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Reviews of RF San Borondon

3 out of 5
RF San Borondon
Agustín Espinosa, 2, Puerto de la Cruz, Tenerife

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 258 reviews" "
Rating 8 - Good. 104 out of 258 reviews" "
Rating 6 - Okay. 40 out of 258 reviews" "
Rating 4 - Poor. 8 out of 258 reviews" "
Rating 2 - Terrible. 1 out of 258 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Equipo RF Hotel San Borondón. on 26 Mar 2024
Estimada Rebecca, Muchas gracias por valorar su reciente estancia en nuestro establecimiento. Esperamos que haya disfrutado de su estancia y que vuelva pronto a visitarnos. Reciba un cordial saludo,

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round.
Stayed 7 nights in Mar 2024
Response from Team RF Hotel San Borondon on 26 Mar 2024
Dear guests, Thank you for your nice feedback. It is a pleasure for us that you enjoyed your stay. We hope to welcome you again soon at the Hotel San Borondón. Best regards,

4/10 Poor

Hilary

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights and had poor sleep on both, one directly caused by the hotel processing a very early alarm call to the wrong room! The bathroom is only suitable for small children as the design is so poor that you cannot enter without banging your hands and you have to open and close the door to access the toilet which is very low and positioned so that you have difficulty in avoiding banging your chin on the edge of the vanity unit and banging your hand on the loo roll holder
Stayed 2 nights in Jan 2023
Response from RF Hotel San Borondón Team on 23 Feb 2023
Dear Hillary, Thank you very much for sharing your experience and opinion about the San Borondón hotel. We would like to apologize for any inconvenience caused and we would like to inform that at the reception we always try to help with any dissatisfaction. We hope to welcome you again soon at the Hotel San Borondón. Kind regards, RF Hotel San Borondón Team

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and super-comfy room
This was my 5th stay at this hotel and they never fail to impress. The room was spotlessly clean daily, the bed is large and super comfy and the breakfast selection is vast, so something for everyone. I will return again in the future I hope!
Stayed 4 nights in Dec 2022

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Galyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 13 nights in Sep 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service
This is our favourite hotel in Puerto. Very friendly and helpful staff. We had an early check in and late checkout when we requested them. Clean spacious room and great pool area. Highly recommended!
Stayed 1 night in Aug 2022
Response from Team RF Hotel San Borondon on 28 Aug 2022
Dear Steven, Thank you for your nice feedback. It is a pleasure for us that you enjoyed your stay. We hope to welcome you again soon at the Hotel San Borondón we will be happy to receive you again. Best regards, Team RF Hotel San Borondon

10/10 Excellent

Jan

Stayed 2 nights in May 2022
Response from Team RF Hotel San Borondón. on 30 Jun 2022
Thank you for your nice feedback. It is a pleasure for us that you enjoyed your stay. We hope to welcome you again soon at the Hotel San Borondón. Best regards,

10/10 Excellent

terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Team RF Hotel San Borondon on 12 May 2022
Dear Terence, Thank you for your nice feedback. It is a pleasure for us that you enjoyed your stay. We hope to welcome you again soon at the Hotel San Borondón. Best regards, Team RF Hotel San Borondon

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2022
Response from Team RF Hotel San Borondon on 26 Jan 2022
Dear Mr/Mrs Gary, Thank you for your nice feedback. It is a pleasure for us that you enjoyed your stay. We hope to welcome you again soon at the Hotel San Borondón. Best regards, Team RF Hotel San Borondon

8/10 Good

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central at the pedestrian zone
Stayed 11 nights in Dec 2021
Response from Team RF Hotel San Borondon on 17 Jan 2022
Dear Walter, Thank you for your nice feedback. It is a pleasure for us that you enjoyed your stay. We hope to welcome you again soon at the Hotel San Borondón. Best regards, Team RF Hotel San Borondon

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty pleased
Great hotel with a lovely salt water pool. Good breakfast buffet and plenty of sun loungers. Room was clean and well kept but would have benefitted from air con. The pool bar was ok but cocktails weren’t great... I’d go off site if you want alcoholic drinks. Easy walking distance to some fabulous restaurants and sea. Parking around the hotel can be tight but luckily we managed to get a space each time.
Stayed 9 nights in Sep 2019
Response from Team RF Hotel San Borondon on 1 Dec 2019
Dear Mrs Jessica, Thank you very much for sharing your experience in hotel San Borondon with the other travelers. We are happy to know that you are pretty pleased with you stay in our hotel and hoppe you would like to come back soon. Best regards,

