Terezian Hotels, Sibiu

"Our hotel stay didn't actually happen because despite several emails sent by myself confirming the time and dates of my stay when we arrived at the hotel at 2am the whole place was closed for guests - I was not made aware of the fact that I would need a code to enter the building. I have copies of the emails telling them of the date and time of arrival but between the Hotel and Expedia they chose to ignore our arrival. I'm 67 and my husband is 72 with mobility issues and we were stranded in Sibiu until we checked into another hotel at 3.40am - very poor customer service all round - will NEVER book with Expedia ever again."

"spacious room, good location, nice breakfast"

"Big comfortable rooms on a quiet street just a couple of blocks over from the center of old town. The host is extremely responsive and flexible with check in. I only stayed one night and wish I had more time at this place and Sibiu. Highly recommended!"

"Perfect location and amazing hotel. The staff were so attentive and helpful "

"The room was clean modern and very comfortable. The hosts were fabulous and very welcoming. Nothing was a trouble to them."

"Everything was great "

"The best thing about the hotel was breakfast, big variety of food and all tasty. Other than that there are things to improve, for example the cleanliness. There were easily visible places that weren’t cleaned for weeks as you could see the buildup of dust. Also there are no tea/coffee facilities in the room which I found very weird because this is not something luxurious, many hotels have it and it’s considered standard. I asked at the reception for a kettle and fortunately they had. The walls are thin as you can hear your neighbours."

"Nice room with a great view. Bed was comfy, shower was hot, breakfast was tasty and plentiful. Would definitely stay again."

"Great room and in good condition. Worth the mention: - Swimming pool is nice and warm (it was quiet at the night) - Hotel is not in close proximity to the town centre (20 mins walk) in which its fine when the weather is ok. The hotel is ranked 4 stars and it felt like it. Unlike many hotels in Romania were is clasaified as 4 stars yet it would feel below that. "