Suite, 2 Queen Beds, Non Smoking, Kitchen (Dining Table)

Reviews of Best Western Plus Covered Bridge Inn

2.5 out of 5
Best Western Plus Covered Bridge Inn
3882 N State Road 59, Brazil, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 359 out of 722 reviews" "
Rating 8 - Good. 235 out of 722 reviews" "
Rating 6 - Okay. 73 out of 722 reviews" "
Rating 4 - Poor. 30 out of 722 reviews" "
Rating 2 - Terrible. 25 out of 722 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sherri

Travelled with pets
Disliked: Staff & service
This hotel was close to the highway, had several gas stations and restaurants within walking distance, which was nice. The lobby was clean looking and and well taken care of. The staff, however, were not very friendly and had to press them for information. They are pet friendly, so we (myself and 2 dogs) were on the 1st floor close to the dog relief area. A very small area and at night it is not well lit. The room it self was ok as typical "dog rooms", not smelly or anything. Bathrooms have cheap soap/shampoo dispensers, that didn't work well. I know its cheaper, but I do like the traditional little bars of soap. The beds had white bed coverings so make sure you bring a blanket or sheet to cover them if your dogs jump up to the beds. Breakfast in the morning was good, eggs, sausage, biscuits and gravy, along with bagels and sweet breads. Would I stay there again? Absolutely! Now, I just know what to bring and what to expect.
Stayed 1 night in Mar 2024

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness
they don't clean your room because of COVID-19 come on covid has been quite some time. I had to take dirty towels every day to desk to get clean ones. if you stay several days they do not come in to freshen up the room. the trash was running over. what was I paying for. if I wanted to clean house I would have stayed home. i paid 85 dollars a night for what. watch out folks if you do not want to do cleaning don't go here.
Stayed 4 nights in Feb 2024
Response from Michelle on 24 Feb 2024
I apologize we did not meet your expectations. We appreciate guest feedback to improve the stay for future guest. Thank you for your review.

10/10 Excellent

Cara

Liked: Property conditions & facilities
My only complaint would be that there was no option to block out light from the gas station signs. The draperies were decorative only and not made to close.
Stayed 1 night in Feb 2024

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great workers here.
Stayed 1 night in Dec 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The shower needs more pressure. & the walls are thin. The neighbors tv woke us up at 5am.
Stayed 1 night in Dec 2023

2/10 Terrible

Cindy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
The good...beds good. The bad...the room smelled horrible like cooking so we changed the room, the fridge made noise, their were bugs in hallway, the luggage cart was not avail when we arrived for some time, the breakfast was horrible..empty containers, machines not working, etc heavy cleaning while we were having breakfast! Window in the room does not open.
Stayed 1 night in Dec 2023
Response from Nicole on 21 Dec 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
May not come back
Room was clean. However the Wi-Fi was extremally slow in my room. I found out from hallway that there were about one third of building has bad Wi-Fi signal. The service was poor too. The guy was not willing to help when I asked if there were restaurants or food stores nearby, as well as complained the Wi-Fi issue. Also, you can smell pet odor from the first floor
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Travelled with family
My main complaint is the bed and bedding. There was a sheet missing, and the ones used didn't even fit the mattress. The bed itself made me feel like i was sleeping on a floor. It was SO hard. I had zero rest.
Stayed 1 night in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michelle on 4 Dec 2023
Thank you.

6/10 Okay

kaitlyn

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Non-smoking hotel and non-smoking room, but walked in and our room smelled like smoke. Only a sheer curtain, no shades to pull over the window so our kids were woken up early with the sun.
Stayed 1 night in Nov 2023
Response from Michelle on 22 Nov 2023
I apologize we did not meet your expectations. We are a 100% smoke free hotel. I apologize others did not abide by the policy. We have black out curtains in every room located to the right and left of the window. Thank you for your review.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Michelle on 4 Dec 2023
Thank you Robert!

6/10 Okay

Susan

Stayed 1 night in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michelle on 4 Dec 2023
Thank you.

8/10 Good

Linda

Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient to interstate.
Stayed 1 night in Nov 2023
Response from Michelle on 4 Dec 2023
Thank you Linda. Yes, we are located at exit 23 off I70.

10/10 Excellent

russ

Stayed 2 nights in Nov 2023
Response from Michelle on 8 Nov 2023
Thank you!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice but the surrounding area was a little of an eye sore
Stayed 2 nights in Nov 2023
Response from Michelle on 8 Nov 2023
Thank you for your review. We are conveniently located off I70 at exit 23.

2/10 Terrible

Rejeana

Stayed 10 nights in Oct 2023
Response from Michelle on 4 Dec 2023
I apologize we did not meet your expectations.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. Did not hear any noise at night which was good. The area around the property wasn't that good to look at but all I needed was a comfortable nights rest and that's what I got for the most part.
Stayed 1 night in Nov 2023
Response from Michelle on 4 Dec 2023
Thank you Randy!

10/10 Excellent

Kil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you!

6/10 Okay

Melinda

Stayed 2 nights in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you for your review.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant staff
Stayed 1 night in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you!

6/10 Okay

Monda

Disliked: Room comfort
Stayed 3 nights in Oct 2023
Response from Michelle on 8 Nov 2023
I apologize we did not meet your expectations. Thank you for taking the time to leave a review.

10/10 Excellent

sherri

Stayed 4 nights in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you Sherri! We look forward to seeing you soon!

6/10 Okay

Kathy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was charged before we even arrived. Whoever was trying to put a hold on my account actually put the pmt through. The beds were very uncomfortable. Couldn’t sleep
Stayed 2 nights in Oct 2023
Response from Michelle on 4 Dec 2023
I apologize we did not meet your expectations. We check every guest in every guest by 4pm to verify they have accurate billing. If a credit card does not authorize we can not guarantee a reservation. The bedding has recently had new brand requirements added. I apologize they did not meet your needs.Thank you for completing the review.

