Terrace/patio

Reviews of The Arden Hotel

4 out of 5
The Arden Hotel
44 Waterside, Stratford-upon-Avon, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 507 out of 737 reviews" "
Rating 8 - Good. 181 out of 737 reviews" "
Rating 6 - Okay. 31 out of 737 reviews" "
Rating 4 - Poor. 11 out of 737 reviews" "
Rating 2 - Terrible. 7 out of 737 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, wonderful staff, great location! This is my second stay at The Arden, and it was as lovely as the first. The staff even put a Happy Birthday surprise in the room on arrival for my mum, which was much appreciated.
Stayed 2 nights in Mar 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff and comfortable room
Stayed 3 nights in Mar 2024

4/10 Poor

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed here in the past and been very happy. This time it was a very disappointing experience all around. The property is now very tired (which we could put up with) but also not very clean and the food hugely disappointing. We will definitely look for alternative accommodation and meal options on our next visit.

8/10 Good

Hugh

Stayed 1 night in Mar 2024

10/10 Excellent

Jude

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very very dusty and rustic.... lots of stains on bed and bed sheets, room service woke me at 9am the one morning, very underwhelmed by this hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. With great front of desk staff and luxury touches that go beyond what you'd expect from a 4*. Excellent location near the waterfront in Stratford, with everything you could want within walking distance. Breakfast was a little unexciting and I don't think the evening dining options and menu are appealing. At least not in winter. Would certainly go back and recommend to others.
Stayed 2 nights in Feb 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, great location and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, beautiful location, and professional, friendly staff. Very happy with my stay here, and have already booked to come back again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a great location, within walking distance of the shops & theatres.
Stayed 3 nights in Dec 2023
Response from Jack Ray on 2 Jan 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The Arden
Had a great time in Stratford, hotel was lovely so we’re staff, only had one gripe it’s an old building and the room we stayed in was by the staircase and it was very noisy and squeaky would stay again but choose a different room.
Stayed 2 nights in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jack Ray on 26 Dec 2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Jack Ray on 26 Dec 2023
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, room comfort
Lovely hotel in perfect location
Stayed 2 nights in Nov 2023
Response from Jack Ray on 6 Dec 2023
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly free bottle of wine on ice in room which was nice touch but it was very sweet German wine so couldn’t drink it 🤔 Service and location lovely
Stayed 1 night in Nov 2023
Response from Jack Ray on 6 Dec 2023
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your feedback on the wine. Had you let our reception team know, I'm sure we could have sourced another bottle to match your tastes, though we can certainly do so next time!Kind regards, Jack Ray - Reception Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here many times as it was an SLH hotel. It’s a wonderful hotel in the centre of Stratford, perfect for the RSC, however the rooms are starting to look a little tired, it could do we a refresh.
Stayed 1 night in Nov 2023
Response from Jack Ray on 16 Dec 2023
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service
Upgraded room was not so good. The room smelt damp due to a leak in the bathroom, the bed was uncomfortable, the tv did not get all the channels and the people in the next room were noisy, waking us up at 6am with their tv blaring. The lady on reception however was very apologetic and helpfull so found us another room, which althoug smaller,was much better. The breakfast on the first morning was ok but on the second morning my husband was served cold scrambled eggs which he had to send back. All in all it was a pleasant stay in a nice hotel in a good location with very pleasant staff, but all those stairs!
Stayed 3 nights in Nov 2023
Response from Jack Ray - Reception Manager on 19 Nov 2023
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and apologise for the 1st night you stayed being less than relaxing due to the leak in your bathroom, the bed and the noise from a neighbouring room. I'm glad my colleague on reception was able to find you a better room to help you get some well deserved rest and I'll be sure to pass on your feedback to the rest of the management team. Kind regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jack Ray on 5 Nov 2023
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Andrea

Stayed 1 night in Oct 2023
Response from Jack Ray on 5 Nov 2023
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, Jack Ray - Reception Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here at the Arden Hotel. Staff were so friendly, great location and super nice room!
Stayed 2 nights in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Debra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing hotel. Was upgraded to the Maple room when we arrived which is so lovely. The Maple room has a view of the RSC and an amazing king sized bed!
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Lily,Thank you for the great review of our hotel! We're thrilled to hear you enjoyed your complimentary upgrade to the Maple room and had such an amazing time at the Arden Hotel. We'll certainly look forward to having you stay with us again!Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live this place. Amazing staff, great location, lovely rooms.
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Jason,Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry lovely stay
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Rebecca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

