Book a Thermal Cottage

"Fantastic property that’s family friendly"

"Honestly, the worst experience. Over crowded, terrible service. Understaffed. Housekeeping service attempted at 10pm after requesting service four times that day. Sent a formal complaint to the hotel and have yet to connect with anyone almost a month later after following up weekly. Extremely disappointing experience."

"Great hotel"

"Nice room, remote for the TV was a tad slow to change channels but other than that no issues. Great AC and lots of food options nearby. "

"Perfect"

"Everything was fine especially the hot tub was wonderful "

"My check in experience was top notch. I needed extra bedding for the pullout sofa and the staff handled that like a champ. My family and I decided to have breakfast and all was great until then. My wife was in line for an omelette while I stood to the side. The cook asked for my wife's room key to prove she was staying at the hotel. We were so offended by that request because the cook never asked the guests ahead of my wife or those who were in line behind her. Now my family was the only group of color so yes we felt like she was singled out. While waiting to receive the bacon and sausage the cook had passed out up to 4 slices of bacon to guests prior to us, my son received 2 slices and asked if he could have more. The cook told him there's only 2 per person. My son explained that people ahead of him received more slices and the cook walked away from him. So this experience did not set well with us. We should have just left and got breakfast elsewhere. Needless to say, we will not stay at this hotel again. "

"It was a nice place to stay."

"Valet and Bell guys were great! Rooms were outdated but beds comfortable. Air conditioning needs replacing or to be updated - seems as though the rooms are humid. Check out is at 12 which I liked until staff started knowing on the door continually every 10 minutes along with phone calls. We were out with our bags and at valet by 11:45 just felt rushed- as they also turned the heater on in the room around 11 am to start pushing you out - thermostats are controlled by staff - this was a bad experience since the room was heated up to 75 while trying to get our bags together( it was 107 outside ) . The kids enjoyed the slides in the pool that was nice."