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Reviews of APA Hotel Ueno Ekikita

3 out of 5
APA Hotel Ueno Ekikita
Ueno 7-chome 12-11, Taito-ku, Tokyo

Reviews

8.0

Very good

Rating 10 - Excellent. 287 out of 1000 reviews" "
Rating 8 - Good. 466 out of 1000 reviews" "
Rating 6 - Okay. 186 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tomotoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property.
Stayed 1 night in Mar 2024
Response from Ogihara/ Receptionist on 14 Mar 2024
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉.We are very pleased to hear that your stay with us was satisfactory for you. We look forward to welcoming you again. Receptionist Ogihara

8/10 Good

Tang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Yahagi/ Receptionist on 28 Feb 2024
Thank you for staying with us here at APA Hotel 〈UENO EKIKITA〉.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming. Superb service. Very convenient, near Ueno train station.
Stayed 1 night in Feb 2024
Response from Sato / Receptionist on 19 Feb 2024
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉.We are happy to hear that your stay was satisfactory.Our hotel is conveniently located just a 4-minute walk from Ueno Station, which offers easy access to Tokyo.However, since it is far from the downtown area, it has a reputation for being quiet at night.We look forward to having you stay with us again.

10/10 Excellent

Melissa

Stayed 4 nights in Jan 2024
Response from Yahagi/Receptionist on 18 Jan 2024
Thank you for staying with us here at APA Hotel〈UENO EKIKITA〉.We are glad to hear that you had felt comfortable and relaxed during your staying.We will try to improve our service for our guests.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Chan Quang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Yahagi/Receptionist on 8 Jan 2024
Thank you for staying with us here at APA Hotel〈UENO EKIKITA〉.We are glad to hear that you had felt comfortable and relaxed during your staying.We will try to improve our service for our guests.We truly look forward to welcoming you back in the near future.

8/10 Good

Temma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it's pretty good deal
Stayed 1 night in Dec 2023
Response from Receptionist Ohkubo on 1 Jan 2024
Thank you for staying with us APA HOTEL and your kind review.We are looking forward to meet you again.

6/10 Okay

Judy

Liked: Cleanliness
Perfectly adequate but quite impersonal. I stayed in many better while in Japan but convenient location.
Stayed 1 night in Dec 2023
Response from Receptionist Ohkubo on 10 Dec 2023
Thank you for staying with us and your review.We are looking forward to meet you.

6/10 Okay

Judy

Stayed 2 nights in Dec 2023
Response from Yahagi/ Receptionist on 8 Dec 2023
Thank you for staying with us here at APA Hotel 〈Ueno Eki Kita〉.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

6/10 Okay

Lai Choon

Travelled with partner
Liked: Cleanliness, staff & service
The room is too small for 2pax. I had to crawl over my husband to go to the toilet in the middle of the night & there's no space for us to open our 2nd luggage.
Stayed 3 nights in Nov 2023
Response from Sato / Receptionist on 24 Nov 2023
Thank you for your staying with us here at APA HOTEL〈UENO EKIKITA〉.In addition to the standard double rooms, the hotel offers Superior Double Rooms, which have a slightly larger bed size.The size of the room itself does not change, but the bed is larger.We look forward to welcoming you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room…lots of amenities. Helpful staff!
Stayed 1 night in Oct 2023
Response from フロント 宮﨑 on 28 Oct 2023
Thank you very much for choosing APA Hotel Ueno Eki Kita.We are glad to hear that you are satisfied with our facilities.We look forward to welcoming you again.

6/10 Okay

R.A.

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed at several of the APA properties in Japan and this one was below par. Breakfast was not very good, limited items.
Stayed 1 night in Oct 2023
Response from Receptionist/Yahagi on 17 Oct 2023
Thank you very much for choosing APA Hotel Ueno Eki Kita.We are very sorry to hear that you were not satisfied with our hotel, despite the fact that you chose us out of many hotels. We will share your feedback with our staff and strive to improve our services even further in the future.Thank you very much for your review. We look forward to welcoming you again.

10/10 Excellent

Zahi

Stayed 2 nights in Sep 2023
Response from Sato / Receptionost on 4 Oct 2023
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉.How was your stay at our hotel?We hope you had a pleasant stay without any complaints.We look forward to welcoming you again.Thank you for taking the time to write this review.

8/10 Good

David

Stayed 6 nights in Sep 2023
Response from Receptionist/Yahagi on 18 Oct 2023
Thank you for staying with us here APA HOTEL UENO-EKIKITA and your kind review.We look forward to welcoming you back soon.

