Exterior

Reviews of Comfort Inn & Suites Pacific - Auburn

2.5 out of 5
Comfort Inn & Suites Pacific - Auburn
415 Ellingson Rd, Pacific, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 275 out of 458 reviews" "
Rating 8 - Good. 104 out of 458 reviews" "
Rating 6 - Okay. 27 out of 458 reviews" "
Rating 4 - Poor. 25 out of 458 reviews" "
Rating 2 - Terrible. 27 out of 458 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was real nice and spacious, staff for both shifts was amazing i forgot the man and women that worked the 2 nights we stayed. they accommodated us with whatever we needed and answered every question we asked. made our stay very comfortable. We loved it here! Breakfast was on point as well. Thank you for a great stay!
Stayed 2 nights in Mar 2024
Response from Nataly Banegas General Manager on 26 Mar 2024
Dear Aano,We were thrilled to read your heartwarming feedback, and we couldn't be happier knowing that your experience with us was nothing short of exceptional. Your kind words serve as a testament to the dedication and hard work of our entire team, and we're delighted to hear that our staff, both during the day and night shifts, went above and beyond to ensure your comfort and satisfaction.Your feedback is incredibly valuable to us, and we'll be sure to pass along your kind words to the entire team. Nothing brings us greater joy than knowing that we've contributed to making your stay a memorable one.Once again, thank you for choosing Comfort Inn and Suites. Should your travels bring you back to Auburn-Pacific, we would be honored to host you once more and ensure another wonderful stay.Warm regards,

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nataly Banegas General Manager on 25 Mar 2024
Dear Tay,I wanted to take a moment to express my sincerest gratitude for your recent stay at our hotel and for the glowing 5-star review you left us. Your feedback truly means the world to us and serves as a testament to our team's dedication to providing exceptional service.We are thrilled to hear that your experience with us met your expectations and that you enjoyed your time at our hotel. Please know that your kind words have been shared with our entire team, who are all delighted to hear that their efforts contributed to making your stay memorable.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. With hospitality,

10/10 Excellent

Jose, Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024
Response from Nataly Banegas General Manager on 25 Mar 2024
Dear Jose,I wanted to extend my sincerest thanks for your recent stay at our hotel and for your kind words about our staff. Your feedback truly warms our hearts and motivates us to continue delivering exceptional service to all our guests.Rest assured, I have shared your lovely comments with our entire team, and they are all thrilled to know that their efforts made a difference for you.Once again, thank you for choosing to stay with us and for recognizing the hard work of our staff. Have a wonderful rest of your week Jose!!With hospitality,

10/10 Excellent

Crispin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and unwind. Nice place and Convenient Thanks again and again
Stayed 1 night in Mar 2024
Response from Nataly Banegas on 21 Mar 2024
Dear Crispin,Creating a peaceful and inviting atmosphere for our guests is one of our top priorities, and we're thrilled that you were able to enjoy some well-deserved relaxation during your stay with us.We're also pleased to know that you found our hotel to be convenient and nice. Providing a comfortable and convenient experience for our guests is what we strive for, and it's wonderful to hear that we hit the mark with you.Your continued patronage and kind words mean the world to us, and we can't thank you enough for choosing to stay with us again and again.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Warm regards,

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
AC didn't work right in the room was nice we were on the second floor open the window. Your review said bath tub that is not correct not in king bed rooms only in double queens
Stayed 1 night in Mar 2024
Response from The Comfort Inn and Suites Team on 21 Mar 2024
Dear Richard,Thank you for taking the time to provide feedback about your recent stay with us at Comfort Inn and Suites. Your insights are invaluable to us as we continuously strive to improve our guests' experiences.We're glad to hear that you found your room to be nice, despite the issue with the air conditioning. Our apologies for any inconvenience this may have caused during your stay. We understand the importance of a comfortable environment and we have addressed the AC concern promptly to ensure it's functioning properly for our future guests.We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,

