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"Go somewhere else. The list of problems we had here are never ending. The neighborhood also is not great, but I guess that’s most of Palermo. The owner apparently cannot take any sort of criticism and is in total denial. If one more person tells me that “everyone else loves” something I’m going to lose it. The mattresses were the worst mattresses I’ve ever had hands down. They were mush memory foam. MUSH. I sunk to the bed frame just sitting on it. But guess why, that wasn’t a good enough reason to refund us and let us leave and stay somewhere with good beds. There’s no design sense, it’s just random everything everywhere and isn’t appealing. My shower head didn’t function properly, likely because it wasn’t properly maintained, they had to fix it. My bathroom sink faucet also wasn’t properly maintained and sprayed everywhere when using it. There’s no tissues to blow your nose. There was no toilet paper holder. The shower towels are miniature. There’s no soft lighting in the room - just bright lights - not ideal when you’re ready to settle in. DO NOT STAY HERE. "

"This was our second stay at the Alma. We last visited several years ago. The Alma has since been renovated. Our room was very pleasant: clean, quiet, and well-appointed. The bed was very comfortable with cozy bedding. The shower had lots of pressure and hot water. Our hosts were helpful and kind. We used their airport transfer service to catch our very early flight out with no hitches. The Alma's location is excellent: the train station is within walking distance - a mile or so, there are lots of restaurants, there is a grocery just a few blocks away, the tourists sites are also an easy walk. We enjoyed this stay as much as our previous one!"

"Yes"

"Excellent location, very comfortable bed, great shower, good breakfast. Staff were very friendly and helpful. Used their airport shuttle which was very convenient "

"Hotel Plaza's location in Palermo is ideal for accessing major attractions, buses and trains, fine dining and much more! The staff were extremely helpful and knowledgeable and helped to make our stay amazing! Can't say enough good things about this property!"

"Very helpful staff, nicely styled lobby. Most of the hotel is a bit tired. Mainly cosmetics, but a redecoration would lift the property. "

"Room was very clean and comfortable. The staff were amazing. They were friendly and courteous and went out of their way to make us feel comfortable and welcome. The owner was incredible and made sure that all our needs were taken care of. Driving in Palermo is not easy and he willingly escorted us to a main road. We are so gkad we chose to stay here"

"Location of this B&B is unbeatable and the owners/staff are cordial, friendly and very helpful. Variety of restaurants within a 3 min walk."

"Beautiful hotel and very friendly staffs"