2/10 Terrible

Thales

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Mr & Mrs Thales,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. I hope to stay again sometime!
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Wayne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and enjoyable stay
Excellent location, close to restaurants and directly across the Royal Shakespeare theater. The staff was friendly and helpful. Breakfast included continental items and an made to order plate. Both the food and service were good. We enjoyed our stay. Thank you Arden!
Stayed 2 nights in Sep 2023
Response from Jack Ray on 3 Nov 2023
Good Evening, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, found all our staff helpful and enjoyed your meals! We look forward to welcoming you back to the Arden!Kind Regards, Jack Ray - Reception Manager

8/10 Good

Michael

Stayed 2 nights in Sep 2023
Response from Jack Ray on 29 Sept 2023
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, quaint, friendly, strong a/c, good location. Highly recommend .
Stayed 2 nights in Sep 2023
Response from Jack Ray on 24 Sept 2023
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
A lovely stay. Great service and comfort. And the room service chips were the best Uve ever tasted!!
Stayed 1 night in Sep 2023
Response from Jack Ray on 25 Sept 2023
Dear Julie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and location. Gorgeous setting. Very historic. Great place to walk around town Shakespeare theayer right across the street! We went 2 nights to plays, was fabulous. Restaurant wonderful for breakfast and dinner. We loved our stay.
Response from Jack Ray on 24 Sept 2023
Dear Diane,Thank you for leaving such a wonderful review of our hotel. I'm pleased to hear you enjoyed dining in our restaurant and found the atmosphere of the hotel to your liking. You are always welcome to stay with us should you wish to catch a performance at the RSC, so do give us a call as we may even have tickets!Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel perfectly situated beside the river Avon and overlooking the RSC theatre. We stayed in a superior room with views of the theatre which were wonderful. The room itself was well appointed with amenities such as tea/coffee and real milk in the fridge. The check in and concierge service were all impeccable. Overall we had a wonderful experience and would definitely return.
Stayed 1 night in Sep 2023
Response from Jack Ray on 5 Nov 2023
Dear Sophia,Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and are pleased to hear your whole experiences was wonderful! We certainly look forward to seeing you again. Kind regards, Jack Ray - Reception Manager

10/10 Excellent

Kirsten

Stayed 1 night in Sep 2023
Response from Jack Ray on 10 Sept 2023
Dear Kirsten,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service brilliant, easy parking, great location
Stayed 1 night in Sep 2023
Response from Jack Ray on 10 Sept 2023
Dear Helen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 Good

Lynsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
Hotel in perfect location. We were upgraded to a better room which we were very grateful. Large room with comfortable bed. Good shower. All clean and spotless - bathroom could do with an update. The man who showed us to our room on the Sunday afternoon seemed rushed and not particularly welcoming. Monday's staff were lovely.
Stayed 1 night in Aug 2023
Response from Jack Ray on 9 Sept 2023
Dear Lynsey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your feedback. We hope to address the bathroom in all rooms during our next refurbishment in the works. I must, though, apologise for your rooming being rushed and shall address it during the next training session with my team. Kind Regards, Jack Ray - Reception Manager

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the lovely big room and also the large bathroom with a bath and a shower. A small niggle, one of the blinds in our room was broken and the fridge did not seem to be working, but this did not detract from our stay. The bed and pillows were comfy and the large tv was a bonus. Only negative was all the stairs everywhere and the price of the drinks in the bar! Breakfast was good as hot food was cooked to order.
Stayed 2 nights in Aug 2023
Response from Jack Ray on 22 Aug 2023
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your feedback on the blinds and fridge in your room. Additionally, I'm sorry to hear about the stairs being an issue, we have multiple flights across the building and no lift due to the building being protected, but should you book again, feel free to give the reception team a call and we can allocate you a room with fewer stairs that is just as nice as the room you had this time!Kind Regards, Jack Ray - Reception Manager

6/10 Okay

Alan

Stayed 2 nights in Jul 2023
Response from Jack Ray on 22 Aug 2023
Dear Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Carl

