The Track Reserve Tours and Activities

It was not very clean when we arrived and there was nothing to clean up with on a daily basis during our stay (it was a week). We did get clean towels 3 times. One day we were without hot water. After a search I found a phone number to call and they came to fix the problem. It was a convenient area for the appointments I had and to get to the airport.

This was such a great location and all the staff was very welcoming, kind, and helpful! The construction on the street in front is an eyesore, but it had an easy & well marked area for pick up & drop off.

⭐️⭐️⭐️⭐️⭐️ 5/5 – Exceptional Stay in Beautiful Bay of Islands! We recently spent four nights at this stunning property in Russell, New Zealand, and everything about our stay was absolutely perfect. From the moment we arrived, the service was outstanding—warm, welcoming, and attentive without being intrusive. The facilities were top-notch: clean, modern, and incredibly comfortable. Whether we were relaxing in our villa, enjoying the scenic surroundings, or taking advantage of the amenities, everything was impeccably maintained and thoughtfully designed. What really stood out was the staff—they went above and beyond to ensure our stay was memorable. Friendly, knowledgeable, and genuinely caring, they made us feel right at home. We couldn’t have asked for a better place to unwind and explore the beauty of New Zealand North Island. Highly recommended, and we can’t wait to return!