Outdoor banquet area

Reviews of The Westin Tampa Bay

4 out of 5
The Westin Tampa Bay
7627 W Courtney Campbell Cswy, Tampa, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 491 out of 1009 reviews" "
Rating 8 - Good. 220 out of 1009 reviews" "
Rating 6 - Okay. 153 out of 1009 reviews" "
Rating 4 - Poor. 72 out of 1009 reviews" "
Rating 2 - Terrible. 73 out of 1009 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, and spacious room and bathroom! Staff was very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff was very helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown tampa
Stayed 4 nights in Mar 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet was soaked with some brown liquid, the toilet was broken, the towels were stained, and the bed skirt had a water stain. So the water had shown up before and nobody did anything about it. Valentina and Carlos were totally rude, and the manager was nicer, but tried to tell me Expedia needed to authorize a refund. Guess who Expedia contacted when I told them how awful the place was? Don't waste your time here.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 29 Mar 2024
Stephanie, we are truly sorry your stay fell short of expectations due to the room condition and service received. Your feedback is crucial for us to address these issues and improve. We are working to ensure a much better experience for all guests. We hope you will consider giving us another chance to prove our commitment to excellence.

10/10 Excellent

Sanethia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Sanethia, thank you for your perfect rating of the Westin Tampa Bay. We are delighted you had an excellent stay and our team provided you great service. The pleasure would be ours to welcome you back for another memorable stay!

10/10 Excellent

christe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, very clean
Stayed 1 night in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Christe, thank you for staying with us at The Westin Tampa Bay and for your high recommendation. We are glad you had a clean and comfortable stay and were pleased with our accommodations. We hope to welcome you back again soon!

8/10 Good

Serafina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hotelmgmt on 26 Mar 2024
Thank you for taking a moment to leave us with your positive score, Serafina. Hurry back!

6/10 Okay

Rebecca

Travelled with group
Disliked: Staff & service
Very nosey guests front desk clerk for check in and departure were very rude
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Rebecca, we are truly sorry for the noise and the service you encountered. We are taking steps to improve our hospitality and ensure a welcoming environment for all guests. We hope to have another chance to show you the high standard of service we aim to provide.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 24 Mar 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Catherine.

4/10 Poor

Peter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not worthy of the westin brand. Only nice staff member was the front desk gent. Everyone else was miserable and grunted at guests instead of greeting them. Rooms are tired. Patched damage to walls in hallways. Bathroom wasn’t clean You can do better.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Peter, we are sorry to hear about your experience and take your feedback seriously. We are working on both service and facility improvements to meet the Westin standards you expect. Your mention of our front desk team is appreciated, and we are addressing the concerns raised. We hope to welcome you back for an improved stay in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 20 Mar 2024
Thank you for taking a moment to leave us this five-star rating, John. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

8/10 Good

Monique Lena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Hotelmgmt on 19 Mar 2024
Thank you for your wonderful rating, Monique Lena. We cannot wait to welcome you back to our hotel!

6/10 Okay

Yolanda

Liked: Staff & service
Pictures of the man-made "beach" were deceiving. In reality it was small patch of sand. Nothing was within walking distance, except one restaurant. The hotel wasn't as nice as other Westin hotels I've stayed in. I noticed it was listed as a 4-star; I would give it a 3.5 star. The staff was nice, and overall the room was clean, which are the most important aspects.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 20 Mar 2024
Yolanda, we appreciate your honest feedback and are glad you found our team pleasant and rooms clean. We will work on clarity regarding our amenities. We are looking forward to possibly welcoming you back for a better experience. Thank you for staying with us!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a clean room. We only stayed for one night so did not get to enjoy the amenities.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
Rebecca, we are glad you enjoyed your stay at The Westin Tampa Bay! It is wonderful to hear you were pleased with the cleanliness of our accommodations. We hope to welcome you back again soon!

8/10 Good

Alicia, Norfolk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent from the front desk to Aqua to maintenance staff. Loved the outdoor seating, though I had hoped the beach lounge area had been cleaned up a little better that morning as well as lounge chairs.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 15 Mar 2024
Alicia, we are thrilled to hear you enjoyed our service and outdoor seating! We will improve our beach and lounge chair cleanliness. We are looking forward to welcoming you back for an even better experience at The Westin Tampa Bay!

10/10 Excellent

Denise Darlene

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice water front location
Stayed 1 night in Mar 2024
Response from HotelMgmt on 15 Mar 2024
Denise, thank you for your perfect rating of The Westin Tampa Bay. We are glad you had an excellent experience and were pleased with our beautiful location. The pleasure would be ours to welcome you back!

10/10 Excellent

MICHAEL

Stayed 3 nights in Mar 2024
Response from HotelMgmt on 29 Mar 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Michael.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite and view of the bay was breathtaking.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 18 Mar 2024
Mark, thank you for your perfect rating of The Westin Tampa Bay. We are glad you had an excellent stay and were pleased with our beautiful accommodations and breathtaking views. The pleasure would be ours to welcome you back for another memorable experience!

