View from room

Reviews of GF Fañabe

4 out of 5
GF Fañabe
Avda de Bruselas 13, Costa Adeje, Adeje, Tenerife

Reviews

8.4

Very good

Rating 10 - Excellent. 231 out of 555 reviews" "
Rating 8 - Good. 225 out of 555 reviews" "
Rating 6 - Okay. 68 out of 555 reviews" "
Rating 4 - Poor. 18 out of 555 reviews" "
Rating 2 - Terrible. 13 out of 555 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening entertainment provided at the outdoor pool bar. The stage was quite small, temperature quite chilly and most people resorted to wearing coats. On a previous stay entertainment took place in an indoor theatre facility which was far preferable.
Stayed 8 nights in Mar 2024
Response from RRPP on 20 Mar 2024
Dear Sarah;Thank you for taking the time to share your experience at GF Fañabé. It is very important for us to interact with our guests and to take note of their opinions and suggestions. Only through this, it will be possible for us to develop our services and improve our guests' stays.We hope to see you soon in a near future.Best regards;Cristina Marín - Guest Relations.

2/10 Terrible

SANDEEP

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not what i expected. Rooms were very dusty, have to request for shampoo and gels. Breakfast was overcrowded despite going off season. Hotel in need of modernisation and modern decor.
Stayed 3 nights in Mar 2024
Response from Danisa, Manager, GF Fañabe on 6 Mar 2024
Dear Guest,Thank you for sharing your comments. We regret that not all aspects of our hotel were completely to your satisfaction, nevertheless, we appreciate the feedback. This is important to us as we work every day to improve.Thank you for your visit.Regards

10/10 Excellent

Jonathan Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun - we had a blast there. I went with my son for 4 nights and the weather was of course fantastic. We pretty much spent all our time in the pool. Food was decent and the staff entertainment guys were great fun. Loved it!
Stayed 3 nights in Feb 2024
Response from RR PP on 3 Mar 2024
Dear Mr Robert; Thank you for your comments on your recent stay.We are glad to hear that you had a good holiday.We hope to see you back soon!Best regards;Cristina Marín - Guest Relations.

10/10 Excellent

Bjorg

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at GF FAÑABÉ.
Stayed 4 nights in Feb 2024
Response from RRPP on 28 Feb 2024
Dear Bjorg;Thank you so much for writing this review about your stay at GF Fañabe .We appreciate it since direct feedback from our customers is the best way to improve our hotel and level of service.We are looking forward to seeing you back!Best regards;Cristina Marín.

8/10 Good

Mahantesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had lovely stay.Entertainment and activities for all age group. Near to the beach. Breakfast was good. Dinner was ok, limited options for vegetarians. It would have been good if there were few more vegetarian dishes ever day. and salads and veg food needs to arranged separately. Bedding were good had good sleep. We had road facing room which we felt was best. Hotel needs refurbishment. Easy access to public transport. over all very good stay will definitely go back.
Stayed 3 nights in Feb 2024
Response from Danisa, Manager, GF Fañabe on 22 Feb 2024
Dear Guest,Thank you for taking the time to share your comments. and feedback. We are very pleased you enjoyed your stay and look forward to seeing you again in the future.Best regards

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What lifts this hotel above lots of other hotels is the kind and caring actions of all the staff, wonderful people all of them.
Stayed 28 nights in Jan 2024
Response from RRPP on 13 Feb 2024
Dear Anthony;Thank you immensely for taking the time to share your review of your recent stay at GF Fañabe. Your feedback holds immense value to us as it guides our ongoing efforts to enhance our hotel and elevate our service standards. We are genuinely grateful that you chose GF Fañabe as your holiday destination, and we truly appreciate your thoughtful contribution. Your satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back for another remarkable experience.Best regards;Cristina Marín, Guest Relations.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, helpful and friendly
Stayed 6 nights in Jan 2024
Response from RR PP on 13 Jan 2024
Dear Alan; We are glad to hear that you had a positive experience with the staff! It's always wonderful when employees are helpful and friendly. We hope to see you soon back.Best regards;Cristina Marín, Guest Relations.

10/10 Excellent

Michael

Stayed 5 nights in Jan 2024
Response from RRPP on 10 Jan 2024
Dear Michael;Thank you for taking part of your precious time to complete this survey.We look forward to seeing you in the near future.Best regards;Cristina Marín, Guest Relations.

