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Reviews of Comfort Suites Sawgrass

2.5 out of 5
Comfort Suites Sawgrass
8301 West Commercial Boulevard, Tamarac, FL

Reviews

7.0

Good

Rating 10 - Excellent. 281 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 183 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 130 out of 1002 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Fast and efficient check in process. Ladies at breakfast were very accommodating and food was hot and fresh each day.
Stayed 4 nights in Apr 2024
Response from Shawnika Edwards on 16 Apr 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and the staff was pleasant.
Stayed 2 nights in Apr 2024
Response from Shawnika Edwards on 14 Apr 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

4/10 Poor

Rosa

Disliked: Cleanliness, staff & service
It was not clean
Stayed 4 nights in Apr 2024
Response from Shawnika Edwards on 14 Apr 2024
Thank you for your feedback and your stay.

4/10 Poor

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shawnika Edwards on 12 Apr 2024
Thank you for your feedback and your stay. We apologize that your stay did not meet your expectations. We will utilize your feedback to make improvements.

4/10 Poor

Toni B

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was near the front desk/dining area, there was constant noise, the bathroom was dirty, front desk staff were having their own personal conversation and didn't appear to want to stop to check us in. No welcome, no smiles. Would not recommend this property.
Stayed 2 nights in Apr 2024
Response from Shawnika Edwards on 9 Apr 2024
Thank you for your feedback and your stay. We apologize that your stay did not meet your expectations. We will utilize your comments to make improvements.

2/10 Terrible

Krystal

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Hall ways and rooms were smellly. Toiet leaked. Hot water took several minutes before coming from the shower. Breakfast was limited and unappetizing. There was construction happening in the hall ways for 5 of 7 days of our stay. Spray painting at my door prevented me from getting to the elevator to leave the room. I had to use the stairs several times to avoid workmen and due to how slow the elevator was. Room phone did not work so i called directly for new towels, i was told to come to the frontdesk with the old ones. Just overall poor hospitality.
Stayed 6 nights in Mar 2024
Response from Shawnika Edwards on 2 Apr 2024
Thank you for your feedback and your stay. We apologize that your stay did not meet your expectations. We will utilize your comments to make improvements. Just as an FYI, our website does reflect that there is ongoing construction being completed at the hotel.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very clean. It was a good room. I will definitely stay at the comfort again maybe not this location. the staff was rude, they told me I was smoking on the property and locked me out of my room and when I asked what was going on, they said one of the housekeepers thought they smelled smoke and wasn’t sure where it was coming from I was very disappointed. also no one came to service the room to bring clean towels or anything when I left for breakfast on the checkout day and came back at 9 AM. A housekeeper was already turning my room when I had not yet checked out. I am so glad I removed my belongings that morning. I was very disappointed in the staff at this property. The hotel itself was amazing.
Stayed 5 nights in Mar 2024
Response from Shawnika on 1 Apr 2024
Thank you for your feedback and your stay. Your comments will be utilized to make improvements and please accept my apologies for the staff short comings.

10/10 Excellent

Shevon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Awesome!! The hotel is situated in a convenient area.
Stayed 3 nights in Mar 2024
Response from Shawnika on 1 Apr 2024
Thank you for your feedback and your stay. We hope to see you again soon!!!

8/10 Good

Kimberly, Albrightsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shawnika on 1 Apr 2024
Thank you for your feedback and your stay

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente, la atención muy buena. Están realizando remodelaciones en la propiedad pero eso no interfiere con los espacios o afecta con respecto al ruido. Lo único que mejoraría sería el desayuno, que coloquen más opciones.
Stayed 4 nights in Mar 2024
Response from Andrea on 25 Mar 2024
Thank you for your feedback and your stay

8/10 Good

lashann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and polite.
Stayed 3 nights in Mar 2024
Response from Shawnika Edwards on 22 Mar 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

6/10 Okay

BobbiSue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shawnika Edwards on 16 Mar 2024
Thank you for your feedback and your stay.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Close to shops. Super friendly staff
Stayed 5 nights in Mar 2024
Response from Shawnika Edwards on 15 Mar 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

2/10 Terrible

Cameron

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The bad staff and not very helpful Also please be advised they don’t take affirm
Stayed 3 nights in Mar 2024
Response from Shawnika on 13 Mar 2024
Thank you for your feedback and your stay. Please accept our apologies for failing you in your guest expectations. Our payment options are available on the websites and it is systemically restricted.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking.
Stayed 2 nights in Mar 2024
Response from Shawnika Edwards on 10 Mar 2024
Thank you for your feedback and your stay.