10/10 Excellent

Shayla

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
The guy checking us in kept his cool with a long line of people. The breakfast was delicious and multiple options available. Even with a full house it was a quiet hotel.
Stayed 1 night in Feb 2024
Response from Nataly Banegas General Manager on 27 Feb 2024
Dear Shayla,Thank you for your recent stay with us and for sharing your wonderful feedback. We're thrilled to hear that your experience at our hotel exceeded your expectations.We're glad to hear that our front desk team maintained their composure during busy times, ensuring a smooth check-in process for you. Additionally, we're delighted that you enjoyed our delicious breakfast offerings and appreciated the variety of options available.It's fantastic to know that despite being at full capacity, you found our hotel to be quiet, allowing for a peaceful stay.Your kind words mean a lot to us, and we truly appreciate your patronage. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

2/10 Terrible

Alyona

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room smelled like smoke and wasn’t very clean, the tv didn’t work and the guy at the fast had no idea how to fix it.
Stayed 1 night in Jan 2024
Response from Nataly Banegas on 5 Feb 2024
Dear Alyona, I would like to extend my sincere apologies for the inconveniences you encountered during your recent stay at our hotel. Your feedback is of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations.We have taken immediate steps to rectify the issues you highlighted. A comprehensive inspection and deep cleaning of the room you occupied have been initiated to ensure our cleanliness standards are rigorously maintained. Simultaneously, our technical team is addressing the TV malfunction, and measures are being implemented to enhance the proficiency of our staff in handling such matters promptly.Thank you for your valuable feedback, and we sincerely hope to have the opportunity to welcome you back in the future.Have a great day!With hospitality,

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff & great continental breakfast. The beds were super comfortable! Will stay here again!
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 31 Jan 2024
Dear Holly,Thank you for taking the time to share your positive feedback about your recent stay. We're delighted to hear that you enjoyed our friendly staff, great continental breakfast, and found the beds super comfortable. Your kind words mean a lot to us, and we're thrilled to know that you plan to stay with us again.We appreciate your support, and we look forward to welcoming you back for another wonderful experience. If there's anything specific you loved about our continental breakfast or any suggestions for improvement, feel free to share.Safe travels and see you again soon!Best Regards!

4/10 Poor

Brian

Travelled with partner
Disliked: Cleanliness, amenities
The pool and hot tub were not clean. Hot Tub had foam caused by dirt staff said it's always like that.
Stayed 2 nights in Jan 2024
Response from Nataly Banegas General Manager on 23 Jan 2024
Dear Brian,Thank you so much for choosing to stay at our hotel, and for taking the time to share your feedback with us.Your input is essential to us, and we want to assure you that we take your comments seriously. We have taken note of the aspect you mentioned, and please rest assured that we are actively working on improvements to enhance your future experiences.We sincerely apologize for the inconvenience you faced with hot tub during your stay. Your feedback is crucial to us, and we regret that we fell short of your Your satisfaction is our top priority, and we are committed to ensuring a more enjoyable stay for you and all our guests, ensuring that every guest has a memorable stay.We hope for the opportunity to host you again in the future Brian.Have a wonderful Tuesday!With hospitality,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 17 Jan 2024
Dear Roxanne,Our team works hard to provide a comfortable and enjoyable stay for all our guests, and we're glad to know we could make your time with us a pleasant one.We appreciate your patronage, and we hope to have the pleasure of hosting you again in the future. If you have any specific feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Safe travels, and we look forward to welcoming you back!Best regards,

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nataly Banegas General Manager on 12 Jan 2024
Dear Travis,A heartfelt thank you for your stellar 5/5 rating! We're delighted to know that your experience with us met or exceeded your expectations. Your positive feedback inspires and motivates our team. We look forward to hosting you again for another outstanding stay.Warm regards,

10/10 Excellent

Autumn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nataly Banegas General Manager on 12 Jan 2024
Dear Autumn,We're absolutely thrilled to receive your perfect 5/5 rating! Thank you for taking the time to share your positive experience with us. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another exceptional stay.With hospitality,