8/10 Good

Jesse

Stayed 2 nights in Sep 2023
Response from Sato / Receptionist on 4 Oct 2023
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉.We are glad to hear that you were satisfied with your stay at our hotel.We hope you will visit us again when you come to Ueno.We look forward to seeing you again.

8/10 Good

Dexter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Hotel location is about 10 mins walk to Ueno station. Convenience store across the street.
Stayed 7 nights in Aug 2023
Response from Sato / Receptionist on 20 Aug 2023
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉.We are very pleased to hear that your stay with us was satisfactory for you.Regarding the location, our hotel is located a little far from the central ticket gates of JR Ueno Station, a 4-minute walk from the Iriya exit. If you come from the exit near the central ticket gate, it will be a little far. If you use the Iriya Exit when you arrive at Ueno Station, you will be able to get to our hotel more quickly.Please feel free to inquire at the front desk for directions to our hotel.We look forward to seeing you again.Sato / Receptionist

10/10 Excellent

Norelette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Yahagi/ Receptionist on 19 Jun 2023
Thank you for staying with us here APA HOTEL UENO-EKIKITA and your kind review. We look forward to welcoming you back soon.

10/10 Excellent

Randall

Stayed 1 night in May 2023
Response from Receptionist Yahagi on 26 May 2023
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉We are very pleased to receive a perfect score from our customers. We will continue to make every effort to create a clean and pleasant environment through daily maintenance.Thank you very much for your contribution. We hope you will have the opportunity to stay with us again.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Receptionist Yahagi on 26 May 2023
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉If you have another chance, we are looking forward to seeing you again.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with great staff. The only drawback is the distance from it to the station but for the price you can’t really complain about it.
Stayed 10 nights in Apr 2023
Response from Receptionist/Yahagi on 7 May 2023
Thank you very much for staying at APA Hotel Ueno Station North.We are very honored to receive compliments from our guests on our facilities and staff. We will continue to strive to make our hotel even better in the future.Thank you very much for your valuable contribution. We hope you will have another opportunity to visit our hotel again.

10/10 Excellent

Patricia

Stayed 1 night in Apr 2023
Response from Receptionist/Yahagi on 7 May 2023
Thank you for staying at APA Hotel Ueno Eki Kita.We are looking forward to seeing you again.

8/10 Good

Nana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
上野駅に近く、アクセスもよく選んで正解でした。
Stayed 3 nights in Mar 2023
Response from フロント 馬場 on 4 Apr 2023
この度はアパホテル〈上野駅北〉にご宿泊いただきまして、誠にありがとうございます。当館は上野駅周辺にあり、周辺にあるアメ横には様々な飲食店も並んでおります。上野お越しの際は、またぜひ当館をお選びくださいませ。フロント 馬場

8/10 Good

Riley

Stayed 2 nights in Mar 2023
Response from フロント 佐藤 on 20 Apr 2023
この度は、アパホテル〈上野駅北〉をご利用いただきまして、誠にありがとうございます。今回のご宿泊がお客様にとってご満足いただけたご様子でスタッフ一同大変嬉しく存じます。今後とも変わらぬご愛顧を賜りますよう宜しくお願い申し上げます。フロント 佐藤

6/10 Okay

Ye Tun

Stayed 6 nights in Feb 2023
Response from フロント 馬場 on 4 Apr 2023
この度はアパホテル〈上野駅北〉にご宿泊いただきまして、誠にありがとうございます。今後も多くのお客様に選ばれるホテルづくりを目指してまいります。上野お越しの際は、またぜひ当館をお選びくださいませ。

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Ueno, close to the train station, last stop on the Skyliner from Narita. Room size was as expected here in Japan but it clean an extremely quiet. The breakfast was good, hotel was clean, service was great. Overall a great visit.
Stayed 4 nights in Jan 2023
Response from フロント 大島 on 3 Feb 2023
Thank you for staying with us here APA HOTEL UENO-EKIKITA and your kind review.We look forward to welcoming you back soon.