10/10 Excellent

CHRISTINE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but needs a wee bit tlc but didn’t affect our experience. Entertainment was fabulous one of the best teams we have experienced. Ana, Jonny, Ali, Alina, Patricia and Mikel are all fabulous and are all happy to help with anything. Shows were good and always entertained. Food was fine for a week everything I ate was fine and drinks not too bad either if u like stronger just ask. Overall great hotel and would return.
Stayed 7 nights in Dec 2023
Response from RRPP on 31 Dec 2023
Dear Christine;Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted that you enjoyed the fabulous entertainment provided by our exceptional team members, including Ana, Jonny, Ali, Alina, Patricia, and Mikel. It's fantastic to know that their dedication and willingness to assist enhanced your stay. We'll be sure to pass along your kind words to them.Moreover, we're pleased that you found the shows enjoyable and that the food and drinks met your expectations throughout your week-long stay. Your satisfaction is important to us, and we're thrilled to have contributed positively to your holiday experience.Your feedback is greatly appreciated, and we would be honored to welcome you back for another memorable stay. Thank you once again for your kind words and recommendation. We look forward to hosting you again in the future.Warm regards; Cristina Marín, Guest Relations.

8/10 Good

Bhawna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was nice to stay in GF Fanabe. Breakfast was enough and delicious. Pool is available. But I got allergy from the beds and doctor said it is because of bed bugs!!
Stayed 3 nights in Dec 2023
Response from RRPP on 27 Dec 2023
Dear Bhawna,We're delighted to learn that your experience at GF Fañabé was enjoyable. Your satisfaction with our breakfast offerings and the use of our essential amenities like the swimming pool means a lot to us.Regarding the incident you mentioned in your room, rest assured that we've conducted a thorough investigation and can confirm that there were no bed bugs found. Our cleaning team meticulously inspected the bed and the room, leaving no stone unturned. It's possible that the bite you encountered might have come from an insect outside the hotel, such as a mosquito.Thank you for choosing GF Fañabé. We look forward to welcoming you back for another pleasant stay in the future.Best regards,Cristina Marín, Guest Relations.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in a good location. Clean and tidy friendly staff with a good choice of food. Fully recommended
Stayed 7 nights in Dec 2023
Response from RR PP on 19 Dec 2023
Dear Stephen;Thank you for taking part of your precious time to share your experience in our GF Fañabé.We hope to see you in a near future!Regards;Cristina Marín.

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from RRPP on 18 Dec 2023
Dear Chris;Thank you for your rating.We look forward to seeing you in the near future.Best regards;Cristina Marín, Guest Relations.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff amazing, great location, foot and drink very good, pool area good
Stayed 3 nights in Dec 2023
Response from Danisa, Manager, GF Fañabe on 15 Dec 2023
Dear JamesThank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fanabe
The hotel was clean , staff great , the whole place is a little tired and could do to be modernised , nearer a 3 star now. Overall stay was good
Stayed 3 nights in Dec 2023
Response from RRPP on 8 Dec 2023
Dear guest,Thank you for choosing to stay with us and for taking the time to share your feedback about your recent experience at our hotel.We're delighted to hear that you found our hotel clean and appreciated the great service provided by our staff. Your comments about the property being due for modernization are duly noted. We constantly strive to enhance our guests' experiences, and your valuable feedback helps us identify areas for improvement.Thank you again for your feedback and for choosing to stay with us.Warm regards,Cristina Marín, Guest Relations.

