The Club at Sunrise Tours and Activities

Overall terrible experience. Beautiful design that is ruined by poor customer service. For five days we threw money away for an overall disappointing experience. Each day of our trip we were faced with a new challenge: wrong room given at check-in, hotel cabana rental website outdated, pool bar with lack of ingredients to make a basic cocktail, concierge provides wrong property information, amenities in room broken, cable tv out and items not refilled by housekeeping. Only one manager that I spoke with was helpful and understanding. He was kind to refund the resort fees. Sadly, the hold on my credit card still is present well beyond the 10 business days. The fight continues..and my love of the Hilton brand destroyed.

The property was beautiful and well kept. The room was also exceptional and clean. Cons were paying for parking even though you're staying there, and late check in time. Not to mention check out time is 11am, and house cleaner was banging on the door at 8:30am. Not happy.

Absolute best hotel I’ve ever stayed in the room was very clean. The shops were awesome. The staff was the best. The pool had a great time overall the best experience ever in a hotel in my life. The casino portion was awesome. Just the best. I highly recommend this place.