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Reviews of Fletcher Wellness - Hotel Leiden

4 out of 5
Fletcher Wellness - Hotel Leiden
Bargelaan 180, Leiden

Reviews

7.6

Good

Rating 10 - Excellent. 179 out of 673 reviews" "
Rating 8 - Good. 284 out of 673 reviews" "
Rating 6 - Okay. 131 out of 673 reviews" "
Rating 4 - Poor. 52 out of 673 reviews" "
Rating 2 - Terrible. 27 out of 673 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing went well at my visit to the Fletcher Hotel except the pool (only 8-9:30 free access for guest) The room wasn’t clean properly, still rubbish from the previous guest in the bin. The soap dispenser in the shower was removed, I have to ask for some soap to shower. The fridge disconnects when you leave the room since you need to take the card with you, I thought fridges were supposed to be in ALL the time otherwise food will go bad, I asked for an extra card to leave it on, guess what the cleaner person removed so when I came back the fridge was off, a potential food poisoning opportunity. The phone in the room didn’t work so every time I have to walk to reception to complaint and ask for things. Some of the girls at reception were not useful at all. I emailed the Fletcher hotel and chain, still waiting for a response. I think I should be entitled a refund
Stayed 3 nights in Apr 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wilhelmus, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing facility with a great view over the Leiden skyline with its distinctive churches from the swimming pool at the 11th floor.
Stayed 1 night in Feb 2024

4/10 Poor

Paulina

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Sanghamitra

Stayed 1 night in Dec 2023

8/10 Good

PT

Stayed 2 nights in Dec 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Nov 2023

8/10 Good

ken

Liked: Property conditions & facilities
enjoyed my stay. Only negative is that wish the pool was open longer hours for guests
Stayed 4 nights in Oct 2023

8/10 Good

Travis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned one day. Promised a discount but never contacted by management. Key cards had to be constantly rekeyed for the keys we had for the room. Spa area was wet nice
Stayed 2 nights in Oct 2023

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Fine, not great
Our stay was adequate. The set up is a bit bizarre. The hotel is on a few floors of a business building and not terribly secure imo. There’s no lobby per se, only a reception area on the 12th floor. The room was large and the bed was comfortable, though not terribly clean (e.g., coffee stains down the wall, dingy towels that were small and didn’t smell fresh). The toilet was right next to the bed and there was only one door for the toilet and shower, meaning only one could have a door closed at a time (read: limited privacy). The room was freezing and the thermostat was meaningless—I was given a space heater to warm it (was 60 degrees in the room at one point). The breakfast was excellent as was the location—just steps from Leiden train station.
Stayed 4 nights in Oct 2023

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spa is not included, the pool is only open to guests from 8am to 930am, and the SPA is nude, its not 100% clear when you are looking. Bathing suites are not allowed.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good value for a comfortable room.
The room is great, comfortable large bed, wonderful shower, great view and good location. Service at front desk is weak, sometimes the wait times are very, very long to check in or even to ask a question. Disorganized because they also service the spa. Most staff are unfriendly and uninformed, unless you are lucky enough to get Flora.
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Terrifying experience in the elevator
I was assigned to a remote area on the 11th floor, which required a long walk. However, the situation became alarming when, after midnight, around 11:00 PM, I got stuck in the hotel's elevator. When I reached the 11th floor, the elevator doors wouldn't open, and the elevator itself was immobile. I was stuck for nearly ten minutes before the elevator automatically descended to its original floor. It was a terrifying experience.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The amount charged exceeded the price I initially
During check-out, I was charged a room rate that was significantly higher than the online booking price. It was only afterward that I realized the mistake and had to return to the hotel to have it corrected. It was a truly disappointing and careless experience. Otherwise, my room was okay.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Careless front desk
I encountered a very careless and unprofessional front desk lady. I extended my stay for an extra night and specifically requested her to update my room key to prevent it from becoming inactive. After checking, she assured me that the matter had been taken care of and there was no need to update the room key. However, when I returned to my room in the afternoon, I couldn't access it as expected. I had to walk a long way back to the front desk to have the issue resolved. Otherwise, the hotel location is good.
Stayed 1 night in Sep 2023

10/10 Excellent

SAKURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice price including breakfast!
Stayed 1 night in Sep 2023