10/10 Excellent

Danny Kim Soon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Short walk to subway but about 20 mins to skyliner. Convenience stores nearby as well as food.
Response from フロント 荻原 on 7 Jan 2023
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉.Located just a 4-minute walk from the Iriya exit of Ueno Station, one of Tokyo's major terminal stations, the hotel is well received by guests with a variety of needs, from business to pleasure.Please stop by our hotel again when you are in the Ueno area.Ogihara/Receptionist

10/10 Excellent

Yite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ogihara/ Receptionist on 18 Dec 2022
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉.We are very honored to receive a perfect score.We will continue to strive for the satisfaction of our many guests.Ogihara/ Receptionist

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from フロント 鴨志田 on 9 Jun 2021
この度は、アパホテル〈上野駅北〉をご利用いただきまして、誠にありがとうございます。 ご宿泊がお客様にとってご満足いただけたご様子でスタッフ一同大変嬉しく存じます。この度は貴重なご意見を賜りまして誠にありがとうございました。

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the staff were very helpful when I needed help with something. Went for a mixed business/personal trip and the internet was also very good, I was able to access everything I needed to online with no issues. I didn't try the breakfast though, I had to be on a train going somewhere before breakfast started serving.
Stayed 2 nights in Mar 2021
Response from Receptionist Yamauchi on 13 Mar 2021
Thank you for staying with us here at APA HOTEL〈UENO EKIKITA〉.What a great feedback we have received here, thank you so much for valuable comment.We are delighted that our stay at the hotel will be a good stay for our guests.We will continue to strive to provide better services and guest rooms. Also, please use this hotel when you come to the vicinity of Ueno.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from フロント 山内 on 3 Jul 2020
この度は、アパホテル〈上野駅前〉をご利用いただきまして、誠にありがとうございます。数あるホテルの中から当館をお選びいただき、誠にありがとうございます。今回ご利用いただき、お客様にもご満足いただけた様子で大変嬉しく感じております。また機会がございましたら、当館にお立ち寄りいただけると幸いです。この度はお忙しい中、貴重なご投稿誠にありがとうございました。

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020
Response from Receptionist Amano on 2 Jun 2020
Thank you for staying with us here APA HOTEL and your kind review. We look forward to welcoming you back soon.

10/10 Excellent

Fredrik

Stayed 4 nights in May 2020
Response from Receptionist Yamauchi on 27 May 2020
Thank you for staying with us here APA HOTEL and your kind review. We look forward to welcoming you back soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from murakami on 23 Mar 2020
Thank you for staying at APA Hotel . Thank you for your high evaluation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was great
Stayed 2 nights in Nov 2019
Response from Receptionist Yamauchi on 29 Feb 2020
Thank you for staying with us here APA HOTEL and your kind review. There is nothing more like a warm and positive comment to motivate our team. We look forward to welcoming you back soon.

10/10 Excellent

W

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the check-in system and room amenities. Esp. Bathtub soap. Very enjoyable. Hotel is so near to market and others. Easy shopping
Stayed 1 night in Dec 2019
Response from Front Murakami on 16 Feb 2020
Thank you for staying at APA Hotel . Thank you for your high evaluation. We will strive to provide a better environment for our customers than ever before. We look forward to your use again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good not far from train station. Staff is good. Room is clean and very small but understand that. Next time I go to Tokyo again I think i will stay here.
Stayed 4 nights in Feb 2020
Response from front murakami on 11 Feb 2020
Thank you for staying at APA Hotel . I am also honored to receive a high evaluation. We will strive to provide a better environment for our customers than ever before. Thank you for your valuable opinions.

8/10 Good

Chris, Avarua

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bargain in a great location. Solid helpful staff. Easy walk from Iriya or Asakusa exits of JR Ueno station, a quick walk from the Keisei station. Close to restaurants, Ueno Park, convenience stores, Tidy both interior and exterior. Rooms good-sized by Tokyo standards, very clean with an outstanding television. Nice thoughtful amenities - toiletries, coffee, tea and a kettle. Sole lift gets a little crowded in the mornings, breakfast a bit pricey, but these are minor. Overall, a great stay at a very reasonable price.
Stayed 6 nights in Jan 2020
Response from front murakami on 10 Feb 2020
Thank you for staying at APA Hotel . Thank you for your compliments. However, about breakfast, we were not satisfied with customer and were sorry. We will strive to provide a better environment for our customers than ever before. We look forward to your use again.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from murakami on 9 Feb 2020
Thank you for staying at APA Hotel . This hotel is managing the air conditioning collectively. During this time, only heating is available. I'm sorry. We look forward to your use again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for a quick night after flying in and before heading to the mountains. Room was tiny but what we excepted. We accidentally booked a smoking room and the man at the front desk was able to switch us for free. Overall was perfect for what we needed it for.
Stayed 1 night in Feb 2020
Response from Reception Iida on 2 Feb 2020
Thank you for staying with us here APA HOTEL and your kind review. We are delighted to hear you were able to feel comfortable for our staff service. We look forward to the opportunity to provide you with another stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station. Clean and tiny room... good front counter service.
Stayed 1 night in Jan 2020
Response from Receptionist Kuniyoshi on 2 Feb 2020
Thank you for staying with us here at APA HOTEL〈UENO EKIMAE〉. We appreciate the time that you have taken to write a so detailed review. We look forward to welcoming you back, hopefully in the near future.