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel was superb. Excellent service. Food. Location. Our only complaint was that we were on the ground floor a d there was no view
Stayed 3 nights in Nov 2019
Response from Team RF Hotel San Borondon on 12 Nov 2019
Dear Mr Carl, Thank you very much for your nice feedback. We are glad to know that you think that it is a superb hotel and had found a excellent service, food and location. We hope you would like to visit us again soon. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms. Quiet. Lovely pool area. Good buffet breakfast
Stayed 6 nights in Aug 2019
Response from Team RF Hotel San Borondon on 28 Aug 2019
Dear guest, thank you for your feedback. We are happy to know you enjoyed your stay and had a good and quiet time. We hope you would like to visit us again. Best regards,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location was not good. Too much noise from the streets. Sound proof within the hotel also not good. You could hear all the noise coming from above and below. No heating in the room or any thermostat to control the room temperature. Mattress cover was ripped to pieces. Although there was a TV, there was not a single English speaking channel. It was all in Spanish.
Stayed 3 nights in Mar 2019
Response from Team RF San Borondon on 9 Apr 2019
Dear Gast, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for everything. Nice area. Very quiet.
Stayed 14 nights in Aug 2018
Response from Team RF San Borondón on 14 Sept 2018
Dear guest, Thank you for your feedback. We take note about your comments to improve our service. We hope you come again at the hotel San Borondon. Best Regards,

8/10 Good

steve, northants uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small friendly close to everything
Enjoyed my weeks stay, had a pool view room, my room was good size with large bathroom,nice and quiet. Friendly staff, 5 minutes only to beach. A couple of mini markets very close by. Within 5 minutes walk to restaurants,cafes and bars. Fairly quiet resort,but enough to enjoy,if you enjoy loud dance music you won’t find it here(good). Week I was there last week of August,very few British around,loads of Germans. This part of the island does get a lot of cloud cover but temperatures still good. Overall a good trip.
Stayed 7 nights in Aug 2018
Response from Team RF San Borondón on 14 Sept 2018
Dear Steve, Thank you very much for your nice Feedback. It is wonderful that you want to share your opinion with the other travelers. Our travelers opinion is very important for us. We would like to offer our best services. We hope you would like to visit us again. Best Regards,

10/10 Excellent

Sammy, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place in Tenerife
This is our absolute favourite place to stay, and we have visited multiple times. No idea why it isn't a 5 star hotel! The staff are wonderful and very accommodating - on our way back to the airport early in the morning they prepared us a picnic to eat on the way there as we were too early for breakfast. The rooms are very recently renovated and so comfortable. The food is amazing, always tasty. I truly love this place, wish we never have to leave.
Stayed 9 nights in Jul 2018
Response from Team RF San Borondón on 14 Sept 2018
Thanks for staying at the hotel! Your opinion is very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff. Great location.
From the moment we arrived staff was attentive. Great wifi. Delicious breakfast and staff. Houskepping was wonderful. Pol was lovely. Close to central square. We would recommend staying here! Robert and Kevin
Stayed 4 nights in Mar 2018

10/10 Excellent

60 , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect get away
Delightful hotel, wonderful staff, well presented rooms, very pleasant dining room, exceptional breakfast. Difficult to fault this lovely hotel. Very close to restaurant’s and bars, nice and close to lovely beach. The hotel has a beautiful swimming pool. The only thing that could have made it perfect is if the pool had been heated! This did not stop me enjoying swimming though.
Stayed 7 nights in Feb 2018

4/10 Poor

David Coombes

Liked: Room comfort
OK BUT NOT THE BEST.
No proper bar at hotel,couldn't even get a Bloody Mary as they didn't have tomatao juice!!!Breakfast is a bun fight,not enough tables.When you did get one table cloths were dirty.Always a queue for tea or coffee and very limited breakfast buffet.Room was spacious and clean though.The hotel is in a nice quiet location just 10 minutes walk to the centre.I personally would not return here.
Stayed 7 nights in Jan 2018

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with friendly service.
I love this place due to the great location for the beach, restaurants and bars. The beds are really comfortable and the staff are really friendly. I will return again next year.
Stayed 9 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

