In-room safe, free WiFi
Check availability

Reviews of Hotel Agua Escondida

4 out of 5
Hotel Agua Escondida
Plaza Borda No. 4, Centro, Taxco, GRO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 392 out of 647 reviews" "
Rating 8 - Good. 176 out of 647 reviews" "
Rating 6 - Okay. 51 out of 647 reviews" "
Rating 4 - Poor. 18 out of 647 reviews" "
Rating 2 - Terrible. 10 out of 647 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and a lot of shopping around
Stayed 1 night in Apr 2024

10/10 Excellent

Mary, Streamwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when visiting Taxco. Hotel and rooms are very clean. Staff is polite and very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by the cathedral of Santa Prisca, a novel twist to Mexican food and their own creations at the restaurant. The most helpful staff. Oh, and the views from the rooms and the terrace.
Stayed 1 night in Feb 2024
Response from Esteban Vergara on 24 Feb 2024
Agradecemos tus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que hayan cumplido tus expectativas. Esperamos verte pronto de vuelta. Fue un placer atenderte.

10/10 Excellent

Lizbeth

Stayed 2 nights in Feb 2024
Response from Esteban Vergara on 24 Feb 2024
Esperamos verte pronto de vuelta. Fue un placer atenderte.

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el hotel, es muy grande y tiene mucho por ofrecer, las terrazas y demás son increíbles. Todo estaba muy limpio, los restaurantes que tiene definitivamente fueron mis favoritos, excelente opción.
Stayed 1 night in Feb 2024
Response from Esteban Vergara on 24 Feb 2024
Agradecemos tus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que hayan cumplido tus expectativas. Esperamos verte pronto de vuelta. Fue un placer atenderte.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was outstanding.
Stayed 3 nights in Jan 2024
Response from Esteban Vergara on 8 Feb 2024
Agradecemos tus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que hayan cumplido tus expectativas. Esperamos verte pronto de vuelta. Fue un placer atenderte.

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Esteban Vergara on 24 Feb 2024
Esperamos verte pronto de vuelta. Fue un placer atenderte.

10/10 Excellent

Israel

Stayed 2 nights in Jan 2024
Response from Esteban Vergara on 8 Feb 2024
Esperamos verte pronto de vuelta. Fue un placer atenderte.

8/10 Good

claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
80 percent of the staff was very nice but others don’t even smile when they pass u by . The hotel was very nice , massage very good , cocktails made delicious but the only thing was the bed very hard .
Stayed 2 nights in Jan 2024
Response from Esteban Vergara on 8 Feb 2024
Esperamos verte pronto de vuelta. Fue un placer atenderte.

10/10 Excellent

Edgar

Stayed 1 night in Jan 2024
Response from Esteban Vergara on 8 Feb 2024
Estimado invitado agradecemos la calificación esperamos verte pronto de vuelta. Fue un placer atenderte.

10/10 Excellent

Mariela, Franklin Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Esteban Vergara on 8 Feb 2024
Estimado invitado agradecemos la calificación esperamos verte pronto de vuelta. Fue un placer atenderte

8/10 Good

brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Jan 2024
Response from Esteban Vergara on 8 Feb 2024
Estimado invitado agradecemos la calificación esperamos verte pronto de vuelta. Fue un placer atenderte

10/10 Excellent

Hector

Stayed 3 nights in Jan 2024
Response from Esteban Vergara on 8 Feb 2024
Estimado invitado agradecemos la calificación esperamos verte pronto de vuelta. Fue un placer atenderte

6/10 Okay

Marcos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only dislike was. They had parties every night till 1:30 AM and there is no sound barrier. So, we had to wait till 2 AM to fall asleep. Other than that great place.
Stayed 2 nights in Dec 2023
Response from Esteban Vergara on 8 Feb 2024
Estimado Marcos, lamentamos lo sucedido, ten por seguro que tomaremos en cuenta lo mencionado para que no vuelva a suceder.

6/10 Okay

RAMON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks very good and the staff"s attention is unbeatable, but the room I had so small and the bathroom much smaller, there was no chair and much less a table< you can even prepare tea or coffee, there is not refrigerator or a glass for water, very disappointed.
Stayed 2 nights in Dec 2023
Response from Esteban Vergara on 8 Feb 2024
Estimado invitado agradecemos la calificación esperamos verte pronto de vuelta. Fue un placer atenderte

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Esteban Vergara on 8 Feb 2024
Estimado invitado agradecemos la calificación esperamos verte pronto de vuelta. Fue un placer atenderte

10/10 Excellent

Brenda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and friendly. They were very helpful and everything around the hotel was super close and a lot of shops nearby.
Stayed 2 nights in Dec 2023
Response from Esteban Vergara on 8 Feb 2024
Estimado invitado agradecemos la calificación esperamos verte pronto de vuelta. Fue un placer atenderte

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities
I like this hotel because it is nice en clean,staff nice and friendly, but would be better if ut would have elevators or at least ramps,.and something else they never brought three towels to my room,and they know we were three people in the room,obviously we paid for three.
Stayed 3 nights in Nov 2023

