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Borneo Royale Hotel

4.0 star property
Hotel in Tawau with full-service spa and fitness centre

Choose dates to view prices

The Borneo Royale Hotel offers an onsite spa for therapeutic massages after a day of exploring. Shoppers enjoy the hotel's retail options and convenient grocery store. Free in-room WiFi keeps guests connected, while practical laundry services handle clothing care.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Superior Double or Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bidet
Hairdryer
Rainfall showerhead
Coffee/tea maker
Air-conditioning
Bidet
Hair dryer
Rainfall showerhead
Refrigerator
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double or Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bidet
Hairdryer
Rainfall showerhead
Coffee/tea maker
Air-conditioning
Bidet
Hair dryer
Rainfall showerhead
Refrigerator
Coffee/tea maker
  • 27 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite Single Use

1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite Single Use

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bidet
Rainfall showerhead
Coffee/tea maker
Free bottled water
Air-conditioning
Bidet
Rainfall showerhead
Refrigerator
Coffee/tea maker
Free bottled water
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Royale Deluxe Double Room Single Use

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Bidet
Rainfall showerhead
Coffee/tea maker
Free bottled water
Air-conditioning
Bidet
Rainfall showerhead
Refrigerator
Coffee/tea maker
Free bottled water
  • 27 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Royale Deluxe Double Or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Royale Deluxe Double Or Twin Room

Air-conditioning
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2

View all photos for Superior Double Or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Superior Double Or Twin Room

Air-conditioning
Connecting rooms available
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • Sleeps 2

View all photos for Deluxe Double Or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Or Twin Room

Air-conditioning
Connecting rooms available
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • Sleeps 2

View all photos for Junior Suite

1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite

Air-conditioning
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
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About the area

Map
Mile 1, Jalan Kuhara, Tawau, Sabah, 91000

What's nearby

  • Al-Kauthar Mosque - 18 min walk - 1.5 km
  • Tawau Federal House - 18 min walk - 1.5 km
  • Tawau State Library - 19 min walk - 1.6 km
  • Tawau Tanjung Market - 3 min drive - 2.8 km
  • Hospital Besar Tawau - 3 min drive - 2.5 km

Getting around

  • Tawau (TWU) - 27 min drive

Restaurants

  • ‪Chagee - ‬8 min walk
  • ‪Kedai Kopi Seri Gaya 湖园茶室 - ‬8 min walk
  • ‪Pasar Malam Takada - ‬5 min walk
  • ‪Richiamo Coffee Tawau - ‬7 min walk
  • ‪Zus Coffee - ‬8 min walk

About this property

Borneo Royale Hotel

Upscale hotel
A corner/local shop, shopping on-site and a coffee shop/cafe are just a few of the amenities provided at Borneo Royale Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • A round-trip airport shuttle (surcharge), a TV in reception and a front desk safe
  • Concierge services, ATM/banking services and a lift
  • Smoke-free property, a 24-hour front desk and a computer station
Room features
All 180 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • LCD TVs with satellite channels
  • Fridges, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 7:30 AM to 6:00 PM on request

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station
  • Conference centre

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 60.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MYR 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau

Frequently asked questions

Is Borneo Royale Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Borneo Royale Hotel?

Borneo Royale Hotel doesn't offer parking.

What time is check-in at Borneo Royale Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Borneo Royale Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Borneo Royale Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:30 AM-6:00 PM on request. A fee of MYR 50 per person applies.

Where is Borneo Royale Hotel located?

Situated in Tawau, this spa hotel is steps away from Holy Trinity Catholic Church, Eastern Plaza Shopping Center and Eastern Cineplex. Takada Night Market and St. Patrick's Anglican Church are also within 1 mile (2 km).

