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Reviews of Hôtel Ermitage

4 out of 5
Hôtel Ermitage
1230 Avenue du Leman, Neuvecelle, Haute-Savoie

Reviews

9.4

Exceptional

Rating 10 - Excellent. 59 out of 84 reviews" "
Rating 8 - Good. 20 out of 84 reviews" "
Rating 6 - Okay. 3 out of 84 reviews" "
Rating 4 - Poor. 2 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sevda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect resort for families with small children. The service is excellent. The staff is lovely. I loved it so much that I extended our stay a second night. Highly recommend!
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to stay at this hotel at the last min, and we are so happy we did. The grounds are absolutely gorgeous, the staff was pleasant and most were able to speak English. There are several tennis courts behind the hotel, and a small Futsal pitch as well. My boys were delighted to be able to kick the footballs around while we stayed here. This will definitely be our go to hotel when we return to Evian-les-Bains.
Stayed 3 nights in Aug 2023

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a super cosy, surrounded by beautiful park, offering amazing view and has super convenient options to reach the town (funicular or free shuttle). Staff at the reception and bar super nice, good breakfast, however disappointing restaurant (both service and food)
Stayed 1 night in Aug 2023

10/10 Excellent

David, Gustavia St.Barthelemy

Liked: Cleanliness, staff & service, property conditions & facilities
Upscale. Family friendly. Safe & quiet.
Stayed 4 nights in Jul 2023

8/10 Good

Adel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, good view location
Stayed 3 nights in Jan 2023

10/10 Excellent

Nabil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks for the reception staff
Stayed 2 nights in Sep 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
It more than met our expectations. Peaceful and quiet.
Stayed 4 nights in Sep 2022

8/10 Good

Ayman, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good Location and Peace of Mind
The staff is friendly and helpful. The premises is in a good location isolated from noise. The view is breathtaking. I liked the amenities except for the limited fitness room. I had a massage which was just ok. Nice escapade with your loved one.
Stayed 1 night in Jun 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in lovely grounds
Our Hotel Ermitage room was one of the best I have ever stayed in, with a well though out layout, quality fittings and a fantastic view of the gardens and Lake Geneva.
Stayed 4 nights in Aug 2017

10/10 Excellent

Serge, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great , Relaxing and Peaceful hotel.
Fabulous hotel. Very nice location. Beautiful park. Relaxing SPA . Hotel staff very kind and professional.

10/10 Excellent

Jo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, one of the best we've stayed in
Excellent service, location and lovely food. Nothing was too much trouble and we appreciated the little extras and free shuttle service. The views from breakfast will never be forgotten.

10/10 Excellent

Miroslava, Serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Overall it is a pleasant hotel, very clean, nice surroundings. It is around 2 km from Evian, but the hotel operates shuttle service to the centre and the hotel's casino downtown. The staff is kind and helpful though their English could be better for a hotel of this range.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
A wonderful hotel with great views of the lake. The room was spacious and included everything we needed including lovely Occitane toiletries and plentiful supplies of Evian water! The staff were most helpful in all areas, polite and friendly. The spa and both pools (indoor and outside) were very pleasant and the grounds were beautifully kept. The location was convenient for the funicular to the town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, relaxing stay in one of the most beautiful parts of the world I have ever seen. Our room, which had a separate sitting area with pull out couch, was extremely comfortable for a family of three. Food was excellent, grounds were immaculate, staff was helpful. Evidently there was some construction going on, as the indoor pool was not open during our stay. We never saw or heard any of it. Our only issue was that our stay wasn't long enough!

10/10 Excellent

Graham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly misleading
Some of their advertising suggests the hotel is on the golf course - it is 2km away. Not necessarily a problem, since they run an efficient shuttle bus service. Otherwise, the hotel is superb.

6/10 Okay

karamichelle, Basel

Liked: Cleanliness, room comfort
Great place to relax!!
It was fantastic!