10/10 Excellent

Delores

Stayed 2 nights in Dec 2023
Response from Nataly Banegas General Manager on 28 Dec 2023
Dear Delores,I wanted to extend our sincerest thanks for the outstanding 10/10 rating you awarded us. Your feedback truly brightened our day and reaffirmed our commitment to providing exceptional hospitality. We're overjoyed that your stay with us met your expectations, and we're eagerly looking forward to the opportunity to welcome you back for another remarkable experience.Once again, thank you for choosing Comfort Inn and Suites in Pacific, WA. We appreciate your support and hope to have the pleasure of hosting you again in the near future Delore.Have a wonderful Thursday!!With hospitality,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nataly Banegas General Manager on 20 Dec 2023
Dear Peter We are thrilled and immensely grateful for the perfect 10/10 rating you generously awarded to our hotel. Your feedback means the world to us! Our entire team works diligently to ensure every guest enjoys a memorable and delightful stay, and your acknowledgment of our efforts is truly appreciated.Your support motivates us to maintain our commitment to exceptional service and hospitality. We're delighted to have had the opportunity to make your stay exceptional.We hope to see you again soon Peter!With hospitality,

2/10 Terrible

Maria

Stayed 2 nights in Dec 2023
Response from Nataly Banegas General Manager on 18 Dec 2023
Dear Maria,We extend our heartfelt apologies for not meeting your expectations during your recent stay.. Your comfort and satisfaction are our top priorities, and we deeply regret any shortcomings that affected your experience.Your insights will assist us in rectifying these issues and ensuring a more enjoyable stay for all our guests. We value your patronage and hope for the opportunity to restore your faith in our services during your next visit.Thank you for taking the time to help us improve. We look forward to hearing from you.With hospitality,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nicky on 17 Dec 2023
Dear Sharon,Thank you so much for taking the time to share your feedback, and we're absolutely delighted to see that you gave us a perfect 10/10 score! It was our pleasure to have you as our guest, and we're thrilled to hear that your experience was nothing short of excellent.If there's anything specific that stood out to you or any particular aspect of your stay that you'd like to highlight, we'd love to hear more. Your insights are valuable to us as we continuously strive to provide exceptional experiences for all our guests.We sincerely appreciate your support and hope to have the pleasure of welcoming you back in the future. If your travels bring you our way again, don't hesitate to reach out. Safe travels!Warm regards,

2/10 Terrible

Heather

Stayed 2 nights in Dec 2023
Response from Nataly Banegas General Manager on 14 Dec 2023
Dear Heather,Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your experience did not meet your expectations, as indicated by your rating.Your satisfaction is of utmost importance to us, and we genuinely apologize for falling short of providing you with a positive and enjoyable stay. Your feedback is invaluable as it highlights areas where we need to improve to ensure a better experience for our guests.We would greatly appreciate it if you could share more details about your concerns so that we can address them promptly. Your input will assist us in implementing necessary changes to enhance the quality of our services.We sincerely hope for another opportunity to welcome you back and demonstrate our commitment to providing a superior guest experience.Warm regards,

10/10 Excellent

Gaylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give 10 stars to the staff of the Pacific Comfort Inn. They were amazingly helpful and especially kind. They accommodated my families needs in every way. The lobby is beautiful and well stocked with fresh tea and lemon water. The hot breakfast was also amazing with everything you could want. So glad I happened upon this treasure, especially in time of need.
Stayed 2 nights in Dec 2023
Response from Nataly Banegas General Manager on 12 Dec 2023
Dear Gaylene,Your kind words truly brightened our day! Thank you for the incredibly generous review. We're thrilled that our team went above and beyond to make your stay exceptional, meeting your family's needs with care and kindness.It's fantastic to hear that you enjoyed our beautiful lobby, stocked with fresh tea and lemon water, and that our hot breakfast exceeded your expectations.We're grateful for your discovery of our inn and for choosing us, especially during a time of need. It was our pleasure to have you, and we hope to welcome you back soon for another wonderful stay.Have a wonderful Tuesday Gaylene!!With hospitality,