8/10 Good

Rebecca Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 7 Mar 2024
Rebecca, thank you for your positive rating of The Westin Tampa Bay. We are glad you had an enjoyable stay and hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Kofi

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 6 Mar 2024
Thank you for rating your stay, Kofi. It would be our pleasure to welcome you back; we’re confident we can make a better impression should you choose our property again.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 6 Mar 2024
We appreciate you choosing to stay with us, Monica, and we're glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

10/10 Excellent

Carla

Great hotel! Clean and fun!
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 7 Mar 2024
Carla, we are delighted you found our hotel clean and enjoyable! We cannot wait to have you back for more fun and comfort. Thank you for the positive feedback.

8/10 Good

Gwendolyn

Travelled with family
All seems very good. Nice rooms and has enjoyable dinner in Aqua restaurant.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 5 Mar 2024
Gwendolyn, thank you for your positive rating of The Westin Tampa Bay. We are delighted you had an excellent stay and were pleased with our comfortable accommodations are restaurant. We hope to welcome you back again soon!

8/10 Good

Meredith

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 5 Mar 2024
Thank you for taking a moment to share your positive score, Meredith! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Truly the only negative is you have to pay to park which leaves next to no options for some and the rate is pretty high considering it was $38.00 for approximately 5 hours.
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 5 Mar 2024
Rebecca, thank you for your valuable feedback. We are glad you had an overall enjoyable stay, though we are saddened to hear that you were disappointed with our parking. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 23 Mar 2024
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

10/10 Excellent

Casie LaBarreare

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 23 Mar 2024
Thank you, Casie, and we can’t wait to welcome you back again for another five-star stay!

8/10 Good

Cassie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful property and would've been a huge hit had we not been restricted from the private beach. It was what my daughter was most looking forward to. It'd be nice to have a few added amenities such as breakfast vouchers or Starbucks coffees. Anything to make up for the loss of a big amenity. Room view was amazing and room was wonderful. Bikes are a plus for the morning trail along the ocean.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 1 Mar 2024
Cassie, thank you for your positive review of The Westin Tampa Bay. We are delighted to hear you appreciated our beautiful property, amazing room views, and the bikes for ocean trail rides. We regret the beach restrictions and understand the disappointment. Your suggestions for added amenities are valued and we are exploring ways to enhance guest experiences. We hope to welcome you back soon for a fully enjoyable stay!

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
This property was fine but the room was dated with terrible carpet. It was clean and had a mini fridge which was nice to have. The property faces a very busy road/highway we were on the 10th floor no traffic noise in the room but outside it's really loud. Our room was adjoining and unfortunately we could hear everything in the other room which wasn't comfortable for us. We tried to change but the hotel was fully booked so we had to stay put. We did request a water view upon booking and were kindly accommodated. The staff were all polite and friendly. Easy access to self parking no problems at all. The area around the hotel isn't walkable we were glad we had a rental car. We were staying for a concert at Raymond James Stadium it was really close only a 10 minute drive and also really close to the airport. Lobby is nice we used the Starbucks daily. Personally not thrilled with the pet friendly aspect wouldn't have stayed there if we had noticed due to allergies. Elevators were good no waiting. All in all it was a good stay in a convenient location for what we were doing but the rooms definitely need a refresh especially the carpet.
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on 1 Mar 2024
Joseph, we are glad to hear that our convenient location, water view accommodation, and our friendly team enhanced your stay. We are addressing the feedback on room updates and soundproofing to improve comfort. Your experience with the amenities and easy parking is appreciated. We are looking into more allergy-friendly options and hope to welcome you back to a refreshed and even more comfortable environment soon.

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has lovely views.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 28 Feb 2024
Alexa, thank you for your glowing review of The Westin Tampa Bay. We are delighted you had an excellent stay and enjoyed our beautiful views. The pleasure would be ours to welcome you back!

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall friendly experience and great communication
Stayed 4 nights in Dec 2023
Response from Hotelmgmt on 26 Feb 2024
Joshua, thank you for your perfect rating of The Westin Tampa Bay. We are delighted you had an enjoyable stay and were pleased with our friendly and helpful team. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff is super friendly
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Kendrick, thank you for your perfect rating of The Westin Tampa Bay. We are glad you had an excellent stay and were pleased with our friendly team and comfortable accommodations. The pleasure would be ours to welcome you back!

10/10 Excellent

Rolando O

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place definitely I stay again.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Rolando, thank you for your high recommendation of The Westin Tampa Bay. We are glad you had an outstanding stay and enjoyed all our hotel has to offer. We look forward to your next stay with us!

8/10 Good

Rick, Bethlehem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It seemed dated in a location that needed either Uber or lift the mini store was limited for general conveniences you had to travel which traffic compares to NYC.on the outside of Clearwater and Tampa
Stayed 5 nights in Feb 2024
Response from Hotelmgmt on 21 Feb 2024
Rick, we appreciate your feedback on our location and amenities. We are working to update our offerings and improve convenience for our guests. Thank you for staying with us, and we hope to welcome you back for a better experience in the future.

