Riverside Studio Unit | Balcony

Reviews of Waitomo Lodge Motel

3 out of 5
Waitomo Lodge Motel
62 Te Kumi Road, Te Kuiti

Reviews

8.4

Very good

Rating 10 - Excellent. 164 out of 381 reviews" "
Rating 8 - Good. 157 out of 381 reviews" "
Rating 6 - Okay. 49 out of 381 reviews" "
Rating 4 - Poor. 7 out of 381 reviews" "
Rating 2 - Terrible. 4 out of 381 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

M E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Wonderful eco friendly motel exceptionally clean.
Stayed 1 night in Jul 2020

4/10 Poor

Terence

Disliked: Cleanliness, property conditions & facilities
Awful place
The room (unit 14) was as described but quite frankly was not clean. There were a large swarm of ants crawling over the bedside table on the second night. There were a myriad of dead fly's and other creatures in the light fitting and an enormous stain on the carpet in the room. Not really a place we would ever want to visit again.
Stayed 2 nights in Jun 2020
Response from Kath on 15 Jun 2020
Oh my goodness. I am so sorry about the ants. We had another room that they found a way into as well, even though we spray regularly. And I am fully aware of the light fittings needing to be vacuumed out. I was not aware however of the stain on the carpet and will look into that this morning. Im sorry your stay with us was a bad experience and thank you for your review.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend escape
Handy location, the room is spacious, although some of appliances are not working properly.
Stayed 1 night in May 2020
Response from Kath on 6 Jun 2020
Hello. It is always great to receive reviews so that we can improve our service, however, it would be so very helpful if you could let me know just which appliances weren't working properly during your stay - unless you spoke to me prior to leaving? Once I know there is an issue with appliances I can replace them fairly quickly. If you are happy to do so, please email me to let me know which appliances were not working so that the next guest doesn't experience the same issues. Many thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, the room was spacious and clean. A nice quiet location and friendly staff made it feel like home. Thank you
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Peter H D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient spot
Very comfortable large room, good bed and good bathroom.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Business traveller
There was nothing unique about the property. It was over priced for what it was and for the facilities. I must say the toilet paper was probably the worst I have ever struck obviously the cheapest on the market. Cleaning could do with a shake up as well as cobwebs on light fittings and windows and dusting and vacuuming behind side tables has not been attempted for a considerable time. The old now not in use blind fittings could be removed now as they are not in use
Stayed 1 night in Feb 2020
Response from Kath on 24 Feb 2020
Thank you for taking the time to review this motel. I take your comments on board and have spoken to my staff about the cobwebs etc. It is a shame you didn't come to see me at Reception to voice your concerns though. I often give refunds if some of my guests are particularly unhappy for any reason. Regards

8/10 Good

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A NICE TIDY PLACE TO SLEEP good value
Stayed 1 night in Feb 2020
Response from Kath on 23 Feb 2020
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2020
Response from Kath on 18 Feb 2020
Thank you for your review

8/10 Good

Dave, San Francisco, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean basic rooms with easy check in and check out. Super friendly staff.
Stayed 1 night in Feb 2020
Response from Kath on 12 Feb 2020
Thank you for your review.

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small complex, very friendly including the pets
Close to town, aitomo and brooks park across the road an extra special farm experience.
Stayed 1 night in Feb 2020
Response from Kath on 12 Feb 2020
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the property manager as she responded cheerfully to all our requests. Also it was one of the few motels in the area with air conditioning. The location was convenient to all of our activities. The only issue we had was the numbers on the parking spots were faded and hard to see which led to some confusion on where to park. Someone parked in our spot and we had to ask them to move.
Stayed 2 nights in Feb 2020
Response from Kath on 8 Feb 2020
Thank you for your review. And yes, I must get on to those parking spaces. Definately new paint required. Many thanks, Kath

10/10 Excellent

Salisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
The unit was very comfortable, and served our purpose.
Stayed 2 nights in Jan 2020
Response from Kath on 8 Feb 2020
Thank you for your review. Regards, Kath

8/10 Good

Mauritz

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Call Direct instead.
My room booking was mucked up completely as I paid for a Spa room but got a River side, the web page had muddled up Room and payment so had to pay extra to get the room I asked for, Lucky there was a room available.
Stayed 1 night in Dec 2019
Response from Kath on 25 Dec 2019
Hello Mauritz. You had actually booked and paid for a Riverside studio unit. That is the information I received because the spa bath unit was already set aside for someone else, so you would not have been able to book it in the first instance. However, I'm pleased we could move you into that spa bath unit. It worked out in the end. Regards,

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Kath on 17 Dec 2019
Thank you for your rating. Regards

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Kath on 17 Dec 2019
Thank you for your rating. Regards

6/10 Okay

Dean, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service
Room was fine and spacious however being right on a major roadway was a drawback with lots of truck noise.
Stayed 1 night in Dec 2019
Response from Kath on 6 Dec 2019
Thank you for your review. Yes, those trucks are noisy at times and it can be an issue for some. Regards..