8/10 Good

Brigitta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family holiday perfect entertainment team
We are a family of 4 with 6 years old twins. Just returned back from GF Fanabe and we really had a good time. The hotel is well located to many shops , malls, beach. The check in and out super fast. All of the staff work very hard and try their best but the really makes this hotel work is the entertainment team. They are all so lovely and friendly our favorite Alexandra was but really a big thank u for all of u to make my kids so special this week. They loved every moment. The disappointing unfortunately is the food option , and not much choice for lunch. Sometimes the same sausages from morning for lunch too. The pools were cold only thr kids pool was warmer so we stayed there lots of sunbeds no rush to get them. The coctails were nice and served us fast from bar from outdide a little wait we had. The shows were nice too . So all total this a nice hotel onlh need to improve with food .
Stayed 7 nights in Nov 2023
Response from RRPP on 8 Dec 2023
Dear Brigitta;Thank you so much for taking the time to share such a wonderful review of your experience at GF Fañabé Hotel!We're thrilled to hear that your stay with us was a delightful one. Our team takes great pride in ensuring that each guest feels warmly welcomed and attended to, so it's fantastic to know that you found our staff accommodating and helpful throughout your visit.It was our pleasure to provide you with a memorable experience, and we're truly grateful for your recommendation. We can't wait to welcome you back for another fantastic stay whenever your travels bring you to Tenerife!Warm regards;Cristina Marín, Guest Relations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Superb hotel located in the centre of Costa Adeje. The rooms whilst a bit dated were clean & spacious with a balcony with sea views. The breakfast was amaxing with a wide variety of dining options.
Stayed 3 nights in Nov 2023
Response from RR PP on 30 Nov 2023
Dear costumer;Thank you in advance for your nice comments.We hope you give us the opportunity to weLcome you back in a near future.Regards;Cristina Marín; Guest Relations.

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many great restaurant options in the plaza across the street. The buffet breakfast was pretty good. The building is aging.
Stayed 7 nights in Nov 2023
Response from RRPP on 30 Nov 2023
Dear Joel;Thank you for sharing your experience with us! We are so glad to hear that you enjoyed your stay and that our breakfast buffet met your expectations. At GF Fañabé, we strive to provide our guests with an exceptional experience, from delicious dining options to a welcoming atmosphere.Thank you for choosing us.Regards;Cristina Marín, Guest Relations.

8/10 Good

Gordon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good but the hotel is getting old and is looking tired in some areas and is showing its age. Staff friendly and helpful, service and ambiance all excellent.
Stayed 5 nights in Nov 2023
Response from RRPP on 29 Nov 2023
Dear Gordon;Thank you so much for writing this review about your stay at GF Fañabe .We appreciate it since direct feedback from our customers is the best way to improve our hotel and level of service.Regards;Cristina Marín, Guest Relations.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from RRPP on 3 Nov 2023
Dear Peter; Thank you in advance for taking part of your time for rating us. We hope to see you soon back in GF Fañabé.Best regards;Cristina Marín, Guest Relations.

10/10 Excellent

David Robertson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Gf Fañabe on 20 Oct 2023
Dear Mr Robertson; Thank you for your rating. We are very happy to hear that you enjoyed your stay with us. We hope to see you back soon.Best regards;Cristina, Guest Relations.

4/10 Poor

Sylvia

Travelled with family
Disliked: Room comfort
Very disappointed
Just not good enough this was not a disabled room, not enough bars in the tiny shower we thought we were getting a wet room area the shower should have been bigger for a person dependent on a wheelchair she had to try to have a body wash after the first day. Was told the wrong room had been cancelled,then were told the room we had was a disabled room I don’t think so.
Stayed 7 nights in Oct 2023
Response from RRPP on 18 Oct 2023
Dear Sylvia;First of all, we would like to thank you for your attention and the time taken to share the details of your recent stay.We regret that, in some respects, we have not fully met your expectations on this occasion, however, we will review all the issues raised and will continue to work to introduce all possible improvements.We hope you will offer us a new opportunity to serve you in the near future. Feel free to contact us at your convenience.Best regards,Cristina Marín, Guest Relations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
All was good. The hotel has 5 pools and the solarium is for adults only which we appreciated. Animation activities in the main pool with aquagym, darts, etc was great. Breakfast buffet was ok, variety and cooked food. Can’t comment on lunch and dinner. Overall is quite good.
Stayed 2 nights in Oct 2023
Response from RRPP on 18 Oct 2023
Dear Mr. Anonymous;We are very grateful to hear that you enjoyed your stay at GF Fañabé. We hope to see you back soon. Best regards;Cristina Marín, Guest Relations.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Great location, easy 5 min walk to beach restaurants and bars. We were a golfing group of 4 and it was ideally located. Supermarket 2 mins walk away too. Lovely hotel with everything you will need (i brought a travel kettle and iron but you can rent/hire one from reception). Breakfast fabulous with a huge selection. Thoroughly recommended 👌
Stayed 7 nights in Sep 2023
Response from Danisa, Manager, GF Fañabe on 4 Oct 2023
Dear Christopher,Thank you for your positive review! We're thrilled our location was perfect for your golfing group, providing easy access to the beach, restaurants, and bars. We're glad you enjoyed our amenities and the fabulous breakfast selection. We appreciate your recommendation and look forward to hosting you again.Best regards,

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 10 nights in Aug 2023
Response from RRPP on 9 Sept 2023
Dear Steven;Thank you for taking your time for rating us.We hope to see you in a near future.Regards;Cristina Marín, Guest Relations.