8/10 Good

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Shawnika on 13 Mar 2024
Thank you for your feedback and your stay.

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. Friendly staff
Stayed 3 nights in Mar 2024
Response from Shawnika Edwards on 10 Mar 2024
Thank you for your feedback and your stay.

8/10 Good

Patrice

The location was great close to many shops and Sawgrass Mall Staff service was great and the buffet breakfast
Stayed 2 nights in Feb 2024
Response from Andrea on 8 Mar 2024
Thank you for your feedback and your stay.

6/10 Okay

Gustavo

Disliked: Cleanliness
1. En la habitación se paseaban cucarachas. 2. El hotel durante mi estadía se encontraba pintando su interior por lo que no lo sentía agradable. 3. Ahora todos los paquetes que recibes a tu nombre de Amazon o de cualquier otra plataforma te cobran 5 dólares por cada uno cuando antes era free para el cliente. 4. El desayuno muy poco nutritivo. 5. Las camas si eran confortables. En general un hotel bastante regular pero si lo necesitas solo para descansar unas horas y si consigues un buen precio estaría bien sino busca otra alternativa.
Stayed 5 nights in Feb 2024
Response from Andrea on 8 Mar 2024
Thank you for your feedback and your stay. Please accept our apologies for failing to exceed your expectations. Your comments will be utilized in helping us make continuous improvements

4/10 Poor

Monique, Atlanta

Stayed 9 nights in Feb 2024
Response from Andrea on 26 Mar 2024
Thank you for your feedback and your stay. We apologize that we did not exceed your expectations during your stay with us. Our guest safety and satisfaction is of high priority to us and we work diligently to ensure this. Your feedback will be used to help us make improvements and we hope that you give us another chance to host your better in the future.

8/10 Good

Jacques

Travelled with family, Business traveller
Didn’t like being awake at 7 am after a late check-in, for an apparent leak from the floors above. There is no floor above we are the floor above! And there was no sign of leak!
Stayed 1 night in Mar 2024
Response from Andrea on 6 Mar 2024
Please accept our apologies for the disturbance. In the event of a leak, we do have emergency procedures in place and work diligently to ensure that our customers are least affected. In this case, it appears that the wrong room number was communicated. Thank you for your feedback and your stay. Again, please accept our apologies for the untimely disruption. We hope to better host you in the future.

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and quietproperty.
Stayed 1 night in Feb 2024
Response from Shawnika on 1 Mar 2024
Thank you for your feedback and your stay

10/10 Excellent

Virginia

Stayed 4 nights in Feb 2024
Response from Shawnika Edwards on 2 Mar 2024
Thank you for your feedback and your stay

8/10 Good

Carol

Travelled with partner
Liked: Amenities
Too many trucks are parked on the property. Foyer is not impressive. Front desk personnels do not represent well. Doesn’t look business like. Roaches were found in the room. I reported it to front desk. Did not receive good feedback. I mentioned that due to housekeeping not taking out the trash each day that causes bugs and roaches. She mentioned about Covid. Nothing to do with cleanliness. I also mentioned exterminator. Nothing said.
Stayed 4 nights in Feb 2024
Response from Andrea on 1 Mar 2024
Thank you for providing us with your feedback. We appreciate your stay and are humbly apologetic for failing to exceed your expectations regarding your stay. We do have pest control service on the property on a weekly basis. As for trash, we do not go to the guest room to collect the trash, but we do pick up all trash that is left outside the door and replace bags accordingly. I will work with the staff on proactive communication regarding guest requests.

2/10 Terrible

Adrian, Nassau

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really need to leave a review about my disappointment with this booking. This property should not be available for bookings. It needs to close for major renovations to be done and customers should be inforned before booking that the property is under renovations. The property is dusty and the scent from the joint compound they are replastering the wall is very unpleasant. Because of this I had suffered with by sinus my entire stay. The staff's response to concerns is nonchalant and prescripted. In addition, I discovered on my last restless night that my room had a family of roaches.
Stayed 3 nights in Feb 2024
Response from Shawnika on 1 Mar 2024
Thank you for your feedback and your stay. We apologize that your stay did not meet your expectations. We will utilize your comments to make improvements. Just as an FYI, our website does reflect that there is ongoing construction being completed at the hotel.

