All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It is certainly one of the best ever experience in an hotel. Staff is genuinely interested in helping you and making sure you have a wonderful experience. Each and everyone of the personnel we interacted deserves the highest rating.
sandro
Stayed 1 night in Mar 2024
Response from Valentina - Sales Office on 12 Mar 2024
Dear Sandro,thank you for being a welcome guest at LUGANODANTE and for writing these beautiful words. The satisfaction of our guests is our priority and reading that your experience with us was one of the best you have ever had in a hotel makes us happy and proud, thank you from the whole team! In the hope that you will visit us again, we send you our warmest regards.
10/10 Excellent
Kevin
12 Jan 2024
Kevin
Stayed 2 nights in Jan 2024
Response from Valentina - Sales Office on 2 Feb 2024
Dear Kevin,Thank you very much for your excellent evaluation of our LUGANODANTE.We hope you will visit us again soon.Best Regards
10/10 Excellent
mijal
28 Dec 2023
Liked: Cleanliness, amenities
mijal
Stayed 1 night in Dec 2023
Response from Valentina - Sales Office on 2 Jan 2024
Dear mijal,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regards
10/10 Excellent
mario
21 Dec 2023
mario
Stayed 1 night in Dec 2023
Response from Valentina - Sales Office on 2 Jan 2024
Dear Mario,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regards
Absolutely loved Luganodante! From the warm, welcoming staff to the gigantic breakfast buffet and comfortable rooms, the luganodante can’t be surpassed! If you are taking the train into Lugano, the funicular at the train station will deposit you literally steps from your room.
John
Stayed 3 nights in Dec 2023
Response from Valentina - Sales Office on 19 Dec 2023
Dear John,thank you for choosing LUGANODANTE for your stay in Lugano.We are very happy that your experience was pleasant and that you enjoyed our buffet, our rooms and the kindness of our staff.We look forward to you having the opportunity to visit us again, we are waiting for you with open arms!Best regards
Staff was amazing. Very courteous and extremely helpful. Location was close to the Christmas market and near the lake. Would stay here again.
Antonio
Stayed 1 night in Dec 2023
Response from Valentina - Sales Office on 18 Dec 2023
Dear Antonio,Thank you for taking the time to share your beautiful feedback. We are so happy you loved your stay with us. It was a pleasure to have you too.Hoping to welcome you back to our hotel very soon! Best regards,
My best preferred hotel when it comes to stay in Lugano
MOHAMMAD
Stayed 2 nights in Dec 2023
Response from Valentina - Sales Office on 18 Dec 2023
Dear Mohammad,Thank you very much for your beautiful review. It is a pleasure to know that our hotel is your favourite when you come to Lugano!Do not forget us and come back soon.Cordially,
The property is easily accessible from the funicular that runs from the train station downtown, though you may have some stairs. It is the heart of shopping and dining near the water. The room was quiet, modern, and well-appointed. Definitely recommend it!
Kim
Stayed 1 night in Nov 2023
Response from Valentina - Sales Office on 13 Nov 2023
Dear Kim, thank you for choosing us for your stay in Lugano. We are very happy that your experience was generally positive and we look forward to you visiting us again soon.Best Regards
Great place and my preferred hotel when I stay in Lugano. Thumbs up for Diana at the reception, professional and very efficient.
MOHAMMAD
Stayed 1 night in Nov 2023
Response from Valentina - Sales Office on 8 Nov 2023
Dear Mohammad,thank you for your excellent evaluation of our LUGANODANTE! We are pleased to hear that your stay was positive and that you appreciated the professionalism of our staff. We look forward to your next visit.Best regards
Hotel is well located next to the cable car that connects with the railway station and in the pedestrian center part of Lugano. Staff is extremely helpful and friendly. Rooms impeccable.
Ricardo
Stayed 1 night in Oct 2023
Response from Valentina - Sales Office on 2 Nov 2023
Dear Ricardo,Thank you for choosing LUGANODANTE for your stay in Lugano and for spending your precious time writing your beautiful review.We are happy to know that you could appreciate the kindness of our staff. We do our very best to make all our guests feel welcome and appreciated and we are re-energized by compliments like yours.We are waiting for your next visit.Best regards
The property was amazing and your breakfast buffet was incredible! Very nice location in town and having the funicular directly from the train station was a plus! I would definitely stay here again. Loved it!