6/10 Okay

Donna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was barely a 3 star property. Pool area tired and overcrowded. Noisy all the time, everywhere. Food not good. Staff were mostly good. Will not be returning
Stayed 5 nights in Jul 2023
Response from RRPP on 28 Jul 2023
Dear Donna;Thank you so much for writing this review about your stay at GF Fañabe. We regret that, in some respects, we have not fully met your expectations.We are happy to know that our staff was of your liking. We hope you will offer us a new opportunity to serve you in the near future. Feel free to contact us at your convenience.Best regards,Cristina Marín.

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 10 nights in Jun 2023
Response from RRPP on 25 Aug 2023
Dear Michael;Thank you for rating us.We hope to see you soon back.Regards;Cristina Marín, Guest Relations.

8/10 Good

Constantin Titel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is OK.
Stayed 6 nights in Jun 2023
Response from RRPP on 25 Aug 2023
Dear Constantin;Thank you for taking part of your time to expose your comments about GF Fañabé.Regards;Cristina Marín, Guest Relations.

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
Stayed 9 nights in Jun 2023

10/10 Excellent

Niall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel for Families, location very convenient for everything Car parking is very limited Hotel staff 01st class Would come back here again
Stayed 14 nights in May 2023
Response from Sandra, Manager, GF Fañabe on 13 Jun 2023
Dear Niall,thank you for your nice comment.We are glad to hear that you also find this hotel suitable for families and that the location in which the hotel stands is a convenient environment with many nice restaurants, beaches and shopping in the immediate vicinity. It is also that you appreciate our great staff so much. Our staff is always eager to give their best.I am sorry that the parking facilities at our hotel are limited, but I am glad that you enjoyed your vacation so much.We will be glad if you come to visit us again soon.With kind regards

10/10 Excellent

zubair ahmad

Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent place to stay. Very friendly staff and facilities are amazing. kids loved the pool. Very close to beach and city center. would def be staying again. breakfast was amazing with loads of options.
Stayed 4 nights in May 2023
Response from Sandra, Manager, GF Fañabe on 9 Jun 2023
Dear Zubair Ahmad,Thank you so much for the kind words. We are glad that your children enjoyed the pool. It's great to hear that the staff was friendly and the facilities amazing.We're also delighted that you liked the breakfast we offer.We are looking forward to seeing you again,Best regards,

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean & satisfactory with comforting bed. The dining room was very busy due to bank holiday weekend in England I presume.
Stayed 3 nights in Jun 2023
Response from Sandra, Manager, GF Fañabe on 7 Jun 2023
Dear Lorna,Thank you very much for the feedback. We are glad that you liked the cleanliness of the room as well as the comfort of the bed.We're sorry that the dining room was too busy to your taste, it can happen at certain hours during some holidays.We hope this didn't spoil your experience and we look forward to welcoming you back for an even better experience.Best regards

6/10 Okay

Neelum

Travelled with family
Liked: Cleanliness, staff & service
Hotel was ok. Had it’s good and bad points. Pros: 1. Good location next to supermarket/shopping centre, taxi rank across the road, good transport links. 2. Decent breakfast 3. Clean (although rooms and bathrooms looked a bit more dated than in the pictures online) Cons: 1. Although beach is 5-10 mins walk away, it is an uphill walk on the way back which is not easy for anyone with mobility or health issues especially in the heat. 2. No kettle or cups in rooms - have to pay to hire a kettle from reception and get cups from the bar. 3. We did breakfast only which we’re glad about - there were no vegetarian options at all for lunch or dinner. 4. Drunk guy woke up our whole floor second night in at 3.30am, trying to open bedroom doors and shouting at the top of his voice to a point that the police had to be called. 5. Fridge in the room barely worked. We bought milk which went off quick within 2 days.
Stayed 3 nights in May 2023
Response from Sandra, Directeur, GF Fañabe on 9 May 2023
Dear Neelum,We would really like to express our thankfulness for having chosen our GF Fañabe as your holiday destination and for taking part of your time to share your comment.Concerning the kettle, this is offered with bookings for our suites; for all other guests you can rent it at the reception, or you can call room service.We have a wide range of products and dishes for our vegetarian guests. We regret our selection was not to your liking.The fridge in the rooms are minibars and they keep and maintain beverages and dairy products cool. To make certain products cool down they take a little longer than a refrigerator, we regret any inconvenience.We are happy to know that you appreciated the location, cleanliness and the breakfast of the hotel.Thank you again for your feedback.Hoping to welcome you again soon.Kind regards,

