Apartment, 3 Bedrooms

Reviews of Hilton Lake Taupo

5 out of 5
Hilton Lake Taupo
80-100 Napier Road, Taupo

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas, Castle Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property overlooking Lake Taupo in the distance. Our room had a balcony. Bed was superior as was the bathroom. First class!
Stayed 1 night in Mar 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic welcoming staff, excellent facilities.
Stayed 2 nights in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Tasha,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Tasha, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Yuhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Yuhan, We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

8/10 Good

Ronald, Dana Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under renovations and our “deluxe” room had its view of the lake obscured by scaffolding and workers walking back and forth in front of our window. The room is clean and modern but a bit bland - was hoping for something with some character given this was a historic building. Nice hilltop location but not walkable to restaurants or the lake.
Stayed 2 nights in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Ronald,Thank you for taking the time to post your review following your stay at Hilton Lake Taupo. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything,the staff were lovely,receptionist,the lady who carried our bags up ,our room service lady,everybody was amazing thankyou
Stayed 2 nights in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Annette,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality. Annette, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

6/10 Okay

Bela

Liked: Property conditions & facilities
We enjoyed the pool. The room and bed was very comfortable. It was nice to have an outdoor courtyard. The young staff were great and tried to be helpful when we arrived a little bit early by giving us a drink voucher while we waited for our room to be ready. But the senior manager was rude and unhelpful telling her staff not to because we were early. This caused some embarrassment to the staff member which we thought was unprofessional of the manager. The restaurant bar needs some attention but we had a pleasant dining experience with lovely young staff. Overall an average stay.
Stayed 2 nights in Jan 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Bela,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback regarding our senior manager has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

6/10 Okay

Richa

Travelled with family
Disliked: Staff & service, amenities
No Room service, called thrice got no response.
Stayed 1 night in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Richa,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

10/10 Excellent

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and professional. Extremely helpful. Lovely meal at restaurant. Secure parking at reasonable price.
Stayed 1 night in Jan 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Kerrie,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality and dining experience you had. Kerrie, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Gall, Calabasas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property We loved it Thank you
Stayed 1 night in Jan 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Gall,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us. Gall, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

4/10 Poor

David

I shared it with the staff
Stayed 4 nights in Jan 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora David,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend the news years. Would recommend this place.
Stayed 1 night in Dec 2023
Response from Tracey Poole on 18 Mar 2024
Kia Ora David,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us. David, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracey Poole on 20 Feb 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and grounds. Pool also awesome.
Stayed 2 nights in Jan 2024
Response from Tracey Poole on 20 Feb 2024
Kia Ora Glenn,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities.Glenn, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Apartment was very clean, although balcony didn't seem to have had the same attention. Bed was comfortable while sofa-bed not so much. Pools are great, with separate shallow pool for kids. Gym has brand new equipment. Overall great stay
Stayed 5 nights in Dec 2023
Response from Tracey Poole on 20 Feb 2024
Kia Ora Pedro,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms and facilities. Pedro, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Jackie

Stayed 3 nights in Jan 2024
Response from Tracey Poole on 20 Feb 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

10/10 Excellent

Anushelin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Anushelin,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, pool, and restaurant. Exceeded expectations.
Stayed 2 nights in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Wayne,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Wayne, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Karijus

Stayed 1 night in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Karijus,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The duty manager recognised us from our stay last year, even remembering specific details. We were made to feel so welcome, they treated us to a couple of things for my husband's birthday too. Our room was clean, bed was super comfortable and our breakfasts were delicious 😋 We'll be back for sure, thanks Team 🎀🌸🎀
Stayed 1 night in Dec 2023
Response from Scott Thomson on 18 Dec 2023
Kia Ora Natasha,Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms and hospitality. Thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott ThomsonGeneral Manager - Hilton Auckland

8/10 Good

Kevin

Stayed 2 nights in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Kevin,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Richard,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

6/10 Okay

Neil

Stayed 2 nights in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Neil,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Qunying

Liked: Cleanliness, staff & service, property conditions & facilities
View
Stayed 1 night in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Qunying,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Noah,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Neil

Stayed 3 nights in Nov 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Neil,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and facilities. Felt a bit rushed at the dinner. food served with the drinks and couldnt enjoy the drinks and meal in a relaxed atmosphere.
Stayed 3 nights in Nov 2023
Response from Scott Thomson on 18 Dec 2023
Kia Ora Dianne,Thank you for taking the time to post your review following your stay at Hilton Auckland. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind regards, Scott ThomsonGeneral Manager - Hilton Auckland

8/10 Good

Dianne

Travelled with family, Business traveller
Liked: Property conditions & facilities
Great parking for this horse float clean and friendly Lovely dinner at breakfast.
Stayed 1 night in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora Dianne,Thank you for your review on Wotif following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Dianne, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Kyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet, Pools were fantastic and clean. Room was clean and spacious. Grounds were well kept. Staff were in training (assumption) - as we weren't told about check out time or breakfast options. Staff at hotel restaurant needed more training as there were cutlery being dropped, menus dropped, pens skidding the floor. They did apologise but would not expect these many incidents at the hilton restaurant. Dining at the restaurant was good, mains were fantastic however desert was average. Cheesecake were frozen in middle and puff pastry desert was not crisp. The best part of desert was the side of pistachio ice cream. Parking for teslas and destination charging is not available unless a 25$ daily charge which meant that it was easier and cheaper to charge at the supercharger as there was no guarantee we would get to charge at the destination charger.
Stayed 1 night in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora Kyne,Thank you for taking the time to post your review on Expedia following your stay at Hilton Lake Taupo. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Andrea