Stayed 1 night in Aug 2023
Response from Jack Ray on 20 Aug 2023
Dear Carl,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Great hotel let down by minor issues
The hotel is located across the road from the RSC Theatres and in the centre of town near the river which is very handy. There is also off street parking for customers which is a big bonus. We had breakfast one morning in the restaurant which was tasty and the bar provided nice draught beer. The staff were very friendly and very helpful. The only thing that disappointed me was the finish in the rooms. Little things like the silicone sealant peeling in the bathroom, the plug hole in the bath not sealing so we couldn't take a bath and the fridge that was not cool at all. We spent most of our time out of the room but the beds and tidiness were good. At the time of our visit some of the rooms were boarded up were renovation work was being carried out. Hopefully, this will address the points I've raised.
Stayed 3 nights in Aug 2023
Response from Jack Ray on 20 Aug 2023
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay, but have noted a few areas in the rooms which could do with additional polish, which we thoroughly appreciate. Your feedback serves as a great way for us to find the areas that need addressing during our planned renovation which we hope happens at the beginning of next year. I'm glad that despite this, you enjoyed the draught beer, meals in the restaurant and the prime location we provide at the Arden, to then go and explore Stratford to your hearts content. Thank you once again for your feedback and we hope to have the pleasure of you visiting in the near future. Kind Regards, Jack Ray - Reception Manager

6/10 Okay

Robert

Stayed 1 night in Jul 2023
Response from Jack Ray on 29 Jul 2023
Dear Robert,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards, Jack Ray - Reception Manager

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the town centre. Upmarket interiors , nice outdoor terrace for a pre theatre drink. The bath was very high sided and would not be easy for someone with arthritis to use particularly as there is no hand rail. We had continental breakfast but a good number of alternatives were available. The hotel benefits from having its own sizeable car park. not cheap but I guess that is a sign of the times we are living in .
Stayed 1 night in Jun 2023
Response from Jack Ray on 27 Jun 2023
Dear Andrew, Thank you for such a detailed review of the Arden Hotel. We are able to provide hand rails to guests by way of our concierge form, among a number of other amenities to make the stay more comfortable. Though, admittedly, the baths are higher than average due to the design and we do understand your astutely made point that some customers may struggle without assistance. Kind Regards

10/10 Excellent

Dean

Stayed 1 night in Jun 2023
Response from Jack Ray on 27 Jun 2023
Dear Dean, Thank you for leaving such a great review of your stay at the Arden Hotel. We look forward to the next time you stay with us and promise to deliver the same level of service!Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Lovely hotel, very friendly and helpful staff. We had dinner in the hotel, but was very disappointed with the sharing platter for 2 which was one bread roll, butter, some almonds and olives at a cost of £12! I Rather spoilt the evening meal which was otherwise very acceptable!
Stayed 1 night in May 2023
Response from Jack Ray on 27 Jun 2023
Good evening, Thank you for leaving such a nice review of your stay in May. I am pleased to hear you enjoyed your overall experience at the Arden Hotel, but were left somewhat disappointed with the sharing platter. I'll be sure to pass this onto our Kitchen team where we can expand the selection available per board. Kind Regards

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A splendid hotel with character and superb staff! The period property does restrict movement for disabled guests but the staff are always so willing to assist and make life as easy possible. Location, dining and service are excellent.
Stayed 2 nights in May 2023
Response from Jack Ray on 27 Jun 2023
Dear Diane, Thank you leaving a review of your stay at the Arden Hotel. We are always willing to assist our guests should they need anything and it's great to hear despite the building's mobility restrictions you enjoyed your stay to the fullest. Kind Regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jack Ray on 27 Jun 2023
Dear Dean ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Bridget

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was pretty much what the property had going for it. The rugs were stained and pulled up in the hallway to our room and in our room. There was not a lot of space in the room. The shower was small and the bathtub seemed like wasted space. In general I just did not feel like the room was clean.
Stayed 2 nights in Mar 2023

6/10 Okay

Jean, Chicago

Liked: Cleanliness
The locations is incredible if you are going to see a show at the RSC and the staff was excellent. Unfortunately, the bed was very hard and uncomfortable to sleep on.
Stayed 1 night in Mar 2023

6/10 Okay

nicola

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Problems with water supply - could not move rooms so had to have water turned off so could not shower staff were very apologetic and helpful
Stayed 1 night in Feb 2023