8/10 Good

Cyril, St. Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a historical place
It's a good 4 star hotel in a location that used to be a famous spa resort some 100 years ago. There is another 5 star hotel belonging to the same group, but it was closed for renovation. The service was impeccable. Literally there was nothing to complain about. Rooms were completely refurbished some 2-3 ago. However, the spa area was a disappointment. When we planned a trip to Evian, we expected to see a historical town with nice buildings from belle epoque, thermal baths and a hotel featuring a large modern spa area with mineral water. What we discovered was a town that appeared somewhat neglected to us, historical baths in a beautiful building converted into an exhibition hall. There are no large public baths at all such as you find in German Baden-Baden or Swiss Bad Ragaz. The town had them but decided to close them down. It's not the only strange thing we found out. For example, there was a railroad around the Geneva lake that was constructed over 100 years ago, which still exists but is closed and abandoned on the French territory, service starts as soon as you cross the border to Switzerland. There was a beautiful historic landmark hotel Splendide that was frequented by famous people, which was demolished in the eighties. Actually they demolished a number of old hotels. To summarize, if you expect a grandeur of a historical spa resort, it's gone. Pity! If you need a place to read a book on a bench with a nice view of the lake - then it's an option for you.
Ermitage Hotel
View of Geneva Lake from Ermitage Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay
We had an amazing stay at the Hôtel Ermitage. It was a perfect weekend, starting from being picked up and chauffeured around the quaint town all courtesy of the Ermitage. I booked the stay for my girlfriends birthday and they went out of their way to help her celebrate it with a complimentary gift and a cake at dinner, which was exceptional! The spa and swimming pool only made the stay a lot more relaxing and that was exactly what we were looking for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Put it on your Bucket List
We have traveled and stayed in many hotels around the world. This has been our absolute favorite. It is a must visit if you are in the area.

10/10 Excellent

Jean-François, SERRES MORLAAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Jean-François

Stayed 1 night in Sep 2023

10/10 Excellent

Andreas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein sehr schöner Aufenthalt. Schöner Blick auf den Genfer See, tolle Parkanlage. Wir kommen gerne wieder.
Stayed 3 nights in Aug 2023

10/10 Excellent

Christiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Niklaus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alles war super!
Stayed 1 night in Jul 2023

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Christophe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Le TOP
Stayed 1 night in Jul 2023

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities
Une des plus belle vue! C'était le lieu que l'on vedrait venir en répétition
Stayed 1 night in Jun 2023

8/10 Good

Philippe

Liked: Cleanliness, property conditions & facilities, room comfort
L’hôtel et le parc sont merveilleux, le personnel de la réception gentil et disponible. En revanche, de l’avis des clients comme de l’équipe, il pourrait y avoir plus de serveurs au restaurant. Pas de distribution de serviettes à la piscine le lundi de Pentecôte…
Stayed 1 night in May 2023

10/10 Excellent

YOUNGBAE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Trevor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Excellent stay - loved pretty much everything. Great location
Stayed 3 nights in May 2023

10/10 Excellent

Philippe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Génial pour les enfants
Stayed 1 night in Apr 2023

10/10 Excellent

Emilie

Stayed 1 night in Dec 2022

10/10 Excellent

antoine, le perreux sur marne

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Un superbe établissement au milieu d’un magnifique parc, dominant le lac Leman. Très belle expérience.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour, concert
Stayed 1 night in Jul 2021

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Stayed 1 night in Sep 2020

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Guillaume

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour d Août
Séjour très agréable ! Établissement fantastique !
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bel hôtel. Service deplorable.
Un bel hotel propre avec une vue agreable. Kids et babyclub tres bien. Neanmoins un personnel mal formé et peu organisé. Service deplorable. Très dommage pour un hôtel à ce prix.
Stayed 1 night in Jul 2020

6/10 Okay

liliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel et cadre parfait personnel à l'écoute et attentif
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait en famille
Idéal pour un week-end en famille, pour les couples je pense qu'il y a des choix plus adapté
Stayed 2 nights in Aug 2018

10/10 Excellent

OLEKSANDR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique hotel
J'avais reserve une nuit pour mon anniversaire, l'accueil etait plutot bon, lorsqu'on a voulu demander si il etait eventuellement possible de changer de chambre juste pour avoir une fenetre un peu plus grande, la jeune fille de l'accueil nous a bien fait sentir qu'ayant reserve via hotel.com, c'est tout ce dont nous avions droit. Ce que nous pouvions comprendre bien sur mais ce n'etait pas tres agreable de se sentir comme si nous etions pas legitime d'un bon service pour avoir utilise un site d'offres d'hotels a prix avantageux. Pour le reste, rien a redire, c'etait vraiment tres agreable. Petit dejeuner parfait ainsi que le SPA.
Stayed 1 night in Aug 2017

8/10 Good

guido, italy

Liked: Cleanliness, staff & service, property conditions & facilities
nice location
Nice location ,not fair the balance price/room area
Stayed 4 nights in Aug 2017

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end
De passage sur Evian, nous nous sommes arrêtés dans cet hôtel. Très bon hôtel avec de belles prestations et un service impeccable.
Stayed 1 night in Jul 2017

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haut de gamme mérité
Prestations et service haut de gamme font de ce séjour un havre de repos (spa) et idéal pour recharger ses batteries

8/10 Good

Mauricio, Sao Jose dos Campos, SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.
Hotel bonito e confortável. Recomendo.Atendimento atencioso.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort