The Franklin Institute Tours and Activities

I arrived very late. At checked in, the customer service agent noticed my reservation was for the next day. He checked the room rate for that night, it was close to $1K and suggested for me to check online since I still have 10 minutes before midnights. I did managed to get a room at a similar rate to my other booking. I really appreciate this agent’s effort to assist me through this process and also allowed me to have the same room for the next block of reservation which started the following day. The hotel atmosphere is vital and warm. The room is spacious, upgraded and artfully designed. The room and bathroom is very clean and well maintained. I will definitely return to this hotel next time I am in the area/

Very clean property, everything was as described. We enjoyed the area, with many historic sites within walking distance.

First, the positives... the location is fantastic, the staff (everyone we encountered) was excellent, the pool area was very nice and gym was, too. The big detractor is that our room was old and tired. It was clean, but when the renovated, or at least tried, they replaced the carpet with crappy vinyl plank flooring. The size of the room was fine, the AC functioning was not good, but it was a heatwave weekend, so some grace there. The room did not match the photos, had our room been accurately shown in the photos I would not have stayed. You can tell from the lobby and other public areas that the design team at the hotel know what they're doing so if you stay just make sure you are in a fully renovated room - if there is such a thing, otherwise, except for the location and staff you'll be just as well off at a Holiday Inn Express.