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Reviews of Wellesley on the Lake Taupo

3 out of 5
Wellesley on the Lake Taupo
100 Lake Terrace, Taupo, Waikato

Reviews

7.0

Good

Rating 10 - Excellent. 182 out of 984 reviews" "
Rating 8 - Good. 336 out of 984 reviews" "
Rating 6 - Okay. 274 out of 984 reviews" "
Rating 4 - Poor. 144 out of 984 reviews" "
Rating 2 - Terrible. 48 out of 984 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We liked it because it was very near the lake. We disliked it because our bedroom was filthy. There was thick dust everywhere in our room. The back of the tv was disgusting. The air vent was filthy, the upturned lamp shade in the bedroom had whole families living in there. Even in the corridors there were swathes of dust. When we asked to move, the receptionist took us to another room this one the paint work was white and it was just as dirty, the receptionist didn't seemed bothered. She then told us to go to the Hilton their sister Hotel and so I phoned them and they were full. The receptionist then said well I can't help you, you better find another hotel. I expected our room rate to be refunded but they refuse to refund.
Stayed 2 nights in Feb 2019

2/10 Terrible

Marg

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property was in an excellent condition and had adequate parking. The Relieving Manager was very pleasant
Stayed 1 night in Apr 2019

4/10 Poor

Marion, Napier

Disliked: Amenities, property conditions & facilities
The position was good but there was no electric blanket, the restaurant was closed. Nowhere to place anything e.g cup, kettle, bathroom items and was locked out when returning from dining.
Stayed 1 night in May 2019

4/10 Poor

CWB

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Broken furniture, only one fan heater, place looked tired
Stayed 1 night in May 2019

4/10 Poor

A.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rang to confirm reception would be there until 8pm. They had locked up and left before 7.20pm. Key was left however no wifi details or welcome info. Staff didnt sound professional on the phone always in a hurry. Room wasn't clean (found a hair in the bathroom draw) and all furnishings were very old and worn, bedding had all the inner from the duvet coming out everywhere. Paint job had been done without finishing tape - lots of paint where it shouldnt be making it look messy. Lastly, i received a phone call the following night, i thought it would be to apologise (as i had commented at checkout) however staff were asking if i was going to be checking in - for some reason they thought i had booked another night.. to be fair, this would have been ok if i was looking for a hostel, does have the basics.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a handy location, warm clean room altho a little cramped for 3 people and luggage. I think the room could've been reconfigured to make more space. it was OK for 1 night tho.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location, good price, a little small and due for an update.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Tee., OHAKUNE

Travelled with partner
Disliked: Property conditions & facilities
apart from the pool and spa being filthy and very smelly and I think the staff slept in a bit the next morning we were there. Otherwise not to bad for what we payed for and only needed a bed for the night.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location on the lake. Room comfortable enough, but tap in handbasin broken, no soap in shower, and no teaspoons. No one at checkout early this morning to tell about these deficiencies.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family
it was ok..nothing fansy about it but more convenient. i guess we got what we paid for.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Family room without the basics stocked. One pump bottle of soap in the bathroom acting as hand wash and shower wash. No other Only one plate supplied in the kitchen cabinet for a room that sleeps 5. Mould issue in the bathroom. A constant water unit running 24/7 next to our room making it noisy to sleep. No outside lighting up the path upstairs leading to our room.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Bed and hot shower. Well advertised meals, Happy hour for guest. No food no happy hour. Fair Trading Act ??? Only one staff member. Chef called in sick at 5.30pm. A complete lie. Neon light outside advertises breakfast, lunch and dinner. Menu board in foyer. What a farse A disappointment for Taupo
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Great location close to lake and town. Old and in need of modernising. Mould in the bathroom etc
Stayed 1 night in Apr 2019

6/10 Okay

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Leo

Liked: Cleanliness, room comfort
Disliked: Staff & service
Upgrade the Wellesley
The owners have let The Wellesley deteriorate. On Friday and Saturday evenings, no bar service or meals. The relief manager said, 'the Chef had just, not turned up'. It is in a Prime position, has great potential, but needs significant TLC. The owners should be taken to task.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed with my family and expected much better than we got. A wet floor by a leaky fridge that caused the room to STINK of wet carpet was really not what you want to walk in to and have to put up with after a long drive. It was an old, dated room that is in need of a touch up urgently. So much potential but misses the mark big time.
Stayed 1 night in Apr 2019