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in Fanabe area. East walk to beach and boardwalk with lovely choices to dine. Hotel is clean, reasonable entertainment every evening and very nice staff, particularly at the bar. Restaurant was average
Stayed 4 nights in Apr 2023
Response from Sandra, Manager, GF Fañabe on 13 Jun 2023
Dear David,thank you so much for your nice feedback.it is good that you appreciate the location of our hotel very much , in fact it is conveniently located. It is surrounded by many beaches, shopping as well as good restaurants.We are also pleased to hear that you consider the hotel very clean and that you like the entertainment show in the evening.It is also nice to hear that the staff is very nice and friendly. Our staff always tries to offer the best for our guests.We look forward to seeing you again soon.With kind regards

10/10 Excellent

Paul

Stayed 9 nights in Apr 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and the room was spacious. The dining room had a good choice of food.
Stayed 3 nights in Apr 2023
Response from Sandra, Manager, GF Fañabe on 13 Jun 2023
Dear guest,Thank you for your kind feedback about our hotel.We are very pleased to hear that you found the staff very friendly, our staff always strives to provide the best for their guests. It is also good that you are very satisfied with your hotel room as it is spacious. We are glad that you are satisfied with the buffet in the hotel, as it offers a large and varied selection of different dishes. we will be glad if you would like to visit us again soon.with kind regards

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Susan

Stayed 1 night in Apr 2023

8/10 Good

JONASZ

Stayed 8 nights in Apr 2023

4/10 Poor

Christopher

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
While visit this property, we really enjoyed how close it was to many of the activities around the area, beach, restaurants, and shopping center. One of my caveat is the lock of sanitary in the property. 1) Lack of well cleaning bathrooms in our room, unwell washes dishes, and falling paint of swimming adult pool. Have a clear and better organization for check out and check-in.
Stayed 1 night in Apr 2023
Response from Gf Fañabe on 10 Apr 2023
Dear Cristopher,We would really like to express our thankfulness for having chosen our GF Fañabe as your holiday destination and for taking part of your time to share your review.Cleaning in all hotel areas is carried out every day and various check-ups by our staff to keep the areas as clean as possible. Anyway we regret any shortfall and will ensure our staff is advised about this matter.We are happy to know that you appreciated the location of the hotel.Hoping to welcome you again soon.Kind regards

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs a bit of up dating and some new pillows, but other than that good breakfast clean rooms everyday.
Stayed 9 nights in Mar 2023
Response from Sandra, Manager, GF Fañabe on 5 Apr 2023
Dear Guest,Thank you for sharing your comments, we are pleased to hear you enjoyed your stay.Best regards

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, walking distance to the beach.
Stayed 5 nights in Mar 2023
Response from Sandra, Manager, GF Fañabe on 5 Apr 2023
Dear Guest, Thank you for awarding our hotel this excellent rating. We hope you will stay with us again in the future.Regards

10/10 Excellent

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Had a fabulous room on the third floor. It was huge! The included breakfast in the morning was excellent with a great variety of dishes to suit everyone. The hotel is well located with easy access to the promenade and beach. Would love to return one day.
Stayed 1 night in Mar 2023
Response from Gf Fañabe on 25 Mar 2023
Good eveningThank you for your emails and your kind words. We are pleased to know you had a nice holiday at the Gf Fañabe.We are looking forward to welcoming you again soon. Of course we will forward your suggestions to the management.Please do not hesitate to contact us for anything you need.Kind regards Jesús, reception staff