Annette
Stayed 2 nights in Sep 2023
Response from Valentina - Sales Office on 20 Oct 2023
Dear Annette, thank you for taking the time to write this nice review and for choosing the LUGANODANTE for your stay in Lugano.We are happy that you enjoyed our breakfast buffet and location. We look forward to your return visit, we are waiting for you with open arms!Best regards
I don’t have details because I booked my exec here but he said it was great. I had to book him and his partner a last minute car to Malpensa from the property. I called at 11:30pm local time and Christian was so kind and professional. After the call I emailed him and he sent me the confirmation. The day started very smoothly as a result. Thank you so much!
Deborah
Stayed 1 night in Oct 2023
Response from Valentina - Sales Office on 20 Oct 2023
Dear Deborah, thank you for this wonderful feedback, we are very happy that everything went well and that your guests' experience was so positive.We always do our best to meet the needs of our lovely customers and comments like yours give us a wonderful boost of energy. We look forward to having you as our guest and look forward to seeing you again.Best regards
6/10 Okay
Ansalent
Travelled with family
26 Sept 2023
Liked: Cleanliness
Disliked: Staff & service
Check-in was not a pleasant experience, white guy jumped the queue and was served first, not acceptable. Bath room shower head was loose and water splash all over.
Room was big and clean. Breakfast staff were great, pleasant and very helpful.
Ansalent
Stayed 1 night in Sep 2023
Response from Valentina - Sales Office on 27 Sept 2023
Dear Ansalent,thank you for choosing the LUGANODANTE for your stay in Lugano. We are very surprised to read your comment and are sorry that you had the wrong impression during check-in. We receive many guests at the desk, and some are simply in a greater hurry than others, but this never affects the work we do and the quality of our service. In fact, as you will notice on many portals, the LUGANODANTE is known and appreciated for the friendliness and professionalism of its staff. However, we are happy that you enjoyed your room and the helpfulness of our waiters in the breakfast room.In the hope that you will visit us again soon, we send you our Best Regards
Response from Valentina - Sales Office on 20 Sept 2023
Dear AbdullahThank you for rating our LUGANODANTE so positively. We hope you will visit us again soon and would like to take this opportunity to send you our best regards.
Really nice hotel , everything is updated modern and spotless
Staff are friendly and happy to be of assistance.
Recommend this hotel for a city centre stay at Lugano
Brett
Stayed 1 night in Sep 2023
Response from Valentina - Sales Office on 18 Sept 2023
Dear Brett, Thank you for the great score and the wonderful review.We are happy that you appreciated the kindness of the staff, the cleanliness and the location. We look forward to having you as a guest again at LUGANODANTE.Best Regards
The amenities including breakfast were uniformly good, and the location right at the funicular terminal was excellent for train travelers. Staff was most helpful.
Edwin
Stayed 2 nights in Aug 2023
Response from Valentina - Sales Office on 18 Sept 2023
Dear Edwin,Thank you for writing these very positive lines about our hotel. We are pleased that you enjoyed our team and that your overall experience at LUGANODANTE was positive.We hope to see you again soon.Best Regards
Response from Valentina - Sales Office on 1 Sept 2023
Dear Roland,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regardsValentina - Sales Office
Response from Valentina - Sales Office on 1 Sept 2023
Dear Emilie,Thank you very much for your beautiful review. Hoping to welcome you again very soon at LUGANODANTE,Best regards,Valentina - Sales Office
4/10 Poor
Angela
Travelled with family
15 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
NOT a 4 star hotel. The room was not anything like the pictures it was soooooo small. There were 3 of us basically jammed into closet. The lobby is weird and depressing and it is NOT the hotel front in the pictures. Very disappointing!
