4/10 Poor
Mark
Travelled with family
23 Aug 2019
Liked: Staff & service
Underwhelming experience
Hotel is situated in a stunning location with picturesque views. The hotel has so much potential but feel it is not being maximised to its full potential & stuck back in the 70’s or 80’s & could do with a facelift. Overall, for €200 per night we felt disappointed & didn’t get value for money. The room was uncomfortably hot with no air conditioning. The guy at reception Jakub (mightn’t have the right spelling) was very helpful & did source a fan for us after I asked him, thankfully.
Positives were as follows:
1). Stunning view
2). Nice pool with slide, kids enjoyed it
3). Good games room & bowling alley for kids
4). Helpful receptionist in the main lobby area
5). Decent breakfast selection
Negatives were as follows:
1). Room was far too warm & uncomfortably hot. Air con really should needs to be installed.
2). Shower tray was completely blocked & nearly overflowed in several occasions while showering.
3). No masseuse available for massage treatments despite it being advertised as a spa & wellness hotel. Think there is only somebody available 2 or 3 days a week apparently.
4). Breakfast staff need to be more attentive, on each of the 3 mornings we had breakfast, there was no milk & we were left waiting. To be fair, having more than one jug would help enormously.
Mark
Stayed 3 nights in Aug 2019
