Exterior

Reviews of Holiday Inn Express Hotel & Suites Puyallup (Tacoma Area), an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 657 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sean on 26 Mar 2024
We are thrilled you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean on 13 Mar 2024
Thank you for staying with us!

10/10 Excellent

Patricia, Kelowna

Stayed 3 nights in Feb 2024
Response from Sean on 26 Mar 2024
Thank you for staying with us!

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Places was clean and nice even though they were under construction. Did have housekeeping enter room without knocking.
Stayed 2 nights in Feb 2024
Response from Tiara on 29 Feb 2024
Thank you for the feedback. We appreciate your comments about housekeeping and will address these concerns as needed. Have a great week!

6/10 Okay

BreAnne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tiara on 22 Feb 2024
Thank you for taking the time to give us feedback regarding your stay, we appreciate your business.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside was nice, but bed was not comfortable. Outside appeared to need a face lift and workers were repairing the roof. The building was checked by security dogs while we were there. There were two people smoking too close to the entrance and smoke was blowing into the lobby. Otherwise fine, we'll probably stay there next trip.
Stayed 1 night in Feb 2024
Response from Sean on 10 Feb 2024
Thank you for staying with us! We look forward to seeing you again next time you are in Puyallup!

8/10 Good

Michael

Travelled with partner
Hotel under construction. Arrived too early to check in. Waited until a room opened up after the front desk requested staff get started to make up our room. Good stay.
Stayed 2 nights in Feb 2024
Response from Sean on 3 Feb 2024
Thank you for the great review!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
general area
Stayed 1 night in Jan 2024
Response from Tiara on 2 Feb 2024
Thank you for staying with us!

10/10 Excellent

Richard

Travelled with pets
It was great and comfortable
Stayed 1 night in Jan 2024
Response from Sean on 29 Jan 2024
Thank you for staying with us! We are thrilled you enjoyed your stay!

8/10 Good

Royea, Elk Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, Enjoyed my stay
Stayed 4 nights in Dec 2023
Response from Tiara on 8 Jan 2024
Thank you for staying with us!

6/10 Okay

isaias

Stayed 1 night in Dec 2023
Response from Tiara on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

Sharlene Denise Hamilton, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tiara on 3 Jan 2024
Thank you for the great rating!

10/10 Excellent

Eugene

Nice Stay
Nice stay with good breakfast. TV allows for Streaming which is great for evening relaxation.
Stayed 2 nights in Dec 2023
Response from Sean on 27 Dec 2023
Thank you for staying with us!

2/10 Terrible

Peyton

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sean on 24 Dec 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Thomas

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
Check-in service was deplorable
Stayed 1 night in Dec 2023
Response from Tiara on 20 Dec 2023
Thank you for taking the time to give us feedback regarding your stay.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time having my family stay at a Holiday Inn Express. Great experience for all of us. I recommend for all families with little ones.
Stayed 1 night in Dec 2023
Response from Tiara on 20 Dec 2023
Thank you for the amazing review! We would love to have you back as our guest in the future!

8/10 Good

Emily

Liked: Cleanliness, staff & service
The pool wasn’t in service
Stayed 2 nights in Dec 2023
Response from Sean on 16 Dec 2023
Thank you for staying with us. We apologize that the pool is currently closed for renovations. We hope to see you again next spring or summer when it is open again.

10/10 Excellent

Kristin, Chehalis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was quite a bit of road noise, but thats expected for being just off the highway. The hotel staff were great, rooms clean and comfortable. I would definately stay again.
Stayed 1 night in Dec 2023
Response from Tiara on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Paull

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little pricy for me but everything was first rate Really improved breakfast. No notice of closed pool a minus. Great location
Stayed 2 nights in Dec 2023
Response from Tiara on 12 Dec 2023
Thank you for taking the time to give us feedback regarding your stay.

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great.
Stayed 1 night in Dec 2023
Response from Sean on 10 Dec 2023
We hope to see you again soon!

10/10 Excellent

Lamont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kalee was very helpful with a great personality. Because of her customer service id highly recommend staying
Stayed 3 nights in Nov 2023
Response from Sean on 10 Dec 2023
Thank you for the amazing review!

10/10 Excellent

BRIAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!
Stayed 1 night in Dec 2023
Response from Sean on 10 Dec 2023
Thank you for the amazing review!

10/10 Excellent

Lus

Stayed 3 nights in Nov 2023
Response from Sean on 4 Dec 2023
Thank you for the amazing review! We hope to see you again soon!

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent, clean, and up graded. Did not care for the Dove soap and loation. Did like the Keurig coffee maker in room. Staff was helpful and friendly. Hotel and room smelled clean was free from damage or stains. The free breakfast was tasty and well made.
Stayed 2 nights in Nov 2023
Response from Sean on 29 Nov 2023
Thank you for the amazing review!

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No pool no hot tub no internet
Stayed 1 night in Nov 2023
Response from Sean on 29 Nov 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Rose

Travelled with family
Liked: Amenities
Proximity to freeway - loud traffic noise - kept us up all night. Nice, clean hotel, nice clean room.
Stayed 1 night in Nov 2023
Response from Tiara on 28 Nov 2023
Thank you for staying with us!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff nice and always had a smile on there face. Breakfast was great. Loved the coffe maker.
Stayed 4 nights in Nov 2023
Response from Tiara on 28 Nov 2023
Thank you for the great compliments! We look forward to your next visit!