10/10 Excellent

Janka, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with an amazing swimming pool :)
We had a fantastic time there! The only thing they can improve on is the wi-fi which I could get only at reception, restaurant and on and off at swimming pool. No chance in the bedroom. Oh and no air conditioning in the bedrooms.
Stayed 4 nights in Sep 2017

8/10 Good

J, Belfast

Liked: Cleanliness, property conditions & facilities
Perfect Location - ideal for couples
Only bad word to say about hotel is no Aircon!! Beautifically renovated, and breakfast covers all bases. Avoid bar snacks, nearby restaurants are cheap and great!! Would defo go back, great for couples as lovely bars and restaurants close by. Also 20 minute walk from zoo and poro martiquez. Both worth a visit.
Stayed 10 nights in Aug 2017

10/10 Excellent

kk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my husband had a really pleasant stay at this hotel! Massive bed and lovely bathroom!! We would recommend this place to everyone, it's really well located too which was great!!
Stayed 7 nights in Jul 2017

8/10 Good

joan, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Borondon June 2017
Given a room which wasn't prepared when we arrived. A bit annoying but offered a free dinner. Lovely pool, friendly staff and newly refurbed bedroom with kitchen, well equipped. No air con! Building work going on in our block so quite noisy.
Stayed 11 nights in Jun 2017

10/10 Excellent

Salter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite place to stay in Puerto De La Cruz
This place is just great for its location, just 10 minutes walk to a lovely serviced beach and just a few minutes walk to a variety of great restaurants and bars. Its a little oasis in Puerto de la cruz with a very friendly team of staff.

4/10 Poor

Fernanda, London

Liked: Staff & service, property conditions & facilities, room comfort
The location is good
The first impression was good. The breakfast was fantastic but the dinner was terrible, in the last 3 days we were out for the dinner. The staffs was very friendly but I can't understand how an hotel room has not wifi signal. I paid €15 to have wifi access and it's only available in the reception. The room cleaning was ok but the bathroom they don't clean very well. I really want to come back to Tenerife but will never stay in this hotel. Do not recommend.

8/10 Good

Thomas, Essex, UJK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully designed hotel with wonderful gardens.
This is a friendly, efficient hotel close to the old town and the sea. The rooms were well-sized, clean, each with its little balcony or patio, on which smoking was possible. One really good thing was the restaurant advice given us on first arrival. The receptionist recommended a traditional Canarian restaurant, Gemeloes and a fisherman's co-op owned restaurant Coffriria. Both were cheaper and far far better than the many tourist restaurants, slightly out of the way, but packed with locals, and often with queues out the door of people waiting for seats. My past experience is that hotels recommend restaurants from which they get kickbacks. This advice helped make our holiday - we would not have found these restaurants by ourselves. the hotel staff were also very helpful when one of us had an eye problem and had to get medical help.

10/10 Excellent

Elizabeth, E Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for the annual Puerto d/l Cruz carnival in February. Plaza Charcol is the centre of carnival activities and was 7mins stroll away.

10/10 Excellent

Salter, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to stay for service, sleep quality
From the moment you arrive at this hotel the customer service is excellent, nothing is too much trouble. The hotel is in a quiet part of the resort but only 5 minutes walk to restaurant and bars and the Playa Jardin beach which is made of soft black sand. The studio room was spacious and the bed was a super king size and so comfortable that it made it hard to leave each morning. The room was extremely clean with a huge wrap around balcony. Breakfast was buffet style with a good choice to keep you going until lunch! I really can not find any fault with this hotel and I had no difficulty parking my hire car in the hotel vicinity. A great place to stay.

6/10 Okay

stefan, Norwich

Disliked: Staff & service
3 stars hotel
Newly refurbished hotel, good location No parking,food was awful, hardly find something to eat

6/10 Okay

Skar, England, UK

Liked: Cleanliness, staff & service
Will be great once refurbishment completed
On arrival we were given a studio room whereas we had booked a superior double overlooking the pool. The next day to his credit, the manager upgraded us to the suite in compensation. This room had an excellent view of the pool and the sea. The hotel rooms are being refurbished and from the pictures I have seen they are very good. The suite has not yet been refurbished so was a little tired and run down. I am sure it will be outstanding when it has been refurbished. The hotel is very quiet and the main visitors are from Germany. Everyone was friendly. Staff were excellent and could not do enough to help you out. Location wise the hotel is a 5 minute walk to the sea and the old town centre. Lots to see and do in Puerto de la cruz. Great for walking. Not brilliant for lying on the beach due to poorer climate than the south of the island and the black volcanic beaches.