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and friendly service. A bit noisy with the trucks going past.
Stayed 1 night in Nov 2019
Response from Kath on 6 Dec 2019
Thank you for your review. Those trucks sometimes drive me nuts too as they go so fast past the motel and make the place shake! Regards

10/10 Excellent

Brider

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kath on 30 Nov 2019
Thank you for your review. I'm so pleased you enjoyed your stay with us.

10/10 Excellent

Anita, Taupò

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely wonderful stay. Room size was huge, guest book was a win. Loved that it had some everyday Te Reo, how to pronounce and use. Had other 'kiwi specific' language too. Timber used in construction of room was named , a beautiful touch. Attention to detail unsurpassed. Road noise is not unbearable nor the trains but if you require absolute silence to sleep you may struggle. Grounds were impeccable.
Stayed 1 night in Nov 2019
Response from Kath on 27 Nov 2019
Thank you so much for your kind review. I'm pleased you enjoyed your stay with us. Warm regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice with a couch and tv in the lounge and one in the bedroom. Lots of Sky channels. Opposite a good cafe.
Stayed 2 nights in Oct 2019
Response from A on 5 Nov 2019
Thank you for staying with us. Appreciate your feedback. I'm glad you enjoyed your stay :)

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very interesting place to stay. My wife and I really loved it. I wish we had stayed another night.
Stayed 1 night in Oct 2019
Response from A on 5 Nov 2019
Thank you for staying with us, we appreciate your feedback. Glad you enjoyed your night :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Kath on 22 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Kath on 22 Nov 2019
Thank you for your review

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Motel style property on the main road. From the outside it doesn’t look great but on the inside the room was large and comfortable with a king size bed. Room was very clean. The only negative about the property is the road noise. However for one night and not far from Waitomo Caves not bad !
Stayed 1 night in Sep 2019
Response from A on 5 Nov 2019
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

4/10 Poor

Ange, Auckland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately I was put in a room with only two beds and there were three of us - my two children aged 16 and 12 and neither of them wanted to share the bed with their mum (nor did I) and they definitely did not want to share the same bed. We got back to the motel around 9pm to find that our tv wasn't working. We realise it was past 8pm for the reception hours however we wanted to watch tv. My son rang reception and left a message. The lady rang us back and came over. She was not impressed that she had to come in her pyjamas - well I wasn't impressed as I was in my pyjamas too!! All that was required was some batteries for the remote which she got and the TV was working - she did ask that we only call her before 8pm - well I would have if I was there!! I only was at the motel to sleep and didn't spend much time there at all but when we were there, we wanted to be able to watch TV. It was a simple thing that maybe could have been prevented if the TV/remote was checked occasionally. Overall we were not happy with the fact that we had to share beds or get "told off" for ringing reception for the TV not working.
Stayed 1 night in Jul 2019
Response from Kath on 14 Jul 2019
Thank you for your message. I appreciate your comments. Just to clarify, the booking was made without any special requests, and my notification was that the booking was for 2 adults and 1 child. It often pays to contact the motel directly so we can set a room up to your specific requirements. Reception is not manned after 8:00pm, however, I did come down to fix the tv for you. The remotes are checked daily by my housekeeping staff. Just one of those things that was easily remedied. However, your bedding arrangements were not made clear on your booking. As mentioned earlier, sometimes, it really helps a motel if your particular requirements can be noted prior to you checking in so we can set rooms up to your satisfaction, and it would have been great if you could have spoken to me about this issue sooner, so that we could have split the beds up to enable you to have a single bed each. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet, clean, out of the way, close to caves,
Stayed 2 nights in Jul 2019
Response from Kath on 24 Jul 2019
Thank you for your review.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waitomo stopover
Wonderful, welcoming service.
Stayed 1 night in Jul 2019
Response from Kath on 11 Jul 2019
Thank you for your kind review. I'm pleased you enjoyed stay with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, very clean and well appointed. Theres a bit of noise from the train track from behind but it wasnt an issue for us.
Stayed 1 night in Jul 2019
Response from Kath on 11 Jul 2019
Thank you for your review. I appreciate your positive feedback and am happy you enjoyed your stay with us.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome from Willow the dog! :)
The standout hotel on our roadtrip around New Zealand. Welcome by Willow the dog, the owner and her grandson - all lovely! Rooms were perfect too.
Stayed 1 night in Jun 2019
Response from Kath on 7 Jul 2019
Thank you so much for your review of Waitomo Lodge. I am so pleased you enjoyed your stay with us and hope to see you again one day.