Stayed 1 night in Oct 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Andrea,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards,Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora,Thank you for your rating following your stay with us at Hilton Lake Taupo and we hope to welcome you back to in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Ian

Stayed 1 night in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora Ian,Thank you for your rating following your stay with us at Hilton Lake Taupo and we hope to welcome you back to in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

T

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food, pool and spa was fantastic
Stayed 1 night in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora,Thank you for your review on Wotif following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality.Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Woo il

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora Woo il,Thank you for your rating following your stay with us at Hilton Lake Taupo and we hope to welcome you back to in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

DON, TOWSON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful redo of a beautiful old hotel. Restaurant was excellent, and the room and bed were lovely. Most of all, a gorgeous view of the peaks and the lake
Response from Tracey Poole on 6 Nov 2023
Kia Ora Don,Thank you for your review on Travelocity following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms. Don, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
This was the cleanest, friendliest hotel I’ve stayed at in all of my New Zealand travels so far. I have been traveling New Zealand for 4 weeks. I left the Millennium in Taupo because the beds were terrible. This was a welcome surprise. I highly recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora Teresa,Thank you for your review on Expedia following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms. Teresa, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Mark, Tempe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean upscale room. Joy to stay there!
Stayed 3 nights in Sep 2023
Response from Tracey Poole on 19 Sept 2023
Kia Ora Mark,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms. Mark, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tracey Poole on 10 Sept 2023
Kia Ora Patricia,Thank you for your review on following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us. Patricia, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Clean and comfortable room
Stayed 1 night in Sep 2023
Response from Tracey Poole on 10 Sept 2023
Kia Ora Graham,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms. Graham, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an iconic hotel offering good facilities (apart from the pool being out of order) good service with helpful staff and a nice lakeview room. Highly recommended
Stayed 2 nights in Aug 2023
Response from Tracey Poole on 30 Aug 2023
Kia Ora Craig,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Craig, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
I think you can get more for your money elsewhere...disappointed in our stay here which is a shame as we are Hilton Honours members and use them alot. Don't like giving bad reviews do I'll leave it there.
Stayed 2 nights in Aug 2023
Response from Tracey Poole on 10 Sept 2023
Kia Ora Michael,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tracey Poole on 17 Aug 2023
Kia Ora Warwick,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

4/10 Poor

Khan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Cold water in showers, rubbish stinking out the hallways, could not get hold of the staff on the phone, no notice that the pools were closed, really disappointing considering the cost
Stayed 1 night in Jul 2023
Response from Tracey Poole on 31 Jul 2023
Kia Ora Khan,Thank you for taking the time to provide this feedback in Expedia. We pride ourselves in giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Handy having an in-house restaurant. Large room.
Stayed 1 night in Jul 2023
Response from Tracey Poole on 31 Jul 2023
Kia Ora Ian,Thank you for taking the time to post your review on Expedia following your stay at Hilton Lake Taupo and we are delighted that you have enjoyed your stay with us.Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

6/10 Okay

Soo young

Stayed 1 night in Jul 2023
Response from Tracey Poole on 17 Aug 2023
Kia Ora Soo young,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time staff could not have been more accommodating thank you all
Stayed 3 nights in Jul 2023
Response from Tracey Poole on 17 Aug 2023
Kia Ora Sandy,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality.Sandy, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Tracey Poole on 17 Aug 2023
Kia Ora Greg,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tracey Poole on 17 Aug 2023
Kia Ora,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

6/10 Okay

Chris, Auckland

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really disappointed that the pool was closed, i booked this hotel for this reason, nothing on Expedia to mention that it was closed and booked to late to cancel. Lots of work going on around the hotel yes still very expensive Vs the other options in taupo. Pretty basic room and hotel for the money. Breakfast was awful too. Cold food. Beans were just water. Eggs horrible bacon cold. Coffee terrible. This is billed as 4.5 star it’s 3 at best. I never write bad reviews but if I could get any refund for this property I would. If I could have cancelled on arrival I would have. I can’t see me paying over $300 for a night here ever again
Stayed 1 night in Jul 2023
Response from Tracey Poole, Hotel Manager - Hilton Lake Taupo on 26 Jul 2023
Kia Ora Chris,Thank you for taking the time to post your feedback and review following your recent stay with us. We would like to extend our sincere apologies for your experience which was not reflective of the high standard that we are known for. Our management team have reviewed your feedback and understand your frustrations.We hope to have the opportunity to make it right in the future.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Nice room and great service.
Stayed 2 nights in Jul 2023
Response from Tracey Poole on 11 Jul 2023
Kia Ora Stephen,Thank you for taking the time to post your review following your stay at Hilton Lake Taupo.We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays.Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future.Kind regards,Tracey PooleHotel Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness
Unique build
Stayed 2 nights in Jun 2023
Response from Tracey Poole on 7 Jul 2023
Kia Ora Steven,Thank you for taking the time to post your review on following your stay at Hilton Lake Taupo.We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you toprovide this feedback to help us to improve future stays.Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future.Kind Regards,Tracey PooleHotel Manager - Hilton Lake Taupo