6/10 Okay

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Travelled with group
Disliked: Property conditions & facilities
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Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities
Great location,great price.clean. Lightning was terrible at night couldn’t see very dangerous.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service
I liked the closeness of Wellesley to the shooping centre. I didnt like - I had to ask for extra towels and only two was provided. We only had one face cloth and one handtowel. No soap in shower only a pump soap for wash basin. No tea twoels in kitchen. No sparer blankets as it got very cold at night. Spa wasnt available and swimming pool was dirty.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Location is good being close to the lake & restaurants. Cleanliness was not good, mould in shower & on shower curtain, & the spa pool smelt like swamp water
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Nice looking Hotel from the outside but the room was a little bit outdated and dirty
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money. Small room but comfortable. Staff helped us find a park, they were friendly and helpful. Despite being road front with a lake view it was quiet. The building is old and tired, but we were pleased to find it.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start. to start with booking dates were wrong. No confirmation call to ask if we were arriving or not. Person that served was very rude and abrupt. My advise never stay here again.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
The room was VERY small. No fridge. To run the electric clock had to unplug the electric blanket. No restaurant although that was advertised
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Close to shops, close to lake, easy check in and easy check out, premises look nice
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a grotty hotel! No lights on, in hallways, freezing cold only heating a dusty burning dirty heater. The fridge seal was broken & filled with dirt. The bathroom was so dirty the kids refused to shower, i only did so putting flannels down to stand on. Mold in the sealant, the fan chooked with dustbunnies, the floor dirty in bathroom & carpets not cleaned since laid. Not only marked & dusty with crumbs which were not ours. The single beds only had
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner has no love of being a hotelier. While we expected rates to be hiked over Easter this was triple what we paid anywhere else and was the worst in terms of service, cleanliness and just run down amenities.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Only issue we had with the property was that there was no cooking facilities at all so we had to eat out every day which can become rather expensive
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

The room wasn't ready, no extra pillows ( had to ask for it, no teaspoons, no where to hang cloths). I would not come back or tell my friends. I had to ring 4 a iron and ironing board it took 2 days before someone showed me where it was. Not Happy!!!
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Overall is good except the heater didn’t work on my second night stay and I was freezing all night.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
It was run down. My husband has banned me from choosing accommodations in the future.
Stayed 1 night in Apr 2019

4/10 Poor

troy

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing venue in Taupo
Hotel location is good with views of the lake - we chose one of the rooms with a lake view. Initial impression of the hotel as we walked in was not positive, fried food smells assuaged our senses even though the restaurant was closed. Restaurant was supposed to be open 7 days yet not open at all on Sunday nor for breakfast on Monday. Room left a lot to be desired, an effort had been made to refresh our room but the refresh did not extend to the bathroom, which had rotted through skirting boards allowing very cold air into the bathroom. Cleanliness was not a trait this hotel was aiming for. Room was cold with condensation on old single glazed windows. A small portable electric fan heater was in the room.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
The room we were in had a bit of character about it and had plenty of room
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
It was a lovely location over looking the lake. Having on site restaurant/ bar was a plus.
Stayed 2 nights in Mar 2019

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice clean hotel cross from the lake
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Location is convenient. Stayed here a few years ago with my family and enjoyed our stay and the amenities. Unfortunately it now seems to be under new management and condition of room (bed was supported by a brick, mould on silicone in shower), pool, spa (slimy feel to walls) and service (I felt I was inconveniencing them) has declined.
Stayed 1 night in Mar 2019

6/10 Okay

Michelle, Papamoa, New Zealand

Travelled with partner
The location was fantastic - disappointed with having to pay for soap! No hand soap to wash your hands at all. Restaurant was ok however happy hour drinks were disappointing as the list in the room did not match what was available in the restaurant. Calamari was amazing but the fish n chips left a lot to be desired - decent size however fish was translucent (under cooked) The light bulb blew in the bathroom and no one was around to tell to have this fixed. Was one night that we stayed don't think I would stay again.
Stayed 1 night in Mar 2019

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
The motel was very quiet in central Taupo
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Ok if you just want a bed for the night but not spend any time in room
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a double room, when we saw how small and I mean exceptionally small it was there was approx. 1 foot around the whole bed for room, very closterphobic. I asked to see another room a King room paid extra $20.00 and was very very happy. The Bar and lounge, restaurant had a beautiful view over the Lake which was really nice.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
check in was easy. checking out took longer than i wanted
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very disappointing experience. The pictures on Expedia, and on the hotel website itself are extremely misleading and false. This would be more 2 star motel standards in my opinion. Rooms are extremely dirty. There were stains on our carpets, chairs and comforter. We needed to ask for a new comforter on arrival and there was a stance odor to our room. It didn’t seem as if they cleaned up the rooms well. There was hair in the bathroom sink and tub on arrival. Appliances did not work well. We had to keep our yogurt in the freezer portion of the fridge to keep it cold. They barely clean the rooms and forgot to leave us towels. Positives include free self parking, lake view from the front of the hotel and free wifi. I would not stay at this hotel again. I almost left and booked a different hotel altogether.
Stayed 3 nights in Mar 2019