8/10 Good

Junell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks like it was recently updated. The room was fairly clean minus some random bug crawling in our bathroom floor like looks like an small worm.. rather nasty.
Stayed 2 nights in Dec 2023
Response from Nataly Banegas on 12 Dec 2023
Dear Junell I wanted to take a moment to express our sincere gratitude for choosing to spend your time with us. It was an absolute pleasure having you as our guest. We appreciate your observance of the recent updates implemented at our establishment. Once again, thank you for choosing Comfort Inn and Suites in Pacific WA.. We look forward to the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

MICHAEL JOSEPH, Hayward

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly customer service and very clean rooms. A must place to stay when you’re in Auburn WA. Good breakfast selection too! Thank you for the great service!
Stayed 1 night in Dec 2023
Response from Nataly Banegas General Manager on 7 Dec 2023
Dear Michael,Thank you for the wonderful feedback! We're thrilled you enjoyed our friendly service, clean rooms, and breakfast selection. Your support means a lot. Can't wait to welcome you back!Have a great day Michael.

8/10 Good

kenny

Stayed 3 nights in Dec 2023
Response from Nataly Banegas General Manager on 12 Dec 2023
Dear Kenny,Thank you for taking the time to provide us with your feedback and for choosing to stay with us recently. We appreciate your rating and are pleased that you had a positive experience overall.Your input is invaluable to us as we continuously strive to improve and enhance our services. We hope to have the opportunity to welcome you back and provide you with an even better experience during your next visit.Warm regards,

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nataly Banegas General Manager on 5 Dec 2023
Dear RusselThank you for your fantastic rating and positive feedback! Your support means the world to us, and we're thrilled that you had a great experience during your stay.We can't wait to welcome you back for another memorable visit!Warm regards,

10/10 Excellent

Twaney

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff at Comfort Inn were friendly.
Stayed 3 nights in Nov 2023
Response from Nicky on 29 Nov 2023
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found all the staff at Comfort Inn friendly. Providing excellent customer service is a top priority for us, and it's heartening to know that our team made a positive impact on your stay.If you have any additional comments or if there's anything specific you enjoyed during your time with us, please feel free to share. We value your feedback and are always looking for ways to enhance our guests' experience.We appreciate your choice of Comfort Inn, and we hope to have the pleasure of welcoming you back on your future travels.Warm regards,

10/10 Excellent

Tomomi

Liked: Amenities
Room was very clean and the staff were very nice. We enjoyed our stay there.
Stayed 2 nights in Nov 2023
Response from Nicky on 29 Nov 2023
Thank you for taking the time to share your feedback. We're thrilled to hear that you found your room very clean and that our staff were very nice. Providing a clean and welcoming environment is essential to us, and we're pleased that we could contribute to an enjoyable stay for you.If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to let us know. We value your insights and use them to enhance the experience for our guests.We appreciate your choice of our hotel, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH
Great stay... everything smooth. Food good, hotel staff nice, and pool and hot tub surprisingly clean. Very good, highly recommend
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 20 Nov 2023
Dear Matthew,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a great stay and that everything met your expectations, from the food to the cleanliness of the pool and hot tub.We appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and we look forward to seeing you again!Best regards

10/10 Excellent

Dale

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Pleasurable Stay
Staff are always friendly and the rooms are nice and spacious and theey always have a great breakfast.
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on 4 Nov 2023
Dear Dale,Thank you for sharing your positive feedback about our hotel. We're delighted to hear that you find our staff friendly, our rooms spacious and comfortable, and that you enjoy our great breakfast offerings.Your kind words serve as motivation for our team to continue providing top-notch service to our guests.We look forward to welcoming you back on your next visit, and if you ever have more feedback or suggestions, please don't hesitate to share.Best regards,

10/10 Excellent

Jon

Stayed 1 night in Oct 2023
Response from Nataly Banegas General Manager on 5 Dec 2023
Absolutely, here's a shorter version:Subject: Thank You for Your Perfect Rating!Dear Jon,We're thrilled by your perfect 5/5rating for your stay at Comfort Inn and Suites in Pacific-WA! Thank you for choosing us and for your kind feedback. Your support means the world to us. We're delighted to have made your stay exceptional and hope to welcome you back soon.Warm regards,

