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Hilton Guam Resort And Spa

4.0 star property
Beach resort with 3 restaurants and 4 outdoor pools

Choose dates to view prices

Travelers find relaxation and adventure at Hilton Guam Resort And Spa. Enjoy spa treatments, beach cabanas, and snorkeling at the private beach. Families love the free water park access, multiple dining venues, and activities like ziplining and kayaking.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Hot tub
  • On private beach
The current price is NZ$351
includes taxes & fees
12 Nov - 13 Nov

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Premier King Executive with Lounge Access

View from room

Premier King Executive with Lounge Access

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Down duvet
  • 35 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Main Ocean King Room

Main Ocean King Room

Main Ocean King Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, Ocean View

Down duvets, in-room safe, desk, iron/ironing board

Premier Room, 2 Single Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 35 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Main Ocean Twin Room

Main Ocean Twin Room

Main Ocean Twin Room

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 30 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Single Beds, Garden View

Down duvets, in-room safe, desk, iron/ironing board

Premier Room, 2 Single Beds, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Main Garden King Room

Garden view

Main Garden King Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tasi Ocean King with Lounge Access

Tasi Ocean King with Lounge Access

Tasi Ocean King with Lounge Access

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Garden View

View from room

Premier Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Main)

Junior Suite, 1 King Bed (Main) | Living area

Junior Suite, 1 King Bed (Main)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed (Main)

Down duvets, in-room safe, desk, iron/ironing board

Business Suite, 1 King Bed (Main)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Executive Suite with Lounge Access

Premier Executive Suite with Lounge Access

Premier Executive Suite with Lounge Access

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
  • 109 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Main Garden Twin Room

Down duvets, in-room safe, desk, iron/ironing board

Main Garden Twin Room

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tasi Ocean Twin with Lounge Access

Tasi Ocean Twin with Lounge Access

Tasi Ocean Twin with Lounge Access

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tasi Suite with Lounge Access

Tasi Suite with Lounge Access

Tasi Suite with Lounge Access

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite with Lounge Access

Premier Suite with Lounge Access | View from room

Premier Suite with Lounge Access

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 91 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-in Shower)

Room, 2 Double Beds, Accessible (Roll-in Shower)

Room, 2 Double Beds, Accessible (Roll-in Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed (Main)

Executive Suite, 1 King Bed (Main)

Executive Suite, 1 King Bed (Main)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
Bathrobes
  • 134 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Tasi Executive Suite with Lounge Access

Tasi Executive Suite with Lounge Access | View from room

Tasi Executive Suite with Lounge Access

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
  • 97 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Room, 2 Double Beds, Accessible, Bathtub

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Down duvets, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Designer toiletries, hair dryer, bathrobes, slippers

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite with Lounge Access

Presidential Suite with Lounge Access | Living area

Presidential Suite with Lounge Access

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Kitchen
Flat-screen TV
Down duvet
  • 217 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds
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About the area

Map
202 Hilton Road, Tumon Bay, Tamuning, 96913

What's nearby

  • Ypao Beach Park - 2 min walk - 0.2 km
  • Guam Premier Outlets - 3 min drive - 2.3 km
  • T Galleria by DFS - 4 min drive - 3.8 km
  • Tumon Beach - 4 min drive - 3.4 km
  • Two Lovers Point - 10 min drive - 9.0 km

Getting around

  • Barrigada - A.B. Won Pat International Airport (GUM) - 8 min drive

Restaurants

  • ‪Café Gudcha Coffee And Tea - ‬11 min walk
  • ‪Caffè Cino - ‬1 min walk
  • ‪Proa Restaurant - ‬7 min walk
  • ‪Jamaican Grill - ‬13 min walk
  • ‪Fishermans Cove - ‬1 min walk

About this property

Hilton Guam Resort And Spa

Family-friendly resort near Ypao Beach Park
Located close to Guam Premier Outlets and T Galleria by DFS, Hilton Guam Resort And Spa provides free water park access, a poolside bar and a corner/local shop. This resort is a great place to bask in the sun with a private beach, beach cabanas and kayaking. Indulge in a body wrap, a body scrub and aromatherapy at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Fusion cuisine. Fitness classes and yoga classes are offered at the 24-hour gym; other things to do include ziplining and snorkelling. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a terrace and designer shops on-site.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • An electric car charging station, a paddleboard on-site and laundry services
  • Guest reviews give top marks for the helpful staff
Room features
All 646 rooms boast comforts such as air conditioning and bathrobes, in addition to thoughtful touches such as desk chairs and safes.
More amenities include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with designer toiletries and toilets with electronic bidets
  • 37-inch flat-screen TVs with premium channels
  • Balconies, LED light bulbs and electric kettles