6/10 Okay

Jason, Birmingham, UK

Liked: Cleanliness, staff & service, room comfort
Good mid range hotel in central location
Very nice staff which helps to hide the cracks as there is potential for this place but I think the lack of business means nothing will be spent on the hotel. Rooms need air con and a fridge. My drinks were warm every day and didn't sleep well due to being too hot. They also don't tell you about what the hotel offers such as a good gym which I would have used on the first two days given the overcast weather. Make sure you book transfers with your holiday as PDLC as at the opposite end of the island to the main South Airport so transfers cost me £50 per person each way. If more than 2 people you can get a private taxi as the fixed price is £110. Also considering hiring a car for the this cost. Supermarkets are excellent and offer good value for money. 70p for a big baguette, 45p for a small. £1 for a 2 litre bottle of Coke or Fanta. Lots of places doing deals so don't pay the extra for B&B or half board. It isn't worth it and you can walk to many cafes in 5 mins. The hotel in on a slight slope but easily to get up and down. The beach is 5 mins walk away too and offers the best option for sunbathing. Sunbeds on the beach are 3 Euros for the day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

gerrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centrally located.
I stayed for 9 days for using a a hup for hiking. Bus station very close an convenient. Hotel staff very friendly.Enjoyed the breakfast buffet every morning.I will be stayed there in future again.

8/10 Good

Victoria, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidy and neat
Stayed two nights. Staff were really friendly and helpful! Gorgeous reception area and I liked the room with a view over the pool. There could be more fruits for breakfast, but the bananas there are just divine so a few but good ingredients are ok! :)

8/10 Good

Salmosalar

Liked: Cleanliness, staff & service, room comfort
Excellent hotel in good location.
Stayed at this hotel for 28 days in Nov/Dec 2013 having previously stayed before. Although bedrooms seem a little tired only thing missing was a electric kettle. I stayed Bed & Breakfast. Food plentiful and adequate but definitely catering for German tastes as I seemed to be the only English guest. Don't be put off. All staff from Reception ,Restaurant Cleaning were excellent. Hotel location good .Not far from beach and only 10 mins from the main square. Overall very good hotel which I will return. Stuart.

8/10 Good

Tim Darby

Liked: Cleanliness, staff & service, room comfort

8/10 Good

P Walker, Wakefield

Liked: Staff & service, property conditions & facilities, room comfort
close to Loro Parque
Nice hotel, certainly good value for what we paid. Food could be better but you get what you pay for.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Convenient hotel to stay
Nice people and good service. It has the main facilities required. Thought the rooms needs some updating. in the bathroom of the room there was no light and that was rather dissapponting - I guess was not in every room. Other than that its a copnvenient hotel to stay as for its location.

8/10 Good

Mal_55

Liked: Staff & service
Value for money
Nothing special. The room was clean and functional. Location was superb. The pool and bar area were very nice. Improvements would be a fridge and air conditioning in our little room. Also, our room was near the street; got a lot of traffic noise during the night, especially bins being emptied.

6/10 Okay

jees

Liked: Staff & service
Holiday
Nice place.Everything worked except pool was closed too many days.

8/10 Good

Natalie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and great staff
Very nice hotel with lovely helpful staff. Rooms are basic but super clean. Breakfast is average but there is a lot of choice. Good central location in a quiet spot. Would recommend to all.

10/10 Excellent

Ann-Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel in great location
Great atmosphere, nice and quiet with plenty of sun chairs around the pool.Do think they need to provide mini fridges in all the rooms but aside from that would definitely recommend this hotel.Great value in a fantastic location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing stay
We had a lovely stay at this hotel, staff were very friendly and helpful, good breakfast, nice and quiet but in a very good location close to all restaurants, habour and sea. I would definitely recommend staying here.

4/10 Poor

John, Berlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location good - food dreadfull
Hotel was convenient for Loro Parque (in walking distance), beaches and town centre. Our bathroom waswell below standard, with a dirt ingrained floor, and unsafe glass shelves. The approach to the room was partly paved but with substantial dirt and dust easy to carry in on shoes. The breakfast was just adequate, but the evening meal was an absolute no no. Therefore any recommendation could only be based on its location and breakfast or room only.