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so great and made you feel at home. Breakfast was clean and everything was kept stocked. I loved it here.
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 24 Oct 2023
Dear Nataly,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Pacific - Auburn.As a guest you are truly valued.We're thrilled your check-in was smooth, and you enjoyed our hospitality. We're glad you liked the iced water and found the pool/hot tub hours convenient. We look forward to making your stay even more delightful.We hope to see you again soon Natalie :)Have a wonderful day!!!With hospitality,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
Great time! The pool was great and the lobby had fresh warm cookies! Always supplied with ice water and tea! Had a great stay!! Just fyi will need a card to keep on file. They don’t accept chime at the desk
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 25 Oct 2023
Dear Sarah,We're thrilled to hear that you had a fantastic time during your stay! It's wonderful to know that you enjoyed our pool, the freshly baked warm cookies in the lobby, and the availability of ice water and tea. Your satisfaction is our priority, and we're delighted that you had a great stay with us.We'd like to take a moment to inform you that, for security reasons, we do not accept any kind of reloadable cards. We apologize for any inconvenience this may cause, but please know that this policy is in place to ensure the safety and security of all our guests.We look forward to welcoming you back for more memorable experiences in the future.Have a wonderful day Sarah!With hospitality,

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it's not right next to the shopping area but just a mile down the road where there is light traffic. The rooms are amazing, the staff is wonderful, the breakfast is always delicious, and I love that it's in a quiet neighborhood.
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 24 Oct 2023
Dear Randall,Thank you for your wonderful feedback. We're delighted to hear that you appreciate our convenient but peaceful location, the quality of our rooms, our dedicated staff, and our delicious breakfast offerings. Your satisfaction is our priority, and we're thrilled to have exceeded your expectations. We look forward to hosting you again and providing you with another exceptional experience.Warm regards,

10/10 Excellent

Rodney

Business traveller
Liked: Amenities
Just stopped by for one night. Great stay.
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 24 Oct 2023
Dear Rodney,Thank you for choosing us for your brief stay. We're delighted to hear that you had a great experience. Should you find yourself in the area again, we'd be happy to welcome you back for another pleasant stay.Warm regards,

10/10 Excellent

BrookLynn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We return here often over the years for different reasons as it’s clean, quiet, good breakfast, nice units and staff is always nice and same staff generally too which makes it so much more personal
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 17 Oct 2023
Dear Brooklynn,Your continued patronage means the world to us, and we are truly grateful for your loyalty over the years. We're delighted to know that you return to our hotel for various reasons, finding it clean, quiet, and enjoying our good breakfast, well-appointed units, and the warm, familiar faces of our staff.Your kind words reaffirm our commitment to providing a comfortable and welcoming environment. We look forward to your next visit and providing you with the same personal and outstanding service you've come to expect.Have a wonderful day Mr. Brooklyn!With hospitality,

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff. The parking lot gets full quick at night though.
Stayed 2 nights in Oct 2023
Response from Nataly Banegas on 25 Oct 2023
Dear Melissa,Thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found our location convenient and our staff friendly. Your comfort and satisfaction are very important to us.We appreciate your input and hope to have the opportunity to host you again in the future.Have a wonderful day Melissa!Warm regards,

10/10 Excellent

M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn is always nice to stay at with comfy beds and a nice hot breakfast.
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 17 Oct 2023
Dear guest,Thank you for your recent visit to Comfort Inn. We're delighted to hear that you had a pleasant stay, with comfy beds and a satisfying hot breakfast.Your feedback inspires us to maintain the high standards of comfort and service our guests deserve. We look forward to welcoming you back for another enjoyable experience.With hospitality,