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Borneo Royale Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 189 reviews
Rating 8 - Good. 74 out of 189 reviews
Rating 6 - Okay. 40 out of 189 reviews
Rating 4 - Poor. 25 out of 189 reviews
Rating 2 - Terrible. 16 out of 189 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Staff & service

Stay acceptable

This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Love the gym and sauna

The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
Stayed 2 nights in Aug 2022

8/10 Good

Tc. Wong Sack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to event venue
Stayed 2 nights in Jul 2025

10/10 Excellent

Ooi

Liked: Staff & service
Bathroom floor was dirty
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always will come back.

The hotel a little old. Need some new renovation especially the carpet and plug point. But i love this hotel because the gym, sauna and jacuzi facilities. Breakfast also quite good. Im impressed that their served jamu and green juice at breakfast. Keep it up and i will come back.
Stayed 3 nights in Jun 2025

2/10 Terrible

Uyen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and smelly.
Stayed 1 night in Feb 2025

2/10 Terrible

Andrew

I asked for a booking in Lahad Datu and the Expedia site showed hotels over 200 km away without telling me so. I didn’t realize this until it was too late. Disappointed with Expedia.
Stayed 1 night in Oct 2024

8/10 Good

Lan Shiun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated hotel and some facilities need some update
Stayed 3 nights in Jun 2024

8/10 Good

Katharina

Liked: Staff & service
Disliked: Cleanliness, amenities
Good place to sleep before catching a morning flight. Rooms need updating, not a single picture on the wall and dubious stains on the carpets give an eerie vibe. Was going to make a cup of tea but the kettle had exposed wires. Staff were friendly and there is a bar and restaurant and 24 hour convenience store on site. If you’re expecting the Ritz this ain’t it, but if you want an affordable place to rest your head near the airport i would recommend. Plus the beds were so comfy, one of the best sleeps I’ve had in ages!
Stayed 1 night in Jun 2024

6/10 Okay

Chung Yee

Disliked: Cleanliness, property conditions & facilities
Broken, even a place to keep my soap during shower also do t have
Stayed 3 nights in Jun 2024

10/10 Excellent

Chung Yee

Liked: Cleanliness, staff & service
The Sauna and steam room are out of order
Stayed 4 nights in May 2024

6/10 Okay

Anders

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Its okay

The hotel staff was very friendly but the hotel is a bit old and it is all around. Our phone didn't work and the bathroom was never totally clean. That being said we liked the breakfast very much and no bad word on the restaurant
Stayed 4 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is incredibly dirty.
Stayed 1 night in Dec 2023

6/10 Okay

Suryana

Liked: Staff & service
Disliked: Property conditions & facilities
The property is pretty old. The rooms carpet were quite dirty, and some towels were really old and torn. The rubber edges of the shower area were black.
Stayed 1 night in Jul 2023

2/10 Terrible

Pik Boon

Disliked: Cleanliness, property conditions & facilities
Rundown and no sound insulation, can clearly here next door
Stayed 2 nights in Aug 2022

8/10 Good

Andy

Good condition but old hotel near to town area.
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

I dont' have my RM50 deposit back. No receipt issue by hotel.
Stayed 1 night in Aug 2020

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good room service. Clean room, free parking & good location.
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sightseeing..

Comfort n relaxing..nice bed..pillow soft ..ok
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
i dont think its 4 star hotel we stay at the room that relly medium condition
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Dull & smelly

Got smelly room and towel because the room was not cleaned well. Breakfast was just so-so. Doesn't have many choices. Located a bit far from city center.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view was the best part of this property but the rooms are very dated and not the cleanest.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Nice n comfortable
Stayed 3 nights in Nov 2019

4/10 Poor

Kristin

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth the price

I wouldn't recommend this hotel. It is overpriced for what it is. The carpet in the room was dirty and didn't look like it was vacuumed. It needs updates and renovations to charge the price they are charging. The breakfast buffet wasn't good either in my opinion. The wifi signal isn't so good either and isn't secure.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its accessibility to the shopping mall as it is very convenient for meals and shopping
Stayed 3 nights in Sep 2019