Angela
Stayed 1 night in Aug 2023
Response from Carlo Fontana – General Manager on 18 Aug 2023
Dear Mrs. Beach,Thank you for your recent stay at the LuganoDante.We were very surprised to read your comment, as during your stay you did not report anything that could make us deduct that you were not satisfied. Directly after check-in, our staff noted that you seemed content when asking for restaurant directions, and no concerns were raised during check-out either.The room you have booked belongs to the category Double with Extra Bed, with its sizes and characteristics clearly specified in the corresponding descriptions. It consists in a double room with an extra rollaway bed, as can be seen in the pictures. Perhaps in your case you would have felt more comfortable in a larger room category, surely if you had informed us, we would have proposed a suitable solution.We would like to add that the information and pictures provided correspond to reality and that we have been recently classified by HotellerieSuisse (the Swiss Hotels Association) as a Four Star Superior hotel. Furthermore, your comments differ significantly from the feedbacks we normally receive by our guests, which allow us to position ourselves amongst the top-ranking hotels of our category and higher categories.Once again, we thank you for your stay and we remainSincerely yours.
Response from Valentina - Sales Office on 11 Aug 2023
Dear PaulThank you very much for your rating. We are happy to know that your experience was so positive. Hoping to welcome you again very soon at LUGANODANTE.Best regards
10/10 Excellent
Vera
3 Aug 2023
Vera
Stayed 2 nights in Jul 2023
Response from Valentina - Sales Office on 1 Sept 2023
Dear Vera,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regardsValentina - Sales Office
10/10 Excellent
lisa
30 Jul 2023
lisa
Stayed 3 nights in Jul 2023
Response from Valentina - Sales Office on 1 Sept 2023
Dear LisaThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regardsValentina - Sales Office
6/10 Okay
Othman
Travelled with partner
17 Jul 2023
Liked: Staff & service
Disliked: Property conditions & facilities
So small room small bathroom overpriced , not quiet, but the staff are very good
Othman
Stayed 2 nights in Jul 2023
Response from Valentina - Sales Office on 19 Jul 2023
Dear OthmanThank you for taking the time to comment, but we are sorry to read your review. If only we had known that the room was not to your liking, we would have taken action for you. We would like to point out that we have different room categories, some of which are larger. If you would like to visit us again, we would be happy to show you the type that best suits your needs, we are sure you will appreciate it. Hoping to see you again soon, we send you our best regards.
Exceptional service, we were traveling with an infant and they accommodated every request including providing extra crib, ice packs, dishwashing detergent for baby bottles. Free breakfast had a huge variety of great options. Centrally located, very convenient access to the hotel from train station via funicular. Kind and caring staff.
Smit
Stayed 2 nights in Jul 2023
Response from Valentina - Sales Office on 5 Jul 2023
Dear Smit, Thank you for taking the time to share your wonderful feedback.Our job is to take care of our valued customers by offering them all our attention. We are very happy to know that you enjoyed your stay with us so much, it is a great honour that rewards all our efforts.We hope to welcome you back to our hotel very soon! Best regards,
Response from Valentina - Sales Office on 5 Jul 2023
Dear Mark,We are so happy you loved your stay with us. Thank you for the nice review.We hope you will get soon the chance to come back to Lugano and enjoy our hospitality.Best regards,
Lugodante was fun, modern, and clean! The staff was helpful. The breakfast was fancy and DELICIOUS 😋 We loved the location, which was right at the bottom of the funicular, in the center of all the shops and restaurants, and a 5 min walk to Lake Lugano! We will stay there again!
Verified traveller
Stayed 1 night in Jun 2023
Response from Valentina - Sales Office on 3 Jul 2023
Gentile ospite La ringraziamo per la bellissima recensione e per la perfetta valutazione del nostro hotel. Siamo davvero felici che abbia apprezzato la nostra colazione, la posizione e la pulizia. Ci auguriamo che torni a trovarci e ci auguriamo di vederla presto.
Wonderful and very friendly staff. Hotel is very clean and ideally situated. On-site parking was great. Highly recommend.