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing. Views of the Bay are breathtaking!!! The restaurant was decent but the private small beach area was a nice touch.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 16 Feb 2024
Gavin, thank you for your perfect rating of The Westin Tampa Bay. We are delighted you had an excellent stay and were pleased with our comfortable accommodations with beautiful views. It is also wonderful to hear that you enjoyed our beach. The pleasure would be ours to welcome you back!

6/10 Okay

RoyLynn

Travelled with partner
Liked: Cleanliness
Ridiculous that you have to pay $25 per day for parking when you are a guest at the hotel but it’s free if you are just dining there. Dinner was way overpriced for the quality of the food.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 16 Feb 2024
We appreciate your feedback. We are sorry for any frustration with the parking fees and dining experience. We are always looking to improve and hope to offer you a more satisfying stay in the future. We hope to welcome you back.

8/10 Good

eva

Liked: Cleanliness, staff & service
Cute. But needs outdoor pool Not indoor! It’s Florida! Also little outdated but fine. Restaurant good. Annoyed the hotel charged before I got there supposed to be pay at check in.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 16 Feb 2024
Eva, thanks for your feedback! We will consider your suggestions and apologize for any confusion about payment timing. We are glad you enjoyed the restaurant. We hope to welcome you back for a more seamless experience in the future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 13 Feb 2024
Your five-star rating truly brightens our day! Please visit us again, Sarah.

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Iliana, thank you for your 5-star rating of The Westin Tampa Bay. We are delighted you had an excellent stay and were pleased with our friendly and helpful team. We hope to see you again the next time you are visiting the area!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 12 Feb 2024
We appreciate your high rating, Kathy. It was a pleasure serving you, and we hope to welcome you back soon!

2/10 Terrible

Wenona

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 20 Mar 2024
Seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit, Wenona.

10/10 Excellent

Maida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the brand the beach . I didn't like the check in and check out times
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 26 Feb 2024
Maida, thank you for your valuable feedback and high rating. We are glad you enjoyed your stay at The Westin Tampa Bay and were pleased with our beach access. The pleasure would be ours to welcome you back!

4/10 Poor

Greg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HotelMgmt on 9 Feb 2024
Thank you for staying with us. It's disappointing that you were not fully satisfied and we hope to have another chance to leave you with a better impression, Greg.

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on 7 Feb 2024
Sebastian, we appreciate your rating and hope to see you again soon, for a more impressive experience from start to finish.

8/10 Good

mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing….i wish the hotel had a pool
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 7 Feb 2024
Mariana, thank you for your high rating of The Westin Tampa Bay. We are glad you enjoyed your stay and appreciate your feedback. We hope to see you again the next time you are visiting Tampa!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotelmgmt on 5 Feb 2024
Gary, thank you for your wonderful rating. We cannot wait to welcome you back to our hotel!

10/10 Excellent

Vern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with friendly staff and great food at the hotel restaurant.
Stayed 7 nights in Jan 2024
Response from HotelMgmt on 5 Feb 2024
Vern, your perfect rating is very much appreciated. We at The Westin Tampa Bay are delighted you had an excellent stay and were pleased with our friendly team and delicious food. We hope to see you again soon!

10/10 Excellent

Helen, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from HotelMgmt on 31 Jan 2024
Helen, thank you for your perfect rating of The Westin Tampa Bay. We are glad you had an excellent stay and were pleased with our accommodations. We hope to welcome you back again soon!

8/10 Good

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a pool and spa. Also a bigger gift shop. More information on what there is to do in the walkable and driveable area. But it was a nice place to stay out great view.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 31 Jan 2024
Marc, we are delighted you enjoyed the view and your stay. Your feedback about expanding our gift shop and providing more local information is invaluable. We are always looking to improve and hope to welcome you back soon to an even better experience!

8/10 Good

Julie Lynn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I specifically called the front desk and asked if the property was walkable to the Grand Hyatt as I was attending a conference there and wasn’t renting a car. I said “ I don’t want to get there and find out it’s on the other side of a freeway”. Well it was just that! On the other side of the freeway, and was over a mile away! It WAS NOT WALKABLE, for someone attending a conference in dress clothes…. Maybe if you wanted a long walk or run for exercise. So I spent quite a bit using Lyft back and forth. Very frustrating. Also been a BonVoy member for over 10 yrs and hotel was cheaper on Expedia, thankful for the better deal on Expedia.
Stayed 4 nights in Jan 2024
Response from HotelMgmt on 31 Jan 2024
Julie, we apologize for the inconvenience regarding walkability to the Grand Hyatt and the misunderstanding about our location. We are glad Expedia provided you a favorable rate. We value your loyalty as a BonVoy member and are committed to enhancing our communication for a better future stay. We hope to welcome you back soon!