Get an overview of this hotel 

Popular property highlights

Free WiFi
24-hour business centre
Laundry facilities
Smoke-free property
Babysitting or childcare (surcharge)

Retreat on Tenerife

This hotel is in a residential area, a 5-minute walk from the center of Santa Cruz, Tenerife’s capital, and 6 kilometers from the main harbor.

Gardens to relax in

This 5-story, colonial-style hotel features extensive sub-tropical gardens, a bar, casino, and small business center.

Space for relaxing

The high-ceilinged, air-conditioned guestrooms offer antique-style decor with marble flooring, flat-screen TVs, fireplaces, bidets, and bathroom telephones. In-room massage is available.

Hotel Amenities

Hotel Amenities

The hotel has many amenities for both the working visitor and leisure guest, including a casino, reading room, lush gardens, a sauna, and a steam room. Relax at Spa Mencey while you receive a body or facial treatment. A 24-hour business center with Internet access and 14 elegant meeting rooms provide conference facilities. The hotel features a round-trip airport shuttle, a parking garage, and child care service (surcharges apply).

  • Casino 
  • Bar/lounge 
  • Elevator/lift 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Turkish bath/Hammam 
  • Spa treatment room(s) 
  • Conference space 
  • Meeting rooms 14 
  • Tours/ticket assistance 
  • Year Built 1950 
  • Coffee shop or café 
  • Self parking (surcharge) 
  • Steam room 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Smoke-free property 
  • Spa services on site 
  • Number of meeting rooms - 10 
  • Terrace 
  • Free reception 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • Number of restaurants - 2 
  • 24-hour business center 
  • Concierge services 
  • Laundry facilities 
  • Spa tub 
  • Total number of rooms - 261 
  • Number of floors - 4 
  • Wedding services 
  • Number of buildings/towers - 1 
  • Garden 
  • Multilingual staff 

Family Friendly Amenities

  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Room Amenities

  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • HDTV 
  • Free WiFi 
  • In-room safe 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Soundproofed rooms 
  • In-room climate control (air conditioning) 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Bathtub or shower 
  • Desk 
  • Daily housekeeping 
  • Iron/ironing board (on request) 
  • Satellite TV service 
  • Flat-panel TV 
  • Room service (24 hours) 
  • Pillow menu 
  • Rollaway/extra beds (surcharge) 
  • Yard 

Where to Eat

Guests of the Iberostar Hotel Mencey enjoy a buffet breakfast (surcharge) each morning.

Guests can dine on International cuisine at the Restaurant Los Menceyes serving breakfast, lunch, brunch, dinner and a kid's menu. The hotel also offers 24-hour room service.

Los Laureles Restaurant offers grilled fish or rice-based meals - Open from 1 PM to 4 PM.

Iballa Cocktail Bar offers cake specialties and coffee selection during the day and drinks in the evening. Live music is also available.

Casino Bar offers a selection of cocktails.

Nearby Activities

Tenerife's main harbor is located 1.5 miles (2 km) from the hotel. In addition to being a major port of call for international cruise liners, private yachts can be chartered and ferries are available for island hopping.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Pilates classes on site 
  • Bicycle rentals nearby 
  • Golfing nearby 
  • Mountain biking nearby 
  • Hiking/biking trails nearby 
  • Golf lessons available nearby 
  • Scooter/moped rentals nearby 
  • Yoga classes/instruction on site 

Spa Services

  • Sauna in spa 
  • Spa tub in spa 
  • Steam room in spa 
  • Minimum age to access spa is 16 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.
This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Only service animals are allowed
No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 18 for adults and EUR 9 for children (approximately)
  • Self parking fee: EUR 12 per day
  • Rollaway beds are available for an additional fee
  • Facilities fee: EUR 18 per person, per day and includes use of:
- Spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Hotel Mencey
  • Hotel Iberostar Mencey
  • Iberostar Grand Hotel Mencey
  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • Iberostar Grand Mencey Santa Cruz de Tenerife
  • Iberostar Hotel Grand Mencey
  • Iberostar Hotel Mencey
  • Iberostar Mencey
  • Iberostar Mencey Grand Hotel
  • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


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