8/10 Good

micheal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay no issues
Stayed 3 nights in Sep 2023
Response from Nataly Banegas on 17 Oct 2023
Dear Michael,We sincerely appreciate your recent stay with us and your kind feedback. It brings us great joy to learn that your experience was seamless, without any issues.Your comfort and satisfaction are of utmost importance to us, and your positive experience is a testament to the hard work and dedication of our team. We take pride in providing a hassle-free and enjoyable stay for all our guests.Thanks once again , and we look forward to welcoming in the future.Have a wonderful day Michael :)With hospitality,

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 9 Oct 2023
Dear Jerry,We wanted to extend our heartfelt gratitude for awarding us a perfect 5/5 rating for your recent stay at Comfort Inn and Suites.Your positive feedback means the world to us and serves as a testament to our commitment to providing exceptional service and a memorable experience to our guests. It's guests like you who motivate us to continue striving for excellence.If you ever plan to visit our area again, we would be honored to have the opportunity to host you. Your satisfaction is our priority, and we are dedicated to ensuring that your future stays with us are just as exceptional.Once again, thank you for choosing Comfort Inn and Suites in Pacific,and we look forward to the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place good staff👍
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 9 Oct 2023
Dear Travis,We wanted to express our sincere gratitude for choosing to stay with us and for taking the time to share your feedback.We're delighted to hear that you found our place to be quiet and that you appreciated our staff. Providing a peaceful and welcoming environment is our goal, and your positive feedback reinforces our commitment to excellent service.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future.See you again soon Travis.With hospitality,

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and very helpful, nice remodel and clean.
Stayed 1 night in Oct 2023
Response from Nataly Banegas on 9 Oct 2023
Dear Charles,Thank you for your recent stay at our hotel, and for sharing your feedback. We're thrilled to hear that you found our staff professional and very helpful, appreciated our recent remodel, and enjoyed a clean environment.Your satisfaction is our top priority, and we're delighted that your experience met your expectations. If you ever plan to visit again, please know that we're here to ensure your stay is just as enjoyable.Once again, thank you for choosing us, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities
The staff was extremely friendly, and helpful !!
Stayed 4 nights in Sep 2023
Response from Nataly Banegas on 17 Oct 2023
Dear Charles,We sincerely appreciate your kind words about our exceptionally friendly and helpful staff. Your feedback motivates us to continue providing top-notch service.We look forward to welcoming you back in the near future.Warm regards,

8/10 Good

Christopher

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Looks nice, great amenities, breakfast spread and quality was great! Staff was amazing, all very friendly and helpful! But the room had an odor, which we identified was from a previous occupant's food left in the back of the minifridge. Also, the floor looked fine until one of the towels was dropped on it, and the towel came up brown on the bottom. at a later point, we wiped up some water spilled near the sink, and that towel came up brown as well. Everything else seemed quite clean, but it was as if the floor had been mopped with dirty water. The exterior door was finicky, and sometimes refused to open even after the green light flashed. Lot had a fair amount of litter in it. Also, when booking this place on Expedia, it said the place was pet friendly (it was, don't worry!), but there was no option to indicate on the reservation that we did indeed have a pet to bring, so there was some confusion at both check-in and check-out over it. Anyway, the staff was absolutely top notch, and that alone was enough to keep this rating at four-stars. Awesome, every one of them!
Stayed 3 nights in Sep 2023
Response from Nataly Banegas on 4 Oct 2023
Dear Christopher,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our amenities and breakfast quality, and we greatly appreciate your kind words about our amazing and friendly staff.We apologize for the issues you encountered during your stay. Your feedback is invaluable, and we will address these matters to ensure a more enjoyable experience for our guests in the future.We look forward to the opportunity to serve you again and provide an even better experience. Thank you for choosing our hotel.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front counter helped us out immensely. We where wondering where to go to eat and we asked them and they suggested either the mill steakhouse or joes bbq. We went with the mill. Thank you to the ladies that where working for the amazing suggestion.
Stayed 1 night in Sep 2023
Response from Nataly Banegas on 4 Oct 2023
Dear Justin,We're delighted to hear that our front desk team was able to assist you during your stay. It's always our pleasure to provide recommendations, and we're thrilled that you chose to dine at a placed you loved.We hope you enjoyed your meal and had a memorable experience. Thank you for choosing our hotel, and we look forward to serving you again.Have a great day!!Warm regards,