8/10 Good

Maria E

Liked: Cleanliness, property conditions & facilities
The hotel was very nice and the location too. Not very helpful for the early checking . The spa should be included in the amenities for guests .
Stayed 2 nights in Sep 2023

8/10 Good

Lee

Stayed 2 nights in Sep 2023

4/10 Poor

David

Disliked: Staff & service
Dont use if not okay with Nudity
Difficult to find ...had to ask locals for directions. Dont use if your not okay with nudity...you can only use pool at set time. All other sevices chargeable and you cant wear bathing costumes. TV remote broke....phone didnt Dont work...reception located on the 12th floor not good for my hubby with limited mobilty.
Stayed 4 nights in Sep 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was very nice and close to amenities The pool was amazing, but could only be used til 9:30 in the morning as it was open as a spa at 10, and bathing suits not worn…. I am not comfortable going like that, or I would have been happy to spend the day there
Stayed 2 nights in Aug 2023

6/10 Okay

Mariam

Disliked: Cleanliness
Substandard House keeping :(
House keeping staff left much to be desired, but receptionists were all great, professional and responded promptly to my complaints. House keeping staff put soiled (blood-stained) or worn out sheets on my bed. Although the sheets were pressed, it was unacceptable that they did not notice the stains on them. They also failed to clean the room , collect the trash or replace the coffee pods/coffee cups on several occasions — One house keeper in particular was rude and raised his voice when I faked for unstained pillows & duvet (the ones already in the room were badly solved). House keeping staff need done training in customer service and the basic duties of their job. Otherwise, very nice property with a terrific view of the city,
Stayed 7 nights in Aug 2023

2/10 Terrible

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good Spa bad hotel
Great location just a bad hotel. Customer service was trained by Atilla the Hun. Just plain bad
Stayed 1 night in Jul 2023

6/10 Okay

Dominic

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel but pretty average experience. Couldn’t get the little things right. The reception is a all over the place with everyone trying to get into the pool area. Our door card got deactivated randomly a few times. Our bags were supposed to be brought to our rooms and wasn’t. There was no soap in our room. Great location though and comfortable bed

6/10 Okay

Ieva

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
A bad place to stay
Think long before you book here. Other than the spa there is little to recommend it
Stayed 1 night in Jul 2023

2/10 Terrible

Kevin

Business traveller
Disliked: Staff & service
Go elsewhere do not stay here unless you need spa
The hotel is spread across two buildings requiring us to go down by elevator walk across the building then go back up. The suite room we booked had no more furniture than a std just more floor space. I used the laundry twice twice I was given the wrong laundry and one time a shirt was lost. It was eventually returned after much protestation. The pool is.o ly accessible by hotel guests 8.30 to 9.30 am. Otherwise you need to pay a spa fee. Breakfast was vet basic and often seemed out of certain selections. The wellness center was nice but fairly crowded when we used it
Stayed 2 nights in Jul 2023

6/10 Okay

Lorraine

Stayed 2 nights in May 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice break in Leiden and other towns nearby
I enjoyed a couple of nights at this hotel in Leiden. I caught up with some friends in Leiden and took trips to an Art Galley in Den Haag and to see an Opera in Amsterdam. The hotel is handily located near the train station to facilitate those trips
Stayed 2 nights in May 2023

8/10 Good

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall upkeep is good. For us Indians preferring vegetarian food, we are left with very little options.
Stayed 4 nights in May 2023

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for travel. Staff excellent and friendly. Breakfast good. Bed comfortable. Did not like shower door.
Stayed 4 nights in Apr 2023

6/10 Okay

Ho Ching

Stayed 2 nights in Mar 2023

8/10 Good

Zoe

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

4/10 Poor

Dick

Liked: Cleanliness
Disliked: Staff & service
The location of the property is perfect ! Parking on site if your not a local with Dutch cards ! Not good! Can’t pay in cash or UK debit card, rooms really strange regular room if curtains aren’t closed other rooms will look into your room, location great and it ends there! I can’t judge more expensive rooms or restaurant as did not use.
Stayed 3 nights in Dec 2022

4/10 Poor

rob

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel has the most confusing layout of any I've stayed at. Staff weren't available when needed (they were in a meeting and not available for an hour) Bar area is tiny - little room to enjoy a quiet drink Room service hard to get hold of
Stayed 3 nights in Jan 2023

8/10 Good

Petronella

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

shafiq

Business traveller
Liked: Amenities
Disliked: Staff & service
One of the the staff at the check in was rude. I had to stand around for someone to look up as all the staff were just talking to each other whilst laughing. There were no name tags on any of the staff.