6/10 Okay

Leigh, Scotland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room had a very chemical smell. Sheets were a bit rough. Bed needs a new mattress. Room was cold but heating worked well. Noisy at night though as trains go past & very close to road so if you are a light sleeper don’t stay here. Check in lady was very pleasant. Fine for a one night stay.
Stayed 1 night in Jul 2019
Response from Kath on 2 Jul 2019
Thank you for your review. We don't use chemicals here so not sure what the chemical smell could have been? And yes, those trains are either wonderful for some, or a pain for others. I appreciate your feedback. And I'm sorry you didn't enjoy your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to town, Waitomo caves, great for one night stay.
Stayed 1 night in Jun 2019
Response from Kath on 2 Jul 2019
Thank you for your kind review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean, good shower, comfy bed, heat pump. There was quite a bit of road noise from the state highway nearby.
Stayed 1 night in May 2019
Response from Kath on 20 Jun 2019
Thank you for your kind review, and yes, sometimes that road noise can be a bit much.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is not in very good condition. The location is near the main road and you can even hear when the trucks pass by the property :-(
Stayed 1 night in Nov 2018
Response from Kathryn on 9 May 2019
We are situated on a main highway so yes, you will get to hear trucks passing by. This is beyond my control. As your review is an anonymous one, I am unable to address your concerns regarding the property not being in a very good condition, however, every room is clean and is one of our strengths. Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Very comfortable beds, nice linens, big jetted tub in the bathroom. A suitable kitchenette plus a dining table make it a great stay for families on vacation in the Waitimo area.
Stayed 2 nights in Apr 2019
Response from Kath on 30 Apr 2019
Thank you for your kind review.

8/10 Good

Bing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Kath on 24 Apr 2019
Thank you

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
The hotel was comfortable and clean and well proportioned (a queen size bed and a twin - perfect for a couple with children or a group of friends). There was a tiny kitchenette, complete with bottle opener! The location is perfect for exploring the Waitomo Caves, which are about a 15 minute drive. The only minor flaw in this location is that the train tracks run past the building and receive trains throughout the night. They didn't wake us up but anyone who is a light sleeper, may want to look elsewhere.
Stayed 1 night in Apr 2019
Response from Kath on 23 Apr 2019
Thank you for your review.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Kath on 15 Apr 2019
Thank you for your kind review. Hope to see you again next year!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & excellent basic amenities for a motel unit
Stayed 1 night in Apr 2019
Response from Kath on 13 Apr 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good night’s sleep in Waitomo
Quick overnight stay. Front desk is open limited hours and was not friendly. The room was amazing! We stayed along a creek. The room had a wall of glass that opened. We could hear birds, crickets frogs and sheep from the room. The only problem that we encountered was that there was not much hot water.
Stayed 1 night in Mar 2019
Response from Kath on 9 Apr 2019
Hello. I'm sorry to hear that we were not friendly here at Waitomo Lodge Motel. We do make an effort to welcome our guests in a friendly way. I'm not sure what happened with the hot water as our boilers are on gas, and hot water is always in great supply. Thank you for your review.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Kath on 2 Apr 2019
Thank you for your kind review. Much appreciated.

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Kath on 21 Mar 2019
Thank you!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Kath on 2 Apr 2019
Thank you for your kind review. Much appreciated.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Waitomo Caves
Great location for Waitomo Caves.
Stayed 1 night in Mar 2019
Response from Kath on 12 Mar 2019
Thank you for your very kind review...

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room pleasant staff only thing was the door locks are very noisy and disturbing during the night.
Stayed 1 night in Mar 2019
Response from Kath on 12 Mar 2019
Thank you for your very kind review. I have put some oil into those doors.. all very quiet now.. thanks for the feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Kath on 2 Apr 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, well-equipped, comfortable beds, everything worked, nice deck.
Stayed 2 nights in Feb 2019
Response from Kath on 12 Mar 2019
Thank you for your very kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019
Response from Kath on 2 Apr 2019
Thank you for your review.