The Brook Holidays from NZ$948

Great place to stay. Friendly staff, well presented rooms. Looking forward to my next trip there. Will be back

Unfortunately, we were only here for about 5 hours as we decided to check out early and return to Christchurch due to a red weather warning. However, the place seemed well equipped and spotless with plenty of parking available. There was demolition taking place next door, though I cannot comment on morning noise I can imagine the nearby main road and construction would be quite noisy. We did try to ask reception staff on their opinion regarding the red weather warning (we’re from the UK so didn’t know how serious it was). The young chap on reception seemed oblivious to the government warning and said he wouldn’t know where to check to get advice - something that baffles me considering they are in hospitality and it was all over the national news. We made the right decision as by the next morning all the roads back to Christchurch were closed and many areas had lost power. The Christchurch hotel we stayed at issued a warning to all guests to stay inside during the warning, they ensured we had this information by posting a print out under our door. Very much in contrast to the Nelson hotel. The hotel seems like it could be a good, clean option for a night or two if you need to stay in Nelson.

The property is beautiful it’s a funny set up lots of live residents and the surrounding gardens are beautiful and rooms are comfortable. Room service is pretty average to say the least. Had to,ask for coffee on 2 occasions and beds were not made up. Birds crapped all over the car so asked for a hose to wash it off. Manager didn’t know what a hose was until I explained it to him then couldn’t help me. Gardens in the residential area are stunning.

I only stayed one night, arrived late and then found my VISA card was still not working... honestly the reception & restaurant staff could not have been more understanding and helpful. All was sorted and for just one nights stay I was treated like a VIP!!