Outdoor pool

Reviews of Iberostar Heritage Grand Mencey

5 out of 5
Iberostar Heritage Grand Mencey
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife

Reviews

9.2

Wonderful

Rating 10 - Excellent. 680 out of 1006 reviews" "
Rating 8 - Good. 253 out of 1006 reviews" "
Rating 6 - Okay. 55 out of 1006 reviews" "
Rating 4 - Poor. 14 out of 1006 reviews" "
Rating 2 - Terrible. 4 out of 1006 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Friendly, clean, beautiful hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Monica, cutler bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s very good, and nice for walking around!!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

ingrid Aida

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Christopher, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is beautiful and staff is beyond great!
Stayed 4 nights in Feb 2024

4/10 Poor

Amelia

Stayed 3 nights in Feb 2024

6/10 Okay

Garry

Business traveller
Liked: Property conditions & facilities
No water in rooms no turn down service. Poor slippers, non cosy room. More like a medical room.
Stayed 1 night in Feb 2024

10/10 Excellent

Carmen Eloisa

Stayed 2 nights in Jan 2024

10/10 Excellent

EDMUND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historical character snd lovely gardens, very good breakfast and dinner menu. One big disappointment which will be shared with every other English guest is the lack of a kettle, tea and milk in the rooms which really should be remedied.
Stayed 5 nights in Jan 2024

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable beds, excellent staff, pool area,gym and sauna facility
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew, St Helens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, great location and super helpful staff!
Stayed 3 nights in Jan 2024

10/10 Excellent

Andrey

Stayed 5 nights in Dec 2023

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to returning
Great hotel. Stunning building, great service and an amazing pool. Similarly great location: walkable from the city, buses close by for longer journeys and a beautiful park on the doorstep. Didn't get a chance to enjoy the facilities and restaurants, but the people in them looked very happy!
Stayed 2 nights in Dec 2023

8/10 Good

Sarajane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect mini break
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
Stayed 3 nights in Nov 2023

8/10 Good

Donald

Stayed 1 night in Nov 2023

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is well presented on the outside and in the foyer. The pool is decent but basic, the gym is heavy on cardio. The breakfast is outstanding. In relation to price the hotel is a disappointment. Spa is not included (Not even sauna use). The room was bland and plain with very old curtains and sheets. There was no drinking water, toiletries or even a welcome message on the bed or tv in the room. During the same trip we stayed at 3 other hotels with similar facilities and closely matched breakfasts whilst having much better rooms and complementary water and toiletries for nearly half the price. I also found that it attracted a certain kind of clientele. It's not quite expensive enough or good enough to attract real wealth, but instead that annoying kind who like to pretend they are. Being someone from a very poor background I found this amusing walking round in my gym clothes after climbing Mt Teide. I enjoy being looked down on by snobs obsessed with superficial perception who more than likely have less money than me, knowing just how wrong their assumptions are. Whilst there is very little the hotel can do to combat this it's something to bear in mind if you're someone who prefers a more friendly and less competitive environment with smiles and conversations with other guests.
Stayed 1 night in Nov 2023

10/10 Excellent

val

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super service and everything as good as we hoped it would be!
Stayed 5 nights in Nov 2023

10/10 Excellent

Tarjei

Stayed 1 night in Oct 2023

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Lovely hotel and the staff was so helpful and friendly. I really enjoyed my stay there and highly recommend it.
Stayed 9 nights in Sep 2023

10/10 Excellent

Jana

Stayed 4 nights in Oct 2023

10/10 Excellent

lylle

Stayed 3 nights in Sep 2023

10/10 Excellent

Eduardo, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in tenerife
Stayed 5 nights in Sep 2023

6/10 Okay

carla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasure staying at this property. Well rounded hotel with a tranquil environment. Our favourite was the breakfast and peaceful courtyard.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Stayed 6 nights in Sep 2023

10/10 Excellent

Konstantin

Stayed 1 night in Sep 2023

10/10 Excellent

Geeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 5 nights in Aug 2023

10/10 Excellent

Tejal, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
Stayed 3 nights in Jul 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at this hotel, it’s located about 10 minutes from bars/restaurants. Hotel is excellent friendly and helpful staff. Rooms are lovely and spacious with a good balance of old and modern, pool was lovely and big with lots of chill out areas. The lounge/bar area was great very attentive service and excellent cocktails 🍹. Will definitely recommend and stay again
Stayed 3 nights in Jul 2023

10/10 Excellent

Raymond

Stayed 7 nights in Jun 2023

10/10 Excellent

Farid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lobby entrance. Location is good 15 min from airport. Arrived at 11 pm and nobody was around to help with the luggage. Welcome drink was refreshing at arrival. Room service great. Thank you.
Stayed 1 night in Jul 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Hotel
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
Stayed 2 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

james

Stayed 4 nights in Apr 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.

10/10 Excellent

Serena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a lovely location. Rooms are amazing and staff are brilliant. I will be back again and again!
Stayed 7 nights in Mar 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Jonas

Stayed 5 nights in Mar 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
Stayed 7 nights in Mar 2023

10/10 Excellent

ainadys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing begging with check in the staff and hotel appearance was great
Stayed 4 nights in Mar 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
Stayed 2 nights in Mar 2023

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury , great service at an affordable price
Always a great stay. ( frequent visitor) Delayed my trip by a day to ensure I could stay here. Amazing breakfast. Great pool.
Stayed 3 nights in Feb 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning property in great location.
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
Stayed 3 nights in Feb 2023

10/10 Excellent

Itzik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

Sara

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

malgorzata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023