2/10 Terrible

Petetra

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in to the property and was doubled charged resulting in a 4 day hold on my card. We never received maid services throughout our 3 night stay. The front desk staff was not very professional having their personal calls on speaker phone while serving us. There was one lady who recommended a nice lounge to us as we were celebrating a birthday. The room needed maintenance desperately and the noise from the highway made it really hard to have a sound nights rest. Not to mention the phone rang every hour between 1am and 5am. I literally had to unplug it. I’m happy to see renovations happening at your property it’s definitely needed.
Stayed 3 nights in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and your stay. Please accept our humble apologies for failing to exceed your expectations during your stay. Our guest safety and satisfaction is our highest priority and we will utilize your comments to work diligently towards improving our service.

10/10 Excellent

Demeisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and clean.
Stayed 4 nights in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and stay. We appreciate your comments and your loyalty.

6/10 Okay

Mack

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and your stay

6/10 Okay

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
This seemed like an old property, with banged up doors, cracks in the walls, and it had a bad painting job. There was a dead gecko under our fold out bed, and hair in the bathrooms. The room was nice and big, and the linens were clean.
Stayed 1 night in Feb 2024
Response from Shawnika on 28 Feb 2024
Thank you for your feedback and your stay. Please accept our humble apologies for failing to exceed your expectations during your stay. Our guest safety and satisfaction is our highest priority and we will utilize your comments to work diligently towards improving our service.

8/10 Good

Jeffrey A

Travelled with partner
Liked: Cleanliness, amenities
Breakfast was much better than I anticipated.
Stayed 1 night in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for your feedback and your stay

8/10 Good

Richa, florida

Liked: Cleanliness, staff & service, property conditions & facilities
I like the set up and how safe it was
Stayed 4 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

8/10 Good

Lelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for your feedback and your stay.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
I love the welcoming feelings from the staff
Stayed 3 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

6/10 Okay

Marisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious but basic necessities and noisy pool guests
Stayed 3 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for your feedback and your stay

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing
Stayed 4 nights in Feb 2024
Response from Shawnika Edwards on 25 Feb 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

10/10 Excellent

Mike

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Shawnika Edwards on 17 Feb 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

10/10 Excellent

Rickey

Stayed 3 nights in Feb 2024
Response from Shawnika Edwards on 22 Mar 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

10/10 Excellent

bhavil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Shawnika Edwards on 10 Feb 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

8/10 Good

Shelle

Travelled with family
Liked: Cleanliness, staff & service
The front desk clerk was not friendly. Could be due to being tired but just looked unfriendly and only spoke when had to. Room waa very plain. Not in the best of areas.
Stayed 1 night in Feb 2024
Response from Shawnika Edwards on 10 Feb 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

4/10 Poor

JANE, LIBERTY TWP

Disliked: Staff & service, property conditions & facilities
dish wash broken
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 10 Feb 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

6/10 Okay

Antonio

Liked: Staff & service
Disliked: Property conditions & facilities
The place was renovating .
Stayed 2 nights in Feb 2024
Response from Shawnika Edwards on 5 Feb 2024
Thank you for your feedback and your stay

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Andrea on 1 Feb 2024
Thank you for your feedback and your stay

2/10 Terrible

David

Stayed 2 nights in Jan 2024
Response from Andrea on 25 Mar 2024
Please accept our apologies for failing to exceed your expectations on your guest stay. We thank you for your feedback and your stay. Your feedback will assist us in our improvement initiatives.

2/10 Terrible

Arantxa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 28 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

6/10 Okay

Quendra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel has mold it can be seen in the ceilings and on the walls… the receptionist Cardi was very welcoming and helpful
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 28 Jan 2024
We sincerely apologize for not living up to your expectations while you were here. We value your opinions much and will include them into future developments.

2/10 Terrible

Gary

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Way too costly for what is provided
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 28 Jan 2024
Thank you for your feedback and your stay

10/10 Excellent

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 21 Jan 2024
Thank you for your feedback and your stay. Our guests are our highest priority and we look forward to hosting you again.

10/10 Excellent

Jerome

Travelled with family
Stayed 2 nights in Jan 2024
Response from Shawnika Edwards on 21 Jan 2024
Thank you for your feedback and your stay. We appreciate the positive comments and look forward to seeing you again.

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawnika Edwards on 21 Jan 2024
Thank you for taking the time to complete our survey. We value our guests' satisfaction and hope to see you again soon

8/10 Good

India

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfy beds! Outdated hotel..
Their beds are so comfortable! The sheets were soft and the pillows were okay, more like balled up and stuffed to one side of the pillow case. Either way I slept great. The overall condition of the rooms was outdated from the ACs, the poor paint job and the bathrooms. Parking was plentiful though it was a good walk to my room bc of the weird layout of the hotel. We had to be sure to take the right elevator.
Stayed 1 night in Jan 2024
Response from Andrea on 15 Jan 2024
Thank you for your feedback and your stay.