10/10 Excellent

Angelica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it is in the main square, views, terraces, and how accommodating and friendly the staff is.
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Amenities
Great location and service.
Stayed 1 night in Nov 2023

8/10 Good

Israel Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taxco Agua Escondida
Los comercios cercanos tienen música hasta muy tarde (madrugada) lo que hace complicado dormir temprano
Stayed 3 nights in Nov 2023

10/10 Excellent

David R, Waukegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lastima que estuvimos nada más una noche…
Stayed 1 night in Nov 2023

10/10 Excellent

Maria Luisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, to stay, very nice, clean and comfortable
Stayed 1 night in Nov 2023

6/10 Okay

DOLORES

Liked: Amenities, property conditions & facilities
PROS: Beautiful inside courtyard (w noisy birds in courtyard trees at dawn) & terraces. Scenic & convenient location, convenience store nearby, Zocalo & cathedral across the street. Tiny but charming room. CONS: 1)Very noisy room facing exterior & rooftops. Drumming & clarinets from nearby bars played until 1am. Could hear even with closed windows & earplugs. 2) no air conditioning (for hot humid nights) available 3) not accessible, no elevator—too many stairs. Did not accommodate when I asked for lowest (1st fl. ) level quiet room.
Stayed 4 nights in Nov 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rossy

Stayed 1 night in Oct 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Maria Eugenia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room did not look like photos…. Very small shower, mattress were not comfortable, rooms is outdated. Excelent location 👍
Stayed 1 night in Oct 2023

10/10 Excellent

Eileen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Aug 2023
Response from Esteban V on 14 Oct 2023
Estamos felices de saber que disfrutaste de nuestro hotel.Saludos

8/10 Good

Arturo

Stayed 2 nights in Sep 2023
Response from Esteban V on 14 Oct 2023
Agradecemos la calificación brindada ¡Saludos!

10/10 Excellent

María Guadalupe

Stayed 2 nights in Sep 2023
Response from Esteban V on 14 Oct 2023
Agradecemos la calificación brindada ¡Saludos!

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Esteban V on 14 Oct 2023
Agradecemos la calificación brindada ¡Saludos!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
What a lovely staff, everyone was really kind, helpful, polite, respectful and the service was great! Just one thing, the bed was small for me and my wife. Other than that, it was nice!
Stayed 2 nights in Sep 2023
Response from Esteban V on 14 Oct 2023
Dear Mario, we appreciate the comment you provided, we hope you visit us again soon. It was a pleasure serving you!

8/10 Good

maritza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was great I only stayed for one night. Although The pool wasn’t the cleanest.
Stayed 1 night in Aug 2023
Response from Magaly Flores on 5 Sept 2023
thanks for visiting us

8/10 Good

Mary, Streamwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Magaly Flores on 14 Aug 2023
Gracias por su visita!!

10/10 Excellent

Getsemani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the city center. Taxco is not for the faint of heart, period. So if you can’t climb stairs that’s not the hotel’s fault. That’s the lifestyle. As far as I’m concerned this is where I’ll stay and recommend when I come back, because I will come back. We took the cable car to the luxury hotel across the way. That’s great for resort and golf living by a pool. Boring for me. Agua escondida had it all, City center life, quiet spa oasis, Clean pool, amazing views, shopping. Lobby helps you find tours to the caves, they even have washer and dryer if you pack light. We didn’t try the restaurant because we look for hole in the wall places but it looks pretty. For silver shopping I recommend A&J, skip the boutiques. And for food, climb down to la güera for hand made tortillas and food that locals eat. Stay at Agua Escondida. You won’t regret it.
Response from Magaly Flores on 14 Aug 2023
Thank you for your visit and your kind comments.

10/10 Excellent

Fabio Manuel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent location to enjoy Taxco, great restaurant. Did not like one staff member insisting to purchase silver in a specific store.
Stayed 1 night in Jul 2023

10/10 Excellent

Nohemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great during our stay! The staff was amazingly kind and helpful, the hotel is in the main center so it’s close to many main places in Taxco. The one thing I didn’t like was the bed, it was too hard for my comfort. Other than that, everything was great!
Stayed 3 nights in Jul 2023

10/10 Excellent

Jeffrey, Lake Elsinore

Travelled with group
Liked: Cleanliness, property conditions & facilities
Jordi at the pool was great! Very professional and friendly with all guests
Stayed 1 night in Jul 2023

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Great location, amazing restaurant, I am very sorry that there's no A/C in the rooms makes it difficult to rest
Stayed 1 night in Jul 2023

10/10 Excellent

Clarissa

Stayed 2 nights in Jul 2023

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Maria del

Stayed 1 night in Jul 2023

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in zocalo greta amenities rooms bathrooms small but clean

10/10 Excellent

Ruth

Stayed 3 nights in Jun 2023

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación sorprendente menu de alimentos en restaurante y terraza
Stayed 1 night in Jun 2023

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property right in the center of things. Staff would clean daily, not only our rooms but hotel areas. The pool was wonderful too. I did not really care for drinks in the pool bar but everything else A
Stayed 2 nights in Jun 2023