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, amenities
The walls are paper thin. You could hear normal conversations through the walls.
Stayed 5 nights in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you for your review. I apologize on behalf of the guests who were not courteous of other guests.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safety lock part that is attached to the door was missing.
Stayed 1 night in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you for your review. We have addressed the door thank you for your feedback.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Nice beds. Nice lobby. Friendly check in.
Stayed 1 night in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you Gina!

4/10 Poor

MICHAEL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
T V not working and no one knows how to fix the cable box person at front desk tried 3 times We were told a big line of B S Last time for Best Western I will sleep in the car next time
Stayed 1 night in Oct 2023
Response from Michelle on 19 Oct 2023
We apologize for the provider of the Directv did not meet your needs. front desk is trained on repairable Directv issues. However, if it is out of our scope a call is made for a technician to address the issue. This has been done. I was very appreciative of Corporate offering you a 25 card for the vendors equipment not working. Thank you for your feed back.

6/10 Okay

Crystal

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Cleanliness
The cleanliness of the room was very poor. The pad on the bench was covered in gross stains. One of our bed comforters had a huge blood like looking stain and had to ask for more blankets. they had us strip the bed ourselves and bring it up front and handed us new sheets n blankets.
Stayed 1 night in Oct 2023
Response from Michelle on 21 Oct 2023
I apologize for any inconvenience this may have caused. We clean linens after every stay. We use the advanced laundry system through Ecolab.We apologize if it did not meet your expectations.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covered Bridge Festival
This was a good trip. The Best Western Covered Bridge is clean well, in good condition, and they have a great breakfast.
Stayed 1 night in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you, Edward, for a great review. We hope you return soon.

10/10 Excellent

Maribeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We travel quite a bit so this was a pleasant experience and it all was so nice and clean, friendly, and the breakfast was amazing!
Stayed 1 night in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you, Maribeth! We appreciate your business and feedback.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michelle on 8 Nov 2023
Thank you Barbara!

6/10 Okay

Teresa D

Liked: Staff & service
Not again
The staff were very nice. Try he room was okay. The bed was not the most comfortable. The bed and flooring creaked. Old small toilet. Stains on the sofa. Carpet was not cleaned. It left my husband’s white socks dirty. Noisy area and not much there. We will not stay there again.
Stayed 3 nights in Sep 2023
Response from Michelle on 4 Oct 2023
I apologize we did not meet your expectations. We do brand standard deep cleans. We have a wonderful caring staff. Thank you.

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exceptionally clean and the evening receptionist was extremely helpful. Highly recommended this hotel
Stayed 1 night in Sep 2023
Response from Michelle on 8 Nov 2023
Thank you for your king review and words. We appreciate you.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Noise from guest made for unpleasant Stay
The property was fine But there was a group there for a cross-country event Lot's of young kids On our floor kids ran, up and down the hallway from 7:30 to past 10:00 yelling and screaming Parents did nothing Called front desk about the noise and nothing changed Kids in room next to us were SO loud TV also so loud you could hear it clearly through the wall Called front desk again Still No charge Made for a disappointing stay with little rest Have stayed here several times always Great Maybe managers don't care that much anymore as nothing was done to correct the noise issues Mentioned noise when checking out to front desk person who said nothing and it took them 10 minutes to get me a paid receipt Don't think they knew what they were doing The appearance of the front desk persons was not professional more unkept looking Again So different from our last Stay mo
Stayed 1 night in Sep 2023
Response from Michelle on 4 Oct 2023
I apologize we did not meet your expectations. We have a kind professional staff. Also, as management we have a great team that can address issues as told. If you ask for management then we can help resolve. Without being told we can not address issues. I have reassessed noise complaints with the desk team. Thank you for your review.

2/10 Terrible

Staci

Stayed 1 night in Sep 2023
Response from Michelle on 21 Oct 2023
I apologize we did not meet your expectations. Thank you for completing the review.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michelle on 28 Sept 2023
Thank you!

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast loved the pancake machine.
Stayed 1 night in Sep 2023
Response from Michelle on 28 Sept 2023
Thank you for your feedback. We look forward to your return!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
So so
No wifi, tv wouldnt connect to the network
Stayed 1 night in Sep 2023
Response from Michelle on 28 Sept 2023
Thank you for completing the review.

8/10 Good

Ernst

Stayed 4 nights in Sep 2023
Response from Michelle on 8 Nov 2023
Thank you.

8/10 Good

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michelle on 28 Sept 2023
Thank you!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accommodating when I asked for an accessible room. Beds were comfortable.
Stayed 1 night in Sep 2023
Response from Michelle on 28 Sept 2023
We appreciate your loyalty and review.

10/10 Excellent

Rachelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Sep 2023
Response from Michelle on 28 Sept 2023
Awesome review! Thank you

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Michelle on 28 Sept 2023
Thank you for completing the review.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds are comfy, service was great and it was very clean.
Stayed 1 night in Sep 2023
Response from Michelle on 28 Sept 2023
Thank you! We appreciate you appreciating what the team provides! True customer care!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was new and very nice. Room was well kept. Only drawback was the people in room upstairs were running around at 2 am. Had to ask front desk for a fan to create white noise to cover them up. Room fan does not run continuously. We will stay again, nice place just bring a fan if you need that white noise.
Stayed 2 nights in Sep 2023
Response from Michelle on 7 Sept 2023
Thank you for your review. We look forward to your return.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Michelle on 7 Sept 2023
Thank you for taking the time to do a review.