Thunderbird Hotels, El Paso

"After a 4 hour drive pulled up to hotel to check in, got keys walked into our room and it was filthy. Dirty towels hanging on shower rod piled up on the bathroom floor, sink was gross trash was all Over the room and left in trash can. We we complained to the front desk the manager walked us to over to the room next door and it was somewhat decent, we were exhausted just got out of work and drove 4 hours. Got settled in and noticed that the carpets have not been vacuum probably in a week or longer. We didn’t bring it to the manger’s attention due to the exhaustion and overwhelmed by the filth of the first room. Property looks run down. We will not be staying at this hotel in the future. "

"Needs an uplift…no one was swimming…slide wasn’t running. I liked the meditation room idea, but it needs curtain for privacy. "

"Terrible bed.. it dipped in the middle which made you side into each other, room was not clean. Dirty floors in bathroom. Bathroom door barely shut. Front door was warped and looked as the door wouldn't show. The door handle felt like it was going to fall off... Would not recommend the stay "

"Awesome "

"Calm stay …"

"facil"

"Thin walls, thin windows, and noise in every direction. Only slightly more peaceful than sleeping outdoors. Even though they were fully booked, there is just one luggage cart. (At an airport hotel?!) Bonus points for a small, slow elevator that forced me to carry my luggage up several flights to a room with AC turned off and it’s over 75° in there — perfect way to start the trip The amazing reviews are misleading. Sure, they painted the walls and got some updates on the decor, but who cares about interior design when the priority is sleep? Hearing the dude in the room above walking around tells me the insulation is nonexistent. Weirdest thing was having no microwave in the room (nbd) and instead having one *at the end of the hallway* by the elevator for the whole floor to use! The smell of burnt microwave popcorn is a whole vibe, just not the one you want. Having an unsupervised food prep area on a carpeted floor seems like a health code violation. It’s literally a side table with a dorm microwave. So out of pocket, ick Could not pay me to stay there again. P.S. they don’t read the special requests so call ahead if you need anything."

"They have bugs in the beds. I got bitten by the bugs and I am real seek. I when to see a Dr. and I have spend money, time and not be availed to work. Head heard, itching in all my body. I am taking medicine and some creams, but it is not fair "

"Bathroom door broken. Toilet refill slightly making noise"