Similar properties

Beach/ocean view

Hotel Nikko Guam

  • Pool
  • Spa
  • Kids pool
  • Waterslide
8.4 out of 10, Very good, 1,019 reviews
The price is NZ$313
includes taxes & fees
3 Dec - 4 Dec
Hotel Nikko Guam

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 15 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Covered valet parking on site (USD 12 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Caffe Cino
  • Fisherman's Cove
  • Islander Terrace
  • Roy's Restaurant
  • Tree Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Snorkelling
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 13 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1972
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Meals are not included in the breakfast or half board rates for children ages 5-11 years. Meals for children can be requested onsite for a surcharge. There are no meal fees for children age 4 years and under.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 4 and younger eat free breakfast
Rollaway/extra beds are available for USD 45.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 15 for children
  • Fee for in-room wired Internet: USD 15 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 25 per person (one-way)
  • Airport shuttle fee per child: USD 12.50 (one-way), (from 5 to 11 years old)
  • Valet parking fee: USD 12 per day
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Guam Hilton
Guam Hilton Resort
Guam Resort
Hilton Guam
Hilton Guam Resort
Hilton Resort Guam
Resort Guam
Hilton Guam Resort Tamuning
Hilton Guam Tamuning
Hilton Guam Resort Spa
Hilton Guam And Spa Tamuning
Hilton Guam Resort And Spa Resort
Hilton Guam Resort And Spa Tamuning
Hilton Guam Resort And Spa Resort Tamuning

Frequently asked questions

Does Hilton Guam Resort And Spa have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Guam Resort And Spa?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Hilton Guam Resort And Spa on 12 Nov 2025 start from NZ$350.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Guam Resort And Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Guam Resort And Spa?

Self-parking is free at this property.

What time is check-in at Hilton Guam Resort And Spa?

Check-in begins at 3 PM.

What time is check-out at Hilton Guam Resort And Spa?

Checkout is at noon.

Does Hilton Guam Resort And Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per person applies.

Where is Hilton Guam Resort And Spa located?

Nestled on the beach, this Tumon resort is within 3 mi (5 km) of Ypao Beach Park, Guam Premier Outlets and T Galleria by DFS. Micronesia Mall and Two Lovers Point are also within 6 mi (10 km).

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Reviews

Hilton Guam Resort And Spa Reviews

8.0

Very good

8.0

Cleanliness

7.8

Location

8.2

Staff & service

8.2

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 365 out of 1000 reviews
Rating 8 - Good. 395 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

Reviews

10/10 Excellent

Mykel

Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking can be a challenge! Breakfast buffet is great ! Staff A+ great
Stayed 2 nights in Mar 2025

10/10 Excellent

Takanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown. Services are neat. Shops are in the hotel. Rooms clean.
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach access and great snorkeling, nice pools/pool area
Stayed 4 nights in Apr 2024

8/10 Good

Julie M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay!

6/10 Okay

Neola

Liked: Cleanliness
EVEN THOUGH I HAD CALLED AND SPOKEN TO SOMEONE THAT MORNING ABOUT A SHUTTLE PICKUP AT THE AIRPORT. THERE WAS NO RECORD OF IT. THE ONLY REASON I HAD A RIDE WAS THAT SOMEONE ELSE ON THE FLIGHT WAS STAYING THERE, AND THERE WAS ACTUALLY A RECORD OF HIS RESERVATION. OTHERWISE I WOULD HAVE HAD TO FIND A TAXI (AT 10 PM!) OR HITCH HIKE. FILING A COMPLAINT AND REQUEST FOR REFUND.
Stayed 1 night in Aug 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view and comfy amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Cederic

n/a
Stayed 1 night in Jun 2025

10/10 Excellent

Kimihiko

Liked: Cleanliness, staff & service, property conditions & facilities
I like and love HILTON!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

HAE YOUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and secluded place.
Stayed 3 nights in Feb 2024

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities
Nice access to water
Stayed 3 nights in Dec 2023

8/10 Good

e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel on the beach and next to a park

The hotel was great, the Internet not so much -- why charge $15/day for internet in the room, when it forces too many of your guests to spend way too much time in your lobby using the slow Internet there? Is it really worth your nickles and dimes to have less-than-fully-satisfied customers? Please, this is 2025! It's already bad that U.S. customers have to use data roaming on Guam, please don't compound it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Masashi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Jinsik

Liked: Cleanliness, staff & service
Comparatively Okay
Stayed 1 night in Feb 2023