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nataly Banegas on 17 Oct 2023
Dear Gladys,We extend our heartfelt gratitude for your perfect 10/10 rating following your recent stay at our hotel. Your generous praise is a testament to the dedication and hard work of our team.We appreciate your support and look forward to the opportunity to serve you again in the future. Your satisfaction is our greatest reward.Warm regards,

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Nataly Banegas on 17 Oct 2023
Dear Lyndsey We extend our heartfelt gratitude for your perfect 5/5 rating following your recent stay at our hotel. Your generous praise is a testament to the dedication and hard work of our team.We appreciate your support and look forward to the opportunity to serve you again in the future. Your satisfaction is our greatest reward.Warm regards,

10/10 Excellent

Scott

Business traveller
Stayed 2 nights in Sep 2023
Response from Nataly Banegas on 17 Oct 2023
We extend our heartfelt gratitude for your perfect 10/10 rating following your recent stay at our hotel. Your generous praise is a testament to the dedication and hard work of our team. Dear Scott,We appreciate your support and look forward to the opportunity to serve you again in the future. Your satisfaction is our greatest reward.Warm regards,

10/10 Excellent

Scott

Stayed 2 nights in Sep 2023
Response from Nataly Banegas on 25 Oct 2023
Dear Scott,Thank you for your wonderful 5/5 rating! We're absolutely delighted that you had such a positive experience during your stay with us. Your feedback is invaluable and motivates us to continue providing top-notch service.We hope to have the pleasure of hosting you again in the future!Have a wonderful day!!

8/10 Good

Miranda

Stayed 1 night in Sep 2023
Response from Nataly Banegas General Manager on 6 Dec 2023
Dear Miranda,We're thrilled by your great rating for your stay at Comfort Inn and Suites in Pacific, WA! Thank you for choosing us and for your kind feedback. Your support means the world to us. We're delighted to have made your stay exceptional and hope to welcome you back soon.Warm regards,

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and knowledgeable! The room was nice, very clean and the bed was comfy. The continental breakfast exceeded our expectations! There were so many options to choose from and the kitchen staff was so sweet and kept everything stocked-up and hot!
Stayed 1 night in Sep 2023
Response from Nataly Banegas on 27 Sept 2023
Dear Shelley,We're thrilled to hear about your recent stay at Comfort Inn and Suites and appreciate your kind words.Our team is dedicated to providing a friendly and knowledgeable experience, and we're delighted to hear that you found your room clean and comfortable.Our continental breakfast exceeded your expectations, and we're grateful for your appreciation of our kitchen staff's efforts.Your feedback inspires us to continue delivering exceptional service. Thank you for choosing Comfort Inn and Suites. We look forward to hosting you again soon.Best regards,

10/10 Excellent

Tammy, Montesano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nataly Banegas on 26 Sept 2023
Dear Tammy,We are overjoyed by your perfect 5/5 score for our hotel! Your feedback means the world to us, and it's a fantastic validation of our efforts to provide a top-notch experience.We're delighted that you had a wonderful stay, and we can't wait to welcome you back for another fantastic visit in the future. Thank you for choosing our hotel!Warm regards,

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly & helpful. Breakfast had several options & a good variety, very good! I would highly recommend this hotel & plan to stay there again when visiting family
Stayed 4 nights in Sep 2023
Response from Assistant General Manager on 24 Sept 2023
Dear Debbie,Thank you for taking the time to provide us with feedback about your recent stay. We're thrilled to hear that our friendly and helpful staff, as well as our breakfast options, left such a positive impression on you.Your recommendation means a lot to us, and we're looking forward to welcoming you back when you visit your family. If there's anything more you'd like to share or if you have any other suggestions for how we can make your future stays even better, please feel free to let us know.See you on your next visit!Best regards