Top Hotels Near Thornwood Preserve in Indianapolis from NZ$145

"There was hair from a former guest on both the bed and bathroom counter. Also looks like some sort of dirt or debris on comforter."

"I am writing to submit a formal complaint regarding the severe issues my family experienced during our recent stay. Unfortunately, the conditions and service failures we encountered made this one of the worst hotel experiences we have ever had. Due to the extent of the problems and the significant disruption to our stay, I am formally requesting a full refund. Upon arrival, the hotel strongly smelled of cigarette smoke despite numerous non‑smoking signs. The odor permeated the hallway as well as our bathroom. When we reported this, we were provided a can of deodorizing spray and instructed to use it outside our room—an inappropriate and inadequate response to a sanitation and air‑quality concern. We also discovered that the whirlpool bath in our suite was non‑functional. Although we notified staff, no solution, repair, or alternative accommodation was offered. Throughout the first evening, approximately 50–60 individuals occupied the pool area directly below our balcony. The noise level was excessive to the point where we could not hear the television, and our 7‑year‑old child was unable to sleep. Additionally, the pool water was extremely cold and unusable, and there were no pool towels available. The following day, our toilet malfunctioned. While it was eventually repaired during our absence, we were initially offered only a plunger. Our room was also not serviced—no fresh towels, no trash removal, and no replenishment of basic supplies. This required another trip to the fr"

"Okayeat"

"No breakfast available "

"Everything was good! Lou’s stomping from room above for a few hours but I realize this isn’t the hotels fault. "

"Thanks"

"We were informed after paying for the room that their elevator was down and would not be repaired during our stay. We were told there was only a room available on the third floor. Thankfully she rechecked and was able to get us a room on the first floor that was just finished being cleaned. When we got to the room, the floor was sticky. They had a loose cover on the chair (I didn’t dare look under that) and the floor which was not carpeted was peeling up. The next morning we went to breakfast which we always look forward to at Holiday Inn Express only to find everything was out. No eggs. No cinnamon rolls. No toast or bagels. No oatmeal. No yogurt. Nothing….other than some sausage links. We waited for half an hour and nothing was replaced. I would understand if this was right before they were closing, but this was at 8am. I would not stay here again. First ever bad review of a HIE. "

"Currently under renovation, but staff was nice and professional. Rooms were super nice and simple ! :) "

"Stay away "