2/10 Terrible

James, Washington DC metropolitan area

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel advertised in multiple areas on Expedia that the property had laundry facilities. It does not. The hotel was booked because it said it did. Laundry ended up being done off property. Not far away, but yet far enough to be inconvenient. Properties must tell the truth for what they offer.
Stayed 4 nights in Jan 2020
Response from Receptionist Toyoshima on 31 Jan 2020
Thank you for staying at APA Hotel.We apologize for the unpleasant experience for your stay. Laundry service is available at the hotel. This is a paid service where you can leave your clothes at the front desk by 9:00 am and have them come back after 8:00 pm. There is no coin laundry in the hotel. There is a coin laundry nearby and we will guide you at the front desk. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refill of the daily use and water every day Quite clean and tidy so far
Stayed 4 nights in Jan 2020
Response from Reception:Yoshioka on 16 Jan 2020
Thank you for staying at APA Hotel . Water is provided to customers only when they cooperate in eco-cleaning during consecutive nights. On the day of check-in, water is not handed over as it is completely cleaned. We may cause inconvenience to visitor, thank you for your understanding and cooperation. Thank you very much for your valuable comments. We hope you come again.

8/10 Good

Ace, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small but clean, location is 10 - 15 minutes walk from Euno Station, lots of restaurants nearby.
Stayed 3 nights in Dec 2019
Response from Receptionist KOBAYASHI on 14 Jan 2020
Thank you for staying at APA Hotel . Thank you again for your valuable opinions. We will continue to improve our services so that everyone can be satisfied. We look forward to your staying again.

8/10 Good

Bradley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Reception Yoshioka on 10 Jan 2020
Thank you for staying at APA Hotel . We are very glad to provide you with a high degree of satisfaction. We will continue to aim for a better hotel, so if you have any concerns, please feel free to contact us. Thank you for posting while you are busy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from フロント 髙橋 on 12 Jan 2020
この度はアパホテル〈上野駅前〉にご宿泊いただき誠にありがとうございます。 ご宿泊にご満足いただけたようで嬉しい限りでございます。 またのご来館をスタッフ一同心よりお待ちしております。

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Receptionist Takahashi on 9 Jan 2020
Thank you for staying with us here APA HOTEL here. We look forward to welcoming you back soon.

10/10 Excellent

Johnathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk is very polite and efficient during check in snd checkout i simple. Breakfast is great
Stayed 3 nights in Dec 2019
Response from Recepionist Takahashi on 7 Jan 2020
Thank you for staying with us here APA HOTEL . hat a great feedback we have received here, thank you so much for valuable comment. And we are delighted to hear you were able to feel comfortable for our staff service. We certainly hope you will choose to stay with us again on your next visit to Japan.

8/10 Good

THAVORN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything, would be nicer with the coin laundry.
Everything is great. But it’s be nicer if the hotel provides the coin laundry like many other hotels in japan. Other than this, everything is perfect!!
Stayed 5 nights in Dec 2019
Response from Reception Yamauchi on 31 Dec 2019
Thank you for staying with us here APA HOTEL and your kind review. Thank you again for choosing our hotel from a number of hotels.We are also very happy that you are satisfied with our stay at our hotel. We may have bothered you about the coin laundry, but we do not have a coin laundry so we will guide you to a nearby coin laundry. Alternatively, a cleaning service is provided. We will continue to work hard to provide better service and rooms. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2019
Response from Reception Yoshioka on 30 Dec 2019
Thank you for staying at APA Hotel . We want to be able to operate to offer you some outstanding benefits. Please feel free to contact us if you have any notices. Thank you for posting while you are busy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Receptionist Hoshino on 26 Dec 2019
Thank you for staying with us here APA HOTEL and your kind review. What a great feedback we have received here, thank you so much for valuable comment.Thank you for your stay with us and for taking your time to post a review. We look forward to the opportunity to provide you with another stay.

10/10 Excellent

horngjye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reception Yoshioka on 24 Dec 2019
Thank you for staying at APA Hotel . We are very pleased to have had a great stay for you. We will continue to create a comfortable environment for our customers, so please use our company when you come to Tokyo. Thank you for posting. We look forward to your next visit.