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We're very disappointed that the pool was closed. Nothing was said about that when we made reservations. Having a pool was one of the deciding factors on choosing this hotel.
Stayed 3 nights in Nov 2023
Response from Tiara on 28 Nov 2023
Thank you for taking the time to give us your feedback! We appreciate you staying with us!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only complaint was the pool and hot tub were out of order. It would have been nice to know that upfront before booking. They were very accommodating by arranging for us to use the Pool nearby at the Best Western. Other than that it was a wonderful stay
Stayed 1 night in Nov 2023
Response from Tiara on 20 Nov 2023
Thank you for taking the time to give us your feedback! We appreciate your understanding with our pool closure. Have a great week!

10/10 Excellent

Susan

Business traveller, Travelled with partner
Great place to stay away from home
Stayed 3 nights in Nov 2023
Response from Sean on 19 Nov 2023
Thank you for the amazing review!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
This hotel was very clean, the room was a nice size, breakfast had variety and was good. Staff was friendly.
Stayed 5 nights in Nov 2023
Response from Tiara on 17 Nov 2023
Thank you for the amazing review! We look forward to your next visit!

8/10 Good

Mark

Part of hotel being renovated, pool was closed, our room was renovated 3 years ago and in good condition. Convenient location, heavy traffic. Lots of nearby restaurants, coffee, & other activities.
Stayed 1 night in Nov 2023
Response from Tiara on 14 Nov 2023
Thank you for the great feedback! We appreciate your compliments.

10/10 Excellent

Allen, Stanwood

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Currently being renovated. Place was clean and staff was very nice.
Stayed 2 nights in Nov 2023
Response from Tiara on 10 Nov 2023
Thank you for the great rating! Have a wonderful weekend!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tiara on 2 Nov 2023
Thank you for taking the time to give us feedback regarding your stay!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable.
This was the second time we stayed at this property. It is very comfortable and clean. The breakfast is very good as well with a variety for everyone. We will stay here again.
Stayed 2 nights in Oct 2023
Response from Tiara on 31 Oct 2023
Thank you so much for the great feedback!

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast!
Stayed 1 night in Oct 2023
Response from Tiara on 30 Oct 2023
Thank you for the great rating!

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sean on 29 Oct 2023
Thank you for the amazing review!

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from Tiara on 17 Nov 2023
Thank you for the wonderful rating!

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sean on 28 Oct 2023
Thank you for the amazing review! We hope to see you again next time you are in town!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Tiara on 27 Oct 2023
Thank you for the amazing rating! Have a great weekend!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Pool was out of commission- we had planned on the little cousins all coming over from surrounding areas for family time. Had we known we would have made other plans.
Stayed 3 nights in Oct 2023
Response from Sean on 22 Oct 2023
Thank you for taking time to submit a review. We apologize that the on-site pool is currently closed for renovations and was unavailable for use. We do have an offsite pool available for guests during our renovations. We hope to see you again sometime!

10/10 Excellent

Tonia Leann

Liked: Staff & service, property conditions & facilities
Did not know the property was under renovation and the pool area was closed when I booked. Everything else was great.
Stayed 6 nights in Oct 2023
Response from Sean on 18 Oct 2023
Thank you for the great review!

10/10 Excellent

Emerson

Business traveller
Liked: Amenities
Staff was very friendly and helpful. Was east check in and out and will use again when in the area
Stayed 2 nights in Oct 2023
Response from Tiara on 17 Oct 2023
Thank you for the great review!

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly great and will be staying here again
Upon arrival, I was told that there had been an issue with the room I booked and I immediately expected the worst. Instead, I was told my room had been upgraded and that a rollaway bed would also be accommodated for my family of 4. When we got into the room, there wasn’t a great space for the rollaway bed, so we moved the pullout couch slightly and discovered and small bit of pizza crust behind the couch; then when pulling out the bedding for the pullout couch, it had one of those swimsuit sanitary stickers stuck to a sheet. Overall, it’s been a pleasant stay. Comfortable beds, bathroom is clean, staff was friendly and accommodating. My only suggestion for them would be to pay attention to the little details in their housekeeping.
Stayed 1 night in Oct 2023
Response from Tiara on 16 Oct 2023
Thank you for taking the time to give us your feedback! I am terribly sorry that you had to experience a few housekeeping hiccups during your stay. I am happy to hear that overall you had a good stay. We would love to have you back as our guest and give you the stay you deserve! Have a great week!

10/10 Excellent

Andy

Stayed 1 night in Oct 2023
Response from Tiara on 10 Nov 2023
Thank you for the amazing rating!

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
property was clean and comfortable. And had a good breakfast. I had specifically chosen this hotel over others in the area and paid more because it had a pool and hot tub. When we arrived and checked in there was a big sign posted saying the pool and hot tub were not open due to construction.
Stayed 1 night in Oct 2023
Response from Tiara on 10 Oct 2023
Thank you for taking the time to give us your feedback. I apologize our pool facilities were down at the time of your stay. Have a great day and enjoy your week!

10/10 Excellent

Pablo, Redlands

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Oct 2023
Response from Tiara on 10 Oct 2023
Thank you for the great rating!

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, awesome room and, an awesome breakfast!! I'd go back just for the food 😋
Stayed 2 nights in Sep 2023
Response from Tiara on 9 Oct 2023
Thanks for the awesome feedback!

10/10 Excellent

Lani

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beds, good breakfast, great staff. Manager was very helpful
Stayed 2 nights in Sep 2023
Response from Sean on 30 Sept 2023
Thank you for the amazing review!

10/10 Excellent

Cheryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of counter space in bathroom and desk area, handy coat hooks, 2 roller chairs. Fabulpus breakfast including biscuits, gravy, scrambled eggs, sausage, gliten free bread.
Stayed 2 nights in Sep 2023
Response from Sean on 30 Sept 2023
Thank you for the amazing review!