS

Liked: Cleanliness, staff & service, property conditions & facilities
Beside the subway easy access
Stayed 3 nights in Jul 2023

6/10 Okay

KWAN KEI CAROL

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is full of dust and water stain, beddings is clean. Staff is polite and helpful. location is convenient is tube and restaurant
Stayed 2 nights in Jun 2023

6/10 Okay

Chantelle Dorothy

Liked: Staff & service
Stayed 9 nights in Jun 2023

10/10 Excellent

Mark

Stayed 2 nights in Jun 2023