10/10 Excellent

Junhwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i LIKED EVERYTHING.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice but there was some very visible white dirt on the gray tile in the bathroom. There was also dark gray mold in the white grout inside the shower. Staff was very nice to us.
Stayed 2 nights in Sep 2023

2/10 Terrible

Kristopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Booked a double bed. Got to the room to find just one bed. Went back to the front to get the correct room but was told they just sold out of the last double and they had upgraded me. I asked if they expected someone to sleep on the floor and that taking a bed away from me was not an upgrade regardless of how nice the room was. The response was confusion and “but sir you got an upgrade.” They finally told me that they would be “more than happy to bring me a small folding bed and don’t worry because they will waive the fee for that.” The room and hotel were clean, no issues there. Just a lack of awareness and possibly incompetence at the front desk.
Stayed 1 night in Apr 2024

4/10 Poor

Shadene

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sadly, my experience during my stay was not so pleasant. The restroom was not cleaned. There was hair in the bathtub, which looked like pubic hair. The tub was clogged with the hair in the drain. Not even a minute of taking a shower and the water filled the tub with hair particles floating around. The toilet was dirty when we got there. There was tissue in the bowl and pee drops on the toilet seat. The staff were very friendly and helpful tho. My concern is the security of guests however. There was a point that our key card stopped working. My other half went down to grab something out of our car and when he got into the elevator, the card key was not working. He ended up going to the front desk and they swapped out his key without verifying who he was, or verifying his ID to determine if he was even a hotel guest. Kudos to them for helping him out, but that is concerning that they didn’t even check who he was. What if a random person found a key card and entered our room. This was the first time having this type of experience, however, these issues are very concerning.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities
The Hilton Guam property is nested in a beautiful location in Tumon village. I've stayed here many times as a local resident and the entire staff has been excellent; however, the property is starting to look run down. My Premiere Suite windows were dirty and the entire bathroom glass area was stained with hard water deposits. A lot of the building exterior is moldy and the main entry doors next to the big ballroom are stained. The property also had posted "No Smoking Signs" but I observed several employees smoking and tossing their cigarettes butts on the grass. After three days, the butts grew in number. This is the wall area that borders Ypao Beach. The parking lot is also very dirty with all sorts of cans and bottles in nearly every parking space green area. The ice machine on the 4th floor was never cleaned during my 3 day stay. The stainless steel was very dusty and someone left their trash inside the ice machine room. The dirty parking lot and the dirty ice machine room is not Hilton's fault, it is the fault of people who don't have respect for themselves or private property. Shame on them. I really like staying at the Hilton Guam for a lot of reasons. I hope the bad things I mentioned will be corrected. I look forward to my next stay!
Stayed 3 nights in Aug 2024

6/10 Okay

HIDEKI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
＜改善点＞ ・フロントデスク：チェックイン時に朝食チケットが準備されておらず、後で部屋まで届けると言われたが、届けられることなく、自身でフロントまで取りに行った。 最初から後でフロントまで取りにきて欲しいと伝えて欲しい。 ・部屋：トイレ蓋の後ろ、バスタブなど、髪の毛がついたままであり、きちんと清掃して欲しい。 ・部屋：ふちが割れたグラスが交換もなく、毎日そのままセットされており、きちんと確認して欲しい。 ・部屋：テラスから、メインタワーの屋根の機材が見えており、かつ音がうるさい。 ・部屋：隣が、サービススタッフが出入りするスペースで朝から音がうるさい。 ＜良かった点＞ ・Roy’sレストランは、サービス、味、雰囲気ともに、とても良かった。同伴者とくつろいだ良い時間を過ごすことができた。
Stayed 3 nights in Sep 2025

10/10 Excellent

(MRB)Yusuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かな雰囲気で良かったです
Stayed 4 nights in Aug 2025

10/10 Excellent

SERA

Liked: Cleanliness, staff & service, property conditions & facilities
조용하고, 스노쿨링 적합하며 호캉스에 적합함. 한국인 직원이 있음
Stayed 3 nights in Aug 2025

10/10 Excellent

AKIKO

Liked: Cleanliness, staff & service, property conditions & facilities
グアムヒルトンホテルの前の海に沢山のお魚が肉眼で見えます。水着のまま海に行かれて　沢山のお魚達と一緒に泳げてとても気持ちが良いです。 朝食も美味しく卵料理も目の前でお好みの材料を入れて作ってくれ感動の美味しさです。 ベッドも広くとても寝やすいです。部屋から見える海はとても癒されます。
Stayed 4 nights in Aug 2025

10/10 Excellent

Yamamoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋からの眺めがいい！ 朝食が美味しい！
Stayed 3 nights in Aug 2025

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Clean and well kept
Stayed 2 nights in Jul 2025