Roberto
Stayed 1 night in Jun 2023
Response from Valentina - Sales Office on 19 Jun 2023
Dear Robertothank you for this wonderful review and for the excellent evaluation of our LUGANODANTE. We are very happy that you appreciated the kindness of our staff, the cleanliness and the convenience of our car park, it fills us with joy to know that your experience was so positive. Please come back and visit us again soon, we are waiting for you!Best regards
Response from Valentina - Sales Office on 19 Jun 2023
Dear DanielaWe are happy that you enjoyed your stay with us. It was a pleasure for us too. Thank you for your 5-star rating.We hope you will soon have the opportunity to return to Lugano and enjoy our hospitality very soon!Best regards,
Staff were great! It was exceptionally clean, and so convenient! Breakfast a fabulous bonus! Would not hesitate to stay again!
kimberly
Stayed 4 nights in May 2023
Response from Valentina - Sales Office on 25 May 2023
Dear kimberly,We are so happy you loved your stay with us. Thank you for the beautiful review.We hope you will get soon the chance to come back to Lugano and enjoy our hospitality.Best regards,
The hotel is beautiful. Staff was great. The "Mixologist" were fun and great entertainment while waiting on your drink. The breakfast could not have been better. Highly recommend this hotel.
Robert
Stayed 2 nights in May 2023
Response from Valentina - Sales Office on 23 May 2023
Dear Robert,Thank you for taking the time to share your wonderful feedback. We are very happy that your stay was so nice and that you enjoyed our breakfast and the kindness and friendliness of our staff. We hope you will visit us again soon!Best regards
10/10 Excellent
Piotr
16 May 2023
Piotr
Stayed 1 night in May 2023
Response from Valentina - Sales Office on 17 May 2023
Dear Pitrot,thank you for your excellent evaluation of our LUGANODANTE.We look forward to your next visit, we look forward to seeing you soon!Best regards
Response from Valentina - Sales Office on 11 May 2023
Dear Eun YoungWe thank you very much for having stayed at LUGANODANTE.We are sorry you were not fully satisfied with your stay. Because there are no comments, may I ask you what happened? Your opinion is very important to us and your suggestions help us to improve our service more and more.Best regards,
Response from Valentina - Sales Office on 5 May 2023
Dear peterWe are so happy you loved your stay with us. It was a pleasure to have you too.We hope you'll get soon the chance to come back to Lugano and enjoy our hospitality.Best regards
8/10 Good
Iza
Business traveller, Travelled with partner
28 Apr 2023
Liked: Cleanliness, staff & service, amenities
Fair price-performance, big breakfast selection, friendly staff
Iza
Stayed 1 night in Apr 2023
Response from Valentina - Sales Office on 28 Apr 2023
Dear IzaThank you very much for your nice review. We are happy to hear that your experience was generally positive and your words of appreciation make us very happy.We hope to welcome you back to our hotel very soon.Best regards,
The hotel is located very central both to get to the train station and to the lake. Upon arrival, the hotel was able to upgrade our room which was very nice. The rooms are very clean and they provided us with bottled water. The breakfast was extensive - so many options! We thoroughly enjoyed our stay here and wish we could’ve stayed longer!
Elizabeth
Stayed 1 night in Apr 2023
Response from Valentina - Sales Office on 28 Apr 2023
Dear ElisabettaThank you for choosing LUGANODANTE for your stay in Lugano and for giving us a perfect evaluation. Your compliments give us a great boost of energy.We are happy to hear that your experience was so positive. We really appreciate your support.We look forward to your next visit.Best regards
we liked the location, the proximity to restaurants,train station and shops. The room was confortable and the breakfast was to our liking. We truly enjoyed our two nights there. In the future we will make sure we will again choose Luganodante .
Maria
Stayed 1 night in Apr 2023
Response from Valentina - Sales Office on 28 Apr 2023
Dear MariaThank you for your excellent review of our hotel! We are glad that you enjoyed your stay and that you appreciated the room, the location and the breakfast.We hope you can come back soon.Best regards,
It was great. It would be nice to have more drawers or shelves for our stuff.
Melanie
Stayed 3 nights in Apr 2023
Response from Valentina - Sales Office on 20 Apr 2023
Dear Melaniethank you for being our guest and for leaving your review. We have different categories of rooms, some with closed wardrobes, which have more shelves inside, and others with open wardrobes, with a slightly more metropolitan style. If you would like to visit us again, please contact us so that we can help you choose the right room for you. We hope to welcome you back soon, we are waiting for you with open arms.Best regards