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 4 nights in Mar 2023
Response from Gf Fañabe on 7 Apr 2023
Dear Lynne,Thank you for your feedback. We are pleased to know you had a nice holiday at the Gf Fañabe.We are looking forward to welcoming you again soon.Kind regards

8/10 Good

andrea

Travelled with family
Liked: Cleanliness, staff & service
Hotel rather ugly on the outside but a lot nicer inside. Great size rooms and really clean. Breakfast was ok, busy and felt like a canteen rather than a restaurant. Glad we only had breakfast, would not have wanted this experience more than once a day.
Stayed 7 nights in Mar 2023
Response from Gf Fañabe on 19 Mar 2023
Dear Andrea,Thank you so much for writing this review about your stay at GF Fañabe. We regret that, in some respects, we have not fully met your expectations. It is true that, at peak times, our restaurant can be busy for the breakfast service; our staff is always available to help, but we apologise for any delay or inconvenience. We are happy to know that you appreciated the cleanliness of the hotel and the size of our rooms.Thank you again for your feedback.kind regards

6/10 Okay

Megan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wouldn’t chose it again but it was ok.
Check in lady was brutal. I booked a room through hotels, then my mom decided to join us so I booked another direct with hotel. I called the hotel ahead to ensure our two rooms were close together, the booking lady put it right on our booking. upon arrival we were far apart. I kindly requested a change and the front desk lady was insanely rude. I tried to kindly show her the email confirmation with rooms together, she didn’t want to see it and told me to take it up with management in the morning & kept insisting there was nothing on file about rooms together. I’ve never had such a non caring and rude customer service. However, the Rest of the staff there was nice!! Room was not what we booked. Don’t believe online pics. Beds for kids were uncomfortable. Kids ended up sleeping with us. Took 3 days to get our two twin beds made into one bed. Bathtub with a shower head but no proper shower so you have to hold the shower head with one hand and shower with the other. Jacuzzi tub was broken as was the sliding door to balcony. Eggs tasted funny & resulted in food poisoning. It’s a nice place, pools are great! Overall, I would not choose this property again.
Stayed 6 nights in Mar 2023
Response from Gf Fañabe on 19 Mar 2023
Dear Megan,Thank you so much for writing this review about your stay at GF Fañabe. We regret that, in some respects, we have not fully met your expectations. We are surprised to hear your opinion regarding the reception staff, as the staff is the most valuable item in all our guest satisfaction questionnaires. We feel sorry for this perception.We sorry you were not happy with the position of your room the views or position of the rooms are on previous request and availability, like we did with you if any customer during the stay is dissatisfied with the location of the room we try to provide for a change, due to our high occupancy sometimes it is not possible the same day but we always try to change the room as soon as possible.As for the photos, our commercial department has selected the photos for booking with professionalism and in compliance with the current regulations and frequently updating the content.All our foods are under strict control according to health and safety regulations.Thank you again for your feedback.kind regards

10/10 Excellent

Susan

Stayed 10 nights in Mar 2023
Response from Gf Fañabe on 19 Mar 2023
Dear customer,Thank you so much for your positive feedback. We are happy to know you had a nice holiday at the Gf Fañabe. Hoping to welcome you again soon. Kind regards

10/10 Excellent

Tye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Gf Fañabe on 19 Mar 2023
Dear customer,Thank you so much for your positive feedback. We are happy to know you had a nice holiday at the Gf Fañabe. Hoping to welcome you again soon. Kind regards

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Gf Fañabe on 7 Apr 2023
Dear Natalie,Thank you for your feedback. We are pleased to know you had a nice holiday at the Gf Fañabe.We are looking forward to welcoming you again soon.Kind regards

10/10 Excellent

Tim

Stayed 4 nights in Mar 2023
Response from Gf Fañabe on 7 Apr 2023
Dear Tim,Thank you for your feedback. We are pleased to know you had a nice holiday at the Gf Fañabe.We are looking forward to welcoming you again soon.Kind regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel , very clean . Everyone very friendly and helpful
Stayed 5 nights in Feb 2023
Response from Gf Fañabe on 26 Feb 2023
Dear Karen,Thank you very much for your positive feedback. We are happy to know you had a nice holiday at the GF Fañabe.Thank you also for highlighting the friendliness of our staff.Hoping to welcome you again soon.Kind regardsLina Gf Fañabe