6/10 Okay

Jose

Stayed 1 night in Oct 2022

10/10 Excellent

No-Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space layout and the location are great. Sound proof is ok-ish as I could still hear some next-door guests chatting in my room.
Stayed 1 night in Sep 2022

10/10 Excellent

Jiri

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not the cleanest but overall great
Pros: Nice hotel, friendly stuff, great location in the centre and right next to the central station. They offer really great breakfasts. Some rooms has very nice views of the city! Minor cons: My colleague´s room has no windows that could be open, so there was no possibility of ventilation. Also a bit confusing is that the hotel is hidden inside a huge building. The big sign of Fletcher Wellness hotel is visible on this building from bigger distance only, but not in its vicinity, so it was not easy to find the hotel, or to be more specific, its reception desk (at the highest floor). There should be some sign above the doors when entering from the street. Big con: As you can see from the pictures, the tidiness is not too good. Especially the view on the floor below the bed was disgusting. But overall, we had a nice stay, recommended.
Stayed 5 nights in Sep 2022

8/10 Good

Geert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was good
Hotel and room was clean , Shared door for shower and toilet was interesting. Girls at reception we,re very nice and helpful.
Stayed 6 nights in Sep 2022

6/10 Okay

Lee

Business traveller
Liked: Cleanliness, room comfort
Average stay
The room key was not activated correctly by reception, they locked us out of our room by one day.... Coffee stains on the carpet in our room.... the breakfast buffet needs revamping (Burnt bacon, too little choice, but food quality was ok) Room service did'nt clear uneaten food from main hallway near rooms for at least 24 hours..... One good pint was that the size of the rooms were decent. The layout my be bothersome to most. I stayed on 11th Floor which was only accessable by going to the tenth floor, then going along a big corridor to anoither lift at hte end of the building, then a lift up to the next floor above..... not great for someone with mobility issues.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
blocked sink, leaking shower, no soap...
The bathroom sink was blocked, the hairdryer was covered in a thick layer of dust, the shower leaked over the bathroom floor and for soap we had to walk between the wall mounted container on the sink and back to the shower. I did not dare try to spa after seeing the poor condition of the bathroom. Stay in the IBIS across the street for half the price - it does not pretend to be fancy but they do clean.
Stayed 3 nights in Aug 2022

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel with excellent spa facilities (which I'll have to try next time!). Super friendly staff and a cosy room for a business trip, will definitely stay again.
Stayed 1 night in Aug 2022

6/10 Okay

Iris

Liked: Cleanliness
Disliked: Amenities
The noisiest hotel ever. "Paper-thin walls" doesn't even begin to describe it. Earplugs will prove useless. You will hear people walking and talking from all sides and all hours. Also, one of the most impersonal hotel experiences. The building is a multi-purpose building next to the train station. The reception is on the 12th floor, next to the pool. The hotel is undestaffed so except long waiting lines. (We waited for 10 mins for a station access card only to be told they could not find one.) On the good side: the room was clean and spacious. Also, conveniently located. A good option for a one-night layover in Leiden. Otherwise, plenty of other options around within similar price range and much better service.
Stayed 2 nights in Jul 2022

6/10 Okay

N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business Leiden
Look maybe my mistake but this was just a bad choice for a business hotel even if the prospect of a spa session after a hard day of discussions was appealing. Parking complexed, but fortunately guessed right. Lift system irritating - renovations are happening so understandable, but strikes me that just adds a layer of irritation on to an all ready irritating situation. The check in system obviously allows multiple keys for the same room .. apologies to the couple wanting some quiet time when I opened the door. Overall it’s a nice place with nice staff but the building, size and concept can be described as square peg in round hole. Leiden is however charming.
Stayed 2 nights in Aug 2022

8/10 Good

Olja

Stayed 1 night in Jul 2022

10/10 Excellent

Raymond

Stayed 1 night in Jul 2022

8/10 Good

Fego

Travelled with group
Liked: Cleanliness
good stay
Stayed 3 nights in Jul 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Split over different floors in a large office block, so it's a bit weird navigating around, but it's nice enough in side. You can have breakfast looking down into the next floor where people are sat working in their office.
Stayed 2 nights in Jun 2022